您是否正在寻找修复 Snapchat 无法在您的 Android 手机上加载快照或故事的方法？当您遇到 Snapchat 未加载快照问题时，这真的很令人沮丧。别担心，在本指南中，我们列出了 8 种解决问题的方法。(Are you looking for ways to fix Snapchat won’t load snaps or stories on your Android phone? It is really frustrating when you come across Snapchat not loading snaps issue. Don’t worry in this guide we have listed 8 ways via which you can fix the issue.)
Snapchat是市场上最受欢迎的社交媒体应用程序之一。它被青少年和年轻人广泛用于聊天、分享照片、视频、发布故事、滚动浏览内容等等。Snapchat的独特之处在于其短期内容可访问性。这意味着您发送的消息、照片和视频会在短时间内或打开几次后消失。它基于“丢失”的概念、记忆和消失的内容，再也无法找回。该应用程序提倡自发性的概念，并鼓励您在它永远消失之前立即分享任何时刻。
您朋友分享的所有消息和图片都称为快照。这些快照会自动下载并应出现在您的提要中。但是，Snapchat的一个常见问题是这些快照不会自行加载。而不是消息“点击加载(Tap to load)”显示在快照下方。这有点令人沮丧；理想情况下，您只会被点击以查看快照。在某些情况下，即使点击后，快照也不会加载，您看到的只是没有内容的黑屏。同样的事情也发生在 Snapchat 故事上。他们不加载。(The same thing happens with Snapchat stories; they do not load.)
为什么快照无法在 Snapchat 上加载？ (Why do snaps doesn’t load on Snapchat? )
此错误背后的罪魁祸首是互联网连接不佳。如果您的互联网速度很慢(internet is slow)，那么Snapchat将不会自动加载快照。相反，它会要求您通过单独点击每个快照来手动下载它们。
除此之外，可能还有其他原因，例如损坏的缓存文件、错误或故障、数据保护程序或电池保护程序限制等。在本文中，我们将详细讨论这些问题并了解如何解决它们。在下一节中，我们将列出几种解决方案，您可以尝试修复 Snapchat 无法加载快照或故事问题。(fix Snapchat won’t load snaps or stories issue.)
Snapchat not loading snaps? 8 ways to fix the issue!
#1. Restart Your Phone
在开始使用任何特定于应用程序的解决方案之前，最好尝试使用旧的“关闭并重新打开”解决方案。对于大多数与Android或 iOS 相关的问题，重启手机(restarting your phone)就足以解决它。因此，我们强烈建议您尝试一次，看看它是否解决了 Snapchat 无法加载快照的问题。( see if it solves the problem of Snapchat not loading snaps.) 按住电源按钮(Press and hold the power button)，直到屏幕上弹出电源菜单，然后点击Restart/Reboot按钮。手机再次启动后，尝试使用Snapchat，看看它是否开始像往常一样工作。如果快照仍未自动加载，请继续执行下一个解决方案。
#2. Make sure that the Internet is working Properly
如前所述，缓慢的互联网连接是此问题背后的主要原因。因此，通过确保互联网在您的设备上正常工作来开始故障排除。检查互联网连接的最简单方法是打开YouTube并播放任何随机视频。如果视频在没有缓冲的情况下播放，那么您的互联网连接很好。但是，如果没有，那么很明显，缓慢的互联网正在导致Snapchat出现故障。
您可以尝试重新连接到Wi-Fi网络，重新启动路由器(router)，如果仍然无效，请切换到移动数据(switching to your mobile data)。一旦互联网开始正常工作，再次打开Snapchat，查看快照是否正确加载。
#3. Clear Cache and Data for Snapchat
