从个人经验来看，Netflix在移动设备、(Netflix)电视(TVs)、游戏机和流媒体设备上更加稳定（和可靠） 。在计算机上使用Netflix（通过应用程序或网络浏览器）是完全不同的游戏。通常，随机和偶然的错误消息会破坏网络流媒体体验。
Netflix错误有多种形式，每种都有其独特的代码、原因和解决方案。当您在Netflix(Netflix)上观看内容时收到错误消息时，视频流媒体提供商会告诉您某处存在问题。也许与您的互联网连接、您的Netflix帐户、订阅状态等有关。
在本文中，我们将向您介绍修复Netflix错误代码F7701-1003的七种方法。但首先，简要说明错误的含义及其原因。
导致Netflix 错误 F7701-1003的原因是什么(Netflix Error F7701-1003)
在Netflix错误F7701-1003的情况下，这表明您的浏览器的Widevine 内容解密模块(Widevine Content Decryption Module)( CDM ) 存在问题。
Widevince CDM是浏览器的一个组件，可让您播放受数字版权管理 (DRM) 系统保护的版权内容(Digital rights management (DRM))。您在Netflix(Netflix)上观看的电影和节目受 DRM 保护(DRM-protected)。因此(Therefore)，如果Netflix在与您的浏览器的Widevince解密模块通信时遇到困难，则会弹出错误代码F7701-1003 。
基本上，Netflix希望确保您无法复制或复制您通过浏览器观看的内容。继续下一节以了解如何消除此错误。
如何修复 Netflix 错误代码(Fix Netflix Error Code)f7701-100
根据我们的调查，我们发现错误代码 f7701-1003 是Netflix用户通过Mozilla Firefox 流式传输内容所特有的——无论是(Mozilla Firefox—both)在Windows还是Mac计算机上。我们几乎没有发现任何遇到此问题的Chrome或Microsoft Edge用户。(Microsoft Edge)
以下解决方案适用于Windows和Mac用户。
1. 刷新 Netflix 标签
如果您尚未刷新Netflix标签，则应该这样做。单击地址栏旁边的刷新按钮或直接按键盘上的F5 。如果Netflix尽管多次刷新标签仍继续显示错误代码，请继续执行下一个解决方案。
2.强制退出火狐
如果Firefox 暂时不稳定或出现故障(Firefox is temporarily unstable or malfunctioning)，您可能会遇到此问题。强制停止浏览器并重新启动它可能有助于解决问题。但是，在执行此操作之前，请确保保存在其他选项卡中打开的所有正在进行的工作，以免丢失任何重要内容。
要在Windows上强制退出Firefox，请启动任务管理器(Task Manager)( Ctrl + Shift + Esc )，右键单击Firefox，然后单击结束任务(End Task)。重新启动Firefox并检查您是否可以在没有错误的情况下观看Netflix 。
在 Mac 上，打开 Firefox 并使用Shift + Option + Command + Escape键盘快捷键立即强制退出浏览器。重新启动Firefox并检查您是否可以无错误地访问Netflix。
3. 启用 Firefox Cookie
要通过网络浏览器观看Netflix上的内容，您需要启用 cookie。Netflix使用 cookie 存储在您的浏览器上流式传输内容所需的信息。这不仅限于Firefox，还包括其他支持的浏览器——Chrome、Microsoft Edge、Opera和Safari。
如果Netflix错误F7701-1003仍然不时出现，请检查Firefox是否没有阻止网站（尤其是Netflix）的 cookie。
打开 Firefox 的菜单并转到选项(Options)（适用于 Windows）或首选项(Preferences )（适用于 Mac） > 隐私和安全(Privacy & Security)。在“增强的跟踪保护”部分中，选择自定义(Custom)。
取消选中Cookie(Cookies)并单击重新加载所有选项卡(Reload All Tabs)按钮。
返回Netflix选项卡并检查您现在是否可以流式传输电影。
4.关闭或禁用私人浏览
我们之前提到过，Netflix需要 cookie 才能为您提供流畅的流媒体体验。如果您通过私人或隐身窗口(Private or Incognito window)在Firefox上访问(Firefox)Netflix ，您可能无法查看内容。这是因为Firefox在隐身模式下会删除 cookie。
如果Firefox右上角有紫色面具(purple mask)，则表示您正在通过私人窗口访问Netflix 。
只需(Simply)关闭Firefox并正常重新打开它。那应该可以解决问题。
5.在 Firefox 上重新启用数字版权管理(Digital Rights Management)( DRM )
尽管Firefox支持数字版权管理(Digital Rights Management)( DRM ) 内容保护标准，但如果关闭该功能，您可能会在Netflix上遇到(Netflix)F7701-1003错误。打开Firefox，单击汉堡菜单图标(hamburger menu icon)，然后选择Preferences（适用于 Mac）或Options（适用于 Windows）。
滚动浏览“常规(General)”部分并确保选中“播放 DRM 控制的内容”。(Play DRM-controlled content)您可以取消选中该选项并再次勾选它。
重新打开(Reopen)或重新加载Netflix标签并检查您现在是否可以不间断地观看内容。
6. 更新 Firefox 的Widevine 内容解密模块(Widevine Content Decryption Module)
