Xbox 游戏玩家在使用无线网络时在其 Xbox 控制台上可能遇到的一个常见错误是DNS 无法解析 Xbox 服务器名称(DNS isn’t resolving Xbox server names)。在这篇文章中，我们将确定错误的最可能原因，并为该问题提供最合适的解决方案。
当您遇到此问题时，您将收到以下完整错误消息；
Unplug the power from your router or modem for 30 seconds, then plug it back in. Wait another 30 seconds. When ready, check again.
当Xbox(Xbox)控制台无法解析有效的DNS地址以连接到 Internet时，您将遇到此问题。
DNS未解析Xbox服务器名称
如果您遇到此问题，您可以尝试以下我们推荐的解决方案（不分先后顺序），看看是否有助于解决问题。
- 硬重启控制台和路由器
- 在控制台手动设置 DNS 地址
- 将 WiFi 信道宽度更改为 20Mhz
- 将路由器重置为出厂设置
- 使用有线连接
让我们看一下关于列出的每个解决方案所涉及的过程的描述。
1]硬重启控制台和路由器
在尝试此解决方案之前，请确保将控制台和路由器的主电源都拔掉，因为这将确保所有电容器都已放电，并且在重新连接到网络时不会出现差异。
要硬重启控制台和路由器，请执行以下操作：
- 按住 主机上 的Xbox 徽标约(Xbox logo)5-8 秒(5-8 seconds) ，直到它完全关闭。
- 关机后拔掉电源线。
- 现在关闭 路由器(router)并拔下电源线。
- 在插入并打开两个系统之前等待大约 2-3 分钟。(2-3 minutes)
尝试再次将您的 Xbox 连接到 Internet，并查看DNS 是否无法解析 Xbox 服务器名称(DNS isn’t resolving Xbox server names)问题是否已解决。如果没有，请尝试下一个解决方案。
2]在控制台上手动(Manually)设置DNS地址(DNS)
请执行下列操作：
- 打开您的Xbox主机并 从主页导航设置。(Settings)
- 在设置中，选择网络。(Network.)
- 使用屏幕左侧的导航窗格导航到高级设置。(Advanced settings)
- 选择屏幕左下方的DNS 设置。(DNS settings)
- 在 DNS 设置中，选择Manual。
- 现在，将主 DNS 地址(Primary DNS address)更改为8.8.8.8 ，然后单击Enter继续添加辅助DNS地址。
- 将辅助 DNS 地址(Secondary DNS address)更改为8.8.4.4。
- 按 Enter 保存更改。
- 现在您将返回无线设置(Wireless Settings)页面，按 B 保存您的更改。
Xbox主机将自动尝试连接到 Internet，并在连接成功时提示您。
3]将WiFi(Change WiFi)信道宽度更改为 20Mhz
为您的路由器选择 20Mhz 通道宽度是解决此错误的另一个潜在解决方案，如果这不是其当前通道宽度。
要将路由器WiFi通道宽度更改为 20mhz，请执行以下操作：
- 在 Windows 计算机上运行 IPconfig 。
- 记下默认网关(Default Gateway)号码。
- 启动网络浏览器。
- (Enter)在URL(URL)栏中输入您的默认网关(Default Gateway)号码。
- 在键盘上按 Enter。
- 在路由器的配置页面中打开无线设置。
- 在通道宽度(Channel Width)下拉菜单中选择 20Mhz 。
现在，看看Xbox主机是否成功连接到互联网，否则尝试下一个解决方案。
4]将路由器重置为出厂设置
如果路由器的配置或设置错误，则可能会发生此错误。为了排除这种可能性，您可以将路由器重置为出厂设置。就是这样：
- 按住路由器背面的 重置(Reset) 按钮约 10 秒钟，直到路由器上的所有指示灯闪烁一次。
- 路由器重新开机后，检查网络连接是否恢复正常，Xbox主机是否可以正常连接。
或者，您可以按如下方式重置路由器：
如果您不知道 IP 地址，可以查看路由器底部。
- 现在，输入 WiFi 路由器用户名和密码。默认情况下，用户名和密码都是admin。
- 转到 Tools > System Commands。
- 当您看到它时，按“ 恢复默认设置”按钮。(Restore Default Settings)
如果将路由器重置为出厂默认设置不能解决当前问题，请尝试下一个解决方案。
5]使用有线连接
如果到目前为止没有任何效果，您可以考虑使用有线连接。
希望这可以帮助！
相关帖子(Related post)：无法连接到 Xbox Live(Can’t connect to Xbox Live)。
DNS isn't resolving Xbox server names on Xbox console
Α common error that Xbox gamers can encounter on their Xbox console when υsing a wireless network is DNS isn’t resolving Xbox server names. In this post, we will identify the most likely cause of the error and provide the most suitable solutions to the issue.