所有应用程序都以缓存文件的形式存储一些数据。保存了一些基本数据，以便在打开时，应用程序可以快速显示一些内容。它旨在减少任何应用程序的启动时间。但是，有时旧的缓存文件会损坏并导致应用程序出现故障。清除应用程序的缓存和数据始终是一个好习惯。如果您经常遇到Snapchat的问题，请尝试清除其缓存和数据文件，看看是否能解决问题。不用担心; 删除缓存文件不会对您的应用造成任何损害。新的(New)缓存文件将自动再次生成。请按照以下步骤删除Snapchat的缓存文件。
1. 转到手机上的设置。(Settings)
2. 单击应用程序(Apps)选项以查看您设备上已安装应用程序的列表。
3. 现在搜索Snapchat并点击它以打开应用设置(app settings)。
4. 单击存储(Storage)选项。
5.在这里，您将找到清除缓存和清除数据(Clear Cache and Clear Data)的选项。单击(Click)相应的按钮，Snapchat的缓存文件将被删除。
6. 现在再次打开应用程序，您可能需要登录。这样做并查看快照是否自动加载。
#4. Remove Data Saver Restrictions on Snapchat
如前所述，稳定而强大的互联网连接对于Snapchat正常工作非常重要。如果您打开了数据保护程序，它可能会干扰Snapchat的正常运行。
数据保护程序是(Data)Android的一项有用的内置功能，可让您节省数据。如果您的互联网连接有限，那么您可能希望继续使用它。这是因为数据保护程序(Data Saver)消除了任何后台数据使用。这包括自动应用更新、自动同步，甚至下载消息和快照。这可能就是 Snapchat 不自行加载快照(why Snapchat is not loading snaps)的原因，而是要求您通过点击它来手动加载。
因此，除非您的互联网连接有限并且需要保存您的数据，否则我们建议您禁用它。但是，如果您绝对必须使用它，那么至少可以免除Snapchat的限制。按照下面给出的步骤来看看如何。
1. 打开手机上的设置。(Settings)
2. 现在，单击无线和网络(Wireless and networks)选项。
3. 之后，点击数据使用(data usage)选项。
4. 在这里，点击Smart Data Saver。
5. 如果可能，通过关闭旁边的开关来禁用数据保护程序。(disable the Data Saver)
6. 否则，前往Exemptions部分并选择Snapchat，它将在Installed apps下列出。
7. 确保它旁边的拨动开关打开。
8. 删除数据限制后，Snapchat将开始像以前一样自动加载快照。
另请阅读：(Also Read:) 如何在 Snapchat 中查看已删除或旧快照？(How to View Deleted or Old Snaps in Snapchat?)
5#. Exempt Snapchat from Battery Saver Restrictions
与数据保护程序一样，所有Android设备都有省电(Battery Saver)模式，可帮助您延长电池寿命。它限制应用程序在后台闲置运行，从而转换电源。虽然它是一项非常有用的功能，可以防止设备的电池耗尽，但它可能会影响某些应用程序的功能。
您的电池保护程序可能会干扰Snapchat及其正常运行。Snapchat的自动加载快照是一个后台进程。它会在后台下载这些快照，以便在您打开应用程序时直接查看它们。如果Snapchat启用了(Snapchat)省电模式(Battery Saver)限制，这将是不可能的。为确保，暂时禁用节电模式或免除Snapchat 的节电模式(Snapchat)限制(Battery Saver)。请按照以下步骤修复Snapchat无法加载快照问题：
1.在您的设备上打开设置。(Settings)
2. 现在点击电池(Battery)选项。
3. 确保省电模式(power-saving mode)或省电(battery saver)模式旁边的拨动开关(toggle switch)已禁用。
4. 之后，单击电池使用(Battery usage)选项。
5.从已安装应用程序列表中搜索Snapchat并点击它。(Snapchat)
6. 之后，打开应用启动设置(app launch settings)。
7. 禁用自动管理设置(Manage Automatically setting)，然后确保启用自动启动、辅助(Secondary)启动和后台(Background)运行(Run)旁边的切换(toggle switches next to Auto-launch)开关。
8. 这样做将防止省电(Battery)应用程序限制 Snapchat 的功能并(Snapchat)解决Snapchat 不加载 Snaps 的问题。( Snapchat not loading Snaps.)
