想象一下(Imagine)，您正在三星智能(Samsung Smart)电视上观看自己喜欢的电视节目或玩电子游戏，屏幕突然变黑，您会不会心动？突然停电会让人感到恐惧和担忧，但让我们向您保证；没有必要担心。
黑屏有时只是电视关闭的标志，但如果您仍然可以听到声音，那么绝对不是这种情况。尽管还没有必要惊慌并开始按遥控器上的随机按钮，但有一些简单的方法可以轻松解决问题。
随机空白或黑屏并不常见，但它也不是一个独特的问题。可能有几个不同的罪魁祸首导致问题；尽管如此，在您拿起电话并寻求专业帮助之前，他们中的大多数人很容易被自己抓住并驱逐出境。
是什么导致您的三星智能电视出现黑屏问题？(What causes the Black Screen Issue in your Samsung Smart TV?)
用户报告了此错误的多种原因，其中大部分归结为一些常见问题。下面列出了您目前在三星智能(Samsung Smart)电视上看到的黑屏问题的一些可能原因。(Black Screen)
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电缆连接问题：电缆连接问题(Cable connect problem: )是(Problem)黑屏的最可能原因。连接松动、电源不活动或电缆损坏会中断视频连接。
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来源问题：(Source issue:) 来源包括所有外部设备，如HDMI、USB、DVD播放器、有线电视盒等。由于与这些来源相关的问题，可能会出现此问题。
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输入设置问题：(Input setting problem: )电视可能设置为错误的输入源。确保(Make)您的电视设置为与您要观看的外部设备相同的输入。
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固件更新问题：(Firmware update issue:) 过时的固件也可能引发显示问题。需要定期更新固件才能解决此问题。
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设置睡眠定时器并启用节电模式(Setting a sleep timer and enabling power saver mode)：如果您的电视随机变黑，可能是由于睡眠定时器或节能模式处于活动状态。将它们都关闭可能是解决问题的关键。
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硬件故障(Hardware failure)：电路板故障、电视面板故障或任何其他损坏的硬件都可能导致电视故障。这些都不容易自己解决，需要寻求专业人士的帮助。
如何解决三星智能电视的黑屏问题？(How to fix Black Screen Issue on Samsung Smart TV?)
到现在为止，您一定已经了解了问题的基本性质，所以是时候寻找解决方案了。下面列出了解决问题的各种方法，请逐个尝试解决方案，直到问题得到解决。
方法一：检查电源线(Power Cable)是否连接牢固和损坏
如果您听不到声音，最可能的原因是电源故障。恒定的功率流对于任何电子设备的平稳运行都是必不可少的。因此，请确保电视和外接电源之间的电源连接正确。
为了消除出现任何问题的可能性，必须首先拔下所有电缆连接。然后，将电缆重新插回正确的端口，牢固牢固，以消除连接松动的可能性。另外，请确保电源线和电源处于良好的工作状态。
您可以尝试从一个端口切换到另一个端口，以测试端口本身是否工作正常。如果问题仍然存在，请检查电缆以发现电源线的任何物理损坏。同轴电缆(Coaxial)和HDMI 电缆(HDMI cable)也应该处于良好状态。
如果电缆断裂、弯曲、挤压、扭结或顶部有重物，则可能会出现问题。如果您发现任何损坏并且有可用的备用电缆，请尝试使用它。如果发现损坏，您可能需要购买新电缆。
方法2：仔细检查外部(External)设备
外部设备是连接到电视机的任何硬件。三星智能电视(Samsung Smart TVs)包含多个HDMI端口、USB驱动器端口以及外部音频和视频输入。
仔细检查以确保设备本身运行正常。尝试关闭您当前正在使用的设备几秒钟，然后再重新打开它们。此外，您可以尝试将不同的外部设备连接到电视或将相同的设备连接到另一台电视以确保它们正常工作。例如，如果连接的USB设备出现故障，您可以先在笔记本电脑上进行检查，然后再将其归咎于电视。
