Google Docs已成为最受欢迎的协作方式之一。免费的文字处理器已被证明是Office Online的替代品。与其他Google产品的集成也使其非常受欢迎。但有些用户在尝试打开Google Docs时使用^{(Google Docs)}Chrome浏览器时会遇到错误消息。错误内容如下 -发生浏览器错误，请按住 Shift 键并单击刷新按钮重试^{(A browser error has occurred, Please hold the Shift key and click the Refresh button to try again)}。

发生浏览器错误

您需要做的第一件事是Hard Reload Chrome。按Shift 并单击 Refresh^{(Shift & click Refresh)}并查看 - 或选择Empty Cache and Hard Reload选项，看看是否对您有帮助。如果这有效，那就太好了！

问题是尽管按下“Shift”并刷新浏览器，但什么也没有发生。事实上，大多数用户报告错误消息仍然存在。目前，这个问题还没有确定的解决方案。

但是，我们将引导您完成某些故障排除步骤，这些步骤应该可以帮助您摆脱此错误。

1. 尝试以隐身模式^{(Incognito mode)}打开 Google 文档。
2. 使用Edge^(Edge)或Firefox等其他浏览器打开Google Docs ，并确保浏览器是最新的。
3. 作为预防措施，禁用浏览器插件或扩展程序^{(disable browser plugins or extensions)}以在安全模式下运行它。
4. 清除Chrome 浏览器缓存^{(Chrome browser cache)}和其他浏览器内容。
5. 用户还可以使用Chrome 清理^{(Chrome Cleanup)}工具，看看是否有帮助。
6. 通过在Chrome^(Chrome)中添加新用户来创建新用户配置文件也会有所帮助。
7. 如果可能/可行，请让域或网络管理员帮助您
8. 将Chrome^{(Reset Chrome)}设置重置为默认值并查看。

完成上述步骤后，尝试打开Google Docs。如果问题仍然存在，请尝试从此链接^{(this link)}而不是Google Drive打开Google文档。我还想提一下，使用Microsoft Edge也可以解决这个问题。由于该问题本质上是任意的，请查看其他一些可能对您有所帮助的修复：

1. 通过Chrome应用启动器打开Google 文档^{(Google Docs)}
2. 尝试重新安装浏览器。

我希望上述步骤有所帮助并修复错误。如果您知道任何其他帮助您解决问题的步骤，请在下面的评论部分告诉我们。

A browser error has occurred message - Google Docs on Chrome

Google Docs has become one of the most preferred ways to collaborate. The free word processor has proven to be an alternative to Office Online. The integration with other Google products also makes it quite popular. But some users are facing an error message when using their Chrome browser when they try to open Google Docs. The error reads as follows – A browser error has occurred, Please hold the Shift key and click the Refresh button to try again.

A browser error has occurred

The first thing you need to do is Hard Reload Chrome. Press Shift & click Refresh and see – or select the option Empty Cache and Hard Reload and see if that helps you. If this works, great!

The problem is that despite pressing “Shift” and refreshing the browser, nothing happens. In fact, a majority of users reported that the error message persisted. At this juncture, there is no sure shot solution to this problem.

However, we will walk you through certain troubleshooting steps that should help you get rid of this error.

1. Try opening the Google Docs in Incognito mode.
2. Open Google Docs with other browsers like Edge or Firefox and also make sure that the browsers are up-to-date.
3. As a precautionary measure disable browser plugins or extensions to run it in Safe Mode.
4. Clear Chrome browser cache and other browser content.
5. Users can also use the Chrome Cleanup tool and see if that helps.
6. Creating a new user profile by adding a new user in Chrome could also help.
7. If possible/feasible get a domain or network administrator to help you out
8. Reset Chrome settings to default and see.

After following the above steps try opening the Google Docs. If the problem persists, try opening the Google documents from this link instead of Google Drive. I would also like to mention that using Microsoft Edge also fixes the issue. Since the issue is arbitrary in nature check out a couple of other fixes that might help you:

1. Open Google Docs via Chrome app launcher
2. Try re-installing the browser.

I hope that the above steps are helpful and fix the error. If you know any other steps that helped you fix the issue, please let us know in the comment section below.

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