向某人赠送 Xbox 游戏(gift someone an Xbox Game)的选项是Xbox One和 Windows 10最令人印象深刻的功能之一。我们在分步指南中详细讨论了它，但如果您遇到问题，因为您的Xbox 游戏赠送是没有(Xbox Game Gifting is not working)按预期工作，并且对方没有收到您的礼物，或者最糟糕的是您无法发送礼物，您该怎么办？
Xbox 游戏礼物不工作
在这篇文章中，我将讨论“赠送数字 Xbox 游戏”可能出现的问题，以及如何解决它。请(Stay)放心，即使没有任何效果，您也可以随时联系 Xbox支持(Support)来取回您的钱。
“数字礼物”游戏数量限制
我相信您会因为假期而想送给很多人礼物，或者可能是因为您想知道Microsoft对您一天可以发送的数量设置了限制（以每个帐户为基础）。
消费者在销售中的任何一种标题仅限两份，并且在 14 天内最多销售 10 份。这样可以确保销售不会被一个人滥用。
某些游戏在“作为礼物购买(Buy)”选项下不可用
就像我在上一篇文章中所说的那样，并非所有东西都可以出售。这包括扩展、游戏通行证(Game Pass)等。一些游戏(Game)公司也可能不想在此选项下列出以保护他们的销售，或者他们想将其作为实体游戏副本出售。如果您没有看到“作为礼物购买”选项，这可能是原因之一。
错过了你的礼物
当您发送礼物时，该过程是即时的。将发送一封电子邮件，如果您使用了玩家标签，则该人应该可以看到来自Xbox Live的消息。(Xbox Live)如果它没有发生，这是你应该做的：
在您的账单部分找到礼品代码：(Find the Gift Code under your Billing Section:)
转到您的Microsoft Account Billing，然后查找您下的订单。展开它，然后选择“查看礼品代码”。如果代码仍然有效，您可以复制并通过电子邮件再次发送。
如果您看到代码未激活，您将清楚地看到哪个玩家代号使用了它。您可能选择了错误的玩家标签。如果是这样的话，什么也做不了。
很多时候，收件人会删除电子邮件或消息，这就是它派上用场的地方。
联系支持：(Contact Support:)
如果上述解决方案不起作用，并且您的代码未被使用，您可以在 12 小时后在此处联系(here)Xbox支持。有时它需要比平时多一点的时间。
收件人无法兑换代码
您可能将游戏赠送给您的一位年轻朋友，他们不知道这个“兑换”过程是如何运作的。在这种情况下，您可能需要接听电话并告诉他该怎么做。但是，如果年轻人因为持有儿童账户而受到限制，您将不得不与他的父母交谈。游戏可能不适合他的年龄，并且被阻止。父母将不得不为他更改设置。
不过有一个经验法则。始终确保向居住在您所在国家或地区的人赠送礼物。这样，如果游戏有地区限制，你的礼物就不会浪费了。
如果对您没有任何作用，并且父母拒绝了您的礼物，那么您的朋友生活在他无法玩游戏的国家，或者他可能已经拥有游戏，等等。是时候联系支持了。
大多数情况下，支持部门(Support)会退款给您。只是真诚地对待它。
Xbox Game Gifting not working
The option to gift someone an Xbox Game is one of the most impressive features of Xbox One, and Windows 10. We talked about it in much detail in our step to step guide, but if you running into an issue because your Xbox Game Gifting is not working as expected, and the person didn’t get your gift or worst you aren’t able to send one, what should you do?
Xbox Game Gifting not working
In this post, I am talking about the possible issues when it comes to “Gifting a digital Xbox game”, and how to resolve it. Stay assured, even if nothing works, you can always contact Xbox Support to get your money back.
Limit on the number of “Digital Gift” games
I am sure you would want to gift to a number of people because its holiday, or maybe because you want to, know that Microsoft had put a limit (per account basis) on how many you can send in a day.
Consumers are restricted to limit of two copies for any one title on sale, and the maximum of 10 such sale copies within 14-days. This makes sure the sale is not abused by just one person.
Some games are not available under “Buy as gift” option
Like I said in my last post, that not everything is available for sale. This includes Extensions, Game Pass, etc. It is also possible that some Game companies do not want to get listed under this option to protect their sale or they want to sell it as physical game copies. If you don’t see the option of “Buy as gift”, this could be one of the reasons.
Your Gift was missed
When you send a gift, the process is instant. An email is sent, and if you have used a gamer tag, a message from Xbox Live should be available for the person. In case it didn’t happen this is what you should do:
Find the Gift Code under your Billing Section:
Go to your Microsoft Account Billing, and look for the order you placed. Expand it, and select “View gift code”. If the code is still active, you can copy, and send it again over email.
In case you see the code is not active, you will get a clear note on which gamertag used it. It is possible that you might have selected a wrong gamer tag. Nothing can be done if that’s the case.
Many a time, the recipient deletes the email or the message, and this is where it comes handy.
Contact Support:
If the above-mentioned solution doesn’t work, and your code is not used, you can connect with Xbox support here after 12 hours. Sometimes it takes a bit more time than usual.
The Recipient can’t redeem the code
It is possible that you have gifted a game to a young friend of yours who have no idea of how this “Redeem” process works. In that case, you might have to get on a call and tell him how to do it. However in case, the young person has restriction because he holds a child account, you will have to talk to his parent. It’s possible that game isn’t suited for his age, and is blocked. Parents will have to change settings for him.
There is one rule of thumb though. Always make sure to gift someone who lives your country or region. That way, if the game has region restrictions, your gift will not be wasted.
If nothing works for you, and parents have denied your gift, your friend lives in a country where he cant play the game, or maybe he already has the game, and so on. It’s time you contact the support.
Most of the time, Support will refund you. Just be genuine about it.
