许多用户报告说，当他们尝试在Office 365中访问其公司的Whiteboard应用程序时，他们的^(Whiteboard)Microsoft Whiteboard 应用程序不再工作。一些用户还报告说该应用程序运行良好并突然停止。其他人说他们无法登录。在这篇文章中，我们提供了一些可用于解决此问题的故障排除方法。

Microsoft 白板在^{(Microsoft Whiteboard)}Windows 11/10中不工作

一些用户在尝试登录应用程序时可能会收到错误消息，指出他们没有连接到互联网，即使他们已经连接到互联网。有些人尝试卸载并重新安装该应用程序，但没有成功。

Error – It looks like you’r not connected to the internet. Please try to sign in again once you’re back online.

那么你如何解决这个问题呢？请参阅^(See)以下有关如何修复白板^(Whiteboard)应用程序不工作问题的步骤：

1. 确保服务已开启
2. 允许^(Allow)通过防火墙访问Whiteboard应用程序^(Whiteboard)
3. 删除您的公司帐户并重新添加
4. 卸载并重新安装应用程序。

1.确保服务^(Service)已开启

• 访问 Office 365 管理中心。
• 在主页中，选择Settings > Services & add-ins。
• 在服务和加载项^{(Services & add-ins)}页面上，向下滚动并选择白板^(Whiteboard)。
• 在白板菜单中，切换^(Whiteboard)为整个组织打开或关闭白板^{(Turn Whiteboard on or off for your entire organization)}旁边的按钮。
• 单击保存^(Save)。

注意^(Note)：如果您不是贵公司的IT Office 365管理员，您可以联系该人以执行上述步骤。

2. 允许通过防火墙访问白板应用程序^(Whiteboard)

• 按Windows键 + R。在“运行”^(Run)对话框中，键入control，按 Enter^(Enter)以启动“控制面板^{(Control Panel)}” 。
• 将窗口右上角的查看方式^{(View by)}更改为大图标^{(Large icons)}。
• 选择Windows Defender 防火墙。^{(Windows Defender Firewall.)}
• 选择允许应用程序或功能通过 Windows Defender 防火墙^{(Allow an app or feature through Windows Defender Firewall)}选项。（见下面的截图）^{((see screenshot below))}
• 在弹出的窗口中，单击更改设置^{(Change settings)}。（见下面的截图）^{((see screenshot below))}
• 在列表中搜索Microsoft Whiteboard并确保在允许的应用程序和功能^{(Allowed apps and features)}部分下勾选它，并选中私有^(Private)和公共^(Public)。
• 保存设置并退出小程序。

注意^(Note)：如果您使用 Windows Defender 防火墙^{(Defender Firewall)}，则可以完全按照上述步骤操作。如果您使用第三方防病毒软件的防火墙服务，则需要更改那里的设置。

检查问题是否仍然存在。如果是这样，请尝试下一个方法。

3.删除您的公司帐户并重新添加

您可以尝试删除您的公司帐户并重新添加。

4.卸载并重新安装应用程序

• 按 Win+X。选择应用程序和功能^{(Apps & features)}。
• 在列表中找到应用程序。选择卸载^{(Select Uninstall)}。等待^(Wait)该过程完成。
• 单击此处^(here)(here)下载 Microsoft 白板。
• ^(Run)按照屏幕上的说明在您的 PC 上运行并安装它。

That’s it. I hope this helps to resolve the issue!

Microsoft Whiteboard not working in Windows 11/10

A number of users have reported that their Microsoft Whiteboard application doesn’t work anymore when they try to access the Whiteboard aрp of their company in Office 365. Some users also have reported that the app was working fine and suddenly stopped. Others say that they have troublе signing in. In this post, we provide some of the troubleshooting methods available to address this issue.

Microsoft Whiteboard not working in Windows 11/10

Some users, when they try to sign in to the application might get an error stating they are not connected to the internet, even though they are. Some tried uninstalling and reinstalling the app but no success.

Error – It looks like you’r not connected to the internet. Please try to sign in again once you’re back online.

So how do you resolve this issue? See steps below on how to fix Whiteboard app not working issue:

1. Make sure the Service is turned on
2. Allow access to the Whiteboard app through your firewall
3. Remove your corporate account and add it again
4. Uninstall and reinstall the app.

1. Make sure the Service is turned on

• Visit the Office 365 Admin Center.
• Inside the home page, select Settings > Services & add-ins.
• On the Services & add-ins page, scroll down and select Whiteboard.
• Inside the Whiteboard menu, toggle the button next to Turn Whiteboard on or off for your entire organization.
• Click Save.

Note: If you are not your company’s IT Office 365 administrator, you can contact that person to perform the steps mentioned above.

2. Allow access to the Whiteboard app through your firewall

• Press Windows key + R. In the Run dialog box, type control, hit Enter to launch Control Panel.
• Change View by on the top right of the window to Large icons.
• Select Windows Defender Firewall.
• Select the option Allow an app or feature through Windows Defender Firewall. (see screenshot below)
• From the window that pops up, click on Change settings. (see screenshot below)
• Search for Microsoft Whiteboard in the list and make sure to place a check-mark against it under Allowed apps and features section and Private and Public is checked.
• Save settings and exit the applet.

Note: If you use Windows Defender Firewall, you can follow the steps above exactly. If you’re using the firewall service from third-party antivirus software, you will need to change the settings there.

Check to see if the issue persists. If it does, try the next method.

3. Remove your corporate account and add it again

You may try to remove your corporate account and add it again.

4. Uninstall and re-install the app

• Press Win+X. Select Apps & features.
• Find the app in the list. Select Uninstall. Wait for the process to complete.
• Click here to download Microsoft Whiteboard.
• Run and install it on your PC by following the on-screen instructions.

That’s it. I hope this helps to resolve the issue!

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