对许多人来说,Spotify是他们学习、工作或锻炼程序中不可或缺的一部分。音乐流媒体服务是全球使用最多的服务之一。然而有时,Spotify应用程序不会响应。您可以多次点击它,但没有任何反应。
应用程序可能无法打开的原因有很多。一些最常见的包括:
- 应用程序错误
- 缺少更新
- 网络连接故障
- 蓝牙连接问题(Bluetooth connection issues)
- Spotify 结束时中断
通过一些故障排除,您可以快速找到问题并快速修复它,以便您可以恢复音乐。
在本指南中,我们将向您展示当Spotify应用程序没有响应时该怎么做。
当 Spotify 应用程序没有响应时该怎么办(What to Do When Spotify App Is Not Responding)
在深入研究高级解决方案之前,您可以采取以下一些基本步骤,这些步骤可能会解决Spotify应用程序的一系列问题。
- 检查您是否已连接到互联网(connected to the internet),然后再次启动 Spotify。
- 检查(Check)Spotify是否已关闭。如果是这样,您可能会看到离线错误。您可以在 Twitter 上查看Spotify 的实时状态更新,或访问(Spotify’s live status updates)DownDetector等网站以获取更新。
- 检查您的移动设备或计算机是否有任何待处理的更新。如果它们可用,请下载并安装更新,然后尝试再次打开Spotify应用。
如果Spotify仍然无法打开,请检查其他应用程序和/或网站是否正常工作。如果问题主要出在Spotify应用程序上,请尝试以下进一步的故障排除步骤。
1.重新启动您的设备(Restart Your Device)
重新启动可以解决任何可能导致Spotify应用程序在您尝试打开它时没有响应的软件故障。
- Windows PC:选择开始(Start)>电源(Power)>重新启动(Restart)。
- Mac:选择Apple 菜单(Apple Menu)>重新启动(Restart)。
- Android:按住电源(Power)按钮,然后点击重新启动(Restart)选项两次。
- iOS:根据您拥有的 iPhone,您可以使用音量和侧边按钮、顶部按钮或侧边按钮来重启设备。
2.重启 Spotify(Restart Spotify)
重新启动手机或计算机后,再次打开Spotify并查看它是否响应。
如果您使用的是智能手机,请点击Spotify应用程序以重新打开它。如果您使用的是 Windows PC 或Mac,请双击该应用程序并查看它是否响应。
您还可以使用任务管理器(use Task Manager)( Windows ) 或活动监视器(Activity Monitor)( Mac ) 完全关闭Spotify进程,然后尝试再次打开它。
- 在您的Windows PC 上,右键单击任务栏,选择任务管理器(Task Manager),右键单击Spotify,然后选择结束任务(End Task)。
- 在 Mac 上,选择前往(Go)>实用程序(Utilities)>活动监视器(Activity Monitor)> Spotify,然后选择X标记以关闭应用程序。
3.更新 Spotify 应用程序(Update Spotify App)
有时您可能会发现Spotify应用程序由于未决更新而没有响应。如果您使用的是旧版本的应用程序,则可能会由于较新的更新可以修复的错误而出现问题。
如果您的移动设备或计算机没有自动更新应用程序,请检查Spotify是否需要更新。
iOS
如果您使用的是 iPhone 或 iPad,则可以通过几个快速步骤手动更新Spotify 。
打开App Store > Apple ID 图片(Apple ID image)> Spotify >更新(Update)。更新完成后,检查应用程序是否响应。
注意(Note):如果您没有在列表中看到Spotify应用程序,则表示您使用的是最新版本。
您可以打开自动更新以确保Spotify和其他应用程序始终是最新的。
- 点击设置(Settings)> iTunes 和 App Store(iTunes & App Store)。
- 接下来,将App Updates开关切换到On/green。
安卓(Android)
您可以更新您的Android手机或平板电脑上的(Android)Spotify应用程序,并检查它是否再次工作。
- 点击Google Play Store,然后搜索Spotify。
- 接下来,点击更新(Update)。
注意(Note):如果您没有看到更新(Update)选项,则表示您使用的是最新版本的应用程序。
Android设备还带有自动更新(Auto-update)选项,可确保您始终使用最新版本的应用程序。
- 打开Google Play 商店(Google Play Store)并搜索Spotify。
- 点击右上角的菜单(menu)(三个点)。
- 接下来,点击启用(Enable) 自动更新(Auto-update)。
Windows/Mac
如果您在计算机上使用Spotify,您可以将应用程序更新到最新版本并访问新功能或消除任何类型的错误。
- 当Spotify(Spotify)应用程序有可用更新时,您会在右上角的菜单按钮旁边看到一个蓝点。(blue dot)
- 选择可用更新。立即重启(Update Available. Restart Now)。
4.重置网络设置(Reset Network Settings)
当您重置设备的网络设置时,蜂窝和WiFi网络配置将恢复为默认设置。重置还会清除您可能正在使用的任何虚拟专用网络 ( VPN ) 的配置。(VPN)
如果您使用的是Android或 iOS 设备,它会在重置后重新连接到您的运营商。您还需要手动重新配置VPN和WiFi设置,因此请确保保存网络信息以便轻松重置。
5.卸载并重新安装 Spotify(Uninstall and Reinstall Spotify)
如果Spotify应用程序仍然没有响应,请卸载并重新安装应用程序以立即解决问题。这样,您还可以获得该应用程序的最新版本。
视窗(Windows)
在您的Windows PC 上,您可以通过几个快速步骤卸载并重新安装Spotify。
