在今天的帖子中,我们将探讨Surface 或 Windows 10 设备上缺少Wi-Fi设置问题的可能解决方案。在尝试本文中将概述的任何解决方案之前,请确保您遇到的症状与描述的相同。
Windows 10上缺少 Wi-Fi 设置
在开始之前,请检查 Windows 10 设备上的网络(Network)和Internet设置。
选择开始 > 设置 > 网络和Internet。
如果网络和 Internet(Network & Internet)中未列出 Wi-Fi,您将无法连接到无线网络。如果缺少 Wi-Fi, 您的任务栏中也会缺少Internet 访问图标。(Internet access )
(Below)如果您因为在 Surface 或 Windows 10 设备上看不到Wi-Fi(Wi-Fi)设置而无法连接到无线网络,以下是一些不按特定顺序尝试的解决方案。
- 重新启动Windows 10设备并检查Wi-Fi设置
- 安装 Windows 更新
- 运行Windows 网络疑难解答(Windows Network Troubleshooter)
- 验证设备管理器中的(Device Manager)Wi-Fi是否可用。
现在让我们深入研究这些推荐解决方案的细节。
1]重新启动(Restart)Surface 或 Windows 10 并检查Wi-Fi设置
如果您的 Wi-Fi 设置丢失,请重新启动(而不是关闭)您的 Surface 或 Windows 10 设备,然后再次检查 Wi-Fi 设置。
就是这样:
- 确保(Make)您的路由器直接或通过调制解调器连接到正常工作的电话插孔或电缆连接。
- 选择 开始 (Start ) > Power > Restart,或者如果您有待处理的更新,请选择 更新并重新启动(Update and restart)。
- Surface 或 Windows 10 设备重新启动后,登录。
- 选择 开始 (Start ) > 设置(Settings)>网络和 Internet (Network & Internet )。
- 选择 飞行模式,(Airplane mode,) 并确保飞行(Airplane)模式设置为 关闭。(Off.)
如果 Wi-Fi 设置可见,请选择Wi-Fi 并确保Wi-Fi设置为 开(On) ,并且您的网络名称出现在可用无线网络列表中。选择您的网络,然后选择 连接(Connect)。
如果 Wi-Fi 设置仍然缺失,请继续执行下一个解决方案。
2]安装Windows更新
安装最新更新有助于解决许多常见的 Wi-Fi 连接问题,但您需要在线下载更新。
如果您无法连接到家庭网络或咖啡店或图书馆的公共无线网络,您可以通过以下其他方式上网并获取更新:
- 您可以使用有线连接上网(例如,使用以太网(Ethernet)转USB适配器,或使用Surface扩展坞和以太网(Ethernet))。
- 您可以手动下载单个更新文件(download a single update file manually)来安装它们。您可以使用另一台可以访问 Internet 的 PC 将文件下载到USB驱动器并将其传输到Surface。
- 如果您有内置移动宽带连接(built-in mobile broadband connectivity)的 Surface 3 ,则可以使用它连接到 Internet 并获取更新。
在线后,您可以手动检查并安装最新更新。
就是这样:
- 选择开始 (Start ) > 设置(Settings) > 更新和安全 (Update & Security ) > Windows 更新(Windows Update)。
- 选择 检查更新(Check for updates)。如果有可用更新,它们将自动下载并安装。
- 安装更新后,如果您的设备没有自动重启,您可以手动进行:选择 开始 (Start ) > 电源 (Power )> 重启( Restart),或者如果您有待处理的更新,请选择 更新并重启(Update and restart)。
- 设备重启后,登录。
- 重复这些步骤,直到您 在选择 检查更新(Check for updates)(Check for updates)后看到您的设备是(Your device is up to date)最新的。
3]运行(Run)Windows网络(Windows Network Troubleshooter)疑难解答
以下是如何运行有助于诊断和修复Wi-Fi问题(Wi-Fi)的 Windows 网络疑难解答程序。
选择“ 开始(Start )”按钮,然后选择 “设置”(Settings) > “网络和 Internet(Network & Internet) ” > “状态”( Status) > “网络疑难解答(Network troubleshooter)”,然后从选项中进行选择。
4]验证(Verify)设备管理器(Device Manager)中的Wi-Fi是否可用
在某些情况下,如果Surface 上缺少 Wi-Fi 设置,则可能(Wi-Fi)会(Wi-Fi)在设备管理器中禁用 Wi-Fi。(Device Manager)
以下是在Windows 10 设备的设备管理器(Device Manager)中验证Wi-Fi是否可用的方法。
- 在任务栏的搜索框中,输入Device Manager,然后从结果中选择它。
- 选择网络适配器(Network adapters)旁边的箭头 以展开适配器列表,并检查下表中是否列出了以下适配器之一:
Network Controller/Adapter | Surface device used in |
---|
Intel® Wi-Fi 6 AX201 | Surface Laptop 3 (15 in. with Intel), Surface Laptop 3 (13.5 in.), and Surface Pro 7 |
Qualcomm Atheros QCA61x4A Wireless Network Adapter | Surface Go, Surface Laptop 3 (15 in. with AMD), and Surface Pro X |
Marvell AVASTAR Network Controller | All other Surface devices |
根据您的Surface型号,网络控制器的名称可能会略有不同。
- 双击(Double-click)相应的网络控制器(Network Controller)或适配器(Adapter),选择驱动程序(Driver) 选项卡,然后选择 禁用设备(Disable Device)。
- 在警告框中,选择Yes。
- 然后通过选择 Enable Device重新启动网络控制器。
- 选择“开始 (Start )” > “电源” (Power ) > “ 重新启动( Restart)”重新启动 Surface ,或者如果有待处理的更新,请选择 “更新并重新启动”(Update and restart)。
需要更多建议?请参阅我们标题为“修复网络和 Internet 连接问题(Fix Network & Internet connection problems)(Fix Network & Internet connection problems)”的帖子。您也可以联系 Microsoft 支持(contact Microsoft Support)。
Wi-Fi Settings are missing on Windows 10 or Surface device
In today’s post, we will explore the possible solutions to the issue of Wi-Fi settings are missing on your Surface or Windows 10 device. Before trying any of the solutions that will bе outlined in this post, make sure that thе symptoms you have are thе same as those described.
