当您尝试从Microsoft Store安装应用程序时，可能会发生这种情况。您无法推送、安装或有时找不到您在Store在线版本上看到的应用程序。在这篇文章中，我们将回答所有这些问题，并帮助您找出无法从Microsoft商店安装应用程序的原因。
无法找到、推送或安装Microsoft Store应用
您可能无法从Microsoft Store找到或安装应用程序的原因有很多。我在下面列出了一些主要原因，并添加了解释和故障排除。
- 设备限制
- 视窗操作系统版本
- 在您的家庭 Xbox 上安装游戏
- 设备兼容性问题
- 在 Microsoft Store 中取消隐藏应用
- 应用(App)在您所在的国家或地区不可用
- (Microsoft Family)隐藏应用程序的Microsoft 家庭设置
- 应用程序(App)或(Game)游戏不再可用
- 更新后等待重启。
- 重置 Microsoft Store 缓存
- 微软商店(Microsoft Store)根本没有启动。
在我们继续之前，我们建议您做一个小检查，它可能会为您省去很多麻烦。单击(Click)“商店(Store)”菜单，然后转到“My Library > All所有”并滚动查看结果以找到您移动的游戏或应用程序。如果你还没有看到，让我们继续吧。
1] Microsoft Store应用程序的设备限制(Device Limit)
Microsoft允许该应用程序在一个帐户下最多安装在 10 台计算机上。它包括 Xbox 和 Windows 10 计算机。如果是这种情况，您将收到一条明确的消息：
It looks like you’ve reached your device limit for installing apps and games from the Store on your Windows 10 device. If you want to install apps and games from the Store on another Windows 10 device, remove a device from the device list.
你在这里有两个选择。从您的帐户列表中删除该设备或从其中一台设备上卸载该应用程序。我更喜欢后者，因为您可能不需要在所有设备上使用它。
2] Windows 操作系统版本兼容性
如果您可以在商店中找到列出的应用程序，但无法安装，原因之一可能是操作系统版本。如果该应用程序仍然与您的操作系统版本不兼容，则不会安装。您应该对此有明确的警告，但这里是检查版本不兼容。
- 在Microsoft Store(Microsoft Store)中找到该应用并打开它
- 然后单击Overview旁边的 System Requirements部分。如果您在网络上打开它，您应该会看到“查看系统要求”链接，该链接应该位于“获取”按钮下方
- 记下最低(Minimum)和推荐的操作系统(Recommended OS)版本，然后将其与您的操作系统版本进行比较。
根据您的发现，您将有两种选择。安装旧版本的Windows或等待应用程序更新以支持您当前的版本。
除此之外，如果您运行的是Windows 8.1，该应用程序可能不再支持它。
3] 在您的家庭 Xbox 上安装游戏
可以通过 Web 界面在Xbox上安装游戏和应用程序。它也称为Push Install，微软(Microsoft)从头到尾都是这样做的。这里有两件事。首先(First)，它将始终将其推送到您的家庭 Xbox One(Home Xbox One)，其次，Xbox One设置应该允许它这样做。因此，如果您一直将Xbox游戏推送到您的Xbox但看不到它，这里是解决问题的方法。
换家 Xbox One
确保它是您正在检查的家用 Xbox One 。(home Xbox One)它通常是您首先登录的 Xbox One。如果不是，您可以选择更改它。
- 按(Press)Xbox按钮打开指南(Guide)。
- 导航(Navigate)到 System > Settings > General > Personalization，然后选择我的家Xbox。
- 在这里您可以选择
- 将此作为我的主 Xbox 以将控制台指定为你的主 Xbox。
- 或删除此作为我的家庭 Xbox 以删除指定。
启用自动更新
如果您确定这是您的家庭 Xbox One 或已更改，那么这里是启用自动更新的方法。
- 打开Xbox指南，然后导航到最右侧以找到设置
- 导航到系统 > 更新
- 启用“让(Keep)我的游戏和应用程序保持最新”选项。
4]设备兼容性问题
很少(Rare)见，但请务必检查应用程序或游戏与计算机之间是否存在任何硬件兼容性问题。我有一台普通的电脑，游戏速度很慢，有些游戏无法运行。系统要求也可能让您一瞥。
如果无论如何您都看不到它，那么请知道Microsoft Store会自动隐藏或阻止与您的设备不兼容的应用程序上的“购买”按钮。(Buy)你可能会在另一台电脑上看到Microsoft Store中的应用程序，但在你的电脑上没有。
5]在Microsoft Store中取消隐藏应用程序(Apps)
Microsoft Store 允许(Microsoft Store Allows)您隐藏未安装在Windows 10计算机上的应用程序。如果您这样做了，但不记得了，您将无法在Microsoft Store中找到该应用程序。
- 点击商店菜单，
- 转到我的图书馆 > 全部拥有
- 点击显示隐藏产品
- 滚动(Scroll)结果以找到您移动的游戏或应用程序。
- 现在通过列表找到应用程序并安装它
6]应用程序(App)在您所在的国家或地区不可用
一些开发商或公司仅在少数地区推出应用程序。可能您的朋友在其他国家/地区推荐的应用程序仅适用于他的地区，而不适用于您的地区。同样，如果您在一个国家或地区购买了一个应用程序，然后您搬到另一个国家或地区，您拥有的应用程序可能会消失。
