如果您使用的是 Microsoft Teams^{(using Microsoft Teams)}，那么您可能正在使用它的Cloud Call Queues功能。如果您遇到Microsoft Teams 呼叫队列^{(Microsoft Teams Call Queues)}无法正常工作的任何问题，请进一步阅读以了解如何解决它。在修复之前，这里先介绍一下Microsoft Teams及其云呼叫队列^{(Cloud Call Queues)}功能。

Microsoft Teams和云呼叫队列^{(Cloud Call Queues)}功能

Microsoft Teams是一款出色的应用程序，可为世界各地的组织和员工提供支持。这是一个应用程序，您可以在其中与您一起工作的每个人聊天、会面、通话和协作。无论您身在何处，都可以在一个地方完成所有事情。事实上，它已成为与您的团队协作和联系的最受欢迎的工具之一。

Microsoft Teams 与Skype for Business^{(Skype for Business)}一样受欢迎，因为它有几个有用的功能。作为Office 365套件的一部分，Microsoft Teams能够改变协同工作和协作的定义。使用Microsoft Teams^{(Microsoft Teams)}时，物理界限不再受影响。

Microsoft Teams的这些功能之一是呼叫^(Calling)。在Teams中^(Teams)呼叫^(Calling)从Microsoft Phone System开始。它提供了组织经常需要的所有呼叫功能。在Calling下，Microsoft Teams提供 35 种不同的功能来帮助您满足业务需求。

呼叫功能之一是云呼叫队列^{(Cloud Call Queues)}。Microsoft Teams 呼叫队列^{(Microsoft Teams Call Queues)}是一项服务，它接受客户呼叫、播放问候消息，然后将这些呼叫置于等待队列中，同时搜索预先配置的代理列表以接听这些呼叫。您可以在启用邮件的通讯组列表或安全组中定义一组代理。您的组织可以有一个或多个呼叫队列。呼叫队列通常与自动助理结合使用。

Microsoft Teams 呼叫队列^{(Microsoft Teams Call Queues)}不起作用

Microsoft Teams 呼叫队列^{(Microsoft Teams Call Queues)}无法正常工作的原因可能有多种。原因之一可能是没有应分配给呼叫队列的^{(Call Queues)}直接路由^{(Direct Routing)}号码。Microsoft 电话系统直接路由^{(Microsoft Phone System Direct Routing)}使您能够将本地电话基础结构连接到Microsoft Teams。在开始分析核心问题之前，请检查您是否已遵循直接路由^{(Direct Routing)}配置中涉及的所有步骤。

您需要按照以下步骤配置直接路由：

要配置Microsoft 电话系统^{(Microsoft Phone System)}并使用户能够使用直接路由^(Routing)，请执行以下步骤：

1. 将SBC与Microsoft Phone 系统^{(Microsoft Phone System)}连接并验证连接
2. 为用户启用直接路由^{(Direct Routing)}、语音和语音邮件
3. 配置语音路由
4. 将数字转换为另一种格式。

有关这些步骤的详细信息，请阅读Microsoft Docs上的详细信息。

如果您再次检查配置步骤，Microsoft Teams 呼叫队列^{(Microsoft Teams Call Queues)}无法正常工作的问题可能会自动得到解决。

另一个问题可能是您的Microsoft Teams版本不是最新的。  Microsoft Teams会不断更新补丁、错误修复和新功能^{(new features)}。您很可能尚未将Microsoft Teams更新到最新版本。请^(Please)注意，Teams的 Web 应用程序始终会更新；但是，您需要手动更新桌面和移动应用程序。

这两种故障排除方法应该可以解决Microsoft Teams 呼叫队列^{(Microsoft Teams Call Queues)}无法正常工作的问题。如果问题仍然存在，建议联系Microsoft 支持^{(Microsoft Support)}。

Fix Microsoft Teams Call Queues not working

If you arе using Microsoft Teams, then you may be using the Cloud Call Queues feature of it. If you are facing any issue, where Microsoft Teams Call Queues is not working, then read further to know how to fix it. Before the fix, here is a bit of introduction to Microsoft Teams and its Cloud Call Queues feature.

Microsoft Teams and Cloud Call Queues feature

Microsoft Teams is a great application that is supporting organizations and employees across the world. It is an app where you can chat, meet, call, and collaborate with everyone you work with. You can do everything in one place, no matter where you are. It has in fact become one of the most sought after tools to collaborate and connect with your team.

Microsoft Teams is as popular as Skype for Business, due to its several useful features. As a part of the Office 365 suite, Microsoft Teams is able to change the definition of working together and collaboration. Physical boundaries affect no more when working with Microsoft Teams.

One of these features of Microsoft Teams is Calling. Calling in Teams starts with Microsoft Phone System. It offers all those calling features that an organization often needs. Under Calling, Microsoft Teams offers 35 different features that help you meet your business requirements.

One of the Calling features is Cloud Call Queues. Microsoft Teams Call Queues is a service that accepts customer calls, plays a greeting message, and then places these calls in a wait queue while searching a pre-configured list of agents to answer these calls. You can define the set of agents in mail-enabled distribution lists or security groups. Your organization can have one or many call queues. Call queues are usually used in combination with auto attendants.

Microsoft Teams Call Queues not working

There could be several reasons why the Microsoft Teams Call Queues is not working. One of the reasons could be the absence of Direct Routing numbers, which should be assigned to the Call Queues. Microsoft Phone System Direct Routing enables you to connect your on-premises telephony infrastructure to Microsoft Teams. Before you start analyzing the core issue, check if you have followed all the steps involved in the configuration of Direct Routing.

You need to follow the next steps to configure Direct Routing:

To configure Microsoft Phone System and enable users to use Direct Routing, follow these steps:

1. Connect the SBC with Microsoft Phone System and validate the connection
2. Enable users for Direct Routing, voice, and voicemail
3. Configure voice routing
4. Translate numbers to an alternate format.

For more information on these steps, read the detailed information on Microsoft Docs.

If you check the configuration steps once again, the issue of Microsoft Teams Call Queues not working may get resolved automatically.

Another issue could be that your Microsoft Teams’ version is not the latest.  Microsoft Teams is constantly updated for patches, bug fixes, and new features. It is quite possible that you haven’t yet updated Microsoft Teams to the latest version. Please note that the web app of Teams is always updated; however, you need to update desktop and mobile apps manually.

These two troubleshooting ways should resolve the problem of Microsoft Teams Call Queues not working. In case the problem persists, it is advisable to contact Microsoft Support.

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