Google Play 商店是(Google Play Store)在 Android 设备上安装应用程序(install applications on Android devices)的最安全、最快的媒介。每个Android用户都知道如何使用Play 商店(Play Store)，但并不是每个人都知道当商店出现问题时该怎么做。
如果Play 商店(Play Store)没有在您的设备上下载或上传应用程序，请参阅以下解决方案来解决问题。首先，取消下载并重试。关闭并重新打开Play 商店(Play Store)也可能会解决此问题。
1. 检查您的互联网连接
您需要强大的蜂窝数据或 Wi-Fi 连接才能从Play 商店(Play Store)下载应用程序。当您点击“安装(Install)”或“更新”(Update)按钮时，应用程序是否会卡在“下载待定”阶段？(apps get stuck at the “download pending” stage)确认(Confirm)您的互联网工作正常。启动浏览器并访问一个随机网站。如果网页无法加载，则很可能是您的互联网连接存在问题。启用飞行模式(Enable airplane mode)并将其关闭。
如果您无法通过移动数据下载应用程序，请切换到Wi-Fi连接。(Wi-Fi)如果Wi-Fi(Wi-Fi)问题仍然存在，请重新启动或重置您的路由器(reset your router)，然后重试。VPN 连接(VPN connection)也会影响 Google Play 的性能。关闭(Close)或禁用您的VPN 应用程序(VPN app)（如果您使用一个）并检查是否可以解决问题。
2. 更新日期和时间
部分系统服务和第三方应用程序可能因数据设置不正确而出现故障。前往系统设置菜单（设置(Settings)>系统(System)>日期和时间(Date & time)）并确保您的设备正在使用网络提供的日期时间(network-provided date time)。您还应该启用使用网络提供的时区(Use network-provided time-zone)选项的切换。
3.禁用您设备的蓝牙
尽管这听起来很奇怪，但许多在Google Play商店(Google Play)中遇到过类似问题的 Android 用户(many Android users who’ve experienced similar issues)证实，禁用蓝牙(Bluetooth)是一种有效的解决方法。从通知中心禁用设备上的蓝牙(Bluetooth)，或转到设置(Settings)>连接的设备(Connected devices)>连接首选项(Connection preferences)>蓝牙(Bluetooth)并关闭蓝牙。
4.释放存储空间
当您的设备存储空间不足时，某些系统功能将变得不可用。例如，Play 商店(Play Store)可能无法下载新应用或更新旧应用。一些应用程序也可能开始运行缓慢，并且在使用过程中偶尔会崩溃(crash during usage)。
虽然当您设备的内部存储空间不足（或可用空间不足 1GB）时，Android会显示通知，但请转到(Android)“设置”(Settings) > “存储(Storage)”以了解您的设备是否有足够的存储空间来容纳新应用程序。
您应该看到您使用了多少存储空间以及剩余多少。如果您的存储空间不足，请点击释放空间(Free Up Space)按钮以使用内置的Android Cleaner 从您的设备中删除垃圾(Android Cleaner to remove junk)、重复文件和未使用的应用程序。
5.清除Play商店缓存和数据
转到设置(Settings)>应用程序和通知(Apps & notifications)>应用程序信息(App info)（或查看所有应用程序）(See all apps)) > Google Play 商店(Google Play Store)>存储和缓存(Storage & cache)，然后点击清除缓存(Clear Cache)。
清除 Play 商店的缓存后尝试下载该应用程序。如果问题仍然存在，请返回 Play 商店的存储页面并点击清除存储(Clear storage)图标。
6.重置下载管理器
Google Play 商店(Google Play Store)通过Android 下载管理器(Android Download Manager)在您的设备上下载应用程序。如果此内置下载器被禁用或出现故障，您将无法安装或更新应用程序。重置下载管理器(Download Manager)有助于解决Play 商店(Play Store)下载失败问题。请按照以下步骤完成。
1. 前往设置(Settings)>应用信息(App info)（或查看所有应用）(See all apps))并点击右上角的三点菜单图标。
2. 选择显示系统(Show system)。
3. 滚动浏览应用程序并点击下载管理器(Download Manager)。
4. 选择存储和缓存(Storage & cache)。
6. 点击清除缓存(Clear cache)和清除存储(Clear Storage)。
7. 在确认提示中点击确定(OK)以继续。
启动Play 商店(Play Store)并检查您现在是否可以下载和更新应用程序。
7.重置谷歌播放服务
Google Play服务是支持所有Google应用和服务的核心Android系统。(Android)如果您在Play 商店(Play Store)下载应用程序时遇到问题，并且您尝试过的所有操作都被证明是失败的，那么重置Google Play服务的缓存可能会使事情恢复正常。
转到设置(Settings)>应用程序和通知(Apps & notifications)>应用程序信息(App info)（或查看所有应用程序）(See all apps)) > Google Play 服务(Google Play services)，然后点击清除缓存(Clear cache)。然后，点击清除存储(Clear Storage)并在下一页上选择清除所有数据。(Clear All Data)
