如果您在使用Netflix流媒体时遇到问题，通常可以将问题追溯到连接问题。Netflix不喜欢您使用VPN、使用缺乏 DRM 支持的浏览器(using browsers that lack DRM support)或使用过时的应用程序或设备进行流式传输。但是，您会看到的最常见的Netflix错误之一是(Netflix)Netflix错误代码NW-2-5。
此错误代码表示存在严重问题，表明您的设备连接到Netflix的服务器时出现问题。这可能是由于WiFi或以太网(Ethernet)连接中断、服务器中断或您的ISP存在更深层次的问题造成的。如果您看到Netflix错误代码NW-2-5，您可以按照以下步骤解决问题。
什么是 Netflix 错误代码 NW-2-5？(What Is Netflix Error Code NW-2-5?)
Netflix错误代码NW-2-5是由阻止Netflix应用程序或网站与Netflix服务器通信的连接问题引起的。如果无法连接，则无法进行流式传输，从而导致NW-2-5错误消息或类似错误，例如通用“网络错误”消息或更具体的错误代码（例如M7111-1101） .
此错误通常是由本地问题引起的。例如，如果您的连接以某种方式中断，Netflix将无法进行流式传输。这可能是ISP中断、WiFi断开连接或电缆损坏，或者ISP 的 DNS 服务器出现问题(issue with your ISP’s DNS servers)，需要将域名（例如Netflix.com）与服务器 IP 地址匹配。
在极少数情况下，Netflix中断可能是问题的根源。在这些情况下，您可能会看到另一条错误消息，但很可能是 NW-2-5 消息。如果您想检查是否是这种情况，请在开始故障排除之前先访问 Netflix 状态页面。(visit the Netflix status page)
虽然您最有可能在智能电视上看到 NW-2-5 错误代码，但您也可以在任何其他 Netflix 支持的设备上看到它，从游戏机到智能手机。
如果您不确定如何排查和解决问题，可以按照以下步骤进行操作。
重新启动您的设备(Restart Your Device)
在尝试更彻底的修复之前，您应该尝试重新启动设备。关闭再打开它可能看起来像是 IT 帮助台的陈词滥调，但这是快速重置与Netflix服务器的连接并重新启动崩溃或损坏的Netflix应用程序的好方法。
您可以使用设备自己的重启程序来执行此操作。但是，如果要确保设备完全重新启动，请确保安全关闭设备并断开电源几秒钟，然后再重新打开。
重新启动设备后，重复导致出现Netflix错误代码NW-2-5消息的步骤。如果问题未解决，请继续执行以下步骤。
检查您的网络和 Internet 连接(Check Your Network and Internet Connection)
由于 NW-2-5 错误代码通常指向连接问题，因此问题很可能离家更近。如果是这种情况，您需要检查您的网络连接是否正常工作。
这是一个由两部分组成的步骤，因为您需要先确认您的设备与本地网络的连接是稳定的并且工作正常。首先检查您是否已使用 WiFi 或有线以太网电缆(using WiFi or wired ethernet cable)连接到网络路由器，没有任何可能的WiFi干扰或电缆断裂。
如果您使用的是WiFi，请靠近路由器以确保最快的速度和最稳定的连接。
大多数支持 Netflix 的设备（例如智能电视(TVs)）都有网络诊断测试，您可以执行以再次检查您的连接是否正常，因此请参阅您的用户手册了解更多信息。
如果您的网络连接正常，下一步是检查本地网络与 Internet 服务提供商 ( ISP ) 之间的连接。您可以通过使用本地网络上的另一台设备进行测试来快速检查这一点。例如，使用您的 PC 访问Netflix网站或使用其他设备加载Netflix App。
如果互联网连接不工作，请仔细检查您是否可以通过重新启动调制解调器并检查所有电缆（包括您的互联网电缆）是否正确连接来自行解决问题。如果您无法解决问题，请咨询您的ISP以获得更多支持和可能的修复选项。
在Netflix连接紧急情况下，您可以使用智能手机设置 WiFi 热点(set up a WiFi hotspot)，并使用移动数据连接来流式传输Netflix。但是，您需要检查您的网络提供商是否允许这样做，并确保您有足够大的数据限额来流式传输Netflix而无需额外费用。
切换到公共 DNS 服务器(Switch to a Public DNS Server)
为了阅读本文，您的 Web 浏览器使用DNS（域名系统(Domain Name System)）服务将域名 (online-tech-tips.com) 转换为托管此页面的正确 Web 服务器。DNS服务器由您的 Internet 服务提供商提供，以确保您可以加载网站和基于 Web 的服务。
Netflix也不例外——如果没有DNS，Netflix应用程序或网站将根本无法加载。不幸的是，由ISP提供的(ISP)DNS服务器有时是事后才想到的，经常出现中断并且问题未得到解决。如果是这种情况，您需要切换到公共 DNS 服务器(switch to a public DNS server)。
公共 DNS服务器由包括(Public DNS)Google在内的许多公共部门组织和技术企业提供，以绕过有问题的ISP DNS服务器。如果您的 ISP 的DNS服务器运行缓慢或损坏，您可以使用像Google的8.8.8.8和8.8.4.4这样的公共(8.8.4.4 )DNS服务器来绕过该问题。
您可以使用“设置”(Settings)菜单在 Windows 中更改 DNS 提供商，而(change your DNS provider in Windows)Mac用户可以使用“系统(System)偏好设置”(Preferences)应用程序来执行此操作。然而，在电视等“智能”设备上切换DNS服务器的步骤会有所不同，具体取决于制造商和型号。
如果您不确定，请查看您设备的用户手册以获取有关如何执行此操作的更多信息。
检查您的连接是否允许流式传输(Check if Your Connection Allows Streaming)
在世界的某些地区，互联网服务提供商会积极尝试限制或阻止您从Netflix及其竞争对手进行流式传输，从而导致出现NW-2-5错误消息。
这通常出现在ISP网络维护不善、超额订阅或缺乏同时处理多个用户流式传输的带宽容量的地区。它也可能发生在可用带宽有限的某些类型的连接上，例如移动数据连接。
一些国家也会出于政治或社会原因选择屏蔽Netflix，因为Netflix的内容被认为不适合观看。
