如果您发现您的Outlook已停止工作、没有响应、或在Windows 11/10/8/7上冻结或经常挂起，那么这篇文章建议您可以尝试一些故障排除步骤。虽然不时优化和加速 Outlook总是一个好主意，但您有时可能会遇到这个问题。
Outlook没有响应、不断崩溃或已停止工作
如果Outlook没有响应、停止工作、冻结或挂起，请按照下列步骤操作：
- 在安全模式下运行 Microsoft Outlook
- 禁用硬件图形加速
- 让Outlook完成运行任务
- 检查 Outlook 数据文件夹
- 使用收件箱修复工具
- 使用命令开关
- 使用 Microsoft Office 配置分析器工具(Use Microsoft Office Configuration Analyzer Tool)
- 清理 Outlook 配置文件
- 修复 Outlook 帐户
要了解有关这些步骤的更多信息，请继续阅读。
1]以安全模式(Mode)运行Microsoft Outlook(Run Microsoft Outlook)
在安全模式下运行 Microsoft Outlook(Run Microsoft Outlook in Safe Mode)，无需加载项。为此，请从WinX Menu中打开(WinX Menu)Run框，键入outlook /safe并按Enter。如果Outlook没有给您带来任何问题，则它的加载项之一可能会产生问题。查看您安装的Outlook加载项并有选择地禁用它们，以便找到违规者。
2]禁用(Disable)硬件图形加速
禁用(Disable hardware graphics acceleration)Outlook的硬件图形加速，看看这是否有帮助。为此，请打开Outlook程序> File > Options > Mail > Compose邮件> Editor Options按钮> Advanced。
在“显示”(Display)部分下，选中“禁用硬件图形加速(Disable hardware graphics acceleration)”框，然后单击“OK/Apply并退出(Exit)” 。重新启动Outlook并查看。如果它使问题消失，则可能是您的视频驱动程序存在问题。更新一下看看。
硬件加速(Hardware Acceleration)使用计算机的硬件来执行特定的任务和功能，比使用软件更快。但这给某些人带来了问题。因此，如果您收到“程序未响应”(Program not responding)消息，可以尝试将其关闭 。
您想知道的一件事是，当您禁用Outlook硬件加速时，它会(disable Hardware Acceleration)为所有 Office 程序关闭。
3]让Outlook(Let Outlook)完成运行任务
此时，您的Outlook 可能正忙于(Outlook may be busy)执行一些其他过程，例如同步您的电子邮件、归档旧项目等。此时，Outlook可能会响应缓慢。在这种情况下，最好让Outlook完成其任务。
4]检查Outlook数据文件夹
如果您有一个巨大的 Outlook 数据文件夹(huge Outlook data folder)，那么这可能会导致临时冻结，因为Outlook需要时间来打开每个电子邮件或数据文件夹。这些Outlook数据文件可能是个人文件夹 (.pst) 文件或脱机文件夹 (.ost) 文件。
预期行为如下，具体取决于您的 .pst 或 .ost 数据文件大小：
- 高达 5 GB(Up to 5 GB)：在大多数硬件上都有良好的用户体验。
- 5 到 10 GB(5 to 10 GB)：如果你有一个快速的硬盘和大量的RAM，你的体验会很好。在其他情况下，您可能会遇到应用程序暂停，直到驱动器响应。
- 10 到 25 GB(10 to 25 GB)：当.ost文件触及这个数字时，预计大多数硬盘上会出现频繁的停顿。
- 25 GB 或更大(25 GB or larger)：如果您的 .ost 文件超过此大小，则可能会出现暂停或冻结，尤其是在您下载新电子邮件或同步许多RSS提要时。
因此，如果可以，请删除不需要的电子邮件以减小大小并确保启用旧 Outlook 项目的自动存档。
5]使用收件箱修复工具
你还可以做一件事。Microsoft提供了收件箱修复工具(Inbox Repair Tool)和Fix It，可让您从损坏的个人(Personal)文件夹或 .pst 文件中恢复文件夹和项目。它甚至可以从脱机文件夹或 .ost 文件中恢复项目。OST 完整性检查工具(OST Integrity Check Tool)将帮助您修复损坏的 .ost 文件。使用收件箱修复工具或 Scanpst.exe修复和优化您的Outlook数据。
6]使用命令开关
还有一些命令开关(command switches)可以帮助您重置、恢复或修复某些Outlook功能。查看这篇文章 – 解决 Microsoft Outlook 问题，了解更多相关信息。
7]使用Microsoft Office配置分析器工具(Use Microsoft Office Configuration Analyzer Tool)
使用Microsoft Office 配置分析器工具(Microsoft Office Configuration Analyzer Tool)。它提供有关已安装Office程序的详细报告并突出显示已知问题。换句话说，您可以检查您的配置是否存在问题。
8]清理Outlook配置文件
如果您收到Outlook 遇到问题并需要关闭错误，则可以考虑清理您的 Outlook 配置文件。(cleaning your Outlook Profile)它不会花费太多时间，并且可以很好地完成工作。
9]修复Outlook帐户
如果您的Outlook 未同步，这篇文章将向您展示如何修复Outlook帐户。
除此之外，您还可以看到此帖子收到无法启动 Microsoft Outlook、无法打开 Outlook 窗口消息(Cannot start Microsoft Outlook, Cannot open the Outlook window message)。
为什么我的Outlook一直冻结不响应？
尽管有很多事情需要考虑，但您应该开始检查数据文件和收件箱大小。广告软件和恶意软件也可能在您的计算机上导致相同的问题。另一方面，如果您的Outlook安装存在一些内部冲突，您的计算机上可能会遇到同样的问题。
您如何解决使用Office 365时导致(Office 365)Outlook崩溃或停止响应的问题？
有很多事情要做来解决这个问题。例如，您可以在安全模式下运行(Safe Mode)Outlook、禁用硬件图形加速、检查Outlook数据文件夹、使用Microsoft Office 配置分析工具(Microsoft Office Configuration Analyzer Tool)等。当Outlook崩溃或停止工作时，所有这些都非常有用。
如果没有任何帮助，那么剩下的选项是修复 Office 程序或创建新的用户配置文件并查看。 (If nothing helps, well, the options remaining are to repair the Office program or create a new User profile and see. )
Outlook is not responding, keeps crashing or has stopped working
If you find that уour Outlook has stopped working, is not responding, or freezes or freqυently hangs on Windowѕ 11/10/8/7, then this post suggests somе troubleshooting ѕteps you can try. While it is alwaуs a good іdea to optіmize & speed up Outlook from tіmе to time, you may at some tіme face this issue.
