在今天的帖子中，我们将确定一些可能触发视频流服务Amazon Prime 错误代码^{(Amazon Prime error codes)} 1060和9074的潜在已知原因，并提供可能的解决方案，您可以尝试帮助解决与上述两个错误代码相关的问题.

亚马逊 Prime 视频错误代码 1060

由于^(Due)网络不一致，当您尝试在Windows 10或任何其他流媒体设备上访问Amazon Prime时，您可能会收到以下错误消息：^{(Amazon Prime)}

Ensure your device Is connected to the Internet and then select Retry. If the connection works, but you are still seeing this message, restart the app or contact Amazon Customer Service at amazon.com/vldeohelp. Error Code: 1060

如果您遇到Amazon Prime Video 错误代码 1060^{(Amazon Prime Video error code 1060)}，您可以尝试以下我们推荐的解决方案（不分先后顺序），看看是否有助于解决问题。

1. 重新启动或重置您的路由器/调制解调器
2. 切换到以太网（有线）连接（如果适用）
3. 验证^(Verify)您满足最低带宽要求
4. 删除代理^{(Remove Proxy)}服务器或卸载VPN客户端（如果适用）

让我们看一下与列出的每个解决方案相关的过程的描述。

1]重新启动^(Reboot)或重置您的路由器/调制解调器

您正在使用的互联网调制解调器/路由器可能存在配置问题。在这种情况下，您很可能通过重新启动或重置网络设备（调制解调器或路由器）来解决问题。

要执行路由器/调制解调器重新启动，只需使用专用的 On/Off 按钮两次。按下一次可关闭设备，然后等待至少 30 秒，然后再次按下该按钮。这将确保电力电容器被耗尽。

您可以通过拔下互联网设备的电源来实现相同的目的。然后等待至少 5 分钟并插入调制解调器/路由器并等待连接指示灯开始闪烁。

如果Amazon Prime Video 错误代码 1060 ^{(Amazon Prime Video error code 1060 )}仍然存在，您需要执行路由器重置。但请记住，此操作将重置您的自定义登录凭据（从您的路由器页面）和您建立的任何自定义网络设置。

要在网络设备上执行重置，请使用锋利的物体（如牙签或针）触及路由器或调制解调器背面的重置按钮。将其按下并保持至少 10 秒钟 - 或直到您看到所有前面的LED^(LEDs)立即开始闪烁。

重置操作完成后，尝试在Amazon Prime上流式传输内容。如果问题仍未解决，请继续执行下一个解决方案。

2]切换^(Switch)到以太网（有线）连接（如果适用）

众所周知，Amazon Prime是对带宽要求最高的流媒体服务（尤其是在智能电视^{(Smart TVs)}上）。由于它总是试图在智能电视^{(Smart TVs)}上强制进行高清播放（即使在有限带宽下）， 当您连接到信号有限的 Wi-Fi 网络时，您可能会看到错误代码 1060^{(error code 1060)}。您完全有可能看到该错误，因为您的网络不够强大，无法维持高清质量的流媒体。

在这种情况下，解决问题的一种方法是切换到以太网（有线）连接。此外（如果不能选择电缆），您应该考虑购买 Wi-Fi 扩展器，以确保您有足够的信号来维持高清播放。

如果问题仍未解决，您可以继续下一个解决方案。

3]验证^(Verify)您满足最低带宽要求

尽管Amazon Prime只需要 900 Kbps 的流媒体，但这仅适用于小屏幕（Android、iOS）和桌面（PC、Mac）。但是，如果您尝试从智能^(Smart)电视（或使用Chromecast、Roku等） 流式传输Amazon Prime ，则带宽要求为^{(Amazon Prime)}3.5 Mbps。

如果您的计划有限，则您当前的ISP可能无法为您提供足够的带宽来使用此服务。在这种情况下，您可以测试您的 Internet 连接速度，^{(run a test speed of your Internet connection)}以查看您是否满足设备的最低带宽要求。

4]删除代理^{(Remove Proxy)}服务器或卸载VPN客户端（如果适用）

与Netflix、HBO Go和DisneyPlus类似，Amazon Prime在阻止^{(Amazon Prime)}VPN 和代理^{(VPN and Proxy)}用户流式传输内容方面变得更加积极主动。

用户报告称，Amazon Prime可以检测您是否在使用代理^(Proxy)服务器，并且它还能够检测多种VPN客户端。这可能会导致Amazon Prime Video 错误。^{(Amazon Prime Video error.)}

因此，如果您使用的是代理^(Proxy)服务器或VPN客户端，并且您之前已确认您有足够的带宽从该服务流式传输，您可以尝试通过Windows 10 中的程序和功能小程序卸载您的 VPN 软件，^{(uninstalling your VPN software via the Programs and Features applet)}或从你的电脑，看看是否能解决问题。

亚马逊 Prime 视频错误代码 9074

当您尝试在Roku、Windows 10 或任何其他流媒体设备上访问Amazon Prime时，您可能会收到以下错误消息或类似内容：^{(Amazon Prime)}