不幸的是，没有一个简单的方法可以自己解决这个问题。虽然在某些情况下您可以使用虚拟专用网络 (VPN)来伪装您的网络流量，但(use a virtual private network (VPN))VPN连接可能会在流媒体通常被阻止或限制的区域面临限制和阻止尝试。
如果您不确定是否是这种情况，请首先与您的ISP 联系(ISP)，以检查Netflix流量是否被阻止或限制，并在线研究以调查您的ISP在流媒体上的立场。您可能需要考虑切换到另一个提供商以绕过该问题（在可能的情况下）。
向您的 ISP（或 Netflix）请求支持(Request Support from Your ISP (or Netflix))
如果您确定您的设备、网络设置和互联网连接都正常工作，您应该向您的ISP请求帮助以获得进一步的支持和调查。
互联网服务提供商能够对您的连接进行更详细的测试。如果您的本地网络和Netflix(Netflix)之间的连接出现问题，ISP应该能够确定问题是否是由其本身的问题引起的（例如我们之前提到的DNS服务器故障）。
如果无法追踪故障，您还应该与Netflix的客户支持联系。例如， Netflix(Netflix)可能能够针对您设备上的某个应用程序的某个错误或问题进行故障排除并发布修复程序。
您可以访问Netflix 帮助中心(Netflix help cente)网页，使用实时聊天系统或电话帮助热线请求更多支持，具体取决于您所在的位置。
解决常见的 Netflix 问题(Resolving Common Netflix Issues)
如果您看到Netflix错误代码NW-2-5消息，最常见的原因是您的互联网连接出现问题。如果您的连接断断续续(connection is intermittent)或不稳定，您可能需要考虑使用替代连接或与您的ISP联系以请求更多支持。
如果您无法在Netflix上正常流式传输，您可以考虑从其他地方的 Netflix 下载节目和电影(downloading shows and movies from Netflix)以供离线观看。启动并运行后，您可以享受它提供的一些最好的 Netflix 原创剧集和电影(best Netflix original series and movies)，或者您可以改用Amazon Prime 等替代流媒体服务。(alternative streaming service)
How to Fix Netflix Error Code NW-2-5
If you’re facing issues with your Netflix streaming, you can usually trаce the problem tо an issυe with your connection. Netflіx doesn’t like you streaming using a VPN, using browsers that lack DRM support, or using outdated apps or devices. One of the most common Netflix errors you’ll see, however, is the Netflix error code NW-2-5.
This error code is a sign of a serious issue that points to a problem with your device connecting to Netflix’s servers. It could be caused by a broken WiFi or Ethernet connection, a server outage, or deeper issues with your ISP. If you’re seeing Netflix error code NW-2-5, you can troubleshoot the problem by following the steps below.
What Is Netflix Error Code NW-2-5?
Netflix error code NW-2-5 is caused by a connection issue that prevents the Netflix app or website from communicating with the Netflix servers. If it can’t connect, it can’t stream, resulting in the NW-2-5 error message or a similar error, such as a generic “network error” message or a more specific error code (eg. M7111-1101).
This error is often caused by a local issue. For instance, if your connection is broken in some way, Netflix won’t be able to stream. This could be an ISP outage, a disconnected WiFi or broken cable, or an issue with your ISP’s DNS servers, which are required to match domain names (such as Netflix.com) to server IP addresses.
In rare cases, a Netflix outage could be behind the problem. You may see another error message in these circumstances, but an NW-2-5 message is likely. If you want to check if this is the case, visit the Netflix status page first before you begin troubleshooting.
While you’re most likely to see an NW-2-5 error code on a smart TV, you could also see it on any other Netflix-supported device, from games consoles to smartphones.
If you’re unsure how to troubleshoot and fix the problem, you can follow the steps below to do so.