Outlook is not responding, keeps crashing or has stopped working
If Outlook is not responding, stopped working, freezes or hangs, follow these steps:
- Run Microsoft Outlook is Safe Mode
- Disable hardware graphics acceleration
- Let Outlook complete the running task
- Check Outlook data folder
- Use Inbox Repair Tool
- Use command switches
- Use Microsoft Office Configuration Analyzer Tool
- Clean Outlook profile
- Repair Outlook account
To learn more about these steps, continue reading.
1] Run Microsoft Outlook is Safe Mode
Run Microsoft Outlook in Safe Mode, without add-ins. To do this, open Run box from the WinX Menu, type outlook /safe and hit Enter. If Outlook does not give you any problems, it is possible that one of its add-ins is creating problems. Take a look at your installed Outlook add-ins and disable them selectively, in order to find the offender.
2] Disable hardware graphics acceleration
Disable hardware graphics acceleration for Outlook and see if this helps. To do this, open Outlook program > File > Options > Mail > Compose messages > Editor Options button > Advanced.
Here under Display section, check the Disable hardware graphics acceleration box and click on OK/Apply and Exit. Restart your Outlook and see. If it makes the issue go away, then its probably some issue with your video driver. Update it and see.
Hardware Acceleration uses computer’s hardware for performing a certain task and function faster than would be possible using software. But this creates issues for some people. So turning it off is one thing you can try if you receive a Program not responding message.
One thing you want to know is that when you disable Hardware Acceleration for Outlook, it gets turned off for all Office programs.
3] Let Outlook complete the running task
At the time, your Outlook may be busy carrying out some other processes, like synchronizing your email, archiving old items, etc. At such times, Outlook may respond slowly. In such situations, it’s best to let Outlook complete its task.
4] Check Outlook data folder
If you have a huge Outlook data folder, then this can cause temporary freezes as Outlook takes time to open each email or data folder. These Outlook data files may be either personal folders (.pst) files or offline folder (.ost) files.
The expected behavior is as follows, depending on your .pst or .ost data file size.:
- Up to 5 GB: Good user experience on most hardware.
- 5 to 10 GB: If you have a fast hard disk and lots of RAM, your experience will good. On others, you may experience application pauses till the drives respond.
- 10 to 25 GB: When the .ost file touched this figure, expect frequent pauses on most hard disks.
- 25 GB or larger: If your .ost file crosses this size, pauses or freezes may be expected, especially while you are downloading new email messages or synchronizing many RSS feeds.
So if you can, delete your unwanted email to reduce the size and ensure that auto-archiving of old Outlook items is enabled.
5] Use Inbox Repair Tool
There is one more thing you could do. Microsoft has provided Inbox Repair Tool as well as a Fix It, which lets you recover folders and items from corrupted Personal Folders or .pst files. It can even recover items from an offline folder or .ost files. The OST Integrity Check Tool will help you fix corrupted .ost files. Use the Inbox Repair Tool or Scanpst.exe to repair & optimize your Outlook data.
6] Use command switches
There are also a few command switches that can help you reset, restore or fix certain Outlook functions. Take a look at this post – Troubleshoot Microsoft Outlook problems, to learn more about this.
7] Use Microsoft Office Configuration Analyzer Tool
Use the Microsoft Office Configuration Analyzer Tool. It provides a detailed report of your installed Office programs and highlights known problems. In other words, you can check if there is some issues with your configuration or not.
8] Clean Outlook profile
If you receive Outlook has encountered a problem and needs to close error, cleaning your Outlook Profile is an option you can consider. It doesn’t consume much time and does the job pretty well.
9] Repair Outlook account
This post will show you how to repair an Outlook account if your Outlook not syncing.
Apart from that, you can also see this post receive Cannot start Microsoft Outlook, Cannot open the Outlook window message.
Why does my Outlook keep freezing not responding?
Although there are various things to consider, you should start checking the data file and inbox size. Also adware and malware can cause the same issue on your computer. On the other hand, if your Outlook installation has some internal conflicts, you might get the same problem on your computer.
How do you troubleshoot issues that cause Outlook to crash or stop responding when using Office 365?
There are multiple things to do to troubleshoot the issue. For instance, you can run Outlook in Safe Mode, disable hardware graphics acceleration, check Outlook data folder, use the Microsoft Office Configuration Analyzer Tool, etc. All of them are quite helpful when Outlook crashes or stops working.
If nothing helps, well, the options remaining are to repair the Office program or create a new User profile and see.