您的设备将下载运行Google Play服务所需的一些系统应用程序。设置完成后，打开Play 商店(Play Store)并检查重置Google Play服务是否解决了问题。
8. 卸载 Play 商店更新
Android会在后台自动更新Google Play 商店(Google Play Store)。虽然其中一些更新没有错误，但其他更新有时会附带导致性能问题的错误。将Play 商店(Play Store)恢复为出厂默认版本可以消除这些错误并使商店恢复正常。
1. 长按Play Store应用程序图标并点击信息 (i) 图标(info (i) icon)。
2. 点击三点菜单图标。
3. 选择卸载更新(Uninstall updates)。
4. 在提示中点击确定(OK)以继续。
之后您应该将Google Play 商店(Google Play Store)更新到最新版本。启动Play 商店(Play Store)，点击菜单图标，然后转到设置(Settings)> Play 商店版本(Play Store version)。
您的设备将在后台下载并安装最新版本的Google Play 商店(Google Play Store)。
9.重新启动您的设备
重启设备是另一种故障排除技术，在Google Play商店未下载时值得尝试修复。按住电源按钮，然后点击电源选项上的重新启动。(Restart)
连接(Connect)到强大的 Wi-Fi 或移动数据连接并重新尝试下载。
10. 更新您的设备
安装最新的 Android 更新可以解决阻止Play 商店(Play Store)处理应用下载和更新的问题。转到设置(Settings)>系统(System)>高级(Advanced)>系统更新(System update)以检查您的设备是否有可用的软件更新。
11. 重新添加您的 Google 帐户
这需要退出您的Google帐户并重新登录。虽然这可能会解决Play Store的问题，但请注意，删除您的帐户可能会删除您已同步到您的某些数据（联系人、消息、日历活动等）谷歌(Google)帐户。因此，备份您的 Android 设备(backup your Android device)非常重要，这样您就不会丢失任何未同步的数据。
要退出您的Google帐户，请转至设置(Settings)>帐户(Accounts)，然后选择连接到 Play商店的(Store)Google帐户。然后(Afterward)，单击删除帐户(Remove Account)以断开该帐户与您的设备的连接。
在帐户菜单上，选择添加帐户(Add account)并按照提示重新添加帐户。
下载(Download)和更新应用程序没有问题(Update Apps Without Issues)
我们非常有信心，这 11 种故障排除技术中的至少一种会在您的设备上发挥神奇的作用。您还应该查看有关修复 Google Play 问题的指南以(this guide on fixing Google Play issues)获取更多解决方案。如果本文中的建议都不能解决问题，请从受信任的第三方 APK 网站(trusted third-party APK websites)安装应用程序。
Google Play Store Not Downloading or Updating Apps? 11 Ways to Fix
Google Play Store is the safest and fastest medium to install applications on Android devices. Every Android user knows how to use the Play Store, but not everyone knows what to do when things go sideways with the store.
If the Play Store is not downloading or uploading apps on your device, refer to the solutions below to fix the problem. Before anything else, cancel the download(s) and try again. Closing and reopening the Play Store might also resolve the issue.
1. Check Your Internet Connection
You need a strong cellular data or Wi-Fi connection to download apps from the Play Store. Do apps get stuck at the “download pending” stage when you tap the Install or Update button? Confirm that your internet is working correctly. Launch your browser and visit a random website. If the web page doesn’t load, there’s most likely a problem with your internet connection. Enable airplane mode and turn it back off.
Switch to a Wi-Fi connection if you can’t download apps on mobile data. If the problem persists on Wi-Fi, reboot or reset your router and try again. A VPN connection can also affect Google Play’s performance. Close or disable your VPN app (if you use one) and check if that fixes the problem.
