在Windows 10上运行Microsoft 安全扫描程序^{(Microsoft Safety Scanner)}后，您可能会收到一条消息，指出在扫描期间发现了错误。在今天，我们将介绍您可能遇到的可能错误、原因以及您可以执行的程序以纠正错误。

Microsoft 安全扫描程序^{(Troubleshoot Microsoft Safety Scanner)}错误疑难解答

应该注意的是，其中一些错误是信息性消息或小问题，可能不需要额外的操作。具体来说，在日志中标记为警告的故障不如标记为错误的故障严重。

当您运行此工具但它失败时，您首先需要确定您收到错误消息的原因。为此，请按照下列步骤操作：

按Windows键 + R。在“运行”^(Run)对话框中，复制并粘贴下面的环境变量，然后按 Enter^(Enter)。

%systemroot%\debug

在该位置，双击名为msert的文件。记事本将打开。

在新的记事本^(Notepad)窗口中，滚动直到找到错误。它们通常以0x 开头^(0x)。

可能的错误^{(Possible errors)}

• 0x80508019
• 0x80508007
• 0x8050800C
• 0x8050A005
• 0x8050A002
• 0x8050A004
• 0x80508002
• 0x80508004
• 0x8050A001
• 0x80508001
• 0x80508024
• 0x80508026
• 0x80508025。

确定错误后，要对特定错误进行故障排除，您可以按照下面概述的过程，对每个错误和可能的原因进行相应的匹配。

1] 0x80508019

原因^(Cause)：扫描目标文件或驱动器不存在。

补救措施^{(Remediation)}：更改扫描目标文件或驱动器。请执行下列操作：

• 启动 Microsoft 安全扫描程序。
• 在扫描类型^{(Scan Type)}中，单击自定义扫描^{(Customized scan)}，然后单击选择文件夹^{(Choose Folder)}。
• 在Browse For Folder中，单击其他文件或驱动器，然后单击OK > Next。

2] 0x80508007

原因^(Cause)：系统内存不足。

补救措施^{(Remediation)}：再次下载Microsoft 安全扫描程序^{(Microsoft Safety Scanner)}。

3] 0x8050800C

原因^(Cause)：系统状态禁止扫描在特定用户上下文中运行。

补救措施^{(Remediation)}：重新启动计算机，然后重试扫描。

4] 0x8050A005

原因^(Cause)：签名没有签名。

补救措施^{(Remediation)}：再次下载Microsoft 安全扫描程序^{(Microsoft Safety Scanner)}。

5] 0x8050A002

原因^(Cause)：签名数据库已损坏。

补救措施^{(Remediation)}：再次下载Microsoft 安全扫描程序^{(Microsoft Safety Scanner)}。

6] 0x8050A004

原因^(Cause)：签名无效或已损坏。

补救措施^{(Remediation)}：再次下载Microsoft 安全扫描程序^{(Microsoft Safety Scanner)}。

7] 0x80508002

原因^(Cause)：签名数据库已损坏。

补救措施^{(Remediation)}：再次下载Microsoft 安全扫描程序^{(Microsoft Safety Scanner)}。

8] 0x80508004

原因^(Cause)：签名数据库已损坏。

补救措施^{(Remediation)}：再次下载Microsoft 安全扫描程序^{(Microsoft Safety Scanner)}。

9] 0x8050A001

原因^(Cause)：引擎无法加载，因为缺少签名。

补救措施^{(Remediation)}：再次下载Microsoft 安全扫描程序^{(Microsoft Safety Scanner)}。

10] 0x80508001

原因^(Cause)：发动机无法加载。

补救措施^{(Remediation)}：再次下载Microsoft 安全扫描程序^{(Microsoft Safety Scanner)}。

11] 0x80508024

原因：要完成操作，用户必须运行完整扫描，然后再次执行操作。

补救措施^{(Remediation)}：运行全面扫描。

• 启动Microsoft 安全扫描程序^{(Microsoft Safety Scanner)}，然后单击下一步^(Next)。
• 在“扫描类型^{(Scan Type)}”中，单击“完全扫描^{(Full Scan)}”，然后单击“下一步”^(Next)。

12] 0x80508026

原因^(Cause)：资源之一是容器的一部分。例如，资源之一是存档中的文件。

补救措施^{(Remediation)}：识别文件存档，并手动删除文件。

在扫描期间，Microsoft 安全扫描程序^{(Microsoft Safety Scanner)}会检测文件存档中可能包含的恶意软件，例如 .zip 文件^{(file archive, such as a .zip file)}。您应该确定该文件是否为恶意软件，并手动将其从存档中删除。