除了上述之外，您还应该确保 Firefox 的内容保护模块是最新的。以下是如何在 Windows PC 上完成它：
- 启动Firefox并使用(Firefox)Command + Shift + A快捷键（对于 Mac）或Control + Shift + A（对于 Windows）进入插件(Plugins)页面。或者，单击菜单图标并选择附加组件(Add-ons)。
- 转到插件(Plugins)部分，然后单击Google Inc. 提供的 Widevine 内容解密模块。(Widevine Content Decryption Module provided by Google Inc.)
- 单击右上角的齿轮图标(gear icon)，然后选择Check for Updates。
(Firefox)如果有可用的插件，Firefox将下载并安装插件更新。否则，浏览器将显示“未找到更新”(‘No updates found’)消息。
7. 更新火狐
如果Firefox（或其某些功能）不是最新版本，或者您尚未在设备上安装最新版本的浏览器，则通常会出现故障。如果您使用Mac，请启动浏览器，在菜单栏中选择Firefox ，然后选择(Firefox)About Firefox。
Firefox将检查可用更新并下载它们。等待Firefox下载更新，然后单击重新启动以更新 Firefox(Restart to Update Firefox)按钮继续。
对于Windows用户，单击菜单图标并转到Options > General > Firefox Updates，然后单击重新启动以更新 Firefox(Restart to update Firefox)。
当Firefox重新启动时再次尝试Netflix，并检查是否修复了错误 f7701-1003。
不得已：刷新 Firefox
如果在尝试上述所有推荐的解决方案后Netflix错误代码 f7701-1003 仍然存在，您可能需要将Firefox恢复为默认设置。这将删除有问题的组件、恶意加载项并恢复浏览器的性能(restore the browser’s performance)。要重置Firefox，请选择菜单图标并转到帮助(Help)>故障排除信息(Troubleshooting Information)>刷新 Firefox(Refresh Firefox)。
How to Fix Netflix Error Code F7701-1003
Frоm personal experience, Netflix is a lot more stable (and reliable) on mоbile devices, TVs, game consoles, аnd streaming deviсеs. Using Netflix on a compυter—either through an aрp or a web browser—is an entirely diffеrent ballgame. More often than not, random and occasional error messages ruin the web streaming experіence.
Netflix errors come in variations, each with its unique codes, causes, and solutions. When you get an error message while watching content on Netflix, the video streaming provider is telling you that there’s a problem somewhere. Perhaps with your internet connection, your Netflix account, subscription status, etc.
In this article, we’ll walk you through seven ways to fix Netflix error code F7701-1003. But first, a brief explanation of what the error means and its causes.
What Causes the Netflix Error F7701-1003
In the case of the Netflix error F7701-1003, it’s an indication of a problem with your browser’s Widevine Content Decryption Module (CDM).
The Widevince CDM is a component of your browser that lets you play copyrighted content protected by the Digital rights management (DRM) system. Movies and shows that you watch on Netflix are DRM-protected. Therefore, if Netflix is having difficulties communicating with your browser’s Widevince decryption module, the error code F7701-1003 pops up.
Basically, Netflix wants to be sure that you can’t copy or reproduce contents that you’re watching through your browser. Proceed to the next section to learn how to get rid of this error.