#6. Clear the Conversation
如果快照或故事没有为特定人加载并且对其他人工作正常，那么修复它的最佳方法是删除对话。(best way to fix it is by deleting the conversation.)您需要记住的一件事是，这样做会删除您从他们那里收到的所有以前的快照。它将删除您与该人的所有对话。不幸的是，这是修复未加载快照所必须付出的代价。按照下面给出的步骤来看看如何。
1. 首先，打开Snapchat 应用(Snapchat app)并转到设置(Settings)。
2. 现在选择帐户操作(Account Actions)选项。
3. 之后，点击清除对话(Clear Conversation)按钮。
4. 在这里，您将找到您发送或接收消息或快照的所有人员的列表。
5.查找未加载快照的人，(Look for the person whose snaps are not loading)然后点击其姓名旁边的十字按钮。(tap on the cross button)
6.他们的谈话将被清除，你从他们那里收到的任何进一步的快照都会像以前一样加载。
#7. Remove your Friend and then Add again
如果即使在清除对话后问题仍然存在，那么您可以尝试从您的朋友列表中删除该特定人。您可以在一段时间后再次添加它们，希望这能解决问题。请按照以下步骤了解如何操作。
1.首先，打开应用程序并点击添加好友( Add Friends)选项。
2. 之后，转到我的朋友部分(My Friends section)。
3. 在这里，搜索受影响的人并将他/她从列表中删除。
4. 这样做将删除从该人收到的所有消息和快照。它将与清除Conversation具有相同的效果。
5. 现在，稍等片刻，然后再次将他们添加为您的朋友。
6. 这样做应该可以解决该特定人员无法加载快照的问题。
#8. Update or Re-Install Snapchat
如果上述方法均无效，请尝试更新应用程序。但是，如果更新不可用，您需要卸载该应用程序并重新安装。很多时候，更新附带了可以消除此类问题的错误修复。因此，如果没有其他方法，请确保检查更新是否可用。
1.您需要做的第一件事是在您的设备上打开Play 商店。(Play Store)
2. 现在点击搜索(Search)栏并输入Snapchat。
3.打开应用程序，看到它显示更新选项(Update option)。如果是，那就去更新Snapchat。
4. 但是，如果没有更新选项，则表示您的应用程序已经更新到最新版本。
5. 唯一的选择是通过点击卸载(Uninstall)按钮来卸载应用程序。
6. 您可以重启手机一次，然后从 Play 商店再次安装 Snapchat 。(install Snapchat)
7.最后，再次尝试使用该应用程序，看看它是否正常工作。
受到推崇的：(Recommended:)
我们希望您发现此信息有用，并且您能够修复 Snapchat 未加载快照问题。(We hope that you find this information useful and you were able to fix Snapchat not loading snap issue.) Snapchat是一款非常酷且有趣的应用程序，在年轻一代中非常受欢迎。但是，有时即使是最好的应用程序也会出现故障或受到错误的困扰。
如果Snapchat在尝试了本文中讨论的所有解决方案后仍然无法加载快照，那么很可能问题不是特定于设备的。问题可能出在 Snapchat 的服务器端。(The problem may lie on the server-end of Snapchat.)该应用程序的服务器可能暂时关闭，因此您无法加载快照。等待(Wait)一段时间，它会得到修复。同时，您也可以写信给他们的客户支持，以期尽快解决问题。
How To Fix Snapchat Not Loading Snaps?
Are you looking for ways to fix Snapchat won’t load snaps or stories on your Android phone? It is really frustrating when you come across Snapchat not loading snaps issue. Don’t worry in this guide we have listed 8 ways via which you can fix the issue.
Snapchat is one of the most popular social media apps in the market. It is widely used by teenagers and young adults to chat, share photos, videos, put up stories, scroll through content, and much more. The unique feature of Snapchat is its short-term content accessibility. This means that the messages, photos, and videos you are sending disappear in a short while or after opening them a couple of times. It is based on the concept of ‘lost’, memories, and content that disappear and can never be got back again. The app promotes the idea of spontaneity and encourages you to instantly share any moment before it is gone forever.
