您从Microsoft Store^{(Microsoft Store)}在线购买了Surface设备，但在上手后，该产品无法按预期工作。因此，在这种情况下，您想知道如何将其退回给Microsoft，以期获得退款或购买新的Surface。

与走进商店并丢弃有缺陷的Surface产品相比，退货并不容易。它需要您做更多的工作，但这很好，因为它并不困难，所以只需按照我们在下面列出的步骤进行操作。

请记住，您可以对通过^(Bear)Microsoft Store购买的任何商品使用这些步骤。只要^(Just)确保它是在过去 30 天之前购买的，否则软件巨头将不会给予退货，您将被留在卧室的墙上。

如何将Surface设备退还给Microsoft

首先，您必须登录“订单历史记录”页面^{(Order history page)}才能申请退货^{(request a return)}。并非所有物品都有资格退货，但我们 100% 确定 Surface 产品很好用，所以不要在这方面担心。

您需要按照屏幕上的说明获取预付运费标签，以帮助退回设备。现在，一旦Microsoft收到该物品，他们将进行最后一次检查，以确认其符合退货条件。他们将立即发送更换Surface或退款。

我们应该指出，并非每个人都倾向于获得预付运输标签。如果您不幸陷入这种混乱，我们建议您联系Microsoft 支持^{(Microsoft Support)}以获取更多帮助。

软件或数字商品呢？^{(What about software or digital goods?)}

可以从Microsoft Store购买数字商品。对于Microsoft Office、Visual Studio等软件，只需从您的Windows 10计算机上将其卸载即可。通过按Windows Key + I启动“设置”^(Settings)应用程序，然后冒险进入“应用程序^(Apps)”部分，最后找到该应用程序并选择“卸载^(Uninstall)”来执行此操作。

下一步是登录订单^(Order)历史记录页面并选择请求退货^{(Request a return)}。该页面应该让您知道您是否有资格获得退货。现在，一旦退货请求被接受，Microsoft将向您发送退款。

至于从Microsoft Store下载的应用程序、电影、电视节目和书籍等数字商品，除非您居住在法律规定的国家/地区，否则这些商品无法退款。

How to return a Surface device bought from the Microsoft Store online

You purchаsed a Surface device from the Microsoft Store online, but after getting your hands on it, the product is not working as intended. So in this situation, you’re wondering how to return it to Microsoft in hopes to gain a refund or a new Surface.

Returning is not as easy when compared to just walking into a store and dropping off the defective Surface product. It requires a bit more work on your part, but that’s fine because it’s not difficult, so just follow the steps we’ve laid out below.

Bear in mind that you can use these steps for any item purchased via the Microsoft Store. Just make sure it was bought before the last 30 days or else the software giant won’t grant a return and you’ll be left fisting the wall in your bedroom.

How to return Surface device to Microsoft

First up, you must sign into the Order history page to request a return. Not all items are eligible for a return, but we’re 100 percent certain the Surface products are good to go so worry not on that front.

You’ll need to follow the instructions on your screen to get a prepaid shipping label to aid in the return of the device. Now, once Microsoft receives the item, they’ll make one final inspection to confirm its eligible for a return. They’ll either send a replacement Surface or issue a refund right away.

We should point out that not every tends to get a prepaid shipping label. If you’ve fallen into this unfortunate mess, then we suggest contacting Microsoft Support for additional help.

What about software or digital goods?

It’s possible to purchase digital goods from the Microsoft Store. For software such as Microsoft Office, Visual Studio, etc, just uninstall it from you’re Windows 10 computer. Do this by pressing the Windows Key + I to launch the Settings app, then venture off to the Apps section, and finally, locate the app and select Uninstall.

The next step is to sign into the Order history page and choose Request a return. The page should let you know if you’re eligible for a return. Now, once the return request is accepted, Microsoft will send you a refund.

As for digital goods such as apps, movies, TV shows, and books, downloaded from the Microsoft Store, these aren’t refundable unless you live in a state of the country where the laws say they are.

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