方法 3：断开 One Connect Box
如果电视连接到 One Connect Box而不是直接连接到墙上插座，那么这就是适合您的方法。
One Connect盒允许您将所有电缆连接到电视，而不会从电视中引出任何难看的悬垂电线。您应该消除由于此设备而不是您的电视或其他外部设备而出现问题的可能性。
首先，断开电源线或 One Connect电缆。如果您在屏幕上看到类似消息或图片的内容，则需要更换One Connect Box 。现在将电视直接连接到墙上插座和各自端口中的电源线，检查问题是否已解决。
方法四：正确设置电视输入(Inputs Correctly)
输入设置的错误配置也可能是导致电视黑屏的原因。您应确保正确设置输入，并在必要时在输入之间切换。
更改输入源的程序取决于您的电视遥控器。您可能会在遥控器顶部找到一个源按钮，并且可以使用该按钮切换输入。但是，如果您找不到物理按钮，请转到“电视菜单”并在面板中找到“源”控件。浏览(Navigate)选项以确保正确设置输入。
确认电视设置为与连接的外部设备相同的信号源。您还可以尝试在所有可用输入之间切换，以确保您连接到正确的输入。
方法 5：关闭省电模式
省电(Power Saving)或节能(Energy Saving)功能可让您调整电视的亮度；这有助于降低您的功耗。该功能还有助于减轻眼睛疲劳，这在光线昏暗的房间中尤其有用。
启用省电功能可能是您的电视显示黑屏的原因之一。要关闭它，请按照以下步骤操作：
1. 找到遥控器上的“菜单”(‘Menu’) 按钮，然后导航到 “设置”(‘Settings’) 部分。
2. 选择“节能模式”(‘Energy Saving Mode’) 并通过下拉菜单将其关闭。
检查您是否可以再次看到图片。
方法 6：关闭睡眠定时器
睡眠定时器旨在帮助您在晚上入睡，因为它会在预设时间后自动关闭电视。当电视因睡眠定时器而关闭时，会显示黑屏。因此(Hence)，关闭此功能是解决黑屏问题的关键。
按照以下步骤，您可以轻松关闭此选项。
1. 找到并按下 电视遥控器上的“菜单”按钮。(‘Menu’)
2. 在菜单中，找到并选择“系统”(‘System’) ，然后 在子菜单中选择“时间” 。(‘Time’)
3. 在这里，您会找到一个名为“睡眠定时器”(‘Sleep Timer’)的选项。单击它后，在出现的弹出菜单中选择 “关闭”(‘Off’)。
方法 7：更新电视的固件(Firmware)
有时，由于软件问题可能会出现问题。这只能通过更新来解决。更新三星智能电视的软件不仅可以解决电视的大部分问题，还有助于更顺畅地运行。
更新电视固件的过程相当简单。
1. 按遥控器上的“菜单”(‘Menu’) 按钮。
2. 启动“设置”(‘Settings’) 菜单并选择 “支持”( ‘Support’)。
3. 单击“软件更新”(‘Software Update’) 选项并选择 “立即更新”(‘Update Now’)。
此过程结束后，新的更新将被下载并安装在您的电视上，您的电视将自动重新启动。
方法八：测试HDMI线
一些智能电视提供HDMI电缆测试，而在其他智能电视中，它仅在软件更新后可用。在您继续使用最终方法之前，值得一试，这将完全重置您的电视。
要开始测试，请确保电视的信号源设置为 “HDMI”。
导航到 “设置”(‘Settings’) 然后 “支持”(‘Support’)，在这里您会找到一个名为 “自我诊断”(‘Self Diagnosis’)的选项 ，然后 是“信号信息”(‘Signal Information’)。最后，点击 “HDMI Cable Test” ，然后 点击“Start” 开始测试。
测试可能需要一段时间才能完成，之后电视屏幕上会弹出一条消息。如果测试检测到电缆有问题，请更换新电缆。
方法 9：重置您的电视机
如果上面没有提到任何技巧，请在寻求专业帮助之前将其作为最后一种方法尝试。
重置电视将消除所有错误和故障，清除所有设置并删除所有保存的数据。恢复出厂设置将使您回到智能(Smart)电视的原始默认设置。它还将删除用户所做的所有自定义，包括录音、自定义输入名称、调谐频道、存储的 Wi-Fi 密码、已安装的应用程序等。
以下步骤将帮助您重置电视。
1. 单击 遥控器上的“菜单”按钮。(‘Menu’)
2. 在主菜单中，点击 “设置”( ‘Settings’) 选项并点击 “输入” ( ‘Enter’ )按钮。然后，将自己导航到 “支持”(‘Support’) 部分。
3.你会发现一个叫做“自我诊断”(‘Self Diagnosis’)的选项，按回车键就可以了。
4. 在子菜单中，选择“重置”。(‘Reset.’)
