当您的 iPhone 10、11、12 或最新的 iPhone 13 屏幕冻结或无法关闭时，建议您强制关闭它。您可能想知道：我的 iPhone 死机了，无法关闭或重置？(my iPhone is frozen and won’t turn off or reset?)此类问题通常是由于安装了未知软件而引起的；因此，强制重启你的 iPhone 或重置它是最好的选择。今天，我们为您带来一份指南，可帮助您修复 iPhone 11、12 或 13 无法关闭的问题。
如何修复我的 iPhone 被冻结并且不会关闭或重置(How to Fix My iPhone is Frozen and Won’t Turn Off or Reset)
Method 1: Turn Off your iPhone 10/11/12/13
以下是仅使用硬键关闭 iPhone 的步骤。
1. 同时按住Volume down + Side 按钮(buttons)。
2. 发出嗡嗡声，屏幕上出现滑动关机选项。( slide to power off )
3. 将其滑向右端以关闭您的 iPhone(turn off your iPhone)。
注意：(Note:)要打开你的 iPhone(turn ON your iPhone) 10/11/12/13，按住侧边按钮(Side button)一会儿，你就可以开始了。
Method 2: Force Restart of iPhone 10/11/12/13
下面提到的步骤适用于 iPhone 10、iPhone 11、iPhone 12 和 iPhone 13 来修复 iPhone 不会关闭问题。
1.按下音量调高(Volume up )按钮并快速离开。
2.现在，也快速按下降低音量(Volume down )按钮。
3. 接下来，长按侧边(Side )按钮，直到Apple 标志(Apple logo)出现在屏幕上。
4. 如果您在设备上启用了密码，请继续输入。(passcode)
这应该会回答您的问题，我的 iPhone 已冻结，无法关闭或重置(my iPhone is frozen and won’t turn off or reset)。如果没有，请尝试下一个修复。
另请阅读：(Also Read: )如何修复 iPhone 7 或 8 无法关闭(How to Fix iPhone 7 or 8 Won’t Turn Off)
Method 3: Restart iPhone 10/11/12/13 Using AssistiveTouch
如果由于设备物理损坏而无法访问任何/所有硬键，则可以尝试此方法。这也将有助于解决 iPhone 10、11、12 或 13 无法关闭的问题。
步骤一：开启 AssistiveTouch 功能(Step I: Turn on AssistiveTouch Feature)
1.在您的设备上启动设置。(Settings )
2. 导航到General，然后是Accessibility。
3. 在这里，选择Touch并点击AssistiveTouch。
4. 最后，打开AssistiveTouch，如下图所示。
注意：(Note:) AssistiveTouch 允许您在触摸屏幕时遇到困难或需要自适应配件时使用您的 iPhone。
有一种更简单的方法可以在您的 iOS 设备上访问AssistiveTouch 。Just ask Siri to do it!
第二步：将(Step II: Add) 重启图标添加到 AssistiveTouch 功能(Restart icon to AssistiveTouch Feature)
5. 点击自定义顶级菜单…(Customize Top Level Menu… )选项。
6. 在此菜单中，点击任意图标( any icon)为其分配重启(Restart)功能。
注意：(Note:)要管理此屏幕上的图标数量，您可以使用(plus) + icon添加新功能或使用（减号）- 图标( (minus) – icon)删除现有功能。
7. 向下滚动菜单并点击重新启动(Restart)。
8. 现在，重新启动(Restart)按钮将添加到您的辅助触摸中。
9. 通过长按重新启动(Restart)图标重新启动您的设备，从这里开始。
方法 4：使用 iCloud 恢复 iPhone
(Method 4: Restore iPhone Using iCloud
)
除了上述之外，从备份中恢复 iPhone 还可以帮助您摆脱我的 iPhone 被冻结并且不会关闭或重置的问题。这样做的方法如下：
1. 首先，进入设置(Settings )应用程序。您可以在主(Home)屏幕上或使用“搜索”(Search)菜单找到它。
2.在这里，点击常规(General)> 重置。(Reset.)