All the messages and pictures shared by your friends are known as snaps. These snaps are automatically downloaded and should appear in your feed. However, a common issue with Snapchat is that these snaps don’t load on their own. Instead of the message “Tap to load” is displayed under the snap. This is kind of frustrating as; ideally, you would only be tapped to view the snap. In some cases, even after tapping, the snap does not load, and all you see is a black screen with no content. The same thing happens with Snapchat stories; they do not load.
Why do snaps doesn’t load on Snapchat?
The main culprit behind this error is poor internet connectivity. If your internet is slow, then Snapchat will not load the snaps automatically. Instead, it will ask you to manually download them by tapping on each snap individually.
Apart from that, there could be other reasons like corrupted cache files, bugs or glitches, data saver or battery saver restrictions, etc. In this article, we will discuss these issues in detail and see how to fix them. In the next section, we will list down several solutions that you can try to fix Snapchat won’t load snaps or stories issue.
Snapchat not loading snaps? 8 ways to fix the issue!
#1. Restart Your Phone
Before starting with any app-specific solution, it would be better to try the good old “turning it off and on again” solution. For most of the problems related to Android or iOS, restarting your phone more than enough to fix it. Therefore, we would strongly recommend you to try it once and see if it solves the problem of Snapchat not loading snaps. Press and hold the power button until the power menu pops up on your screen and then tap on the Restart/Reboot button. Once your phone boots up again, try using Snapchat and see if it starts working like usual. If the snaps are still not loading automatically, proceed with the next solution.
#2. Make sure that the Internet is working Properly
As mentioned earlier, a slow internet connection is the main reason behind this problem. Therefore, start troubleshooting by making sure that the internet is working properly on your device. The easiest way to check internet connectivity is to open YouTube and play any random video. If the video plays without buffering, then your internet connection is fine. However, if it does not, then it is clear that slow internet is causing Snapchat to malfunction.
You can try reconnecting to the Wi-Fi network, restarting your router, and if that doesn’t work then switching to your mobile data. Once, the internet starts working properly, open Snapchat again, and see if the snaps are loading properly or not.
#3. Clear Cache and Data for Snapchat
All apps store some data in the form of cache files. Some basic data is saved so that when opened, the app can display something quickly. It is meant to reduce the startup time of any app. However, sometimes old cache files get corrupted and cause the app to malfunction. It is always a good practice to clear cache and data for apps. If you are constantly facing issues with Snapchat, try clearing its cache and data files and see if it solves the problem. Do not worry; deleting cache files will not cause any harm to your app. New cache files will automatically get generated again. Follow the steps given below to delete the cache files for Snapchat.
1. Go to the Settings on your phone.
2. Click on the Apps option to view the list of installed apps on your device.
3. Now search for Snapchat and tap on it to open the app settings.
4. Click on the Storage option.
5. Here, you will find the option to Clear Cache and Clear Data. Click on the respective buttons, and the cache files for Snapchat will get deleted.
6. Now open the app again, and you might have to log in. Do that and see if the snaps are loading automatically or not.
#4. Remove Data Saver Restrictions on Snapchat
As mentioned earlier, a stable and strong internet connection is very important for Snapchat to work properly. If you have a data saver turned on, it might interfere with the normal functioning of Snapchat.
Data saver is a useful built-in feature of Android that allows you to conserve data. If you have a limited internet connection then, you would probably want to keep it on. This is because Data Saver eliminates any background data usage. This includes automatic app updates, auto-sync, and even downloading messages and snaps. This could be why Snapchat is not loading snaps on its own and instead of asking you to manually do so by tapping on it.
Therefore, unless you have a limited internet connection and need to conserve your data, we would advise you to disable it. However, if you absolutely must use it then at least exempt Snapchat from its restrictions. Follow the steps given below to see how.
1. Open the Settings on your phone.
2. Now, click on the Wireless and networks option.
3. After that, tap on the data usage option.
4. Here, click on Smart Data Saver.
5. If possible, disable the Data Saver by toggling off the switch next to it.
6. Otherwise, head over to the Exemptions section and select Snapchat, which will be listed under Installed apps.
7. Make sure that the toggle switch next to it is ON.
8. Once data restrictions are removed, Snapchat will start loading snaps automatically just like it used to.
Also Read: How to View Deleted or Old Snaps in Snapchat?
