如果您发现MSbill.info (Microsoft) 或bill.ms.net在您的每月银行电子对帐单或任何其他付款中向您收取任何未知账单，您可以进行调查。给定的帖子提供了有关如何从Microsoft或MSbill.info查询账单费用的说明。
调查Microsoft(Microsoft)或MSbill.info的帐单费用
在很多情况下，我们注意到由于资金不足、卡过期或帐单信息发生更改而导致收费被拒绝。因此，Microsoft会在几天后再次向该帐户收费。如果您确定自己受到了不公平的收费，您可以按如下方式调查帐单信息：
- 检查您的订单历史
- 检查购买历史
- 管理付款选项。
1]检查您的订单历史
您购买/购买的东西，或您支付的订阅，总是会显示您的订单历史记录(Order History)。因此，请转到此页面并使用您的(this page)Microsoft帐户登录。如果您使用多个Microsoft帐户，请登录每个帐户以查看您的订单历史记录。
将您的帐户与相关费用进行比较。意外费用可能是您家人的订阅或错误购买。这主要发生在您允许家庭成员与您的帐户共享设备时。因此，他们可能会在当时不说的情况下购买东西。为了验证这一点，
转到您的家庭组并使用您的(Family group)Microsoft帐户登录。找到您想查看其购买的家庭成员的姓名。
选择“更多选项(More options)”>“消费”(Spending’)，然后，对于最近的购买，向下滚动到“购买历史(Purchase history)”。
如果您想查看超过 90 天的购买历史记录，请让您的家庭成员登录您的家庭组。
接下来，转到“付款和计费”(Payment & billing’)并选择“订单历史记录(Order history)”选项。
为帮助避免家庭成员或其他人产生意外费用，请通过要求任何购买密码来防止意外或未经授权从Microsoft Store购买。(Microsoft Store)有关详细说明，请参阅此帖子(post)。
2]管理付款选项
如果您怀疑有人获取了您的付款信息，请立即联系您的付款提供商以防止产生更多费用。此外，更改您的Microsoft帐户中的付款选项信息。转到“付款选项(Payment options)”。
在这里，删除借记卡或信用卡信息。
您还可以调查您是否被收取了不必要的费用，检查是否：
- 您第一次在 Microsoft 中使用信用卡(You used a credit card for the first time with Microsoft)– 如果您使用新信用卡从Microsoft进行了购买，通常会放置一个小额授权保留以验证帐单信息。(Microsoft)然而，这些指控是相反的。因此，无需担心。
- 如果您启用了(If you have a recurring bills for)Xbox Live、Office 365、OneDrive 或 Skype 订阅( Xbox Live, Office 365, OneDrive, or Skype subscription enabled)的定期账单– 有时，您自己注册了免费试用订阅，但未能及时取消。因此，您会自动注册付费订阅，因此需要付费。要检查您是否有定期计费的订阅，请登录服务(Sign)和订阅(Services & subscriptions)。此外，如果您拥有多个Microsoft帐户，请登录每个帐户以检查您的订阅并查找任何具有定期计费的订阅。
- 您的多次购买归为一次费用 –(Your multiple purchases are grouped into a single charge – )如果您从Microsoft Store进行多次购买但跨越几天，Microsoft会将所有这些购买计为一次费用。要验证这一点，您可以检查您的订单历史记录(Order History)。
- 您的订单被拆分为多个发货和账单，或者发货延迟 -(Your order was split into multiple shipments and billings, or shipping was delayed – )包含多个商品的订单有时会拆分为不同的发货并按“每批”计费。这在预购商品、延期交货的商品或来自不同地点的订单中尤为明显。因此，当一件商品缺货时，发货会延迟，账单也会延迟。您可以通过检查您的订单历史记录并将其与报表进行比较来验证这一点，以了解您的订单可能如何被拆分为不同的账单。此外，请检查每件商品的发货日期是否不同。
- 您有预购订单——(You have a pre-order – )微软(Microsoft)通常不会在实物商品发货之前对预购商品收取费用。但是，您的支付服务提供商可能会针对您的购买金额设置少量或最高金额的授权保留。然而，这些通常在物品发货之前被颠倒过来。
希望你觉得这篇文章有帮助。
How to investigate a billing charge from Microsoft or MSbill.info
If уou notice any unknown billing charged against you by MSbill.info (Microsoft) or bill.ms.net in your monthly bank e-statement or any other payment, you can investigate it. The given post provides instructions on how to make an inquiry regarding a billing charge from Microsoft or MSbill.info.
Investigate a billing charge from Microsoft or MSbill.info
There are many instances where we notice that a charge has been declined due to insufficient funds, an expired card, or when changes are made in the billing info. So, Microsoft bills the account again after a few days. If you are sure that you have been charged unfairly, you can investigate the billing info as follows:
- Check your Order History
- Check Purchase History
- Manage Payment options.
1] Check your Order History
The stuff you buy/purchase, or subscriptions you pay for, always show up your Order History. So go to this page and sign in with your Microsoft account. If you are using more than one Microsoft account, sign in to each one to check your order history.
Compare your account with the charge in question. It’s possible the unexpected charge may be for a subscription or a mistaken purchase by someone in your family. This mainly happens when you allow family members to share a device with your account. So, they may purchase something without saying so at the time. To verify this,
Go to your Family group and sign in with your Microsoft account. Find the name of the family member whose purchases you’d like to see.
Select ‘More options‘ > ‘Spending’, then, for recent purchases, scroll down to ‘Purchase history‘.
If you would like to check more than 90 days of purchase history, ask your family member to sign in to your family group.
Next, go to ‘Payment & billing’ and choose ‘Order history’ option.
To help avoid unexpected charges from family members or others, prevent accidental or unauthorized purchases from Microsoft Store by requiring a password for any purchase. See this post for instructions in detail.
2] Managing Payment options
If you suspect that someone has acquired your payment info, contact your payment provider immediately to prevent any more charges. Also, change your payment option info in your Microsoft account. Go to ‘Payment options’.
Here, remove debit or credit card information.
You can also investigate if you were charged unnecessarily by, checking whether:
- You used a credit card for the first time with Microsoft – If you have made a purchase from Microsoft with a new credit card, a small authorization hold is often placed to verify billing info. These charges are reversed, however. So, no need to worry about it.
- If you have a recurring bills for Xbox Live, Office 365, OneDrive, or Skype subscription enabled – Sometimes, you enroll yourself for a free trial subscription but fail to cancel it in time. As such, you automatically get enrolled for a paid subscription and thus, charged for it. To check if you have a subscription with recurring billing, Sign in to Services & subscriptions. Also, if you have more than one Microsoft account, sign in to each one to check your subscriptions and look for any subscriptions with recurring billing.
- Your multiple purchases are grouped into a single charge – If you make multiple purchases from Microsoft Store but span it over a few days, Microsoft bills all those purchases as one charge. To verify this, you can check your Order History.
- Your order was split into multiple shipments and billings, or shipping was delayed – Orders that include multiple items are sometimes split into different shipments and billed on ‘per shipment’ basis. this is especially seen with items that are pre-orders, items that are on backorder, or orders that come from different locations. So, when an item is out of stock, shipping gets delayed and so does the billing with it. You can verify this, by checking your Order history and comparing it with the statement to find out how your order might have been split as different billings. Also, check if the shipping dates are different for each item.
- You have a pre-order – Microsoft mostly does not charge pre-orders for physical items until they ship. However, your payment provider may place an authorization hold for a small amount or up to the amount of your purchase. These, however, are usually reversed before the item ships.
Hope you find the post helpful.
