这篇文章讨论了适用于Windows 11/10最佳免费知识库软件(best free knowledge base software)。知识库软件基本上是一个数据库，用于创建、存储、组织和管理有关您的产品、服务、主题和部门的信息。它可以是常见问题解答(FAQs)、故障排除指南、组织数据、手册、运行手册等。
知识数据库可以由响应客户查询和问题的人工智能提供支持。或者，它可以是简单的索引百科全书、目录、记录等。它由几个知识项组成，可以是主题、问题、答案、文章等。知识项可以是单独的实体，也可以是相互关联的。
什么是知识库软件？
知识库软件是允许您准备和组织知识数据库的程序或应用程序。现在，如果您正在寻找可在 Windows 11/10 PC 上使用的知识库软件，那么您已经登陆了正确的页面。在本文中，我们将提到一些更好的免费软件，它们使您能够记录、存储和组织具有结构甚至非结构化信息的知识数据库。其中一些免费软件是基于思维导图的，可让您以思维导图形式管理知识数据库。一些软件可让您为组织准备和管理常见问题解答(FAQs)，而一个软件可让您管理具有集成知识库的帮助台。总而言之，这些软件可以被不同类型的组织用于管理知识数据库。
现在让我们看看这些适用于Windows 11/10的知识库软件是什么。
(Best)适用于Windows 11/10最佳免费知识库软件(Knowledge Base Software)
以下是适用于您的 Windows 11/10 PC 的最佳免费知识库软件列表：
- 自由的心灵
- 自由平面
- 合流
- 大师知识管理软件
- 赫斯克
- phpMyFAQ
- 多库维基
让我们详细讨论上面列出的知识库软件！
1]自由思维
FreeMind主要是一种思维导图软件，您可以使用它创建和组织知识库。它使您可以创建和存储相互关联的知识项以构建完整的知识库。显然，知识库是以思维导图的形式创建的。您可以浏览父节点和子节点以查找知识库中的知识项。思维导图也可以加密。
您可以添加以下任何格式的节点：浮动节点、主题、子主题、重要、问题、想法、网站、引用、定义、描述等。它允许您添加超链接、图像、文本、文件和更多数据到节点。此外，您可以将图标分配给节点并自定义节点外观。它允许您在HTML和布局视图模式之间切换。
它提供的更多功能包括分配属性(Assign Attributes)、属性管理器(Attribute Manager)、连接节点(Join Nodes)、拆分节点(Split Node)、 共享地图(Share Map)、连接地图等。此外，您可以在(Join Map)OpenOffice Writer文档、HTML、TWiki、Java Applet中导出思维导图和知识库，PNG、JPEG、PDF、SVG等。
总而言之，它是一款不错的免费开源知识库软件，可让您在Windows 11/10上轻松创建、组织和管理您的知识库。
阅读：(Read:) 如何使用 Wolfram Alpha 知识引擎。(How to use Wolfram Alpha knowledge engine.)
2] 自由平面
Freeplane是适用于(Freeplane)Windows 11/10的免费开源知识库软件。该软件可让您以信息丰富的交互式思维导图的形式创建知识库。您可以在思维导图中添加父节点、子节点和子节点，以表示信息数据库中的知识项。节点内容可能包括文本、图标、图像、超链接、科学公式、计算等。您可以自定义思维导图的样式、布局、地图背景、节点核心、边缘属性等。
它的更多功能包括近似搜索(Approximate Search)、过滤器(Filters)、管理时间(Manage Time)、管理任务(Manage Task)、安装插件(Install Addons)、执行脚本(Execute Scripts)、分配热键(Assign Hotkeys)等。您可以以各种格式导出信息和思维导图，包括Latex文档、PDF、TWiki、Mediawiki、ADOC、HTML、JPEG、PNG、JNLP、XML、XLS、OPML等。
它是一个易于使用的简单知识库软件，适用于Windows 11/10。
阅读：(Read:) 如何在 Microsoft PowerPoint 中创建思维导图。(How to create a Mind Map in Microsoft PowerPoint.)
