iPhone是近来最流行的发明之一。每个人都想拥有一个。那些已经这样做的人，希望购买最新型号。当您的 iPhone 7/8 遇到屏幕冻结问题时，建议您强制关闭它。如果您的 iPhone 卡住并且无法打开或关闭，重新启动它是最佳选择。通过本文，我们将指导您如何修复 iPhone 7 或 8 无法关闭的问题。
修复我的 iPhone 被冻结并且不会关闭或重置(Fix My iPhone is Frozen and Won’t Turn Off or Reset)
我们编制了一份解决“我的 iPhone 被冻结”问题和修复 iPhone 7 或 8 无法关闭或重置问题的所有可能方法的列表。首先(First)，我们将讨论关闭 iPhone 的各种方法。此后，我们将尝试恢复您的 iPhone 以解决错误和故障。逐一实施这些方法，直到找到合适的解决方案。(Implement)
方法 1：使用硬键关闭 iPhone(Method 1: Turn Off iPhone using Hard Keys)
以下是使用硬键(Hard Keys)关闭 iPhone 的两种方法：
1. 找到侧面的睡眠(Sleep )按钮。按住按钮约十秒钟。
2. 发出嗡嗡声，屏幕上出现滑动关机选项，如下图所示。(slide to power off)
3. 向右滑动以关闭(turn off )iPhone。
或者
1. 同时按住Volume up/Volume down + Sleep按钮。
2. 滑出弹出窗口以关闭(turn off)您的 iPhone 7 或 8。
注意：(Note:)要开启 iPhone 7 或 8，请按住Sleep/Wake按钮片刻。
方法 2：强制重启 iPhone 7 或 8(Method 2: Force Restart iPhone 7 or 8)
iPhone 7
1. 同时按住Sleep + Volume down 按钮。
2.看到Apple标志后松开按钮。(Release)
您的 iPhone 现在将重新启动，您可以使用密码登录。
iPhone 8 或 iPhone第二代(iPhone 8 or iPhone 2nd Generation)
1. 按下音量调高(Volume up )按钮并离开。
2.现在，也快速按下降低音量(Volume down )按钮。
3. 接下来，长按Home键，直到Apple标志出现在屏幕上，如图所示。
如果您在设备上启用了密码，请继续输入。(passcode)
这是修复 iPhone 7 或 8 无法关闭问题的方法。
另请阅读：(Also Read:) 修复 iPhone 无法发送短信(Fix iPhone Cannot Send SMS messages)
方法 3：使用 AssistiveTouch 关闭 iPhone(Method 3: Turn Off iPhone using AssistiveTouch)
如果由于设备物理损坏而无法访问任何硬键，则可以尝试此方法，以修复 iPhone 不会关闭问题。
注意：(Note:) AssistiveTouch允许您在触摸屏幕有困难或需要自适应配件时使用您的 iPhone。
按照给定的步骤打开 AssistiveTouch(Turn On the AssistiveTouch)功能：
1.在您的设备上启动设置。(Settings )
2. 现在，导航到常规(General )，然后是辅助功能。(Accessibility.)
3. 最后，打开AssitiveTouch功能以启用它。
请按照以下步骤在 AssistiveTouch 功能的帮助下关闭 iPhone ：(Turn off iPhone)
1.点击(Tap )主屏幕上(Home screen)出现的 AssistiveTouch 图标。
2. 现在，点击设备(Device )选项，如图所示。
3.长按锁定屏幕(Lock Screen )选项，直到您获得幻灯片以关闭滑块。(slide to power off the slider.)
