在这篇文章中，我们将向您展示如何修复Amazon Prime 错误代码 9068、无法处理您的请求^{(Error Code 9068, Unable to process your request)}或错误代码 5004、出现问题^{(Error Code 5004, Problem occurred)}的错误消息。

Amazon Prime是世界上最好的流媒体服务之一。它以相对便宜的价格与Netflix交锋。^(Netflix)但是这个世界上没有什么是完美的。亚马逊 Prime^{(Amazon Prime)}用户对许多错误感到恼火，在本文中，我们将解决其中两个错误。我们将了解如何借助一些简单但有效的解决方案来修复Amazon Prime 错误代码^{(Amazon Prime Error Code)} 9068或5004 。

修复 Amazon Prime 错误代码 9068^{(Fix Amazon Prime Error Code 9068)}，无法处理您的请求

许多Amazon Prime用户在尝试访问Prime Video频道或更改设置^(Settings)时看到以下错误消息。

We’re Unable to process your request. Please try again later or contact Amazon Customer Service at amazon.com/videohelp.

Error Code: 9068

Reference ID: …….

错误的最常见原因是服务器问题和注册故障。但是，我们将在本指南中介绍本文的所有可能解决方案。

这些是您可以做的事情来修复Amazon Prime 错误代码 9068 -^{(Amazon Prime Error Code 9068-)}  无法^(Unable)处理您的请求。

1. 检查 Amazon Prime 是否已关闭
2. 重新注册您的设备
3. 启用或禁用 VPN

让我们详细谈谈它们。

1]检查亚马逊Prime是否关闭

在寻找潜在的解决方案之前，最好检查一下Amazon Prime服务器是否已关闭。您可以使用 istheservicedown.com 或 downdetector.com 了解最近亚马逊 Prime^{(Amazon Prime)}问题的报告是否出现高峰。如果您得出的结论是Amazon Prime服务器已关闭，那么您唯一能做的就是等待它重回正轨。

2]重新注册您的设备

此错误可能是由于注册中的一些故障。通过注册设备，您可以轻松地修复错误。因此，要注销，您需要按照给定的步骤操作。

1. 登录^(Log)您的亚马逊 Prime^{(Amazon Prime)}帐户。
2. 单击^(Click)您的个人资料 >帐户^(Account)和设置^(Settings)。
3. 转到您的设备并“取消注册^(Deregister)”导致您遇到问题的设备。

现在，注册给您带来麻烦的设备并检查问题是否仍然存在。

3]启用或禁用VPN

有些国家对亚马逊^(Amazon)Prime 的支持感到冷漠。如果您在该区域之外，您将无法连接到亚马逊^(Amazon)服务器，因此会看到此错误。

因此，如果您使用的VPN将您连接到没有Prime支持的国家/地区，请禁用它。然而^(Whereas)，如果您所在的地区不支持Prime，您可以使用免费 VPN 服务^{( use a free VPN Service)}或投资付费服务。

修复 Amazon Prime 错误代码 5004^{(Fix Amazon Prime Error Code 5004)}，出现问题^(Problem)

许多Amazon Prime用户在尝试访问在Amazon Prime中播放视频时看到以下错误消息。

Problem Occured

We’re Unable to process your request. Please try again later or contact Amazon Customer Service at amazon.com/videohelp.

Error Code: 5004

这个错误可能是由于许多解决方案，因为这里有很多变量在起作用。可能会遇到此问题的原因有很多，损坏的 cookie、VPN和防火墙、^(VPN)互联网^(Internet)连接不良等。我们已经收集了解决该错误的所有可能解决方案的列表。

这些是修复Amazon Prime 错误代码 5004^{(Amazon Prime Error Code 5004)}的方法。

1. 检查您的互联网连接
2. 重新安装亚马逊 Prime
3. 禁用 VPN
4. 清除缓存和 Cookie

让我们详细谈谈它们。

1]检查您的互联网连接

您看到此错误的众多原因之一是Internet 连接^{(Internet Connection)}不佳。您可以尝试检查其他网站，看看它们是否工作正常。

您可以采取一些措施来修复与 Internet 相关的错误^{( fix Internet-related errors)}。首先^(First)，重新启动系统和路由器，看看问题是否仍然存在。如果问题表现出一定的毅力，请致电您的ISP。

2]重新安装亚马逊Prime

损坏的安装包可能是此错误背后的原因。修复它的唯一方法是重新安装错误。不同的设备有不同的方法来重新安装Amazon Prime，所以，这样做，看看问题是否仍然存在。

3]禁用VPN

您可能会看到此错误的另一个原因是VPN。原因很明显，有些国家不支持Prime。因此，如果您连接到这些区域之一，您将看到此错误。

4]清除缓存和Cookie

如果没有任何效果，请尝试清除缓存和 cookie。如果您使用的是智能手机，则可以进入“设置”^(Settings)并单击“App > Amazon Prime > Clear Data” 。

