微软的Xbox One提供了无与伦比的游戏体验。但是，游戏机有时可能会出现问题。例如，设备有时无法读取游戏光盘和蓝光电影。即使经过多次尝试，结果都是一样的，不尽人意。这可能需要致电Microsoft，但您可以尝试这些解决方案，看看其中是否适合您。
Xbox One 不读盘
Xbox One无法读取光盘的原因可能有多种：
- 污垢、头发或碎片(Dirt, Hair or Debris)——如果您的客厅里有宠物，那么它的头发或灰尘很可能会落在蓝光(Blu-ray)驱动器上。
- 激光故障(Faulty Laser)– 这是大多数光盘错误的主要原因。确定后，需要紧急更换。
- 底层组件的故障(Failure of underlying components)——如果你不知道的话，Xbox One上的磁盘驱动器是由齿轮、螺丝和不同的齿轮和滚轮等物体组合而成的。对这些部件中的任何一个的非自愿损坏都会使光盘停止运行。
- 异物(Foreign Objects)——硬币、火柴、便利贴等。
可能的解决方案(Possible Solutions)
检查(Check)，如果您仅对单张光盘有问题，以及其他光盘是否工作正常。如果是，请按照以下步骤操作，
小心地握住光盘的边缘，不要接触顶部或底部表面，用柔软、干净的湿布清洁光盘。
尝试播放光盘
如果您的Xbox 主(Xbox Home)屏幕提示您插入光盘，即使光盘已插入，这表明设备无法识别您的光盘。这可能有两个可能的原因，
- 一，Instant-On电源模式的设置导致控制台无法读取光盘。
- 其次，控制台的磁盘驱动器需要维修。
如何解决这些问题？
1：通过使用 Instant-On 电源模式，更改电源模式并重启控制台(1: By using Instant-On power mode, change power modes and power cycle the console)
就是这样：
按(Press)Xbox按钮打开指南。
然后，从列出的选项中选择“系统”并导航到“设置”部分。(System)
在那里，选择“电源和启动” > Power mode和启动
选择电源(Power)模式，然后点击“节能”按钮。
现在，按住控制台上的Xbox按钮 10 秒钟，执行“硬重启” 。主机完全关闭后，再次按下主机上的Xbox按钮以重新启动它。
再次尝试您的光盘。等待几秒钟，看看控制台是否识别它。如果控制台现在可以读取光盘，您可以恢复到Instant-On电源模式。
如果问题再次发生，请按照上述步骤操作。
2：请求维修(2: Request a repair)
如果上述解决方案未能产生所需的结果，请准备好您的控制台进行维修。前往在线服务中心(Online Service Center)申请维修。
确保(Make)蓝光(Blu-ray)播放器应用程序已成功安装
如果您可以播放游戏光盘但不能播放CD(CDs)、DVD(DVDs)或蓝光光盘(Blu-ray Discs)，请确保已成功安装蓝光播放器应用程序。(Blu-ray)如果没有，请通过Xbox Home在(Xbox Home)Xbox One上设置和安装蓝光(Blu-ray)和DVD播放器应用程序。为了这，
按(Press)Xbox按钮打开指南，选择主页，(Home)然后向右滚动并选择商店(Store)。
接下来，选择搜索(Search)并在搜索栏中输入蓝光，按控制器上的(Blu-ray)菜单(Menu)按钮。稍后(Later)，在看到时选择蓝光播放器应用程序。(Blu-ray Player)
完成后，选择免费(Free)或安装(Install)以下载并安装蓝光播放器(Blu-ray Player)应用程序
更换游戏
如果之前的解决方案都没有解决问题，并且您仍然无法播放光盘，请尝试更换游戏。根据Microsoft 游戏光盘交换计划的条款和条件， (Microsoft Game Disc Exchange Program)Microsoft允许您在购买后 90 天内更换光盘。但是，在要求任何交换之前，您需要确保该游戏是由Microsoft或其他公司发布的。在后一种情况下，您需要联系公司以了解其关于交换光盘的政策，因为Microsoft 游戏光盘交换计划(Microsoft Game Disc Exchange Program)仅(ONLY)适用于Microsoft发布的游戏，并且视供应情况而定。
来源(Source)：xbox.com。
XBox One not reading disc
Microsoft’s Xbox One offers an unmatched gaming experience. However, the gaming console at times may throw up problems. For instance, the device sometimes fails to read game discs and Blu-ray movies. Even after repeated attempts, the result is the same, unsatisfactory. It may require a call to Microsoft, but you can try these solutions and see if any of it works for you.
XBox One not reading disc
There can be multiple reasons for Xbox One failing to read a disc:
- Dirt, Hair or Debris – If there are pets in your living room, chances are its hair or dust can settle on the Blu-ray drive.
- Faulty Laser – This is the primary reason for most disc errors. When ascertained, it requires an urgent replacement.
- Failure of underlying components – if you are not aware, the disc drive on the Xbox One is run by an assembly of objects like gears, screws and different gears and rollers. Involuntary damage to any of these parts can stop the disc from running.
- Foreign Objects – coins, matchstick, sticky notes, etc.
Possible Solutions
Check, if you’re having a problem with a single disc only and if other discs are working fine. If yes, follow these steps,
Clean the disc with a soft, clean and damp cloth by carefully holding the disc by the edges without touching the top or bottom surface.
Try playing the disc
If your Xbox Home screen prompts you to insert a disc even when the disc is already inserted, it indicates that the device fails to recognize your disc. There can be two possible reasons for this,
- One, the settings for Instant-On power mode has rendered the console unable to read discs.
- Second, the console’s disc drive needs servicing.
How to resolve these issues?
1: By using Instant-On power mode, change power modes and power cycle the console
Here’s how:
Press the Xbox button to open the guide.
Then, select ‘System’ from the listed options and navigate to ‘Settings’ section.
There, choose ‘Power & startup’ > Power mode & startup
Select Power mode, and hit ‘Energy saving’ button.
Now, perform a “hard power cycle” by holding down the Xbox button on the console for 10 seconds. Once the console has completely shut down, press the Xbox button on the console again to restart it.
Try your disc again. Wait a few seconds to see if the console recognizes it. If the console can now read the disc, you can revert to Instant-On power mode.
Follow the above steps if the problem happens again.
2: Request a repair
If the solution mentioned above fails to yield the desired result, ready your console for a repair. Go to the Online Service Center to request a repair.
Make sure the Blu-ray player app has been installed successfully
If you can play game discs but not CDs, DVDs, or Blu-ray Discs, make sure that the Blu-ray player app has installed successfully. If not, set up and install the Blu-ray and DVD player app on Xbox One via Xbox Home. For this,
Press the Xbox button to open the guide, select Home, and then scroll right and select Store.
Next, select Search and type Blu-ray in the search bar, press the Menu button on your controller. Later, select the Blu-ray Player app when seen.
When done, select Free or Install to download and install the Blu-ray Player app
Replace the game
If none of the previous solutions fixed the problem and you still can’t play the disc, try replacing the game. Microsoft allows you to exchange the disc within 90 days of purchase under the terms and conditions of the Microsoft Game Disc Exchange Program. However, before claiming any exchange, you need to ensure if the game is published by Microsoft or another company. In the latter case, you need to contact the company for its policy regarding exchanging discs since the Microsoft Game Disc Exchange Program applies ONLY to games published by Microsoft and is subject to availability.
Source: xbox.com.