4. 向右移动滑块。
5. 你的 iPhone 将被关闭。长按侧面按钮将其打开并尝试使用它(long-pressing the Side button and try using it.)。
如果您的 iPhone 显示恢复(Restore)屏幕并且即使在多次重启后仍然如此，您可以选择按照方法 4(Method 4)或 5 来恢复(Restore)您的 iOS 设备并将其恢复到正常运行状态。
方法 4: 从 iCloud 备份恢复 iPhone 7 或 8(Method 4: Restore iPhone 7 or 8 from iCloud Backup)
除了上述之外，从备份中恢复 iPhone 也可能会帮助您修复 iPhone 无法关闭的问题。您可以这样做：
1.首先，打开设置(Settings)应用程序。您可以在主(Home)屏幕上或使用“搜索”(Search)菜单找到它。
2.从给定的选项列表中点击常规。(General )
3.在这里，点击重置(Reset)选项。
4. 您可以通过点击删除所有内容和设置(Erase all Content and Settings)来删除iPhone 中存储的所有照片、联系人和应用程序。为清楚起见，请参阅给定的图片。
5. 现在，打开(turn on)设备并导航到应用程序和数据屏幕(Apps & Data screen)。
6. 登录您的iCloud 帐户(iCloud account )并点击从 iCloud 备份恢复(Restore from iCloud Backup )选项，如突出显示的那样。
7.通过从选择备份(Choose Backup )部分选择合适的备份( Backup your data by selecting a suitable backup)选项来备份您的数据。
另请阅读：(Also Read:) 如何关闭“查找我的 iPhone”选项(How to Turn Off the Find My iPhone option)
方法 5：使用 iTunes 和您的计算机恢复 iPhone(Method 5: Restore iPhone using iTunes and your Computer)
或者，您可以使用 iTunes 恢复您的 iPhone，如下所述：
1.通过将 iPhone 连接到计算机来启动iTunes 。这可以在其电缆的帮助下完成。
注意：(Note:) 确保(Make)您的设备已正确连接到计算机。
2. 同步您的数据：
- 如果您的设备开启了自动同步功能(automatic sync ON)，它会在您插入设备后立即开始传输数据，例如新添加的照片、歌曲和您购买的应用程序。
- 如果您的设备无法自行同步，则必须自己进行。在 iTunes 的左侧窗格中，您将看到一个标题为“摘要(Summary)”的选项。点击它，然后点击同步(Sync)。这样，手动同步(manual sync)设置就完成了。
3.完成第2步后，回到iTunes的第一个信息页面(first information page)。点击标题为“恢复”的选项。(Restore.)
4. 您现在会收到提示，提示您点击此选项将删除手机上的所有媒体。由于您已经同步了数据，您可以通过点击恢复(Restore)按钮继续。
5. 当您第二次选择此选项时，恢复出厂(Factory Reset)设置过程开始。
在这里，iOS 设备检索其软件以将自身恢复到其正常运行状态。
注意：(Caution:)在整个过程完成之前，请勿断开设备与计算机的连接。
6. 恢复出厂设置(Reset)后，系统会询问您是要从 iTunes 备份恢复，(Restore from iTunes Backup, )还是设置为新 iPhone(Set up as New iPhone)。根据您的要求和方便，点击其中任何一个并继续。
7. 当您选择恢复(restore)时，所有数据、媒体、照片、歌曲、应用程序和备份消息都将被恢复。根据需要恢复的文件大小，预计恢复时间会有所不同。
注意：(Note:)在数据恢复过程完成之前，请勿断开设备与系统的连接。
8. 在您的 iPhone 上恢复数据后，您的设备将自行重启(restart)。
9. 断开设备与计算机的连接，尽情使用吧！
方法六：联系苹果服务中心(Method 6: Contact Apple Service Center)
如果您已经尝试了本文中列出的所有解决方案，但仍然没有结果，请尝试联系Apple 服务中心(Apple Service Center)寻求帮助。Apple support/repair page轻松生成请求。您可以根据其保修和使用条款更换或维修您的设备。
受到推崇的：(Recommended:)
我们希望本指南对您有所帮助，并且您能够修复 iPhone 不会关闭问题(fix iPhone won’t turn off issue)。让我们知道哪种方法最适合您。此外，如果您对本文有任何疑问/评论，请随时将它们放在评论部分。
How to Fix iPhone 7 or 8 Won't Turn Off
iPhone is one of the most popular invеntions in recent times. Every indiνidual wants to own onе. Those who already do, wish to buy the latest models. When your iPhone 7/8 faces а screen freeze issυe, you are recommended to force shut іt off. If your iPhonе is stuck and won’t turn on or off, restarting it is the best optіon. Through this article, we will guide you on how to fix iPhone 7 or 8 won’t turn off issue.
Fix My iPhone is Frozen and Won’t Turn Off or Reset
We have compiled a list of all possible ways to resolve ‘My iPhone is frozen’ issue and to fix iPhone 7 or 8 won’t turn off or reset problem. First, we shall discuss various methods to turn off your iPhone. Thereafter, we shall try to restore your iPhone to resolve bugs & glitches. Implement these methods one-by-one, until you find a suitable solution.
Method 1: Turn Off iPhone using Hard Keys
Here are the two ways to turn off your iPhone using the Hard Keys:
1. Locate the Sleep button on the side. Press and hold the button for about ten seconds.
2. A buzz emanates, and a slide to power off option appears on the screen, as shown below.
3. Swipe it towards the right to turn off your iPhone.
OR
1. Press and hold the Volume up/Volume down + Sleep buttons simultaneously.
2. Slide off the pop-up to turn off your iPhone 7 or 8.
Note: To turn ON your iPhone 7 or 8, press and hold the Sleep/Wake button for a while.
