如果您的鼠标滚动无法滚动页面，而只能更改音量控制，那么这篇文章将帮助您解决问题。这篇文章列出了鼠标滚动而不是滚动控制系统音量(mouse scroll controls the system volume instead of scrolling)的问题的可能解决方案。此问题通常发生在同时支持正常模式和媒体模式的鼠标上。除此之外，该问题还有其他几个原因，例如更改鼠标行为的冲突应用程序。
发生此问题时，移动鼠标滚轮不会滚动页面；相反，它会更改系统音量。此外，此问题不仅限于特定的鼠标品牌。
如何阻止鼠标滚轮(Mouse Wheel)控制音量
如果您的鼠标滚轮正在控制系统音量而不是滚动页面，则可能是与软件或硬件相关的问题。以下故障排除方法可以帮助您解决问题：
- 将鼠标从媒体(Media)模式切换到普通(Normal)模式。
- 断开鼠标并重新连接。
- 将鼠标连接到另一个系统。
- 更新鼠标驱动。
- 将鼠标设置重置为默认值。
- 卸载有冲突的应用程序。
1]将鼠标从媒体(Media)模式切换到(Switch)普通(Normal)模式
如本文前面所述，该问题通常发生在支持媒体(Media)模式的鼠标上。许多受影响的用户承认他们遇到了这个问题，因为他们的鼠标模式从普通模式更改为媒体模式。当他们将鼠标切换回正常模式时，问题已得到解决。
如果您的鼠标也支持媒体模式，您可以禁用它，这将使您的鼠标恢复正常模式。请按照下列步骤操作：
- 找到鼠标上的DPI 按钮。(DPI button)
- 按住鼠标上的DPI开关 5 到 7 秒。(DPI)
- 松开 DPI 开关。
这将关闭媒体模式并启用鼠标的正常模式。
如果这对您不起作用，请尝试下一个解决方案。
2]断开(Disconnect)鼠标并重新连接
您可以尝试以下两个修复：
- 拔下USB鼠标，然后将其再次插入同一个USB端口。
- 拔下USB鼠标并将其插入不同的USB端口。
如果您有无线鼠标，可以尝试以下修复：
- 断开无线鼠标与网络的连接，然后重新连接。
- 取出无线鼠标的电池，等待几分钟，然后重新插入电池。
根据一些用户的反馈，这种方法帮助他们解决了问题。
阅读(Read)：按 Esc 键可在 Windows 中打开“开始”菜单(Pressing the Esc key opens the Start menu in Windows)。
3]将鼠标连接到另一台计算机(Connect)
如果上述两种方法对您没有帮助，则可能是硬件或软件问题。要检查这一点，请将鼠标连接到另一台计算机，看看它是否工作正常。如果鼠标在另一台计算机上正常工作，则可能是软件问题，通常是由于鼠标驱动程序损坏或过时引起的。
4]更新鼠标驱动程序
您可以更新鼠标驱动程序。请按照下列步骤操作：
- 启动运行对话框。
- 键入
devmgmt.msc并单击确定。这将启动设备管理器(Device Manager)。 - 在设备管理器(Device Manager)中，双击“鼠标和其他指针设备(Mouse and other pointing devices)”节点将其展开。
- 选择您的鼠标驱动程序。
- 右键单击它并选择更新驱动程序(Update driver)选项。
- 选择自动搜索驱动程序(Search automatically for drivers)选项。之后，Windows将搜索最新的驱动程序并将其安装在您的系统上。
- 重新启动系统，看看它是否有帮助。
如果您已经从制造商的网站下载了最新的驱动程序(downloaded the latest driver)，您可以运行其设置文件或在上面的步骤 6 中选择“从驱动程序浏览我的计算机(Browse my computer from drivers)”选项。之后，选择“让我从计算机上的可用驱动程序列表中(Let me pick from a list of available drivers on my computer)选择” ，然后按照屏幕上的说明进行操作。
或者，您可以完全卸载鼠标(Mouse)软件和驱动程序，然后重新安装。
阅读(Read)：如何防止用户更改鼠标指针(How to prevent users from changing Mouse Pointers)。
5]将鼠标设置重置为默认值
您可以将鼠标设置重置为默认值(reset Mouse settings to default)，看看是否对您有帮助。
6]卸载冲突的应用程序
一些受影响的用户还表示，该问题已在卸载某些特定应用程序时得到解决，例如OneQuick。您也可以尝试卸载您最近安装的软件或应用程序，并检查它是否解决了问题。这最好在执行干净启动(performing Clean Boot)后完成。
希望这可以帮助。
相关帖子(Related posts)：
How to stop Mouse Wheel from controlling the Volume Windows 11/10
If your mouse scroll is not working to scroll pages, but can only change the volumе control, then this post wіll helр yоu fix the рroblem. This post lists the possible solutions for the problem in which the mouse scroll controls the system volume instead of scrolling. This issue generally occurs with the mice that support both normal and media modes. Apart from that, there are several more causes of the issue, like a conflicting application that changes the mouse behavior.
