如果您在尝试通过影视应用^{(Movies & TV app)}、Windows Media Player或Groove 应用播放视频或音频文件时遇到^{(Groove app)}错误 0x887c0032 – 无法^{(error 0x887c0032 – Can’t play Video or Audio)}在 Windows 11/10 计算机上播放视频或音频，那么这篇文章旨在帮助您。

有几个不同的罪魁祸首可能导致此错误消息，它们如下：

• 该文件不再可用。
• Windows 音频端点生成器^{(Windows Audio Endpoint Builder)}出现故障。
• UWP 应用程序已损坏。
• 过时或不正确的音频/视频驱动程序。

无法播放视频^(Video)或音频^(Audio)，错误 0x887c0032^{(Error 0x887c0032)}

如果您遇到此问题，您可以尝试以下我们推荐的解决方案（不分先后顺序），看看是否有助于解决问题。

1. 重启电脑
2. 重新启动Windows 音频终结点生成器^{(Windows Audio Endpoint Builder)}服务
3. 重置应用
4. 更新音频/视频驱动程序
5. 使用不同的媒体播放器

让我们看一下关于列出的每个解决方案所涉及的过程的描述。

1]重新启动计算机

最简单的修复也是最有效的方法之一。

如果以下情况之一适用，则重新启动将解决问题：^{(restart will resolve the issue)}

• 打开的文件不再存在或已被重命名
• 由于维护、升级或其他原因，打开的文件暂时不可用。
• 打开的文件已移动到其他位置

但请记住，即使这有效，也只是一种临时解决方法——问题很可能会在以后再次出现。

2]重新启动^(Restart)Windows Audio Endpoint Builder服务

该服务似乎会造成干扰并拒绝为视频和音频播放提供必要的依赖项。

请执行下列操作：

• 按Windows key + R调用“运行”对话框。
• 在Run对话框中，输入 services.msc 并按Enter打开Services^{(open Services)}。
• 在“服务^(Services)”窗口中，滚动并找到Windows Audio Endpoint Builder 服务。
• 双击^{(Double-click)}条目以编辑其属性。
•  如果这不是当前配置，请选择 自动启动选项。^{( Automatic)}
• 如果该服务尚未运行，请单击“ 开始^( Start)”按钮。如果服务正在运行，请单击 停止^( Stop) 按钮。
• 然后单击 开始^(Start) 以重新启动服务。
• 单击应用^(Apply)>确定^(OK)以保存更改。

检查问题是否已解决。如果是后者，请继续下一个解决方案。

3]重置应用程序

如果您只是在Windows 10上遇到特定应用程序（^{(Windows 10)}电影^(Movies)和电视应用程序、媒体播放器^{(Media Player)}或Groove）的错误，那么您实际上可能是在处理损坏的应用程序。据报道，这仅发生在Windows 10上，带有少数UWP（通用 Windows 平台^{(Universal Windows Platform)}）应用程序。在这种情况下，您可以尝试重置 UWP 应用^{(reset the UWP App)}，看看是否有帮助。

4]更新音频/视频驱动程序

丢失或过时的音频/视频驱动程序也可能触发错误。在这种情况下，您可以通过设备管理器手动更新驱动程序^{(update your drivers manually via the Device Manager)}，您可以在 Windows 更新下的可选更新^{(get the driver updates on the Optional Updates)}部分获取驱动程序更新，

您还可以自动更新您的音频/视频驱动程序。

5]使用不同的媒体播放器

如果上述解决方案都无法解决问题，您可以尝试使用VLC 等第三方视频播放器^{(third-party video player like VLC)}，看看是否有帮助。

更多建议^{(More suggestions here)}：Windows 10 上的视频播放问题、问题和错误。

Fix Can’t play Video or Audio, Error 0x887c0032 on Windows 11/10

Іf you’rе encounterіng error 0x887c0032 – Can’t play Video or Audio on your Windows 11/10 computer whenever you try to play a video or audio file through the Movies & TV app, Windows Media Player, or Groove app, then this post is intended to help you.

There are several different culprits that might be causing this error message and they are as follows:

• The file is no longer available.
• Windows Audio Endpoint Builder is glitched.
• UWP application is corrupted.
• Outdated or improper audio/video drivers.

Can’t play Video or Audio, Error 0x887c0032

If you’re faced with this issue, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.

1. Restart computer
2. Restart the Windows Audio Endpoint Builder service
3. Reset the app
4. Update the audio/video drivers
5. Use a different media player

Let’s take a look at the description of the process involved concerning each of the listed solutions.

1] Restart the computer

The simplest fix is also one of the most efficient methods for it.

A restart will resolve the issue if one of the following scenarios is applicable:

• The opened file no longer exists or has been renamed
• The opened file is temporarily unavailable due to maintenance, upgrades or other causes.
• The opened file has been moved to a different location

But keep in mind that even if this works, it’s only a temporary workaround – chances are the issue will return at a later date.

2] Restart the Windows Audio Endpoint Builder service

It appears that this service tends to cause interference and to refuse to provide the necessary dependencies for video and audio playback.

Do the following:

• Press Windows key + R to invoke the Run dialog.
• In the Run dialog box, type services.msc and hit Enter to open Services.
• In the Services window, scroll and locate the Windows Audio Endpoint Builder service.
• Double-click on the entry to edit it’s properties.
• Select the Automatic startup option if that’s not the current configuration.
• If the service isn’t already running, click the Start button. If the service is running, click the Stop button.
• Then click Start to restart the service.
• Click Apply > OK to save changes.

Check if the issue is resolved or not. If the latter is the case, continue with the next solution.

3] Reset the app

If you’re only getting the error with a particular application (Movies & TV app, Media Player or Groove) on Windows 10, chances are you’re actually dealing with a corrupted application. This is only reported to occur on Windows 10, with a handful of UWP (Universal Windows Platform) applications. In this case, you can try to reset the UWP App and see if that helps.

4] Update the audio/video drivers

A missing or outdated audio/video driver may also trigger the error. In this case, you can either update your drivers manually via the Device Manager, you can get the driver updates on the Optional Updates section under Windows Update,

You may also automatically update your audio/video drivers.

5] Use a different media player

If none of the above solutions failed to fix the issue, you can try a third-party video player like VLC and see if that helps.

More suggestions here: Video Playback issues, problems, and errors on Windows 10.

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