Wi-Fi Settings are missing on Windows 10
Before you begin, check the Network & Internet settings on your Windows 10 device.
Select Start > Settings > Network & Internet.
You won’t be able to connect to a wireless network if Wi-Fi is not listed in Network & Internet. If Wi-Fi is missing, the Internet access icon will also be missing from your taskbar.
Below are some solutions to try in no particular order if you can’t connect to a wireless network because Wi-Fi settings aren’t visible on your Surface or Windows 10 device.
- Restart your Windows 10 device and check Wi-Fi settings
- Install Windows Updates
- Run the Windows Network Troubleshooter
- Verify that Wi-Fi is available in Device Manager.
Now let’s delve into the details of these recommended solutions.
1] Restart your Surface or Windows 10 and check Wi-Fi settings
If your Wi-Fi settings are missing, restart (not shut down) your Surface or Windows 10 device, and check the Wi-Fi settings again.
Here’s how:
- Make sure your router is connected to a working phone jack or cable connection, either directly or through a modem.
- Select Start > Power > Restart, or if you have updates pending, select Update and restart.
- After your Surface or Windows 10 device restarts, sign in.
- Select Start > Settings > Network & Internet .
- Select Airplane mode, and make sure Airplane mode is set to Off.
If Wi-Fi settings are visible, select Wi-Fi and make sure that Wi-Fi is set to On and that your network name appears in the list of available wireless networks. Select your network, and then select Connect.
If Wi-Fi settings are still missing, proceed with the next solution.
2] Install Windows Updates
Installing the latest updates can help fix many common Wi-Fi connection issues, but you’ll need to be online to download updates.
If you can’t connect to your home network or to a public wireless network at a coffee shop or library, here are other ways that you may be able to go online and get the updates:
- You can use a wired connection to go online (for example, with Ethernet to USB adapter, or with the Surface dock and Ethernet).
- You can download a single update file manually to install them. You can use another PC with internet access to download the file to a USB drive and transfer it to your Surface.
- If you have a Surface 3 with built-in mobile broadband connectivity, you can use it to connect to the internet and get updates.
Once you’re online, you can then check for and install the latest updates manually.
Here’s how:
- Select Start > Settings > Update & Security > Windows Update.
- Select Check for updates. If updates are available, they will download and install automatically.
- After the updates are installed, if your device doesn’t restart automatically, you can do it manually: Select Start > Power > Restart, or if you have updates pending, select Update and restart.
- After your device restarts, sign in.
- Repeat these steps until you see Your device is up to date after you select Check for updates.
3] Run the Windows Network Troubleshooter
Here’s how to run the Windows Network Troubleshooter that can help diagnose and fix Wi-Fi problems.
Select the Start button, and then select Settings > Network & Internet > Status > Network troubleshooter, and choose from the options.
4] Verify that Wi-Fi is available in Device Manager
In some cases, Wi-Fi may be disabled in Device Manager if Wi-Fi settings are missing on your Surface.
Here’s how to verify that Wi-Fi is available in Device Manager on your Windows 10 device.
- In the search box in the taskbar, enter Device Manager, and select it from the results.
- Select the arrow next to Network adapters to expand the adapters list, and check to see if one of the following adapters is listed in the table below:
Network Controller/Adapter | Surface device used in |
---|
Intel® Wi-Fi 6 AX201 | Surface Laptop 3 (15 in. with Intel), Surface Laptop 3 (13.5 in.), and Surface Pro 7 |
Qualcomm Atheros QCA61x4A Wireless Network Adapter | Surface Go, Surface Laptop 3 (15 in. with AMD), and Surface Pro X |
Marvell AVASTAR Network Controller | All other Surface devices |
The name of the network controller may be slightly different depending on your Surface model.
- Double-click the respective Network Controller or Adapter, select the Driver tab, and then select Disable Device.
- In the warning box, select Yes.
- Then restart the network controller by selecting Enable Device.
- Restart your Surface by selecting Start > Power > Restart, or if you have updates pending, select Update and restart.
Need more suggestions? Refer to our post titled Fix Network & Internet connection problems. You could also contact Microsoft Support.