3.如图所示，点击清除所有内容和设置(Erase All Content and Settings)，删除(Delete)iPhone 中存储的所有照片、联系人和应用程序。
4. 现在，使用前三种方法中的任何一种重新启动(restart)iOS 设备。
5. 导航到应用程序和数据(Apps & Data)屏幕。
6.点击从 iCloud 备份恢复(Restore from iCloud Backup)选项后登录到您的iCloud 帐户(iCloud account)。
7. 通过从选择备份(Choose Backup)部分选择合适的备份选项来备份您的数据。
通过这种方式，您的手机将清除所有不必要的文件或错误，同时您的数据保持不变。在手机上备份数据后，它应该不会出现故障。
另请阅读：(Also Read:) 修复未同步到 PC 的 iCloud 照片(Fix iCloud Photos Not Syncing to PC)
方法 5: 使用 iTunes 恢复 iPhone
(Method 5: Restore iPhone Using iTunes
)
或者，您也可以使用 iTunes 恢复您的 iOS 设备。请阅读以下内容以了解如何修复我的 iPhone 被冻结且无法关闭或重置的问题。
1.通过将 iPhone 连接到计算机来启动iTunes 。这可以在其电缆(cable)的帮助下完成。
注意：(Note:) 确保(Make)您的设备已正确连接到计算机。
2. 通过点击iTunes > Check for Updates搜索 iTunes 的最新更新，如下图所示。
3. 同步您的数据：
- 如果您的设备开启了自动同步功能(automatic sync ON)，它会在您插入设备后立即开始传输数据，例如新添加的照片、歌曲和您购买的应用程序。
- 如果您的设备无法自行同步，则必须自己进行。在 iTunes 的左侧窗格中，您将看到一个标题为“摘要(Summary)”的选项。点击它，然后点击同步(Sync)。这样，手动同步(manual sync)设置就完成了。
4.回到iTunes里面的第一个信息页面。(first information page)选择标题为“恢复(Restore) iPhone... ”的选项，如突出显示的那样。
5.警告提示询问：您确定要将iPhone恢复到出厂设置吗？您的所有媒体和其他数据将被删除 (Are you sure you want to restore the iPhone to its factory settings? All of your media and other data will be erased )将弹出。由于您已经同步了数据，您可以通过点击恢复(Restore)按钮继续，如图所示。
6. 当您第二次选择此选项时，恢复出厂(Factory Reset)设置过程开始。在这里，iOS 设备检索其软件以将自身恢复到正常运行。
注意：(Caution:)在整个过程完成之前，请勿断开设备与计算机的连接。
7. 恢复出厂设置(Reset)后，系统会询问您是要恢复数据(restore your data)还是将其设置为新设备(set it up as a new device)。根据您的要求和方便，点击其中任何一个并继续。当您选择恢复(restore)时，将恢复所有数据、媒体、照片、歌曲、应用程序和消息。根据需要恢复的数据大小，预计恢复时间会有所不同。
注意(Note)：在数据恢复过程完成之前，请勿断开设备与系统的连接。
8. 在您的 iPhone 上恢复数据后，您的设备将自行重启(restart)。您现在可以断开设备与计算机的连接并开始使用它。
另请阅读：(Also Read:) 修复 iTunes 自行打开(Fix iTunes Keeps Opening By Itself)
方法 6：联系 Apple 支持团队
(Method 6: Contact Apple Support Team
)
如果您已尝试了本文中详述的所有修复方法，但问题仍然存在，请尝试联系Apple Care或Apple 支持(Apple Support )寻求帮助。您可以根据其保修和使用条款更换或维修您的设备。
受到推崇的：(Recommended:)
我们希望本指南对您有所帮助，并且您能够修复 iPhone 10、11、12 或 13 不会关闭问题。(fix iPhone 10, 11, 12, or 13 won’t turn off issue.)让我们知道哪种方法对您有效，以回答为什么您的 iPhone 被冻结并且不会关闭或重置问题(why your iPhone is frozen and won’t turn off or reset issue)。此外，如果您有任何疑问或建议，请随时将它们放在评论部分。
Why My iPhone is Frozen and Won't Turn Off or Reset
When your iPhone 10, 11, 12, or the latest iPhone 13 screen freezes or won’t turn off, you are recommendеd to force shut it off. You might wonder: my iPhone is frozen and won’t turn off or reset? Such issues usually arise due to the installation of unknown software; therefore, force restarting your iPhone or resetting it is the best option. Today, we bring to you a guide that will help you fix iPhone 11, 12 or 13 won’t turn off issue.
How to Fix My iPhone is Frozen and Won’t Turn Off or Reset
Method 1: Turn Off your iPhone 10/11/12/13
Here are the steps to turn off your iPhone using just the hard keys.
1. Press and hold the Volume down + Side buttons simultaneously.
2. A buzz emanates, and the slide to power off option appears on the screen.
3. Slide it towards the right end to turn off your iPhone.
Note: To turn ON your iPhone 10/11/12/13, press and hold the Side button for a while, and you are good to go.
Method 2: Force Restart of iPhone 10/11/12/13
The below-mentioned steps are applicable for iPhone 10, iPhone 11, iPhone 12, and iPhone 13 to fix iPhone won’t turn off issue.
