为了解决使用Office^(Office)套件时遇到的问题， Microsoft提供了一个有用的工具，称为SaRA（支持^(Support)和恢复助手^{(Recovery Assistant)}）。该工具旨在运行多次扫描，以诊断和修复Office应用程序中出现的问题。因此，如果您发现Microsoft Outlook等^{(Microsoft Outlook)}Office应用程序无法正常运行，您可以使用Microsoft 支持和恢复助手^{( Microsoft Support and Recovery Assistant)}中的高级诊断^{(Advanced Diagnostics )}来修复它。

在Microsoft 支持^{(Microsoft Support)}和恢复助手^{(Recovery Assistant)}中使用高级^(Advanced) 诊断^{(Diagnostics)}

如果您的Microsoft Outlook帐户未按预期工作并导致问题，您可以使用Microsoft 支持和恢复助手中的“^{(Microsoft Support and Recovery Assistant)}高级^(Advanced) 诊断^{(Diagnostics)}”部分扫描Outlook中的已知问题并构建Outlook配置的详细报告。采取以下步骤，

1. 选择^(Select)您遇到问题的应用程序
2. 查看您的 Outlook 扫描
3. 分享结果

您需要 Internet 连接才能下载、安装和使用Microsoft 支持^{(Microsoft Support)}和恢复助手^{(Recovery Assistant)}

1]选择您遇到问题的应用程序^{(1] Select which apps you are having problems with)}

如果您已将SaRA下载到本地计算机，请使用您的Microsoft帐户登录并在Microsoft Support and Recovery Assistant中选择“^{(Recovery Assistant)}高级诊断^{(Advanced diagnostics)}” 。单击^(Click)“下一步^(Next)”。

选择Outlook，然后单击下一步^(Next)。

当出现“选择您遇到问题的应用程序^{(Select which apps you are having problems with)}”屏幕时，选择Outlook并点击“下一步^(Next)”按钮。

现在，当提示您确认您正在使用受影响的机器时，选择“是^(Yes)”并再次点击“下一步^(Next)”按钮。

当新窗口打开时，输入您的帐户详细信息，然后按“下一步^(Next)”。

一旦您的帐户通过Office 365验证和验证，扫描过程就会启动。

当扫描正在进行时，您将在标题“检查^(Checking)”下看到一个带有旋转点的窗口。该过程可能需要几分钟才能运行。

扫描完成后，您将看到带有以下消息的通知 –我们已完成收集您的 Outlook 配置详细信息^{(We’re done collecting your Outlook configuration details)}。

阅读^(Read)：如何使用命令行版本的 Microsoft 支持和恢复助手^{(command-line version of Microsoft Support and Recovery Assistant)}。

2] 查看您的 Outlook 扫描^{(2] Review your Outlook Scan)}

扫描报告将显示 3 个选项卡，即 -

• 发现问题
• 详细视图
• 配置摘要

上述每个选项卡都允许您查看Microsoft Outlook配置的摘要。

选择一个选项卡并选择一个问题以展开它以获得更详细的描述。每个描述后面都会有一个文章链接，涵盖了解决问题的所有必要步骤。

发现问题^{(Issues Found)}

第一个选项卡“发现的问题”^{(Issues Found’)}选项卡将为您提供扫描期间检测到的配置问题列表。

详细视图^{(Detailed view)}

“详细视图”^{(Detailed View’)}选项卡中包含的信息更适合高级用户（如帮助台^(Helpdesk)人员和 IT 管理员）使用。它将信息存储在树状视图中。您可以单击任何节点来展开或折叠它。此外^(Besides)，从客户端诊断Outlook问题，此选项卡还收集Microsoft Office应用程序（如Excel、PowerPoint和Word ）的重要配置信息。要查看相关信息，请展开树视图中的 Miscellaneous 部分。

此方案还收集Microsoft Excel、Microsoft PowerPoint和Microsoft Word的重要配置信息。要查看此信息，请展开树视图中的 Miscellaneous 部分。

配置摘要^{(Configuration Summary)}

“配置摘要^{(Configuration Summary)}”选项卡中包含的扫描详细信息代表了频繁收集和分析的配置设置的快照。

如果文本的小尺寸让您感到困扰或眼睛疲劳，您可以在浏览器中查看扫描结果。

为此，请单击“在我的浏览器中查看结果^{(View results in my browser)}”。确认后的操作将在您的默认浏览器中显示完整的扫描报告，包括所有三个选项卡。浏览器中显示的“详细视图”结果与^{(Detailed View’ )}SaRA窗口的不同之处在于后者不显示前者中的“搜索^(Search)”选项。

3]分享您的扫描结果^{(3] Sharing your scan results)}

SaRA 还^(SaRA)允许用户与Microsoft共享您的扫描结果。

拥有 Office 365 帐户的用户^{(Users who have an Office 365 account)}

如果您使用Office 365中的帐户登录SaRA，该应用程序将允许您将文件发送到Microsoft。当您与Microsoft支持^(Support)工程师合作以获得一些帮助时，这可能会有所帮助。此外，如果您选择发送文件，它们将被安全上传。