Method 2: Force Restart iPhone 7 or 8
iPhone 7
1. Press and hold the Sleep + Volume down buttons simultaneously.
2. Release the buttons once you see the Apple logo.
Your iPhone will now restart, and you can log in using your passcode.
iPhone 8 or iPhone 2nd Generation
1. Press the Volume up button and leave it.
2. Now, quickly press the Volume down button as well.
3. Next, long-press the Home button until the Apple logo appears on the screen, as shown.
If you have a passcode enabled on your device, then proceed by entering it.
This is how to fix iPhone 7 or 8 won’t turn off issue.
Also Read: Fix iPhone Cannot Send SMS messages
Method 3: Turn Off iPhone using AssistiveTouch
If you cannot access any of the hard keys due to physical damage to the device, then you can try this method instead, to fix iPhone won’t turn off issue.
Note: AssistiveTouch allows you to use your iPhone if you have difficulty touching the screen or require an adaptive accessory.
Follow the given steps to Turn On the AssistiveTouch feature:
1. Launch Settings on your device.
2. Now, navigate to General followed by Accessibility.
3. Finally, toggle ON AssitiveTouch feature to enable it.
Follow these steps to Turn off iPhone with the help of the AssistiveTouch feature:
1. Tap on the AssistiveTouch icon that appears on the Home screen.
2. Now, tap the Device option, as shown.
3. Long press the Lock Screen option until you get the slide to power off the slider.
4. Move the slider towards the right.
5. Your iPhone will be turned off. Turn it on by long-pressing the Side button and try using it.
If your iPhone displays Restore screen and continues to do so even after restarting it multiple times, you can choose to follow Method 4 or 5 to Restore your iOS device and bring it back to its normal functioning state.
Method 4: Restore iPhone 7 or 8 from iCloud Backup
Apart from the above, restoring the iPhone from backup might also help you fix iPhone won’t turn off issue. Here is how you can do so:
1. First, open the Settings application. You will either find it on your Home screen or using the Search menu.
2. Tap on General from the given list of options.
3. Here, tap the Reset option.
4. You can delete all the photos, contacts, and applications stored in your iPhone by tapping on Erase all Content and Settings. Refer given pic for clarity.
5. Now, turn on the device and navigate to Apps & Data screen.
6. Log in to your iCloud account and tap Restore from iCloud Backup option, as highlighted.
7. Backup your data by selecting a suitable backup option from Choose Backup section.
Also Read: How to Turn Off the Find My iPhone option
Method 5: Restore iPhone using iTunes and your Computer
Alternately, you can restore your iPhone using iTunes, as explained below:
1. Launch iTunes by connecting your iPhone to a computer. This can be done with the help of its cable.
Note: Make sure that your device is connected properly to the computer.
2. Sync your data:
- If your device has automatic sync ON, it begins to transfer data, like newly added photos, songs, and applications you have purchased, as soon as you plug in your device.
- If your device does not sync on its own, then you have to do it yourself. On the left pane of iTunes, you will see an option titled, Summary. Tap on it, then tap on Sync. Thus, the manual sync setup is done.
3. After completing step 2, go back to the first information page of iTunes. Tap on the option titled Restore.
4. You will now be warned with a prompt that tapping this option will delete all the media on your phone. Since you have already synced your data, you can proceed by tapping the Restore button.
5. When you select this option for the second time, the Factory Reset process begins.
Here, the iOS device retrieves its software to restore itself to its proper functioning state.
Caution: Do not disconnect your device from the computer until the entire process is completed.
6. Once Factory Reset is done, you will be asked whether you want to Restore from iTunes Backup, or Set up as New iPhone. Depending on your requirement & convenience, tap either of these and proceed.
7. When you choose to restore, all the data, media, photos, songs, applications, and backup messages will be restored. Depending on the file size that needs to be restored, the estimated restoring time will vary.
Note: Do not disconnect your device from the system until the data restore process is complete.
8. After the data has been restored on your iPhone, your device will restart itself.
9. Disconnect the device from your computer and enjoy using it!
Method 6: Contact Apple Service Center
If you have tried every solution listed in this article and still nothing, try contacting the Apple Service Center for help. You can easily generate a request by visiting Apple support/repair page. You may get your device either replaced or repaired according to its warranty and terms of use.
Recommended:
We hope that this guide was helpful and you were able to fix iPhone won’t turn off issue. Let us know which method worked for you best. Also, if you have any queries/comments regarding this article, feel free to drop them in the comments section.