13] 0x80508025

原因^(Cause)：要完成操作，用户必须遵循一个程序。例如，用户必须更改系统设置。

补救措施^{(Remediation)}：按照日志或通知中的说明进行操作。

如果Microsoft 安全扫描程序^{(Microsoft Safety Scanner)}通知您错误并为您提供说明，请按照这些说明进行操作。如果该工具没有说明，您可以在该工具的日志文件中查找说明。为此，请按照上述步骤在记事本^(Notepad)中查看错误日志。现在，按照日志的最新条目中列出的任何说明进行操作。如果没有说明，请记下错误代码编号并查看它是否与本文中列出的任何错误相匹配。然后按照规定尝试补救措施。

如果您遇到此帖子中未列出的任何错误，请在评论部分指出。^{(Indicate in the comment section if you encountered any error not listed in this post.)}

How to troubleshoot Microsoft Safety Scanner errors in Windows 10

After you run the Microsoft Safety Scanner on Windows 10, you might receive a message that states that errors were found during the scan. In today’s, we will cover the possible error(s) you might encounter, the causes and the procedures you can carry out in order to remediate the errors.

Troubleshoot Microsoft Safety Scanner errors

It should be noted that some of these errors are informational messages or minor issues and may not require additional action. Specifically, failures that are marked as a warning in the log are less serious than failures that are marked as an error.

When you run this tool and it fails, you’ll first, need to determine why you received an error message. To do so, follow these steps:

Press Windows key + R. In the Run dialog box, copy and paste the environment variable below and hit Enter.

%systemroot%\debug

At the location, double-click the file named msert. Notepad will open.

In the new Notepad window, scroll until you find the error(s). They will usually start with 0x.

Possible errors

• 0x80508019
• 0x80508007
• 0x8050800C
• 0x8050A005
• 0x8050A002
• 0x8050A004
• 0x80508002
• 0x80508004
• 0x8050A001
• 0x80508001
• 0x80508024
• 0x80508026
• 0x80508025.

Once you have identified the errors, to troubleshoot the specific errors, you can follow the procedure outlined below, matched correspondingly against each error and the possible cause.

1] 0x80508019

Cause: The scan destination file or drive does not exist.

Remediation: Change the scan destination file or drive. Do the following:

• Start the Microsoft Safety Scanner.
• In Scan Type, click Customized scan, then click Choose Folder.
• In Browse For Folder, click a different file or drive, click OK > Next.

2] 0x80508007

Cause: The system has low memory.

Remediation: Download the Microsoft Safety Scanner again.

3] 0x8050800C

Cause: The system state prohibits the scan from running in a specific user context.

Remediation: Restart your computer, then retry the scan.

4] 0x8050A005

Cause: The signatures are not signed.

Remediation: Download the Microsoft Safety Scanner again.

5] 0x8050A002

Cause: The signature database is corrupted.

Remediation: Download the Microsoft Safety Scanner again.

6] 0x8050A004

Cause: The signatures are not valid or are corrupted.

Remediation: Download the Microsoft Safety Scanner again.

7] 0x80508002

Cause: The signature database is corrupted.

Remediation: Download the Microsoft Safety Scanner again.

8] 0x80508004

Cause: The signature database is corrupted.

Remediation: Download the Microsoft Safety Scanner again.

9] 0x8050A001

Cause: The engine could not load because there are signatures missing.

Remediation: Download the Microsoft Safety Scanner again.

10] 0x80508001

Cause: The engine could not load.

Remediation: Download the Microsoft Safety Scanner again.

11] 0x80508024

Cause: To complete the operation, the user must run a full scan and then take the action again.

Remediation: Run a full scan.

• Start the Microsoft Safety Scanner, and then click Next.
• In Scan Type, click Full Scan, and then click Next.

12] 0x80508026

Cause: One of the resources is part of a container. For example, one of the resources is a file in an archive.

Remediation: Identify the file archive, and remove the file manually.

During a scan, the Microsoft Safety Scanner detects possible malicious software contained in a file archive, such as a .zip file. You should determine whether the file is malicious software, and remove it from the archive manually.

13] 0x80508025

Cause: To complete the action, the user must follow a procedure. For example, the user must change a system setting.

Remediation: Follow the instructions in the log or in the notification.

If the Microsoft Safety Scanner notifies you of an error and gives you instructions, follow those instructions. If there are no instructions from the tool, you can look for instructions in the log file for the tool. To do this, follow the steps described above to view the error log in Notepad. Now, follow any instructions listed in the most recent entry of the log. If there are no instructions, note the error code number and see if it matches any of the errors listed in this post. Then try the remediation as prescribed.

Indicate in the comment section if you encountered any error not listed in this post.

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