When you encounter this issue, you’ll receive the following full error message;
Unplug the power from your router or modem for 30 seconds, then plug it back in. Wait another 30 seconds. When ready, check again.
You’ll encounter this issue when the Xbox console can’t resolve a valid DNS address to connect to the internet.
DNS isn’t resolving Xbox server names
If you’re faced with this issue, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.
- Hard restart console and router
- Manually set DNS address on console
- Change WiFi channel width to 20Mhz
- Reset router to Factory Settings
- Use Wired Connection
Let’s take a look at the description of the process involved concerning each of the listed solutions.
1] Hard restart console and router
Before you try this solution, make sure that you unplug the main power supply of both the console and router, as this will ensure that all the capacitors are discharged and there are no discrepancies when reconnecting to the network.
To hard restart console and router, do the following:
- Press and hold the Xbox logo on your console for about 5-8 seconds until it shuts down completely.
- Unplug the power cable after shutting it down.
- Now turn off your router and also unplug its power cable.
- Wait for approximately 2-3 minutes before plugging in and turning on both systems.
Try connecting your Xbox to the internet again and see if the DNS isn’t resolving Xbox server names issue is resolved. If not, try the next solution.
2] Manually set DNS address on console
Do the following:
- Open your Xbox console and navigate Settings from the home page.
- In Settings, select Network.
- Navigate to Advanced settings using the navigation pane present at the left side of the screen.
- Select DNS settings present at the bottom left side of the screen.
- In DNS settings, select Manual.
- Now, change the Primary DNS address to 8.8.8.8 and click Enter to proceed to add the secondary DNS address.
- Change the Secondary DNS address to 8.8.4.4.
- Press Enter to save your changes.
- Now you will be back to the Wireless Settings page, press B to save your changes.
The Xbox console will automatically try connecting to the internet and prompt you if the connection is successful.
3] Change WiFi channel width to 20Mhz
Selecting the 20Mhz channel width for your router is another potential resolution for this error if that’s not its current channel width.
To change the router WiFi channel width to 20mhz, do the following:
- Run IPconfig on a Windows computer.
- Make a note of the Default Gateway number.
- Launch a web-browser.
- Enter your Default Gateway number in the URL bar.
- Hit Enter on the keyboard.
- Open the wireless settings within your router’s configuration page.
- Select 20Mhz on the Channel Width drop-down menu.
Now, see if the Xbox console connects successfully to the internet, otherwise try the next solution.
4] Reset router to Factory Settings
This error might occur if the router has a wrong configuration or setting. To rule out this possibility, you can reset the router to factory settings. Here’s how:
- Press and hold the Reset button which is at the back of the router for about 10 seconds until all the light on the router flash for once.
- When the router powers back on, check whether the network connection goes back to normal and the Xbox console can connect without issues.
Alternatively, you can reset the router as follows:
- Open the web browser and type in the router IP address.
If you don’t know the IP address, you can check on the bottom of the router.
- Now, input the WiFi router username and password. By default, both the username and password are admin.
- Go to Tools > System Commands.
- Press the Restore Default Settings button when you see it.
If resetting router to factory default settings doesn’t resolve the issue at hand, try the next solution.
5] Use Wired Connection
If nothing has worked so far, you can consider using a wired connection instead.
Hope this helps!
Related post: Can’t connect to Xbox Live.