5. 选择后，系统将提示您输入PIN 码(PIN)。如果您从未设置过PIN，则默认值为 '0000 '。
6. 重置过程现在将开始，一旦过程结束，电视将重新启动。按照屏幕上的说明再次设置电视。
如果上述方法均无效，则寻求专业帮助将是您最后的手段。
受到推崇的：(Recommended:)
硬件(Hardware)故障可触发黑屏；这只能在专业帮助下解决。坏(Bad)的驱动板、故障的电容器、有故障的LED或电视面板等等都是造成电视硬件问题的原因。一旦技术人员发现问题，就可以更换故障对象来解决问题。如果您的电视机在保修期内，那么此过程会更容易。我们强烈建议您不要尝试自己修理它，因为这可能会造成进一步的损坏。
我们希望此信息对您有所帮助，并且您能够解决三星智能电视上的黑屏问题。(fix the black screen issue on Samsung Smart TV.)但是，如果您对本指南仍有任何疑问，请随时在评论部分提出。
Fix Black Screen Issue on Samsung Smart TV
Imаgіne you are watching your favorite television show or playing a vіdeo game on your Samsung Smart TV and the screen suddenly dips to black, will get your heart pυmping right? A sudden blackout can feel scary and worrisome but let us assure you; there is no need to be conсerned.
A black screen sometimes is just the sign that the TV is turned off, but if you can still hear the sound, then this is definitely not the case. Although there is no need to panic and start pressing random buttons on the remote yet, there are a few easy ways to fix the issue with minimal effort.
The random blank or black screen isn’t a common occurrence, but it isn’t a unique problem either. There can be a few different culprits that caused the problem; nonetheless, most of them can easily be caught and banished by yourself, before you pick up the phone and call for professional help.
What causes the Black Screen Issue in your Samsung Smart TV?
Users have reported multiple reasons for this error, most of which boil down to a few common issues. Listed below are a few likely causes for the Black Screen issue you are currently witnessing on your Samsung Smart TV.
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Cable connect problem: Problem in the cable connection is the most likely cause for the black screen. Loose connections, inactive power sources, or damaged cables disrupt the video connection.
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Source issue: Sources include all the external devices like HDMI, USB, DVD player, cable box, and more. The issue can arise due to problems associated with these sources.
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Input setting problem: TV might be set to a wrong input source. Make sure that your TV is set to the same input as the external device you want to view.
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Firmware update issue: An obsolete firmware could also trigger a display issue. The firmware needs to be updated regularly to solve this issue.
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Setting a sleep timer and enabling power saver mode: If your TV randomly goes to black, it could be due to the sleep timer or energy-saving mode being active. Turning both of them off may hold the key to solving the problem.
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Hardware failure: Faulty circuit board, faulty TV panel, or any other damaged hardware can cause a TV failure. These aren’t easy to fix by yourself and will require seeking the assistance of professionals.
How to fix Black Screen Issue on Samsung Smart TV?
By now, you must have understood the basic nature of the issue, so it is time to move towards finding a solution. Various methods are listed below to fix the issue, try the solutions one by one until the issue is fixed.
Method 1: Check the Power Cable for a solid connection and damage
If you cannot hear the sound, the most likely cause is a power failure. A constant flow of power is essential for the smooth functioning of any electronic device. So make sure that there is a proper power connection between the TV and the external power source.
To eliminate the possibility of any issues arising, one must start by unplugging all the cable connections. Then, re-plug the cables back in the correct ports, tightly and firmly to eliminate the possibility of a loose connection. Also, ensure that the power cable and the power supply are under perfect working conditions.
You can try switching from one port to another to test if the ports themselves are working perfectly. If the problem still prevails, check the cables to spot any physical damage to the power cable. The Coaxial cable and HDMI cable should also be in good shape.
The issue can arise if the cable is broken, bent, pinched, kinked, or has a heavy object on top of it. If you spot any damage and have a spare cable available, try using that instead. You might have to buy a new cable if you spot damage.
Method 2: Double-check the External devices
External devices are any pieces of hardware connected to the television set. Samsung Smart TVs contain more than one HDMI port, USB drive ports as well as external audio and visual inputs.
Double-check to ensure that the devices themselves are functioning correctly. Try turning off the devices that you are currently using for a few seconds before turning them back on. Also, you can try connecting different external devices to the TV or connect the same devices to another television to ensure they are working. For example, if the USB device connected has malfunctioned, you can detect this by checking it on your laptop first before blaming your TV.
Method 3: Disconnect the One Connect Box
If the TV is connected to a One Connect Box and not directly to the wall outlet, then this is the method for you.
The One Connect box allows you to connect all your cables to the TV without having any unsightly dangling wires coming out of your television. You should eliminate the possibility that problems are arising due to this device and not your TV or other external devices.
Firstly, disconnect the power cord or the One Connect cable. If you see anything like a message or picture on the screen, then the One Connect Box needs to be replaced. Now connect the TV directly to a wall outlet and the cords in their respective ports, check if the problem is fixed.