2. Update Date and Time
Some system services and third-party apps may malfunction due to incorrect data settings. Head to the system settings menu (Settings > System > Date & time) and make sure your device is using the network-provided date time. You should also enable toggle on the Use network-provided time-zone option.
3. Disable Your Device’s Bluetooth
As odd as this may sound, many Android users who’ve experienced similar issues with the Google Play store confirmed that disabling Bluetooth worked as an effective workaround. Disable Bluetooth on your device from the notification center or go to Settings > Connected devices > Connection preferences > Bluetooth and toggle off Bluetooth.
4. Free Up Storage Space
Some system functions will become unavailable when your device is low on storage space. For example, Play Store may fail to download new apps or update old ones. Some apps may also start running slow and occasionally crash during usage.
Although Android displays a notification when your device’s internal storage is low (or when there’s less than 1GB available), go to Settings > Storage to find out if your device has sufficient storage space to accommodate new applications.
You should see how much storage you’ve used and how much is left. If your storage is low, tap the Free Up Space button to use the built-in Android Cleaner to remove junk, duplicate files, and unused apps from your device.
5. Clear Play Store Cache & Data
Go to Settings > Apps & notifications > App info (or See all apps) > Google Play Store > Storage & cache and tap Clear Cache.
Try downloading the app after clearing Play Store’s cache. If the problem persists, return to the Play Store’s storage page and tap the Clear storage icon.
6. Reset the Download Manager
The Google Play Store downloads applications on your device through the Android Download Manager. You can’t install or update apps if this built-in downloader is disabled or malfunctioning. Resetting the Download Manager can help to resolve Play Store download failures. Follow the steps below to get it done.
1. Go to Settings > App info (or See all apps) and tap the three-dot menu icon at the top-right corner.
2. Select Show system.
3. Scroll through the apps and tap Download Manager.
4. Select Storage & cache.
6. Tap Clear cache and Clear Storage.
7. Tap OK on the confirmation prompt to proceed.
Launch Play Store and check if you can now download and update applications.
7. Reset Google Play Services
Google Play services is a core Android system that powers all Google apps and services. If you’re having issues downloading applications on the Play Store, and everything you’ve tried proved abortive, resetting Google Play services’ cache could set things back in order.
Go to Settings > Apps & notifications > App info (or See all apps) > Google Play services and tap Clear cache. Afterward, tap the Clear Storage and select Clear All Data on the next page.
Your device will download some system applications required to run Google Play services. When the setup is complete, open Play Store and check if resetting Google Play services resolved the problem.
8. Uninstall Play Store Updates
Android automatically updates Google Play Store in the background. While some of these updates are error-free, others sometimes ship with bugs that cause performance issues. Reverting Play Store to the factory default version can eliminate these bugs and restore the store to normalcy.
1. Long-press the Play Store app icon and tap the info (i) icon.
2. Tap the three-dot menu icon.
3. Select Uninstall updates.
4. Tap OK on the prompt to proceed.
You should update the Google Play Store to the latest version afterward. Launch Play Store, tap the menu icon, and go to Settings > Play Store version.
Your device will download and install the latest version of the Google Play Store in the background.
9. Restart Your Device
Power-cycling your device is another troubleshooting technique that’s worth trying to fix when the Google Play store is not downloading. Hold down the power button and tap Restart on the power options.
Connect to a strong Wi-Fi or mobile data connection and reattempt the download.
10. Update Your Device
Installing the latest Android update can fix issues stopping Play Store from processing app downloads and updates. Go to Settings > System > Advanced > System update to check if there’s a software update available for your device.
11. Re-Add Your Google Account
This entails signing out of your Google account and signing back in. While this might fix the problem with Play Store, note that removing your account may delete some data (contacts, messages, calendar events, etc.) that you’ve synced to your Google account. So it’s important that you backup your Android device so you don’t lose any unsynced data.
To sign out of your Google account, go to Settings > Accounts and select the Google account connected to Play Store. Afterward, click Remove Account to disconnect the account from your device.
On the Accounts menu, select Add account and follow the prompt to re-add the account.
Download and Update Apps Without Issues
We’re pretty confident that at least one of these 11 troubleshooting techniques will work the magic on your device. You should also check out this guide on fixing Google Play issues for more solutions. If none of the recommendations in this article resolves the problem, install applications from trusted third-party APK websites.
