我们已经在博客中介绍了如何使用内置的Windows 疑难解答程序对Windows问题进行本地疑难解答。除了内置故障排除包外，Windows 10/8/7 用户还可以下载新包，因为通过Windows 在线故障排除服务^{(Windows Online Troubleshooting Service)}( WOTS ) 发现了新问题。

虽然您始终可以通过导航到C:\Windows.old\Users\usernameDocuments、Pictures等文件夹剪切粘贴到所需位置来从Windows 10/8Windows.old文件夹中检索文件，但新的Recover个人文件工具^{(Recover Personal Files Tool)}为您完成所有工作。

恢复个人文件工具

这可确保客户始终拥有更新的工具来查找和修复最新类型的问题。WOTS是Windows中的一项免费服务，可以通过使用组策略^{(Group Policy)}设置在企业内部进行控制。

如果您发现在Windows 7^{(Windows 7)}中找不到旧数据或文件，WOTS提供了一个疑难解答程序，可以通过尝试从系统中恢复数据来帮助解决您的问题。

这是从Windows 在线故障排除服务^{(Windows Online Troubleshooting Service)}( WOTS )恢复个人文件工具^{(Recover Personal Files Tool)}或数据恢复故障排除^{(Data Recovery Troubleshooter )}程序！

下载后，单击打开，然后单击下一步^(Next)。

数据恢复疑难解答

此时，疑难解答程序将运行并询问您是否在旧计算机上使用了Windows Easy Transfer 。如果您使用Windows Easy Transfer将数据备份到以前的操作系统，请单击搜索Easy ^(Search)Transfer 文件^{(Easy Transfer file)}（推荐）选项。如果未使用Windows 轻松传送^{(Windows Easy Transfer)}，则单击跳过^(Skip)此步骤选项。

该程序包本身运行特定于疑难解答程序包的诊断程序，并尝试自动修复所有已识别的问题。根据疑难解答程序的不同，它可能会在整个过程中提示您其他问题。

故障排除程序的最终屏幕将指示故障排除已完成并提供快速摘要。如果您的问题已解决，您可以单击关闭^(Close)疑难解答；如果未检测到问题或问题仍然存在，则可以单击探索其他选项。^(Explore)窗口左下角还有一个查看详细信息链接。^(View)单击此链接可提供故障排除程序为解决您的问题而采取的步骤的快照。

这个特殊的疑难解答程序会尝试恢复自定义^(Custom)安装期间“丢失”的数据。然后它将为您提供迁移此数据的步骤。如果疑难解答程序无法找到数据，它将无法恢复 - 如果您没有使用Windows 轻松传送^{(Windows Easy Transfer)}创建备份或计算机上没有 windows.old 文件夹，则可能会发生这种情况。

请注意，Microsoft建议在运行Windows 安装程序之前使用^{(Windows Setup)}Windows Easy Transfer来备份旧Windows安装中的用户、文档和设置信息，然后在目标安装上再次运行该工具以恢复数据。

Microsoft的直接下载链接。它适用于Windows 10、Windows 8 和 Windows 7。

Thanks, Dan!

相关阅读^{(Related read)}：故障排除 升级后文件丢失。

Recover Personal Files Tool will recover missing personal files

We have already blogged about how you can troυbleshoot Windows issues natively wіth the in-built Wіndows Τroubleshooters. In addition to built-in troubleshooting packs, Windows 10/8/7 users can download new packs aѕ new issues are identified through the Windows Online Trоubleshooting Service (WOTS).

While you can always retrieve files from the Windows.old folder in Windows 10/8 by navigating to C:\Windows.old\Users\username folder and cut-pasting the Documents, Pictures, etc folders into your desired location, the new Recover Personal Files Tool does all the work for you.

Recover Personal Files Tool

This ensures that customers always have updated tools to find and fix the most current types of problems. WOTS is a free service in Windows, and it can be controlled within an enterprise by using Group Policy settings.

If you find that you cannot find your old data or files in Windows 7, there is a troubleshooter available from WOTS that can help resolve your issue by attempting to recover data from your system.

This is the Recover Personal Files Tool or Data Recovery Troubleshooter from Windows Online Troubleshooting Service (WOTS)!

Once you have downloaded it, click open and click Next.

Data Recovery Troubleshooter

At this point, the troubleshooter will run and ask if you used Windows Easy Transfer on your old computer. If you used Windows Easy Transfer to back up your data to your previous operating system click on the Search for Easy Transfer file (recommended) option. If Windows Easy Transfer was not used then click on the Skip this step option.

The package itself runs diagnostics that are specific to the troubleshooter package and attempts to fix all identified issues automatically. Depending on the troubleshooter it may prompt you with other questions along the way.

The final screen of the troubleshooter will indicate that troubleshooting has completed and provide a quick summary. You can either click on Close the troubleshooter if your problem has been resolved or Explore additional options if no problem was detected or the issue persists. There is also a View detailed information link that is available on the bottom left-hand corner of the window. Clicking on this link provides a snapshot of the steps the troubleshooter took in an attempt to resolve your issue.

This particular troubleshooter attempts to recover data that is ‘lost’ during a Custom install. It will then provide you with steps to migrate this data. If the troubleshooter cannot locate the data it will not be able to recover it – this can happen if you did not create a backup using Windows Easy Transfer or if there is no windows.old folder on the computer.

Do note that Microsoft recommends using Windows Easy Transfer before running Windows Setup to back up user, documents, and settings information from the old Windows install and then running the tool again on the destination installation to restore the data.

Direct download link from Microsoft. It works on Windows 10, Windows 8, and Windows 7.

Thanks, Dan!

Related read: Troubleshoot Files are missing after an upgrade.

Related posts

• BitLocker Setup未能导出BCD（Boot Configuration Data）商店

• 免费Data Recovery Software：恢复已删除的文件和文件夹

• Microsoft Personal Data Dashboard让您决定如何使用数据

• Windows Disk Drill：Recover意外删除了文件

• 如何使用LinkedIn Data Export Tool下载LinkedIn Data

• BurnAware Free Download：免费CD，DVD，Blu-Ray，HD-Media Burner

• 为什么公司收集，销售，购买或存储个人数据

• 什么是Big Data - 用Example进行简单的解释

• 如何在Windows 11/10中将MBR转换为GPT，在Windows 11/10中没有Data Loss

• 什么是数据挖掘？基础知识及其技术。

• MiniTool Power Data Recovery Free回收从受损的分区数据

• Google Chrome不会清除Browsing History and Data

• 从受病毒感染的笔式驱动器中恢复文件 (2022)

• 如何在Excel graph or chart中重命名Data Series

• 该Snipping Tool不工作您的计算机上现在

• 如何从 Google 下载您的个人数据

• 10最专业的Backup and Data recovery software为Windows 10

• CD/DVD Data Recovery software从CD DVD恢复Data

• 清除或删除Edge中的Cookies，Cookies,18591517，Cache

• 在Windows 10中启用，Disable Data Collection Reliability Monitor