Method 4: Set the TV Inputs Correctly
Incorrect configuration of the input settings can also be a reason for a black TV screen. You should ensure that inputs are set up correctly and switch between inputs if necessary.
The procedure for changing the input source depends on your TV remote. You may find a source button on the top of your remote and can switch inputs using the same. However, if you can’t locate a physical button, go to the ‘TV Menu’ and find the Sources control in the panel. Navigate through the options to make sure that the inputs are correctly set.
Confirm that the TV is set to the same source as the external device connected. You can also try to switch between all the available inputs to make sure that you are connected to the correct one.
Method 5: Turn Off the Power Saver
The Power Saving or Energy Saving functions allow you to adjust the brightness of your TV; this helps reduce your power consumption. The feature also helps reduce eye fatigue, which is especially useful in a dimly lit room.
The power-saving feature is enabled can be one of the reasons why your TV is displaying a black screen. To turn it off, follow the below steps:
1. Find the ‘Menu’ button on the remote and navigate yourself to the ‘Settings’ section.
2. Select the ‘Energy Saving Mode’ and turn it off through the drop-down menu.
Check if you can see the picture again.
Method 6: Turn Off the Sleep Timer
The sleep timer is designed to help you sleep at night, as it automatically shuts down the television after a pre-set period. When the TV is turned off due to the sleep timer, a black screen is displayed. Hence, turning this function off can hold the key to solving the screen blackouts.
Following the steps below, you can easily turn off this option.
1. Locate and press the ‘Menu’ button on your TV remote.
2. In the menu, find and select ‘System’ and then ‘Time’ in the sub-menu.
3. Here, you will find an option called ‘Sleep Timer’. After you click on it, in the arising pop-up menu select ‘Off’.
Method 7: Update the Firmware of your TV
Sometimes, problems may arise due to a software issue. This can only be fixed through updates. Updating Samsung Smart TV’s software will not only solve most of the TV’s issues but also help in smoother functioning.
The process for updating your TV’s firmware is fairly simple.
1. Press the ‘Menu’ button on your remote.
2. Launch the ‘Settings’ menu and select ‘Support’.
3. Click on the ‘Software Update’ option and select ‘Update Now’.
Once this process ends, new updates will be downloaded and installed on your television, and your TV will restart automatically.
Method 8: Test the HDMI cable
Some smart TVs have an HDMI cable test available, in others, it is only available after a software update. This is worth a shot before you move on to the final method, which will reset your TV entirely.
To begin the test, make sure that the TV’s source is set to ‘HDMI’.
Navigate to ‘Settings’ then ‘Support’, here you will find an option called ‘Self Diagnosis’ and then ‘Signal Information’. Finally, click on the ‘HDMI Cable Test’ and then ‘Start’ to begin the test.
The test might take a while to finish, after which a message will pop up on the TV screen. If the test detects a problem in the cable, replace it with a new one.
Method 9: Reset your TV set
If nothing mentioned above does the trick, try this as the last method before seeking professional help.
Resetting your TV will get rid of all the bugs and glitches, clears all the settings as well as erases all the saved data. A factory reset will bring you back to the Smart TV’s original and default setting. It will also remove all customizations made by the user, including recordings, custom input name, tuned channels, stored Wi-Fi passwords, installed applications, etc.
The below steps will help you reset your TV.
1. Click on the ‘Menu’ button on your remote control.
2. In the main menu, click on the ‘Settings’ option and hit the ‘Enter’ button. Then, navigate yourself to the ‘Support’ section.
3. You will find an option called ‘Self Diagnosis’, hit enter on it.
4. In the sub-menu, select ‘Reset.’
5. Once selected, you will be prompted to enter your PIN. If you haven’t ever set a PIN, the default is ‘0000’.
6. The resetting process will now start, and the TV will reboot once the process ends. Follow the instructions presented on the screen to set up the TV once again.
If none of the above-mentioned methods proved to be helpful, seeking professional help will be your last resort.
Recommended:
Hardware failure can trigger a black screen; this can only be fixed with professional help. Bad driver boards, malfunctioning capacitors, faulty LED or TV panel, and more are responsible for hardware issues on your TV. Once the problem is discovered by the technician, faulty objects can be replaced to resolve the issue. If your TV set is under warranty, then this process is way easier. We strongly advise you against trying to repair it yourself, as this can cause further damage.
We hope this information was helpful and you were able to fix the black screen issue on Samsung Smart TV. But if you still have any questions regarding this guide then feel free to ask them in the comment section.