7]隐藏应用程序的Microsoft Family设置(Microsoft Family)
如果您的帐户是由您的父母使用家庭设置(Family Settings)管理的，那么您可能无法安装该应用程序。也可能是因为年龄限制。某些应用程序和游戏是针对特定年龄段的，如果您不属于该年龄段，则无法安装它们。
8]更新后等待重启
如果您收到任何特定错误或应用程序一直无法安装，请检查最近更新后是否有任何挂起的重新启动。您可能需要重新启动 PC，然后才能从Microsoft Store安装应用程序。
9]重置Microsoft Store缓存
如果没有任何效果，最好重置 Microsoft Store 缓存(reset the Microsoft Store cache)。有时，就像浏览器缓存一样，它会不断加载旧内容。
- 打开运行提示
- 键入wsreset.exe，然后单击确定
- 将打开一个空白的命令提示符(Command Prompt)窗口，大约十秒钟后，该窗口将关闭。
- (Microsoft Store)操作完成后，Microsoft Store将自动打开。
检查您是否仍有问题。
除此之外，如果您遇到Microsoft Store 无法启动(Microsoft Store not launching)等问题，请按照我们的指南联系您的 IT 管理员并查看他们是否对您的帐户造成了限制，或者尝试运行Microsoft Store 疑难解答。(Microsoft Store Troubleshooter.)
如果您在 Windows 11/10 PC 上无法从Microsoft Store找到、推送或安装应用程序，我们希望本教程对您有所帮助。(Microsoft Store)
Cannot find, push or install an app from Microsoft Store on Windows 11/10
It may so happen that when you try to instаll an app from the Microsoft Store, it doesn’t. You can’t push, install, or sometimes can’t find the app you saw on the online version of Store. In this post, wе will anѕwer all these queries, and help you figure out why you are not able to install аpps from the Microѕoft store.
Cannot find, push or install a Microsoft Store app
There are many reasons why you might not be able to locate or install an application from the Microsoft Store. I have listed some of the top reasons below and added an explanation and troubleshooting.
- Device Limit
- Windows OS version
- Installing games on your Home Xbox
- Device compatibility issue
- Un-hide Apps in the Microsoft Store
- App not available in your country or region
- Microsoft Family settings hiding an application
- The App or Game is no longer available
- Pending Restart after an update.
- Reset the Microsoft Store cache
- Microsoft Store not launching at all.
Before we go ahead, here is a small check we suggest you do, and it might save you from a lot of trouble. Click on the Store menu, and then go to My Library > All owned and scroll through the results to find the game or app you moved. If you still don’t see it, let’s go ahead.
1] Device Limit on applications from Microsoft Store
Microsoft allows the app to be installed on a maximum of 10 computers under one account. It includes Xbox and Windows 10 computers. If this is the case, you will get a clear message saying:
It looks like you’ve reached your device limit for installing apps and games from the Store on your Windows 10 device. If you want to install apps and games from the Store on another Windows 10 device, remove a device from the device list.