How to Fix Netflix Error Code f7701-100
From our investigations, we discovered that the error code f7701-1003 is peculiar to Netflix users streaming content via Mozilla Firefox—both on Windows and Mac computers. We barely found any Chrome or Microsoft Edge users that have encountered this issue.
The solutions below are applicable to both Windows and Mac users.
1. Refresh the Netflix Tab
If you haven’t refreshed the Netflix tab, you should. Click the refresh button next to the address bar or simply press F5 on your keyboard. Proceed to the next solution if Netflix continues to display the error code despite multiple tab refresh.
2. Force Quit Firefox
You may experience this problem if Firefox is temporarily unstable or malfunctioning. Force-stopping the browser and starting it afresh may help fix the problem. Before you do so, however, make sure you save any ongoing work you’ve opened in other tabs so you don’t lose anything important.
To force quit Firefox on Windows, launch the Task Manager (Ctrl + Shift + Esc), right-click Firefox, and click End Task. Relaunch Firefox and check if you can watch Netflix without the error.
On Mac, open Firefox and use the Shift + Option + Command + Escape keyboard shortcut to immediately force-quit the browser. Relaunch Firefox and check if you have error-free access to Netflix.
3. Enable Firefox Cookies
To watch content on Netflix via web browsers, you need to have cookies enabled. Netflix uses cookies to store information required to stream content on your browser. This isn’t just limited to Firefox but other supported browsers—Chrome, Microsoft Edge, Opera, and Safari.
If the Netflix error F7701-1003 still occurs at intervals, check that Firefox isn’t blocking websites’ (particularly Netflix’s) cookies.
Open Firefox’s menu and go to Options (for Windows) or Preferences (for Mac) > Privacy & Security. In the ‘Enhanced Tracking Protection’ section, select Custom.
Uncheck Cookies and click the Reload All Tabs button.
Return to the Netflix tab and check if you can now stream movies.
4. Close or Disable Private Browsing
We’ve mentioned earlier that Netflix requires cookies to provide you with a smooth streaming experience. You may be unable to view content if you’re accessing Netflix on Firefox through a Private or Incognito window. This is because Firefox deletes cookies in incognito mode.
If there’s a purple mask at the top-right corner of Firefox, you’re accessing Netflix through a private window.
Simply close Firefox and reopen it normally. That should fix the problem.
5. Re-Enable Digital Rights Management (DRM) on Firefox
Although Firefox supports the Digital Rights Management (DRM) content protection standard, you may encounter the F7701-1003 error on Netflix if the feature is turned off. Open Firefox, click on the hamburger menu icon, and select Preferences (for Mac) or Options (for Windows).
Scroll through the General section and make sure ‘Play DRM-controlled content’ is checked. You can uncheck the option and tick it again.
Reopen or reload the Netflix tab and check if you can now watch content without interruption.
6. Update Firefox’s Widevine Content Decryption Module
In addition to the above, you should also make sure Firefox’s content protection module is up-to-date. Here’s how to get it done on a Windows PC:
- Launch Firefox and go to the Plugins page using the Command + Shift + A shortcut (for Mac) or Control + Shift + A (for Windows).
Alternatively, click the menu icon and select Add-ons.
- Go to the Plugins section and click Widevine Content Decryption Module provided by Google Inc.
- Click the gear icon at the top-right corner and select Check for Updates.
Firefox will download and install an update to the plugin if there’s one available. Otherwise, the browser will display a ‘No updates found’ message.
7. Update Firefox
It’s common for Firefox (or some of its features) to malfunction if it isn’t up-to-date, or if you’re yet to install the latest version of the browser on your device. If you use a Mac, launch the browser, select Firefox in the menu bar, and select About Firefox.
Firefox will check for available updates and download them. Wait for Firefox to download the update and click the Restart to Update Firefox button to proceed.
For Windows users, click the menu icon and go to Options > General > Firefox Updates and click Restart to update Firefox.
Try Netflix again when Firefox comes back on and check if that fixes the error f7701-1003.
Last Resort: Refresh Firefox
If the Netflix error code f7701-1003 persists after trying all the recommended solutions above, you may have to restore Firefox to default settings. That will remove the problematic components, malicious add-ons and restore the browser’s performance. To reset Firefox, select the menu icon and go to Help > Troubleshooting Information > Refresh Firefox.