3]汇合
Windows 11/10的免费远程知识库软件。这是一项SaaS服务，您可以在其中与您的团队协作处理您的知识库。使用这款基于云的软件的免费计划时，您最多可以邀请 10 名团队成员。
它允许您在知识数据库中创建操作指南、疑难解答文章、博客、主项目文档和其他资源。您可以为您的知识文章创建页面，并为您的文章添加附件、文件、图像、表情符号、表格等。它还允许您自定义空间设置(Space Settings)，例如工作空间的外观、概览等。
您还可以将指南导出到Word或PDF文档。而且，它还允许您通过链接共享知识数据库。
要使用这个基于云的知识库，请在此处访问其网站(website here)。
4]大师知识管理软件(Guru Knowledge Management Software)
Guru Knowledge Management Software是一款基于云的知识库软件。您可以注册此服务，然后登录以使用它。它是企业记录、分发和使用集体知识的有效软件。
您可以使用其知识(Knowledge)部分添加新的板或板组来表示知识项。在每个板中，您可以添加多个知识卡和包含文本、文件链接、图像、视频、指向现有卡的链接、降价和更多元素的部分。您可以使用卡片管理器( Card Manager)和我的任务(My Tasks)菜单管理单个卡片和任务。
它允许您将卡片和部分下载为PDF文档并生成嵌入代码。此外，您可以将卡片添加到收藏夹列表、复制卡片URL以及设置隐私和共享选项。
您可以从这里开始使用这个免费的知识库软件(this free knowledge base software here)。但是，此服务的免费计划最多可供 3 个核心用户使用。
阅读：(Read:) 适用于 Windows 的最佳免费思维导图软件。(Best Free Mind Mapping software for Windows.)
5] 赫斯克
HESK是适用于(HESK)Windows 11/10的免费帮助台和知识库软件。它是基于 Web 的软件，需要像XAMPP这样的 Web 服务器才能工作。该软件适合小型初创企业创建和管理知识库以解决客户查询。
为了创建和组织帮助台知识库，它提供了一个知识库(Knowledgebase)菜单，您可以在其中创建包含多个公共和私人文章的类别。您可以在这里轻松构建您的知识数据库。将(Add)图像添加到您的文章、关键字、预设回复、自定义数据字段等到您的文章。它还提供了一些方便的功能，例如分配票证、禁止 IP、禁止电子邮件、服务消息、电子邮件模板、状态(Assign Tickets, Ban IPs, Ban Emails, Service Messages, Email Templates, Statuses, )等。
它是一款优秀且易于使用的帮助台软件，集成了知识库软件。您可以从hesk.com下载它。
6] phpMyFAQ
如您所见，phpMy FAQ是一款免费的知识库软件，可让您创建和管理FAQ数据库。它允许您创建管理员帐户，然后将用户添加到具有特定权限的组中。用户可以创建新文档并以PDF 格式(PDF)共享和打印它们。您可以通过添加名称、问题、答案、附件、评论、词汇表项目、电子邮件、类别、关键字和指向常见问题的链接来创建和准备(FAQ)常见(FAQs)问题。它允许您将常见问题解答(FAQs)导出为PDF、JSON、XHTML和纯 XML 格式。
以下是这个免费和开源知识库软件的一些不错的功能：
- 您可以使用HTTP身份验证或基于 OpenLDAP 的用户管理来保护您的FAQ数据库。
- 备份和恢复数据库的选项也可以在其中使用。
- 它还允许您将您的Twitter帐户与您的常见问题解答(FAQ)数据库集成，并让您的关注者保持更新。
- 需要提及的更多功能包括高级搜索(Advanced Search)、搜索引擎优化(Search Engine Optimization)、统计(Statistics)和高级垃圾邮件防护(Advanced Spam Protection)。
phpMyFAQ 软件可以从这里(from here)下载。但是，请注意它适用于XAMPP或WAMP等 Web 服务器。
7] 多库维基
DokuWiki是一个简单的免费和开源知识库和适用于Windows 11/10的 wiki 软件。它可以用于企业知识数据库以及更多的用例，如私人笔记本、项目工作场所、软件手册等。它有很多很好的功能，包括添加和上传图像和媒体文件、嵌入HTML语法、无限制的页面修订、命名空间中的内容分类、可定制的跨维基(Interwiki)链接、页面的编辑部分等等。
它还生成自动目录，提供自动保存功能，提供访问控制(Access Control)和反垃圾邮件措施(Anti-Spam Measures)，并具有基于索引的快速全文搜索选项。它支持与LDAP、MySQL、Postgres和其他具有身份验证后端的集成。
它还有很多好的功能；您可以了解更多信息并从其官方网站(official website)下载。
什么是开源知识库？
开源知识库软件是其源代码在网上免费分发的软件。您可以下载和分析开源知识库软件的源代码，也可以不受限制地对其进行修改。在本文中，我们提到了一些开源知识库软件。仅举几例，您可以尝试Freeplane、phpMyFAQ 和DokuWiki，它们是完全免费的开源知识库软件。
Confluence 是知识库吗？
是的，Confluence是一个知识库软件。它使您可以准备一个包含操作方法文章、故障排除指南和更多内容的知识数据库。我们已经详细讨论了它，因此请在本文的上方查看。
就是这样！
Best free Knowledge Base Software for Windows 11/10
This post talks about the best free knowledge base software available for Windows 11/10. A knowledge base software is basically a database that is used for creating, storing, organizing, and managing information on your products, services, topics, and department. It can be FAQs, troubleshooting guides, organization data, manuals, runbooks, and more.