如果您在计算机上使用网络版本，您可以转到浏览器的设置并清除其缓存和 cookie。这将为您修复错误。

希望您能够使用给定的解决方案修复Amazon Prime 错误代码 9068^{(Amazon Prime Error Code 9068)}或 5004。

为什么亚马逊 Prime^{(Amazon Prime)}一直说出现问题？

通常，当您的计算机未连接到Internet或Internet波动时，您会在Amazon Prime中看到“出现^{(Amazon Prime)}问题”^{(Something went wrong” )}错误。您可以修复缓慢的Internet，如果这不起作用，请尝试上述其他解决方案。

阅读下一篇：^{(Read Next:)}

• 我们在播放此视频时遇到问题 – Prime Video 错误^{(We’re experiencing a problem playing this video – Prime Video error)}
• 如何修复 Amazon Prime Video 错误代码 1060 和 9074^{(How to fix Amazon Prime Video error codes 1060 and 9074)}。

Fix Amazon Prime Error Code 9068 or 5004

In this post we will show you how to fix Amazon Prime Error Code 9068, Unable to process your request OR Error Code 5004, Problem occurred error messages.

Amazon Prime is one of the best streaming services in the world. It is exchanging blows with Netflix with being relatively inexpensive. But nothing is perfect in this world. Amazon Prime users are exasperated by many errors and in this article, we will be addressing two of them. We will be seeing how to fix Amazon Prime Error Code 9068 or 5004 with the help of some simple but effective solutions.

Fix Amazon Prime Error Code 9068, Unable to process your request

Many Amazon Prime users are seeing the following error message when trying to access Prime Video channels or while changing the Settings.

We’re Unable to process your request. Please try again later or contact Amazon Customer Service at amazon.com/videohelp.

Error Code: 9068

Reference ID: …….

The most common reasons for the error are server issues and registration glitches. However, we will be covering every possible solution of this article in this guide.

These are the things you can do to fix Amazon Prime Error Code 9068-  Unable to process your request.

1. Check if Amazon Prime is down
2. Reregister your Device
3. Enable or Disable VPN

Let us talk about them in detail.

1] Check if Amazon Prime is down

Before looking for potential solutions, it is better if you check if the Amazon Prime server is down. You can use istheservicedown.com or downdetector.com to know if there is a recent spike in the reporting of Amazon Prime issues. If you came to the conclusion that the Amazon Prime server is down, the only thing you can do is wait for it to be back on track.

2] Reregister your Device

This error can be because of some glitch in registration. And by registering the device you can fix the error, nonchalantly. So, to deregister, you need to follow the given steps.

1. Log in to your Amazon Prime account.
2. Click on your profile > Account & Settings.
3. Go to your device and “Deregister” the device that’s causing your trouble.

Now, register to the device that’s giving you trouble and check if the issue persists.

3] Enable or disable VPN

There are certain countries that are desolate from Amazon Prime’s support. If you are outside of that zone you won’t be able to connect to the Amazon server and hence will see this error.

Therefore, if you are using a VPN that connects you to a country with no Prime support, disable it. Whereas, if the region you are in doesn’t support Prime, you can either use a free VPN Service or invest in a paid one.

Fix Amazon Prime Error Code 5004, Problem occurred

Many Amazon Prime users are seeing the following error message when trying to access play a video in Amazon Prime.

Problem Occured

We’re Unable to process your request. Please try again later or contact Amazon Customer Service at amazon.com/videohelp.

Error Code: 5004

This error is can be because of many solutions as there are many variables at play here. There are many reasons why one may face this issue, corrupted cookies, VPN and firewall, poor Internet connection, etc. We have accumulated a list of all the possible solutions to resolve the error.

These are the things you can do to fix Amazon Prime Error Code 5004.

1. Check your Internet Connection
2. Reinstall Amazon Prime
3. Disable VPN
4. Clear Cache and Cookies

Let us talk about them in detail.

1] Check your Internet Connection

One of the many reasons why you see this error is poor Internet Connection. You can try checking other websites and see if they are working fine.

There are a few things that you can do to fix Internet-related errors. First of all, restart your system and router and see if the issue persists. If the issue shows some perseverance, call your ISP.

2] Reinstall Amazon Prime

A corrupted installation package can be the reason behind this error. The only way to fix it is by reinstalling the error. Different devices have different methods of reinstalling Amazon Prime, so, do that, and see if the issue persists.

3] Disable VPN

Another reason why you may see this error is because of the VPN. The reason is pretty obvious, there are some countries that don’t support Prime. So, if you are connected to one of those regions, you will see this error.

4] Clear Cache and Cookies

If nothing works, try clearing caches and cookies. If you are on a smartphone, you can dive into the Settings and click App > Amazon Prime > Clear Data.

If you are using the web version on your computer, you can go to the browser’s settings and clear its cache and cookies. This will fix the error for you.

Hopefully, you are able to fix Amazon Prime Error Code 9068 or 5004 with the given solutions.

Why does Amazon Prime keep saying something went wrong?

More often than not, you will see a “Something went wrong” error in Amazon Prime when your computer is not connected to the Internet, or if the Internet is fluctuating. You can fix slow Internet and if that doesn’t work, try other solutions aforementioned.

Read Next:

• We’re experiencing a problem playing this video – Prime Video error
• How to fix Amazon Prime Video error codes 1060 and 9074.

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