1. Press the Volume up button and leave it quickly.
2. Now, quick-press the Volume down button as well.
3. Next, long-press the Side button until the Apple logo appears on the screen.
4. If you have a passcode enabled on your device, then proceed by entering it.
This should answer your query my iPhone is frozen and won’t turn off or reset. If not, try the next fix.
Also Read: How to Fix iPhone 7 or 8 Won’t Turn Off
Method 3: Restart iPhone 10/11/12/13 Using AssistiveTouch
If you cannot access any/all of the hard keys due to physical damage to the device, you can try this method instead. This, too, will help fix iPhone 10, 11, 12, or 13 won’t turn off issue.
Step I: Turn on AssistiveTouch Feature
1. Launch Settings on your device.
2. Navigate to General followed by Accessibility.
3. Here, select Touch and tap AssistiveTouch.
4. Finally, toggle ON AssistiveTouch as depicted below.
Note: AssistiveTouch allows you to use your iPhone if you are facing difficulty touching the screen or require an adaptive accessory.
There is a simpler method to access AssistiveTouch on your iOS device. Just ask Siri to do it!
Step II: Add Restart icon to AssistiveTouch Feature
5. Tap Customize Top Level Menu… option.
6. In this menu, tap any icon to allocate the Restart function to it.
Note: To manage the number of icons on this screen, you can use the (plus) + icon to add a new feature or the (minus) – icon to remove an existing function.
7. Scroll down the menu and tap Restart.
8. Now, the Restart button will be added to your assistive touch.
9. Restart your device by long-pressing the Restart icon, here onwards.
Method 4: Restore iPhone Using iCloud
Apart from the above, restoring the iPhone from backup might also help you to get rid of my iPhone is frozen and won’t turn off or reset issue. Here’s how to do so:
1. First, go to the Settings application. You can either find it on your Home screen or using the Search menu.
2. Here, tap on General > Reset.
3. Delete all photos, contacts, and applications stored in your iPhone by tapping Erase All Content and Settings, as depicted.
4. Now, restart the iOS device by using any of the first three methods.
5. Navigate to Apps & Data screen.
6. Log in to your iCloud account after tapping Restore from iCloud Backup option.
7. Backup your data by selecting a suitable backup option from Choose Backup section.
In this way, your phone is cleared of all unnecessary files or bugs while your data remains intact. After backing up your data on your phone, it should function glitch-free.
Also Read: Fix iCloud Photos Not Syncing to PC
Method 5: Restore iPhone Using iTunes
Alternatively, you can Restore your iOS device using iTunes as well. Read below to learn to do so in order to fix my iPhone is frozen and won’t turn off or reset issue.
1. Launch iTunes by connecting your iPhone to a computer. This can be done with the help of its cable.
Note: Make sure that your device is connected properly to the computer.
2. Search for the latest updates for iTunes by click on iTunes > Check for Updates, as illustrated below.
3. Sync your data:
- If your device has automatic sync ON, it begins to transfer data, like newly added photos, songs, and applications you have purchased, as soon as you plug in your device.
- If your device does not sync on its own, then you have to do it yourself. On the left pane of iTunes, you will see an option titled, Summary. Tap on it, then tap on Sync. Thus, the manual sync setup is done.
4. Go back to the first information page inside iTunes. Select the option titled Restore iPhone… as shown highlighted.
5. A warning prompt asking: Are you sure you want to restore the iPhone to its factory settings? All of your media and other data will be erased will pop up. Since you have already synced your data, you can proceed by tapping the Restore button, as depicted.
6. When you select this option for the second time, the Factory Reset process begins. Here, the iOS device retrieves its software to restore itself to its proper functioning.
Caution: Do not disconnect your device from the computer until the entire process is completed.
7. Once Factory Reset is done, you will be asked whether you want to restore your data or set it up as a new device. Depending on your requirement & convenience, tap either of these and proceed. When you choose to restore, all data, media, photos, songs, applications, and messages will be restored. Depending on the size of data that needs to be restored, the estimated restoring time will vary.
Note: Do not disconnect your device from the system until the data restore process is complete.
8. After the data has been restored on your iPhone, and your device will restart itself. You can now disconnect the device from your computer and begin using it.
Also Read: Fix iTunes Keeps Opening By Itself
Method 6: Contact Apple Support Team
If you have tried all the fixes detailed in this article and yet, the issue persists, try contacting Apple Care or Apple Support for help. You may get your device either replaced or repaired according to its warranty and terms of use.
Recommended:
We hope that this guide was helpful and you were able to fix iPhone 10, 11, 12, or 13 won’t turn off issue. Let us know which method worked for you in answering why your iPhone is frozen and won’t turn off or reset issue. Also, if you have any queries or suggestions, feel free to drop them in the comments section.