A knowledge database can be powered by artificial intelligence that responds to customer queries and questions. Or, it can be simply an indexed encyclopedia, catalog, record, etc. It consists of several knowledge items that can be a topic, question, answer, article, and more. The knowledge items can be separate entities or can also be interconnected.
What is a Knowledge Base software?
A knowledge base software is a program or application that allows you to prepare and organize a knowledge database. Now, if you are looking for a knowledge base software to use on Windows 11/10 PC, you have landed on the right page. In this article, we are going to mention some of the better free software that enable you to record, store, and organize your knowledge database with structures or even unstructured information. Some of these free software are mind-map based that let you manage knowledge databases in mind map forms. A few software let you prepare and manage FAQs for organizations, while one software lets you manage a helpdesk with an integrated knowledge base. All in all, these software can be used by different kinds of organizations for managing knowledge databases.
Let us now check out what are these knowledge base software for Windows 11/10.
Best free Knowledge Base Software for Windows 11/10
Here is a list of best free knowledge base software for your Windows 11/10 PC:
- FreeMind
- Freeplane
- Confluence
- Guru Knowledge Management Software
- HESK
- phpMyFAQ
- DokuWiki
Let us discuss the above-listed knowledge base software in detail!
1] FreeMind
FreeMind is primarily a mind mapping software using which you can create and organize a knowledge base. It lets you create and store interconnected knowledge items to make an entire knowledge base. And obviously, the knowledge base is created in the form of mind maps. You can browse through parent and child nodes to look for knowledge items in your knowledge base. The mind maps can be encrypted too.
You can add nodes in any of the following formats: floating node, topic, subtopic, important, question, idea, website, quotation, definition, description, etc. It lets you add hyperlinks, images, text, files, and more data to the nodes. Furthermore, you can assign icons to nodes and customize node appearance. It lets you toggle between HTML and layout view modes.
Some more features provided in it include Assign Attributes, Attribute Manager, Join Nodes, Split Node, Share Map, Join Map, etc. Plus, you can export the mind maps and knowledge base in OpenOffice Writer document, HTML, TWiki, Java Applet, PNG, JPEG, PDF, SVG, etc.
All in all, it is a good free and open-source knowledge base software that allows you to easily create, organize, and manage your knowledge base on Windows 11/10.
Read: How to use Wolfram Alpha knowledge engine.
2] Freeplane
Freeplane is a free and open-source knowledge base software for Windows 11/10. This software lets you create a knowledge base in form of informative and interactive mind maps. You can add parent nodes, child nodes, and sub-nodes to your mind map to represent the knowledge items in your information database. The node content may include text, icons, images, hyperlinks, scientific formulas, calculations, and more. You can customize style, layout, map background, node core, edge properties, and more of your mind maps.
More features of it to mention include Approximate Search, Filters, Manage Time, Manage Task, Install Addons, Execute Scripts, Assign Hotkeys, etc. You can export the information and mind maps in various formats including Latex document, PDF, TWiki, Mediawiki, ADOC, HTML, JPEG, PNG, JNLP, XML, XLS, OPML, etc.
It is an easy to use simple knowledge base software for Windows 11/10.
Read: How to create a Mind Map in Microsoft PowerPoint.
