从旧版本升级到Windows 10后，如果您收到蓝屏^{(Blue Screen)}错误APC_INDEX_MISMATCH，对于win32kfull.sys文件，那么这篇文章提供了一些建议，可以帮助您识别和修复停止错误^{(Stop Error)}。错误消息还可能伴随错误代码0x0000001、0xC6869B62、0x97503177或0x02A7DA8A。

APC_INDEX_MISMATCH

此BSOD错误消息主要出现在您的硬件或驱动程序不兼容时。更具体地说，显示驱动程序和音频驱动程序在Windows 10上会出现此类问题。请记下失败的文件的名称。在上图中，它显示 – win32kfull.sys。这将帮助您识别驱动程序并进一步排除故障。

Says Microsoft, This is a kernel internal error. This error occurs on exit from a system call. The most common cause of this bug check is when a file system or driver has a mismatched sequence of calls to disable and re-enable APCs.

如果您遇到此问题，请尝试这些建议。

1]从启动中禁用Realtek HD Audio Manager^{(Disable Realtek HD Audio Manager)}

由于音频驱动程序损坏可能会出现此问题，您可以从启动^(Startup)中将其禁用并检查问题是否消失。打开任务管理器^{(Task Manager)}并切换到启动^{(Startup )}选项卡。找出Realtek HD Audio Manager，右键单击它，然后选择Disable。您也可以选择它并点击窗口右下角可见的禁用按钮。^{(Disable )}如果这解决了您的问题，您应该卸载并重新安装它。

2]更新/重新安装显示驱动程序

如前所述，由于显示驱动程序损坏，您也会遇到此问题。所以更新显卡驱动^{(update the graphics driver)}看看。如果这不能解决您的问题，您可以重新安装显示驱动程序。

3]蓝屏疑难解答

运行Windows 10 蓝屏疑难解答，看看它是否对您有帮助。

4]检查事件查看器

Windows中的事件查看器收集有关系统上发生的一切的信息。您可能会找到有关此错误的一些附加信息。您可以检查是否有任何驱动程序或硬件未能符合系统要求。如果您发现任何可疑之处，请同时处理该驱动程序。

5]删除DisplayLink驱动程序

如果您使用双显示器或更多显示器并看到此错误消息，则可能是DisplayLink驱动程序导致此问题。在这种情况下，您可以考虑将其卸载。您可以打开Control Panel > Programs和功能^(Features)，然后检查它是否列出。如果是，请卸载它并查看。

6]卸载有问题的更新

如果您最近安装了导致此BSOD出现的更新，那么我们建议您前往设置中的更新历史记录并卸载并隐藏有问题的更新^{(uninstalling and hiding the problematic update)}。

如果您的PC 无法启动，我们建议您进入高级启动选项^{(Advanced Startup Options)}，然后运行系统还原。

如果 BSOD 导致打印时出现Windows 无法找到 printmanagement.msc^{(Windows cannot find printmanagement.msc)}错误，请参阅此帖子。

2021 年 3 月 16 日更新^{(Update 16th March 2021)}：Microsoft 已发布更新以在打印问题时修复此 APC_INDEX_MISMATCH BSOD^{(APC_INDEX_MISMATCH BSOD when printing)}：

• Windows 10 版本 2004 和 20H2 – KB5001567
• Windows 10 版本 1909 和Windows Server 1909 – KB5001566
• Windows 10 版本 1809 和Windows Server 2019 – KB5001568
• Windows 10 版本 1803 – KB5001565。

如果您需要其他建议，也许本蓝屏指南^{(Blue Screen Guide)}中的某些内容会对您有所帮助。

Fix APC_INDEX_MISMATCH Stop Error on Windows 11/10

After upgrading from an older νersion to Windows 10, іf you receive а Blue Screen with the error APC_INDEX_MISMATCH, for win32kfull.sys file, then this post offers some suggestions that may help you identify and fix the Stop Error. The error message could also be accompanied by error codes 0x0000001, 0xC6869B62, 0x97503177 or 0x02A7DA8A.

APC_INDEX_MISMATCH

This BSOD error message mainly appears when you have incompatible hardware or driver. To be more specific, display driver and audio driver make such issue on Windows 10. Do note down the name of the file which failed. In the above image, it says – win32kfull.sys. This will help you identify the driver and troubleshoot further.

Says Microsoft, This is a kernel internal error. This error occurs on exit from a system call. The most common cause of this bug check is when a file system or driver has a mismatched sequence of calls to disable and re-enable APCs.

If you face this issue, try these suggestions.

1] Disable Realtek HD Audio Manager from startup

Since this problem can occur due to a corrupt audio driver, you may disable it from the Startup and check whether the problem disappears or not. Open Task Manager and switch to Startup tab. Find out Realtek HD Audio Manager, right-click on it, and select Disable. You can also select it and hit the Disable button visible on the bottom-right corner of the window. If that solves your issue, you should uninstall and install it again.

2] Update/reinstall display driver

As mentioned earlier, you can get this issue because of a corrupt display driver as well. So update the graphics driver and see. If that doesn’t solve your issue, you can reinstall the display driver.

3] Blue Screen Troubleshooter

Run the Windows 10 Blue Screen Troubleshooter and see if it helps you.

4] Check Event Viewer

The Event Viewer in Windows gathers information about everything happening on the system. You may find some additional information regarding this error. You can check if any driver or hardware has failed to comply with the system. If you see anything suspicious, work on that driver as well.

5] Remove DisplayLink driver

If you are using a dual monitor or more and you see this error message, maybe the DisplayLink driver is causing this issue. In that case, you can consider uninstalling it. You can open Control Panel > Programs and Features and then, check whether it is listed or not. If yes, uninstall it and see.

6]  Uninstall problematic Update

If you recently installed an update that causes this BSOD to appear, then we suggest going to Update History in Settings and uninstalling and hiding the problematic update.

If your PC won’t boot, then we recommend entering Advanced Startup Options and then running System Restore.

See this post if the BSOD causes Windows cannot find printmanagement.msc error to appear when printing.

Update 16th March 2021: Microsoft has released updates to fix this APC_INDEX_MISMATCH BSOD when printing issue:

• Windows 10 version 2004 and 20H2 – KB5001567
• Windows 10 version 1909 and Windows Server 1909 – KB5001566
• Windows 10 version 1809 and Windows Server 2019 – KB5001568
• Windows 10 version 1803 – KB5001565.

If you need additional suggestions, perhaps something in this Blue Screen Guide will help you.

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