You have two choices here. Either you remove the device from your account list or uninstall the application from one of the devices. I prefer the latter because the chances are you may not need it on all the devices.
2] Windows OS version compatibility
If you can find the app listed in the store, but cannot install it, one of the reasons can be the OS version. If the app is still not compatible with your copy of the OS version, then it will not install. You should have a clear warning about it, but here is to check version incompatibility.
- Find the app in the Microsoft Store and open it
- Then click on the System Requirements section, which is next to the Overview. If you open it on the web, you should see a “See system requirement” link which should be under the “GET” button
- Note the Minimum and Recommended OS version and then compare it with your version of the OS.
Depending on what you find, you will have two choices. Either install an older version of Windows or wait for the app to get updated to support your current version.
Apart from this, if you are running Windows 8.1, chances are the app doesn’t support it anymore.
3] Installing games on your Home Xbox
It is possible to install games and apps on Xbox through the web interface. It is also called Push Install, which Microsoft does from its end. There are two things here. First, it will always push it to your Home Xbox One, and second, the Xbox One settings should allow it to do so. So if you been pushing the Xbox game to your Xbox but cannot see it, here is how to fix the problem.
Change home Xbox One
Make sure it’s the home Xbox One you are checking on. It is usually the Xbox One where you signed in first. If it’s not, you can choose to change it.
- Press the Xbox button to open the Guide.
- Navigate to System > Settings > General > Personalization, and then select My home Xbox.
- Here you can choose either to
- Make this my home Xbox to designate the console as your home Xbox.
- Or Remove this as my home Xbox to remove the designation.
Enable Auto-Update
If you are sure this is your home Xbox One or have changed it, then here is how to enable auto-update.
- Open the Xbox guide, and navigate to extreme right to find Settings
- Navigate to System > Updates
- Enable the option which says, “Keep my games & apps up to date.”
4] Device compatibility issue
Rare, but make sure to check if there is any hardware compatibility issue between the application or game and the computer. I have a regular PC where gaming is very slow, and some of the games won’t work. System requirements might give you a glimpse of it too.
If you cannot see it no matter what, then know that Microsoft Store automatically hides or blocks the Buy button on apps that are incompatible with your device. You might see an app from Microsoft Store available on another PC but not on yours.
5] Un-hide Apps in the Microsoft Store
Microsoft Store Allows you to hide apps that are not installed on the Windows 10 computer. If you have done so, and dont remember, you will not be able to find the app in Microsoft Store.
- Click on Store menu,
- Go to My Library > All owned
- Click on Show hidden products
- Scroll through the results to find the game or app you moved.
- Now find the app through the list and install it
6] App not available in your country or region
Some developers or companies roll out apps only for few regions. Possible an app recommended by a friend of yours who lives in a different country is only available for his region, but not yours. Similarly, if you bought an app in one country or region, and then you moved to another one, apps you had might disappear.
7] Microsoft Family settings hiding an application
If your account is managed by your parents, using Family Settings, then it’s possible that you are not allowed to install the app. It can also be because of age restrictions. Some apps and games are rated for a particular age group, and if you don’t fall into that age group, you cannot install them.
8] Pending Restart after an update
If you get any specific error or the app keeps failing to install, check if there is any pending restart after a recent update. You may need to restart your PC before you can install apps from Microsoft Store.
9] Reset the Microsoft Store cache
If nothing works, it is a good idea to reset the Microsoft Store cache. Sometimes, like browser cache, it keeps loading old things.
- Open Run prompt
- Type wsreset.exe, and click ok
- A blank Command Prompt window will open, and after about ten seconds, the window will close.
- Microsoft Store will open automatically once the operation is complete.
Check if you still have the issue.
Apart from these, follow our guide if you are facing issues like Microsoft Store not launching, get in touch with your IT admin and find if they have posed a restriction on your account or try running the Microsoft Store Troubleshooter.
We hope the tutorial helped you if you cannot find, push, or install an app from Microsoft Store on your Windows 11/10 PC.
