在今天的帖子中，我们将探讨原因和建议的解决方法，如果您在Windows 10^{(Windows 10)}中离线工作时尝试打开文件并且尝试失败 - 在这种情况下显示的错误消息会有所不同，具体取决于应用程序；Word、Excel、PowerPoint失败并出现以下错误：

Sorry, we couldn’t open ‘\\severname\fileshare\filename

抱歉^(Sorry)，我们无法打开脱机^(Offline)文件错误

如果您安装了 Windows 10 并且特殊文件夹（例如，文档或收藏夹）被重定向到文件共享，您可能会遇到此错误，其中重定向文件夹中的用户数据通过脱机文件^{(Offline Files)}功能在本地缓存。此外，系统上启用了Windows 信息保护^{(Windows Information Protection)}（也称为企业数据保护^{(Enterprise Data Protection)}），并且您正在使用由Windows 信息保护管理的应用程序（在本例中为^{(Windows Information Protection –)}Word ） -如果您尝试在脱机工作时打开文件在这种情况下，尝试失败。

出现此问题的原因是脱机文件^{(Offline Files)}功能不支持Windows 信息保护^{(Windows Information Protection)}。

如果您在脱机工作时无法打开文件，Microsoft建议您使用以下方法之一：

1. 使用不受Windows 信息保护^{(Windows Information Protection)}管理的应用程序打开文件。
2. 在您在线工作时打开文件（连接到您的公司网络）。

据微软^(Microsoft)称，没有更新脱机^(Offline) 文件^(Files)以支持Windows 信息保护^{(Windows Information Protection)}的计划。

建议您迁移到现代文件同步解决方案，例如工作文件夹 或 OneDrive for Business。

And that’s it, folks!

Sorry, we couldn't open Offline file error in Windows 10

In today’s post we look at the cause and reсommended workaround, іf when you try to open a file while workіng offlіne in Windows 10 and the attеmpt fаils – the error message that’s diѕplayed in this situation varіes, depending оn the application; Word, Excel, PowerPоint fail with the fоllowing error:

Sorry, we couldn’t open ‘\\severname\fileshare\filename

Sorry, we couldn’t open Offline file error

You might encounter this error if you have Windows 10 installed and special folders (for example, Documents or Favorites) are redirected to a file share, where the user data in the redirected folders are cached locally through the Offline Files feature. Also, Windows Information Protection (also known as Enterprise Data Protection) is enabled on the system and you’re using an application (in this case, Word) that are managed by Windows Information Protection – If you try to open a file while working offline in this scenario, the attempt fails.

This issue occurs because the Offline Files feature does not support Windows Information Protection.

If you cannot open a file while working offline, Microsoft recommends you use one of the following methods:

1. Open the file by using an application that’s not managed by Windows Information Protection.
2. Open the file while you’re working online (connected to your corporate network).

According to Microsoft, there are no plans to update Offline Files to support Windows Information Protection.

It’s recommended that you migrate to a modern file sync solution such as Work Folders or OneDrive for Business.

And that’s it, folks!

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