没有 Office 365 帐户的用户^{(Users who do not have an Office 365 account)}

对于选择通过Office 365不支持的帐户登录^{(Office 365)}SaRA的用户，将无法选择向Microsoft发送文件。

因此，例如，如果您仍想共享文件，则必须与Helpdesk共享您的日志文件。为此，请单击“查看所有日志”^{(See all logs’)}以打开包含由SaRA创建的所有日志的文件夹。

现在，您可以从该文件夹中复制文件以与帮助您解决Outlook^(Outlook)问题的人共享。

最后，SaRA不仅仅用于修复Office 365或本地的Outlook问题。它还具有对Dynamics、OneDrive和Skype for Business问题进行故障排除的选项。

Advanced Diagnostics, Microsoft Support & Recovery Assistant - Outlook

To resolve issues experienced while working with Office suite, Microsoft offers a useful tool called SaRA (Suppоrt and Recovery Assistаnt). The toоl is designed to rυn multiple scans to diagnose and fix problems occurring in Office apps. So, if you fіnd an Оffice app like Microsoft Outlook is not working properly, you can use Advanced Diagnostics in Microsoft Support and Recovery Assistant to fix it.

Using Advanced Diagnostics in Microsoft Support & Recovery Assistant

If your Microsoft Outlook account is not working as desired and causing problems, you can use the Advanced Diagnostics section in Microsoft Support and Recovery Assistant to scan Outlook for known issues and build a detailed report of your Outlook configuration. Take the following steps,

1. Select which apps you are having problems with
2. Review your Outlook Scan
3. Sharing Results

You’ll need an internet connection to download, install, and use the Microsoft Support and Recovery Assistant

1] Select which apps you are having problems with

If you have downloaded SaRA to your local computer, sign in with your Microsoft account and select ‘Advanced diagnostics’ in Microsoft Support and Recovery Assistant. Click ‘Next’.

Select Outlook, and then click Next.

When presented with ‘Select which apps you are having problems with’ screen, choose Outlook and hit the ‘Next’ button.

Now, when prompted to confirm that you are using the affected machine, select ‘Yes’ and again hit the ‘Next’ button.

When the new window opens, enter your account details and press ‘Next’.

Once your account is verified and validated by Office 365, the scanning process will kick-in.

When the scanning is in progress, you will see a window with spinning dots under heading ‘Checking’. The process may take several minutes to run.

Once the scan is complete, you’ll see a notification bearing the following message – We’re done collecting your Outlook configuration details.

Read: How to use command-line version of Microsoft Support and Recovery Assistant.

2] Review your Outlook Scan

The scanning report will show 3 tabs namely-

• Issues found
• Detailed View
• Configuration Summary

Each of the above tabs will allow you to see a summary of your Microsoft Outlook configuration.

Choose a tab and select an issue to expand it for a more detailed description. Every description will be followed by a link to an article, covering all necessary steps to resolve the issue.

Issues Found

The first tab, ‘Issues Found’ tab will provide you a list of configuration issues that are detected during the scan.

Detailed view

The information contained in the ‘Detailed View’ tab is more for the use of advanced users like, Helpdesk personnel, and IT administrators. It stores information is in a tree like view. You can click any node to expand or collapse it. Besides, diagnosing an Outlook issue from the client side, this tab also collects important configuration information for Microsoft Office apps like Excel, PowerPoint, and Word. To see the related information, expand the Miscellaneous section in the tree view.

This scenario also collects important configuration information for Microsoft Excel, Microsoft PowerPoint, and Microsoft Word. To see this information, expand the Miscellaneous section in the tree view.

Configuration Summary

The details of the scanning contained in the Configuration Summary tab represents a snapshot of the configuration settings collected on a frequent basis and analyzed.

If the small size of the text bothers you or strains your eye, you can view the scan results in a browser.

For this, click ‘View results in my browser’. The action when confirmed will display the complete scan report, including all three tabs, in your default browser. The results of ‘Detailed View’ displayed in your browser differs from SaRA window in a way that the latter does not show a ‘Search’ option found in the former.

3] Sharing your scan results

SaRA allows users to share your scanning results with Microsoft as well.

Users who have an Office 365 account

If you sign in to SaRA by using an account in Office 365, the application will allow you to send your files to Microsoft. This can be helpful in times when you are working with a Microsoft Support engineer to get some assistance. Moreover, if you choose to send the files they will be securely uploaded.

Users who do not have an Office 365 account

For users who choose to sign in to SaRA via an account not supported by Office 365, there will be no option available to send files to Microsoft.

So, for instance, if you would still like to share your files, you will have to share your log files with your Helpdesk. For this, click ‘See all logs’ to open the folder that contains all the logs that are created by SaRA.

Now, you can copy the file from this folder to share with the person who is helping you to fix your Outlook issue.

Lastly, SaRA is not just made to fix Outlook issues for Office 365 or on-premises. It has also options for troubleshooting Dynamics, OneDrive and Skype for Business issues.

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