- 选择Windows 键(Windows key),右键单击Spotify并选择卸载(Uninstall)。
- 如果提示确认您的操作,请选择确定(OK),然后选择Windows 键(Windows key)+ E打开文件资源管理器(File Explorer)。
- 导航到C:\Users\YourUsername\AppData\Roaming\。
- 如果您无法查看您的用户名下的AppData,请右键单击Quick Access > Options。
- 删除Spotify 文件夹(Spotify folder)。
- 选择查看(View)选项卡下的显示隐藏文件、文件夹和驱动器(Show hidden files, folders, and drives),然后选择应用(Apply)>确定(OK)。这样做可以让您看到隐藏的AppData文件夹。
重新启动您的 PC,转到Microsoft Store并重新安装Spotify应用程序。
苹果电脑(Mac)
要在Mac(Mac)上卸载Spotify应用,您需要先将其移至回收站,然后再从App Store重新安装该应用。
- 选择前往(Go)>应用程序(Applications)> Spotify。
- 右键单击应用程序并选择Move to bin。
- 前往App Store并再次下载Spotify应用程序。
6.禁用硬件加速(Disable Hardware Acceleration)
硬件(Hardware)加速是您计算机上的一项设置,可帮助较弱的硬件跟上流媒体的速度。一些用户声称禁用该功能有助于他们让Spotify应用程序再次响应。
视窗(Windows)
您可以从Spotify应用程序中找到(Spotify)硬件加速(Hardware Acceleration)设置。
- 打开Spotify,选择您的用户名(username),然后选择设置(Settings)。
- 选择显示高级设置(Show Advanced Settings)。
- 在兼容性(Compatibility)下,将启用硬件加速(Enable hardware acceleration)开关切换到左侧以禁用该设置。
苹果电脑(Mac)
您可以从Spotify菜单 快速禁用Mac上的(Mac)硬件加速(Hardware Acceleration)设置。
选择顶部的Spotify菜单,然后选择(Spotify)禁用硬件加速(Disable Hardware Acceleration)。
再次享受您最喜爱的音乐(Enjoy Your Favorite Music Again)
我们希望本指南中的步骤可以帮助您解决当Spotify应用程序在您的设备上没有响应时的问题。如果您仍然无法访问该应用程序,您可以联系Spotify 支持(Spotify support)或尝试一些我们最喜欢的Spotify 替代方案(Spotify alternatives)。
发表评论,让我们知道哪种解决方案适合您。
6 Fixes When Spotify App Is Not Responding or Won’t Open
For many people, Spotify is an іntegral part of their study, work, or exercise routines. The musiс streaming service is one of the most used worldwіde. Yet sometimes, the Spotify app won’t respond. You can tap on it several times, but nothing happens.
There are many reasons why the app might not open. Some of the most common include:
With a little troubleshooting, you can quickly find the problem and fix it fast so you can get back to your music.
In this guide, we’ll show you what to do when the Spotify application is not responding.
What to Do When Spotify App Is Not Responding
Before you dig deeper into the advanced solutions, here are some essential steps you can take that may resolve a range of issues with the Spotify app.
- Check whether you’re connected to the internet and then start Spotify again.
- Check whether Spotify is down. If so, you may see an offline error. You can check Spotify’s live status updates on Twitter or visit sites like DownDetector for updates.
- Check your mobile device or computer for any pending updates. If they’re available, download and install the updates and then try to open the Spotify app again.
If Spotify still won’t open, check whether other apps and/or websites are working. If the problem is mainly with the Spotify app, try the further troubleshooting steps below.