3] Confluence
Confluence is a free remote knowledge base software for Windows 11/10. It is a SaaS service where you can work on your knowledge base in collaboration with your team. You can invite up to 10 members of your team when using the free plan of this cloud-based software.
It lets you create how-to guides, troubleshooting articles, blogs, master project documentation, and other resources in your knowledge databases. You can create pages for your knowledge articles and add attachments, files, images, emojis, tables, and more to your articles. It also lets you customize Space Settings like look and feel, overview, and more of your workspace.
You can also export guides to Word or PDF documents. And, it also lets you share the knowledge database via link.
To use this cloud-based knowledge base, head over to its website here.
4] Guru Knowledge Management Software
Guru Knowledge Management Software is a cloud-based knowledge base software. You can sign up for this service and then log in to use it. It is an effective software for enterprises to record, distribute, and use collective knowledge.
You can use its Knowledge section to add a new board or board group for representing a knowledge item. In each board, you can add multiple knowledge cards and sections with text, file links, images, videos, links to existing cards, markdown, and more elements. You can manage individual cards and tasks using Card Manager and My Tasks menu.
It lets you download cards and sections as a PDF document and generate embed code. Plus, you can add a card to your favorites list, copy card URL, and set up privacy and sharing options.
You can get started with this free knowledge base software here. However, the free plan of this service is for at most 3 Core users.
Read: Best Free Mind Mapping software for Windows.
5] HESK
HESK is a free helpdesk and knowledge base software for Windows 11/10. It is web-based software and requires a web server like XAMPP to work. This software is suitable for small size startup businesses to create and manage a knowledge base to resolve customer queries.
To create and organize a helpdesk knowledge base, it offers a Knowledgebase menu where you can create categories with several public and private articles. You can easily build your knowledge database here. Add images to your articles, keywords, canned responses, custom data fields, and more to your articles. Some handy features like Assign Tickets, Ban IPs, Ban Emails, Service Messages, Email Templates, Statuses, and more are also available in it.
It is a good and easy-to-use helpdesk software with integrated knowledge base software. You can download it from hesk.com.
6] phpMyFAQ
As you can guess by the name, phpMyFAQ is a free knowledge base software that lets you create and manage FAQ databases. It lets you create an administrator account and then add users in groups with specific permissions. The users can create new documents and share and print them in PDF. You can create and prepare FAQs by adding the name, question, answer, attachments, comments, glossary items, email, category, keywords, and link to the FAQ. It lets you export FAQs to PDF, JSON, XHTML, and plain XML formats.
Here are some nice features of this free and open-source knowledge base software:
- You can use HTTP authentication or OpenLDAP-based user management to secure your FAQ database.
- The options to backup and restore the database are also available in it.
- It also lets you integrate your Twitter account with your FAQ database and keep your followers updated.
- Some more features to mention include Advanced Search, Search Engine Optimization, Statistics, and Advanced Spam Protection.
phpMyFAQ software can be downloaded from here. But, do note that it works with a web server like XAMPP or WAMP.
7] DokuWiki
DokuWiki is a simple free and open source knowledge base and wiki software for Windows 11/10. It can be used for corporate knowledge databases as well as have some more use cases like a private notebook, project workplaces, software manuals, etc. It has a lot of good features that include adding and uploading images and media files, embedding HTML syntax, unlimited page revisions, categorizing content in namespaces, customizable Interwiki links, editing sections of a page, and many more.
It also generates an automatic table of content, provides an autosave feature, offers Access Control and Anti-Spam Measures, and has an index-based fast full-text search option. It supports integrating with LDAP, MySQL, Postgres, and others with authentication backends.
There are a lot more good features in it; you can know more about it and download it from its official website.
What is open source Knowledge Base?
An open-source knowledge base software is the software whose source is distributed freely online. You can download and analyze the source code of an open-source knowledge base software as well as modify it without any restriction. In this article, we have mentioned some open source knowledge base software. To name a few, you can try Freeplane, phpMyFAQ, and DokuWiki that are completely free and open-source knowledge base software.
Is Confluence a Knowledge Base?
Yes, Confluence is a knowledge base software. It lets you prepare a knowledge database with how-to articles, troubleshooting guides, and more content. We have discussed it in detail, so check it out above in this article.
That’s it!
