您是否曾经在 Windows 10 计算机上遇到过Windows 应用商店^{(Windows Store)}应用无法连接到 Internet，但桌面应用可以连接的情况？这是网络硬件更改或驱动程序更新后很可能发生的常见情况。在这篇文章中，我们试图涵盖这个问题的一些可能的解决方案。正如我所提到的，这个问题与网络适配器有关，但您的硬件不太可能出现故障。因此，您可以通过使用以下修复轻松摆脱这种情况。

Windows应用商店应用^{(Store Apps)}无法连接到 Internet

如果您的Microsoft Store应用无法在Windows 11或Windows 10上连接到^{(Windows 10)}Internet，请尝试以下建议：

1. 更改互联网连接
2. 运行 Windows 应用商店应用疑难解答^{(Run Windows Store Apps Troubleshooter)}
3. 运行 Internet 连接疑难解答^{(Run Internet Connection Troubleshooter)}
4. 重置 Windows 应用商店缓存
5. 使用拨号连接？
6. 重置 Windows 套接字
7. 执行网络重置。

让我们详细了解这些方法。

1]更改互联网连接

如果您使用的是WiFi连接，则更改为有线以太网^(Ethernet)连接 - 反之亦然，看看是否可以解决问题。如果这解决了您的问题，则很明显问题出在互联网连接上。尝试联系您的ISP并告知他们。

2]运行Windows应用商店应用程序疑难解答^{(Run Windows Store Apps Troubleshooter)}

如果Windows 应用商店应用^{(Windows Store Apps)}无法连接到互联网，那么这可能与应用本身有关。您可以尝试运行Windows 应用商店应用程序疑难解答^{(Windows Store Apps Troubleshooter)}来解决任何常见错误和问题。

要运行疑难解答：

1. 打开设置。^(Settings.)
2. 转到更新和安全^{(Update & Security )}并从左侧菜单中打开疑难解答。^{(Troubleshoot)}
3. 向下滚动到底部以找到Windows Store Apps并单击它。
4. 单击运行疑难解答。^{(Run the troubleshooter.)}

这应该会启动疑难解答程序，它将开始扫描您的计算机以查找Windows 应用商店应用程序^{(Windows Store Apps)}的任何问题。最后，您可以从疑难解答程序本身修复检测到的所有问题。

2]运行Internet连接疑难解答^{(Run Internet Connection Troubleshooter)}

同样，您可以使用Internet 连接疑难解答来查找 Internet 连接的任何问题。错误的互联网配置很可能导致此问题。应用疑难解答程序中的所有修复程序，一切顺利。

4]重置Windows存储缓存

清除Windows 应用商店缓存^{(Windows Store Cache)}不会删除任何应用或设置；它将清除临时数据并让Windows 应用商店^{(Windows Store)}重新开始。这也可以帮助您解决我们在这篇文章中讨论的问题。重置 Windows Store Cache^{(reset the Windows Store Cache.)}非常简单。

5]使用拨号连接？

有报道称拨号连接不足以下载商店^(Store)应用程序，或者即使下载了应用程序，应用程序也无法连接并抛出“无连接^{(No connection)}”消息。您可能需要更改为WiFi或以太网^(Ethernet)。

6]重置Windows套接字

Winsock是一种技术规范，它定义了Windows网络软件应如何访问网络服务，尤其是TCP/IP。Windows附带名为winsock.dll的^{(winsock.dll)}动态链接库^{(Dynamic Link Library)}( DLL ) ，它实现API并协调Windows程序和TCP/IP连接。但有时Windows Sockets或Winsock可能会损坏，因此您可能无法连接到Internet。因此，它可能需要修理。

要在Windows中^(Windows)重置 Winsock^{(Reset Winsock)} ，请以管理员身份打开CMD，键入以下内容并按 Enter：

netsh winsock reset

如果您使用的是 IPv4，请键入 netsh int ipv4 reset 并按Enter。如果您使用IPv6，请输入 netsh int ipv6 reset 并按Enter 键^(Enter)。如果您想生成更改的日志文件，请将日志文件路径附加到上述命令，例如 netsh winsock reset c:\winsocklog.txt。您将不得不重新启动计算机。

相关^(Related)：某些程序或应用程序未连接到互联网。

7]执行网络重置

我们剩下的最后一个解决方案是执行完整的网络重置。

打开设置，^(Settings,)进入网络和互联网^{(Network & Internet)}，然后选择网络重置^{(Network Reset)}。现在单击立即重置^{(Reset Now)}按钮开始重置过程。请记住，这将删除并重新安装所有具有默认配置的网络适配器。这将清除您可能已配置的所有代理或VPN设置。^(VPN)

对于Windows 应用商店^{(Windows Store)}应用程序无法连接到 Internet的情况，这些是一些可能的解决方案。

Hope something helps!