1. Restart Your Device
A restart resolves any software glitches that may cause the Spotify app not to respond when you try to open it.
- Windows PC: Select Start > Power > Restart.
- Mac: Select Apple Menu > Restart.
- Android: Press and hold the Power button and then tap the Restart option twice.
- iOS: Depending on the iPhone you have, you can use the volume and side button, top button, or the side button only to restart the device.
2. Restart Spotify
Once you restart your phone or computer, open Spotify again and see if it responds.
If you’re using a smartphone, tap on the Spotify app to re-open it. If you’re using a Windows PC or Mac, double-click the app and see if it responds.
You can also use Task Manager (Windows) or Activity Monitor (Mac) to close the Spotify process completely and then try to open it again.
- On your Windows PC, right-click the taskbar, select Task Manager, right-click Spotify, and select End Task.
- On a Mac, select Go > Utilities > Activity Monitor > Spotify and then select the X mark to close the app.
3. Update Spotify App
Sometimes you may find the Spotify application not responding because of a pending update. If you’re using an older version of the app, issues may occur due to bugs that newer updates can fix.
If your mobile device or computer doesn’t update apps automatically, check whether Spotify needs an update.
iOS
If you’re using an iPhone or iPad, you can update Spotify manually in a few quick steps.
Open the App Store > Apple ID image > Spotify > Update. Once the update completes, check whether the app responds.
Note: If you don’t see the Spotify app on the list, it means you’re using the latest version.
You can switch on automatic updates to ensure that Spotify and other apps are always up to date.
- Tap Settings > iTunes & App Store.
- Next, toggle the App Updates switch to On/green.
Android
You can update the Spotify app on your Android phone or tablet and check whether it works again.
- Tap Google Play Store and then search for Spotify.
- Next, tap Update.
Note: If you don’t see the Update option, it means you’re using the latest version of the app.
Android devices also come with the Auto-update option that ensures you’re always using the latest version of the app.
- Open Google Play Store and search for Spotify.
- Tap the menu (three dots) at the top right corner.
- Next, tap Enable Auto-update.
Windows/Mac
If you’re using Spotify on your computer, you can update the app to the latest version and access new features or squash any kind of bugs.
- When an update is available for the Spotify app, you’ll see a blue dot next to the menu button in the upper right corner.
- Select Update Available. Restart Now.
4. Reset Network Settings
When you reset your device’s network settings the cellular and WiFi network configurations return to default settings. A reset also clears configurations for any virtual private network (VPN) you may be using.
If you’re using an Android or iOS device, it will reconnect to your carrier after a reset. You’ll also need to manually reconfigure the VPN and WiFi settings so make sure you save your network information for an easy reset.
5. Uninstall and Reinstall Spotify
If the Spotify application is still not responding, uninstall and reinstall the app to solve the problem immediately. This way, you also get the latest version of the app.
Windows
On your Windows PC, you can uninstall and reinstall Spotify in a few quick steps.
- Select the Windows key, right-click Spotify and select Uninstall.
- Select OK if prompted to confirm your action, and then select Windows key + E to open the File Explorer.
- Navigate to C:\Users\YourUsername\AppData\Roaming\.
- If you can’t view the AppData under your username, right-click Quick Access > Options.
- Delete the Spotify folder.
- Select Show hidden files, folders, and drives under the View tab and then select Apply > OK. Doing this allows you to see the hidden AppData folder.
Restart your PC, go to Microsoft Store and reinstall the Spotify app.
Mac
To uninstall the Spotify app on your Mac, you’ll need to move it to the trash first before reinstalling the app from the App Store.
- Select Go > Applications > Spotify.
- Right-click on the app and select Move to bin.
- Go to the App Store and download the Spotify app again.
6. Disable Hardware Acceleration
Hardware acceleration is a setting on your computer that helps weaker hardware keep up with streaming. Some users have claimed that disabling the feature helped them get the Spotify application responding again.
Windows
You can find the Hardware Acceleration setting from the Spotify app.
- Open Spotify, select your username and then select Settings.
- Select Show Advanced Settings.
- Under Compatibility, toggle the Enable hardware acceleration switch to the left to disable the setting.
Mac
You can quickly disable the Hardware Acceleration setting on your Mac from the Spotify menu.
Select the Spotify menu at the top and then select Disable Hardware Acceleration.
Enjoy Your Favorite Music Again
We hope the steps in this guide helped you fix when the Spotify application is not responding on your device. If you still can’t access the app, you can contact Spotify support or try some of our favorite Spotify alternatives.
Leave a comment and let us know which solution worked for you.