一些Xbox One视频游戏机所有者在使用Xbox时遇到错误“您的帐户已被锁定(Your account has been locked)” 。我们了解，每当人们尝试登录其Microsoft帐户时，往往会出现此错误。不仅如此，消息还附带代码0x80a40014。
事情是这样的，这个错误也使用户无法访问他们的数字游戏。此外，他们不会加载与其 Xbox 帐户直接关联的已保存文件。所以，这个错误对所有受影响的人来说都是一个大问题。
您的帐户已被锁定，0x80a40014
您可能会看到“您的帐户已被锁定(Your account has been locked)”错误消息的原因有多种，这就是为什么我们将讨论我们所知道的所有控制事情的方法。在使用Xbox或其他Microsoft服务时，如果您看到错误消息Your account has been locked, 0x80a40014，那么这篇文章将对您有所帮助。
- 检查Xbox Live服务器是否处于活动状态
- 启用离线模式功能
- 删除您的Xbox档案并重新添加
- 联系 Xbox 支持
- 使用安全代码解锁(Unlock)您的Microsoft帐户
让我们从更详细的角度来谈谈这个问题。
1]检查(Check)Xbox Live服务器是否处于活动状态
有时您会发现某些问题完全超出您的控制范围，例如错误 0x80a40014。很可能，重要的Xbox Live服务器处于非活动状态，因此错误会出现。
我们过去曾看到微软(Microsoft)解释说服务器问题可能会禁用数百甚至数千个与Xbox 有关的Microsoft帐户。(Microsoft)不幸的是，当这种情况发生时，您无能为力。坐等软件巨头在幕后工作。
访问官方Xbox 状态页面(Xbox Status page)，尽快了解Microsoft的服务器正在发生的情况。
2]启用离线模式功能
如果错误代码 0x80a40014 是由于服务器问题，那么您现在最好的选择是将您的 Xbox 发送到离线模式(Offline Mode)。但是，请记住，一旦激活离线模式(Offline Mode)，您将无法玩多人游戏或任何需要持续互联网连接的游戏。
好的，让我们看看如何在Xbox One 视频游戏机上打开离线模式功能。(Offline Mode)
要完成此操作，请按控制器上的Xbox主页按钮，然后从那里选择Profile & system > Settings > General > Network settings。最后，您需要按“脱机”(Go Offline)按钮来启动更改。
如果您想将设置恢复为正常状态，请返回网络(Network)设置，然后选择联机(Go Online)。
3]删除(Remove)您的Xbox档案并再次添加
有时，本地存储的缓存文件会诱使Xbox操作系统相信该帐户已锁定且无法访问。解决此问题的最佳方法是删除并重新添加您的Profile，这很容易完成。
首先，您必须按下控制器上的Xbox按钮，然后立即导航到Profile & system，然后是Settings。完成后，按Account > Remove accounts ，然后通过选择要消失的配置文件(Profile)完成任务，然后点击Remove。
最后，重新启动您的Xbox One视频游戏机，当系统提示您使用您的Microsoft帐户登录时，请执行此操作以返回您的个人资料(Profile)。
4]使用安全代码解锁(Unlock)您的Microsoft帐户
您的帐户被锁定可能是因为与您的帐户相关的活动可能违反了公司的使用条款(Use)。请(Please)使用Microsoft直接提供的此登录链接生成安全代码。
确保您的手机就在附近，因为需要您的电话号码才能接收安全码。
阅读：(Read:) 取消阻止和恢复被阻止或暂停的 Microsoft 帐户(Unblock and Recover a blocked or suspended Microsoft account)。
5]联系Xbox支持
如果一切都失败了，您的最后一个选择是立即联系Xbox 支持(Xbox Support)，以了解您的帐户为何面临限制。
访问官方 Xbox联系我们页面(Contact Us page)，您可以从那里选择绿色的联系我们(Contact Us)按钮将信息传递给真人，或者通过单击底部的“提问”按钮与(Ask)虚拟代理(Virtual Agent)交谈。(Question)
阅读(READ)：如何修复 Xbox 错误代码 0x800c000B。(How to fix Xbox Error Code 0x800c000B.)
Your Microsoft Account has been locked, 0x80a40014 - Xbox error
Some Xbox One video game console owners have come across the error, ‘Your account has been locked’ when using Xbox. We understand this error tends to show up whenever folks attempt to log in to their Microsoft account. Not only that, but the code, 0x80a40014, accompanies the message.
Here’s the thing, this error also makes it impossible for users to gain access to their digital games. Furthermore, they won’t load up saved files that are directly tied to their Xbox account. So, this error poses a big problem for all affected.
Your account has been locked, 0x80a40014
There are multiple reasons why you may see the ‘Your account has been locked’ error message, which is why we will talk about all the ways we know of to get things under control. When using Xbox or other Microsoft services if you see an error message Your account has been locked, 0x80a40014, then this post will help you.
- Check if Xbox Live servers are active
- Enable the Offline Mode feature
- Remove your Xbox profile and add it again
- Contact Xbox Support
- Unlock your Microsoft account with a security code
Let us talk about this from a more detailed perspective.
1] Check if Xbox Live servers are active
At times you will find that some problems are entirely out of your control, which could be the case with error 0x80a40014. Chances are, important Xbox Live servers are inactive, and as such, the error makes an appearance.
We’ve seen in the past where Microsoft has explained that server issues can disable hundreds or even thousands of Microsoft accounts where Xbox is concerned. Unfortunately, when this happens, there is nothing you can do. Just sit back and wait for the software giant to work behind the scenes.
Visit the official Xbox Status page to peek at what is happening with the servers at Microsoft as soon as possible.
2] Enable the Offline Mode feature
If error code 0x80a40014 is due to server issues, then your best bet right now is to send your Xbox into Offline Mode. However, bear in mind that once Offline Mode is activated, you won’t be able to play multiplayer games or any title that requires a constant internet connection.
OK, so let us look at how to turn on the Offline Mode feature on your Xbox One video game console.
To get this done, please press the Xbox home button on your controller, and from there, select Profile & system > Settings > General > Network settings. Finally, you will want to press the Go Offline button to initiate the changes.
If you want to return the settings to normalcy, then return to Network settings, then select Go Online.
3] Remove your Xbox profile and add it again
There are times when the locally stored cache files can trick the Xbox operating system into believing the account is locked and inaccessible. The best way to fix this is to delete and re-add your Profile, which is easy to accomplish.
First, you must press the Xbox button located on your controller, then navigate right away to Profile & system, then Settings. Once that is done, press Account > Remove accounts, and complete the task by selecting the Profile you want to disappear, then hit Remove.
Finally, restart your Xbox One video game console, and when prompted to log in with your Microsoft account, please do so in order to have your Profile returned.
4] Unlock your Microsoft account with a security code
Your account being locked may be because activity associated with your account might violate the company’s Terms of Use. Please use this Sign In link directly from Microsoft to generate a security code.
Ensure your phone is nearby since your phone number is required to receive the security code.
Read: Unblock and Recover a blocked or suspended Microsoft account.
5] Contact Xbox Support
If all else fails, the final option for you is to contact Xbox Support right away to find out why your account is facing restrictions.
Visit the official Xbox Contact Us page, and from there, you can either select the green Contact Us button to relay the information to a real person or speak with a Virtual Agent by clicking on the Ask a Question button at the bottom.
READ: How to fix Xbox Error Code 0x800c000B.