5#. Exempt Snapchat from Battery Saver Restrictions
Like data saver, all Android devices have a Battery Saver mode that helps you prolong battery life. It restricts apps from running idly in the background and thus converses power. Although it is a very useful feature that prevents the device’s battery from being drained out, it might affect the functionalities of some apps.
Your battery saver may be interfering with Snapchat and its normal functioning. Snapchat’s automatically loading snaps is a background process. It downloads these snaps in the background to directly view them when you open the app. This will not be possible if Battery Saver restrictions are active for Snapchat. To make sure, disable battery saver temporarily or exempt Snapchat from Battery Saver restrictions. Follow the steps given below to fix Snapchat won’t load snaps issue:
1. Open Settings on your device.
2. Now tap on the Battery option.
3. Make sure that the toggle switch next to the power-saving mode or battery saver is disabled.
4. After that, click on the Battery usage option.
5. Search for Snapchat from the list of installed apps and tap on it.
6. After that, open the app launch settings.
7. Disable the Manage Automatically setting and then make sure to enable the toggle switches next to Auto-launch, Secondary launch, and Run in Background.
8. Doing so will prevent the Battery saver app from restricting the functionalities of Snapchat and solving the problem of Snapchat not loading Snaps.
#6. Clear the Conversation
If the snaps or stories are not loading for a particular person and working fine for others, then the best way to fix it is by deleting the conversation. One thing that you need to remember is that doing so will delete all the previous snaps that you have received from them. It will delete all conversations that you had with that person. Unfortunately, this is the price that you have to pay to fix snaps not loading. Follow the steps given below to see how.
1. Firstly, open the Snapchat app and go to Settings.
2. Now select the Account Actions option.
3. After that, tap on the Clear Conversation button.
4. Here, you will find a list of all the people you have sent or received messages or snaps from.
5. Look for the person whose snaps are not loading and tap on the cross button next to their name.
6. Their conversation will be cleared, and any further snap you receive from them will load like old times.
#7. Remove your Friend and then Add again
If the problem continues even after clearing the conversation, then you can try removing that particular person from your friend list. You can add them again after some time and hopefully, this will fix the problem. Follow the steps given below to learn how.
1. Firstly, open the app and tap on the Add Friends option.
2. After that, go to the My Friends section.
3. Here, search for the affected person and remove him/her from the list.
4. Doing so will delete all messages and snaps received from the person. It will have the same effect as clearing the Conversation.
5. Now, wait for some while, and then add them again as your friend.
6. Doing so should fix the problem of snaps not loading for that particular person.
#8. Update or Re-Install Snapchat
If none of the above methods works, then try to update the app. However, if an update is not available, you need to uninstall the app and re-install it. A lot of times, an update comes with bug fixes that eliminate problems like these. Therefore, if nothing else works, make sure to check if an update is available or not.
1. The first that you need to do is open the Play Store on your device.
2. Now tap on the Search bar and enter Snapchat.
3. Open the app and see it shows the Update option. If yes, then go for it and update Snapchat.
4. However, if there is no update option, then it means that your app is already updated to the latest version.
5. The only alternative is to uninstall the app by tapping on the Uninstall button.
6. You can restart your phone once and then install Snapchat again from the Play Store.
7. Finally, try using the app again and see if it works properly or not.
Recommended:
We hope that you find this information useful and you were able to fix Snapchat not loading snap issue. Snapchat is a very cool and interesting app and is extremely popular among the young generation. However, there are times when even the best apps malfunction or are plagued with bugs.
If Snapchat still does not load snaps after trying all the solutions discussed in this article, then most probably the problem is not device-specific. The problem may lie on the server-end of Snapchat. The app’s server might be temporarily down, and thus you are not able to load snaps. Wait for some while, and it will get fixed. Meanwhile, you can also write to their customer support in hopes of a speedy resolution.