相关阅读^{(Related read)}：Edge & Store 应用程序未连接到 Internet，错误 80072EFD^{(Edge & Store apps not connecting to Internet, Error 80072EFD)}。

Windows Apps cannot connect to internet

Have yoυ evеr come across a situation on your Windows 10 computer where Windows Store apps are not able to cоnneсt to the intеrnet, but desktop apps cаn? This is a common situatіon very likely to occur after a network hardware change or driver updates. In this post, we’ve tried tо cover a few possible solutions to this problem. As I mentioned, this problem has to dо something with the netwоrk adapter, but it is very unlikely that your hardware is faulty. Sо yoυ cаn easily come out of this situation by using the following fixes.

Windows Store Apps won’t connect to the internet

If your Microsoft Store apps cannot connect to the Internet on Windows 11 or Windows 10, try the following suggestions:

1. Change the Internet connection
2. Run Windows Store Apps Troubleshooter
3. Run Internet Connection Troubleshooter
4. Reset Windows Store Cache
5. Using a Dial-Up connection?
6. Reset Windows Sockets
7. Perform Network Reset.

Let us see these methods in detail.

1] Change the Internet connection

If you are using a WiFi connection, then change to a cabled Ethernet connection – or vice versa, and see if that makes the problem go away. If this fixes your problem, it makes it pretty much clear that the problem is with the internet connection. Try contacting your ISP and bring this to their notice.

2] Run Windows Store Apps Troubleshooter

If Windows Store Apps are not able to connect to the internet, then this might have to do something with the apps itself. You can try running Windows Store Apps Troubleshooter to resolve any common errors and problems.

To run the troubleshooter:

1. Open Settings.
2. Go to Update & Security and open Troubleshoot from the left menu.
3. Scroll down to the bottom to find Windows Store Apps and click it.
4. Click on Run the troubleshooter.

This should start the troubleshooter, and it will start scanning your computer for any problems with Windows Store Apps. Towards the end, you can fix all the issues detected, from the troubleshooter itself.

2] Run Internet Connection Troubleshooter

Similarly, you can use the Internet Connection Troubleshooter to look for any issues with the internet connection. There is a good possibility that a faulty internet configuration is causing this issue. Apply all the fixes from the troubleshooter, and you are good to go.

4] Reset Windows Store Cache

Clearing Windows Store Cache will not delete any apps or settings; it will clear temporary data and give Windows Store a fresh start. This might also help you in resolving the issue that we are talking about in this post. It is very simple to reset the Windows Store Cache.

5] Using a Dial-Up connection?

There are reports that a Dial-Up connection is not enough to either download Store apps, or even if they get downloaded, the apps are unable to connect and throw out a ‘No connection‘ message. You may need to change to WiFi or Ethernet.

6] Reset Windows Sockets

Winsock is a technical specification that defines how Windows network software should access network services, especially TCP/IP. Windows comes with Dynamic Link Library (DLL) called winsock.dll that implements the API and coordinates Windows programs and TCP/IP connections. But sometimes Windows Sockets or Winsock may get corrupted as a result of which you may not be able to connect to the Internet. It may, therefore, need to be repaired.

To Reset Winsock in Windows, open CMD as admin, type the following and hit Enter:

netsh winsock reset

If you are using IPv4, type netsh int ipv4 reset and hit Enter. If you use IPv6, type netsh int ipv6 reset and hit Enter. If you’d like to generate a log file of the changes, append a logfile path to the above command, e.g., netsh winsock reset c:\winsocklog.txt. You will have to restart your computer.

Related: Some Programs or Apps not connecting to the internet.

7] Perform Network Reset

The last solution that we are left with is performing a complete Network Reset.

Open Settings, go to Network & Internet, and select Network Reset. Now click on Reset Now button to start the reset process. Remember that this will remove and reinstall all the network adapter with their default configurations. This will clear all the proxy or VPN settings that you might have configured.

These were a few possible solutions to the situation where Windows Store apps are not able to connect to the internet.

Hope something helps!

Related read: Edge & Store apps not connecting to Internet, Error 80072EFD.

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