Restart Your Device
Before you try a more drastic fix, you should attempt to restart your device. Switching it off and on again might seem like an IT helpdesk cliché, but it’s a good way to quickly reset your connection to Netflix’s servers and restart a crashed or broken Netflix app.
You can do this using your device’s own restart procedure. If you want to ensure that your device fully restarts, however, make sure to safely switch the device off and disconnect the power for several seconds before switching it back on again.
After restarting your device, repeat the steps that resulted in the Netflix error code NW-2-5 message appearing. If the problem isn’t fixed, continue with the steps below.
Check Your Network and Internet Connection
As an NW-2-5 error code usually points to a connection issue, the problem is likely to be closer to home. You’ll need to check that your network connection is working properly if this is the case.
This is a two-part step, as you’ll need to confirm that your device’s connection to your local network is stable and working properly first. Start by checking that you’re connected to your network router using WiFi or wired ethernet cable without any possible WiFi interference or cable breakages.
If you’re using WiFi, move closer to your router to ensure the fastest speeds and most stable connection.
Most Netflix-capable devices (such as smart TVs) have a network diagnostic test you can perform to double-check your connection is working, so consult with your user manual for more information.
If your network connection is working, your next step is to check the connection between your local network and your internet service provider (ISP). You can quickly check this by using another device on your local network to test it out. For example, use your PC to visit the Netflix website or use another device to load the Netflix app.
If the internet connection isn’t working, double-check whether or not you can resolve the problem yourself by restarting your modem and checking that all cables (including your internet cabling) are connected correctly. If you can’t resolve the issue, consult your ISP for additional support and possible repair options.
In a Netflix connection emergency, you could set up a WiFi hotspot using your smartphone and use your mobile data connection to stream Netflix instead. You’ll need to check whether your network provider allows this, however, and ensure you have a sufficiently large data allowance to stream Netflix without extra charges.
Switch to a Public DNS Server
In order to read this article, your web browser uses the DNS (Domain Name System) service to convert the domain name (online-tech-tips.com) to the correct web server hosting this page. DNS servers are made available by your internet service provider to ensure you can load websites and web-based services.
Netflix is no different—without DNS, the Netflix app or website wouldn’t be able to load at all. Unfortunately, DNS servers provided by ISP are sometimes left as an afterthought, with outages common and issues left unresolved. If that’s the case, you’ll need to switch to a public DNS server.
Public DNS servers are offered by a number of public sector organizations and tech businesses, including Google, to bypass problematic ISP DNS servers. If your ISP’s DNS servers are slow or broken, you can use a public DNS server like Google’s 8.8.8.8 and 8.8.4.4 instead to bypass the issue.
You can change your DNS provider in Windows using the Settings menu, while Mac users can use the System Preferences app to do so. The steps for switching DNS servers on “smart” devices like a TV, however, will vary, depending on the manufacturer and model.
If you’re unsure, check your device’s user manual for more information on how to do this.
Check if Your Connection Allows Streaming
In certain areas of the world, internet service providers will actively attempt to throttle or stop you from streaming from Netflix and its competitors, causing the NW-2-5 error message to appear.
This is usually seen in areas where the ISP network is badly maintained, oversubscribed, or lacks the bandwidth capacity to handle multiple users streaming at once. It can also happen on certain types of connections, such as mobile data connections, where the available bandwidth is limited.
Some nations will also block Netflix by choice for political or social reasons, where Netflix content is deemed unsuitable for viewing.
Unfortunately, there isn’t really an easy way to fix this problem on your own. While you could use a virtual private network (VPN) to disguise your network traffic in some cases, VPN connections may face throttling and blocking attempts in areas where streaming is usually blocked or throttled.
If you’re unsure whether or not this is the case, speak to your ISP in the first instance to check whether or not Netflix traffic is being blocked or throttled, as well as research online to investigate your ISP’s position on streaming. You may need to look at switching to another provider to bypass the issue (where this is possible).
Request Support from Your ISP (or Netflix)
If you’re sure that your device, network setup, and internet connection are all working properly, you should request help from your ISP for further support and investigation.
An internet service provider is able to run more detailed tests on your connection. If there’s an issue with the connection between your local network and Netflix, the ISP should be able to determine if the problem is caused by an issue on their end (such as the faulty DNS servers we mentioned previously).
If the fault can’t be traced, you should also speak to Netflix’s customer support. Netflix may be able to troubleshoot the problem to a certain bug or issue with an app on your device and issue a fix, for instance.
You can visit the Netflix help center webpage to request additional support using the live chat system or telephone helpline, depending on your location.
Resolving Common Netflix Issues
If you’re seeing a Netflix error code NW-2-5 message, the most common cause is a problem with your internet connection. If your connection is intermittent or unstable, you may need to look at using an alternative connection or speak to your ISP to request additional support.
If you can’t stream on Netflix properly, you could consider downloading shows and movies from Netflix elsewhere for offline viewing. Once you’re up and running, you can enjoy some of the best Netflix original series and movies it has to offer, or you could switch to an alternative streaming service like Amazon Prime instead.
