在尝试安装或更新Microsoft Office程序包时，您可能会遇到编码为 30038-28(30038-28)的错误。此问题已在Windows和Mac OS设备中发现，通常是由于互联网连接不稳定或其他相关因素造成的。今天，我们将向您介绍您可以实施的所有解决方案，以在您的 PC 上修复此错误。
修复 Office 错误代码 30038-28
错误消息清楚地表明Office在下载更新时遇到了问题。如果您遇到此问题，请尝试以下建议。
- 更改您的互联网连接
- 重启你的电脑
- 暂时禁用防病毒和VPN软件(VPN)
- (Delete Temporary Files)使用磁盘清理工具(Disk Cleanup Tool)删除临时文件
- 快速修复 Microsoft Office
- 重新安装 Microsoft Office
1]更改您的互联网连接
您对任何问题的第一个行动方案应该是最简单的。因此，您应该首先尝试重新启动，如果这不起作用，请更改您的互联网连接，因为此错误最常见于互联网连接不良的情况。
2]重启你的电脑
如果重新启动和更改 Internet 连接对您不起作用，建议您先尝试重新启动系统，然后再采取任何可能更改系统配置的步骤。
3] 禁用(Disable)防病毒和VPN软件
暂时禁用防病毒和VPN软件，看看是否适合您。
相关：(Related:) 卡在更新办公室，请稍等。
4]删除临时文件
每次您在计算机上进行下载时，都会附带某些临时文件。摆脱它们可以为您解决问题。
打开运行(Run)命令并在空白框中键入“%temp%”。您还可以在“ Windows (C:)”位置找到此文件夹。这将为您打开一个包含所有临时文件的Windows 资源管理器窗口。(Windows Explorer)选择(Select)所有这些并按删除以将它们从您的计算机中永久删除。
更好的是，使用磁盘清理工具(Disk Cleanup Tool)清除所有 PC 垃圾。
4]修复或重置Microsoft Office
要修复或重置 PC 上的 Microsoft Office 套件，请打开控制面板(Control Panel)并在程序(Programs)标题下单击卸载(Uninstall)或更改程序(Program)。这将打开上述窗口。
现在，您必须从窗口中显示的程序列表中找到Microsoft Office 。单击(Click)更改(Change)将打开Microsoft Office 修复(Microsoft Office Repair)实用程序。这就是对话框的外观。
选择快速修复(Quick Repair)并单击修复(Repair)。确认(Confirm)该过程并等待一段时间以完成。此修复实用程序(Repair Utility)的目的是帮助您找出您的MS Office软件包有什么问题。完成后，如果在修复过程中发现任何错误或错误，您将收到通知。如果有，您必须按照提供的说明进行修复。
5]重新安装微软Office
如果即使在修复MS Office后错误仍然存在，您的最后一招可能是从您的 PC 中删除MS Office套件并下载一个新套件。
通过同时按下“ Windows ”和“I”键打开您的Windows设置，并在此处搜索应用程序和功能。从显示的程序列表中，找到Microsoft Office，选择它，然后单击“卸载”。然后，访问官方网站并为您的计算机下载一个新的软件包。
6]使用Windows事件查看器
事件查看器(Event Viewer)是一个内置的Microsoft 实用程序(Microsoft Utility)，可以帮助您跟踪可能导致系统出现问题的任何键。以下是您可以使用它的方法：
(Press)同时按下Windows和“R”键以打开运行命令，并在此处的空白框中输入术语“eventvwr”，然后按Enter。从左侧选项窗格中双击 Windows 日志，然后选择“应用程序” (Double-click)。(Windows)
这将向您显示几个日志，然后您必须过滤掉这些日志，以便将注意力集中在与Microsoft Office相关的日志上。查看(Look)日志以查看是否有任何您怀疑导致此问题的原因。
相关(Related)：Office 错误代码 30029-4、30029-1011、30094-1011、30183-39、30088-4(Office error codes 30029-4, 30029-1011, 30094-1011, 30183-39, 30088-4)。
Fix Error Code 30038-28 when updating Office
You may encounter an Error coded 30038-28 while trying to install or update your Microsoft Office package. This issue has been found in both Windows and Mac OS devices and is generally borne out of unstable internet connections, or other related factors. Today, we will be walking you through all the solutions you can implement to repair this error on your PC.
Fix Office Error Code 30038-28
The error message clearly states that Office ran into a problem while downloading updates. If you face this issue, try the following suggestions.
- Change your internet connection
- Restart your PC
- Disable antivirus and VPN software temporarily
- Delete Temporary Files using Disk Cleanup Tool
- Quick Repair Microsoft Office
- Reinstall Microsoft Office
1] Change your internet connection
Your first course of action to any issue should be the simplest one. Thus, you should first try restarting, and if that doesn’t work, changing, your internet connection since this error is most commonly found in cases where there was poor internet connectivity.
2] Restart your PC
If restarting and changing your internet connection doesn’t work for you, it is recommended that you try and reboot your system first, before taking any steps that can alter your system’s configurations.
3] Disable antivirus and VPN software
Disable antivirus and VPN software temporarily and see if that works for you.
Related: Stuck at Updating Office, Please wait a moment.
4] Delete Temporary Files
Every time you undertake a download on your computer, certain temporary files are accompanied by it. Getting rid of them can do the trick for you.
Open the Run command and in the blank box type ‘%temp%’. You can also find this folder in the ‘Windows (C:)’ location. This will open a Windows Explorer window for you with all the temporary files. Select all of them and press delete to permanently delete them from your computer.
Even better, use Disk Cleanup Tool to clear all your PC jink.
4] Repair or Reset Microsoft Office
To repair or reset the Microsoft Office suite on your PC, open the Control Panel and under the Programs head, click on Uninstall or Change a Program. This will open the said window.
Now, you have to find Microsoft Office from the list of programs that show up in the window. Click on Change which will open the Microsoft Office Repair utility. This is what the dialog box will look like.
Select Quick Repair and click on Repair. Confirm the process and wait a while for it to finish. The purpose of this Repair Utility is to help you find out what’s wrong with your MS Office package. Upon completion, you will be notified if there were any errors or bugs found in the repair process. If there are any, you have to follow the instructions provided to fix it.
5] Reinstall Microsoft Office
In case the error persists even after repairing MS Office, your final shot at this could be to remove the MS Office suite from your PC and download a new one.
Open your Windows settings by pressing the ‘Windows’ and ‘I’ keys together and here, search for apps and features. From the list of programs that show up, locate Microsoft Office, select it, and click on ‘Uninstall’. Then, visit the official website and download a fresh package for your computer.
6] Use the Windows Event Viewer
The Event Viewer is a built-in Microsoft Utility that can help you keep track of any keys that may be causing a problem to your system. Here’s how you can use it:
Press the Windows and ‘R’ keys together to open the run command and in the blank box there, type the term ‘eventvwr’ before pressing Enter. Double-click on Windows logs from the left-side options pane and select ‘Application.’
This will show you several logs that you then have to filter out to center your attention around the ones that concern Microsoft Office. Look through the logs to see if there’s anything you suspect to have caused this issue.
Related: Office error codes 30029-4, 30029-1011, 30094-1011, 30183-39, 30088-4.