When this issue occurs, moving the mouse scroll wheel does not scroll the pages; instead, it changes the system volume. Also, this problem is not limited to a specific mouse brand.
How to stop Mouse Wheel from controlling the Volume
If your mouse scroll wheel is controlling the system volume instead of scrolling the pages, it may be a software or hardware-related issue. The following troubleshooting methods may help you fix the problem:
- Switch your mouse from Media mode to Normal mode.
- Disconnect your mouse and reconnect it.
- Connect your mouse to another system.
- Update Mouse driver.
- Reset Mouse settings to default.
- Uninstall the conflicting applications.
1] Switch your mouse from Media mode to Normal mode
As described earlier in the article, the problem generally occurs with the mice that support the Media mode. Many affected users have acknowledged that they were facing this problem because the mode of their mouse was changed from normal mode to media mode. When they switched their mouse back to the normal mode, the issue was fixed.
If your mouse also supports media mode, you can disable it, This will bring your mouse back to the normal mode. Follow the below-listed steps:
- Locate the DPI button on your mouse.
- Press and hold the DPI switch on your mouse for 5 to 7 seconds.
- Release the DPI switch.
This will turn Off the media mode and enable the normal mode of the mouse.
If this does not work for you, try the next solution.
2] Disconnect your mouse and reconnect it again
You can try the following two fixes:
- Unplug your USB mouse and plug it again into the same USB port.
- Unplug your USB mouse and plug it into a different USB port.
If you have a wireless mouse, you can try the following fixes:
- Disconnect your wireless mouse from the network and reconnect it.
- Remove the batteries of your wireless mouse, wait for a few minutes, and insert the batteries again.
According to the feedback of some users, this method helped them fix the problem.
Read: Pressing the Esc key opens the Start menu in Windows.
3] Connect your mouse to another computer
If the above two methods did not help you, it may be either the hardware or the software issue. To check this, connect your mouse to another computer and see whether it works fine or not. If the mouse works fine on another computer, it may be the software issue that is generally caused due to corrupted or outdated mouse drivers.
4] Update Mouse driver
You can update your mouse driver. Follow the steps listed below:
- Launch the Run dialog box.
- Type
devmgmt.msc and click OK. This will launch the Device Manager. - In the Device Manager, double-click on the “Mouse and other pointing devices” node to expand it.
- Select your mouse driver.
- Right-click on it and select the Update driver option.
- Select the Search automatically for drivers option. After that, Windows will search for the latest driver and install it on your system.
- Restart your system and see if it helps.
If you have downloaded the latest driver from the manufacturer’s website, you may run its setup file or select the “Browse my computer from drivers” option in step 6 above. After that, select “Let me pick from a list of available drivers on my computer,” and follow the on-screen instructions.
You could, alternatively, completely uninstall your Mouse software and driver and fresh install it again.
Read: How to prevent users from changing Mouse Pointers.
5] Reset Mouse settings to default
You could reset Mouse settings to default and see if that helps you.
6] Uninstall the conflicting applications
Some affected users have also stated that the issue was fixed on uninstalling some specific applications, like OneQuick. You can also try to uninstall software or app that you have installed recently and check whether it solves the issue or not. This is best done after performing Clean Boot.
Hope this helps.
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