我们无法处理您的请求。请^(Please)稍后再试或通过 amazon.com/vldeohelp 联系亚马逊客户服务^{(Amazon Customer Service)}。
错误代码：9074。请求 ID：36513a92-2ca1 -11 e8-843e-b928800f3d01

出现此错误消息的原因有很多。下面列出了其中一些（所有这些可能都不适用于您）。

• Amazon Prime Video在后端服务器上面临技术难题。
• 服务中断。
• ^(Channel)如果您使用Roku流式传输Amazon Prime并使用频道，则频道配置问题。
• Roku处于错误状态：如果您使用Roku流式传输Amazon Prime 视频^{(Amazon Prime Videos)}，它很可能会被添加到您的Amazon Account Management中。
• 设备^(Device)处于错误状态，任何设备（包括Roku、互联网路由器、电视等）都处于错误状态。
• 网络共享。
• VPN 和代理。

如果您遇到Amazon Prime Video 错误代码 9074^{(Amazon Prime Video error code 9074)}，您可以尝试以下我们推荐的解决方案（不分先后顺序），看看是否有助于解决问题。

1. 检查亚马逊 Prime 视频状态
2. 重启所有设备
3. 删除代理^{(Remove Proxy)}服务器或卸载VPN客户端
4. 在 Roku 中重置频道
5. 从亚马逊注销 Roku 设备

让我们看一下与列出的每个解决方案相关的过程的描述。

1]检查亚马逊Prime视频状​​态

亚马逊^(Amazon)（与所有其他流媒体服务一样）也有一些停机时间，它要么正在进行维护，要么面临一些您基本上无能为力的技术难题。

此解决方案需要您导航到Down Detector并检查Amazon Prime Video状态。已解决的问题通常也会与日期和时间一起列在此处。

如果状态正常但您仍然遇到Amazon Prime Video 错误代码 9074，^{(Amazon Prime Video error code 9074, )}您可以继续下一个解决方案。

2]重启所有设备

此解决方案需要您重启所有设备，包括路由器^(Router)、电视、Roku设备等。

就是这样：

• 正确关闭所有设备。
• 现在，取出每个设备的电源插座并按住电源按钮至少 10-15 秒。
• 在规定时间后松开电源按钮，让设备保持约 10 分钟。
• 接下来将所有内容重新插入并启动您的设备。

您现在可以导航到Amazon Prime Video并检查错误代码 9074^{(error code 9074)}是否已解决。如果没有，请继续下一个解决方案。

3]删除代理^{(Remove Proxy)}服务器或卸载VPN客户端

如果您使用任何类型的VPN 或代理^(Proxy)，请确保分别卸载或删除它们，然后尝试在 不启用任何内容的情况下连接到Amazon Prime Video并查看^{(Amazon Prime Video)}错误代码 9074^{(error code 9074 )}是否已解决。

此外，如果您使用组织或公共场所的互联网连接，请确保从公共网络切换到专用网络^{(switch from the public network to a private network)}并检查问题是否仍然存在。

要尝试的另一件事是断开当前连接到Roku^(Roku)设备正在使用的网络连接的所有其他设备。

如果这些操作都没有帮助，您可以尝试下一个解决方案。

4]在Roku中重置频道

如果您使用Roku流式传输Amazon Prime Video，您很可能会添加一个频道来访问该平台。手动添加频道时会出现问题，手动添加时可能会出现配置设置不正确的问题。在这种情况下，您需要导航到您的Roku设置并从那里删除Amazon Prime Video频道。然后重新启动您的Roku设备并再次添加频道并检查错误代码 9074^{(error code 9074)}是否已解决。

请执行下列操作：

• 导航到您的 Roku 频道菜单 ^{(Roku Channel Menu )}并导航到 Prime Video的频道。
• 单击 频道选项 ^{(Channel options )}（或者您可以使用远程快捷方式），然后单击 删除^(Remove)。
• 删除频道后，重新启动设备。
• 重新启动后，导航到Channel Store 并搜索 Prime Video。
• 单击添加频道按钮， 添加频道 ^{(Add Channel )}后，启动Prime Video。

如果问题仍然存在，请继续执行下一个解决方案。

5]从亚马逊^(Amazon)注销Roku^{(Deregister Roku)}设备

此时，您的Roku上的^(Roku)Amazon帐户可能存在问题。您单独登录亚马逊^(Amazon)，然后相应地下载其他功能和配置。但是，有时您的亚马逊^(Amazon)Roku设备中的帐户设置可能会损坏并导致一些问题。

在此解决方案中，您需要导航到您的设置并从您的亚马逊帐户中注销您的^(Amazon)Roku设备，然后使用相同的步骤以相反的顺序再次添加它。

请执行下列操作：

• 导航^(Navigate)到亚马逊的官方帐户页面并打开您的设置。
• 进入“设置”^(Settings)后，导航至“数字内容^{(Digital Content)}” 。
• 在数字管理^{(Digital Management)}选项卡下，单击管理您的内容和设备^{(Manage your Content and Devices )}按钮。
• 现在，一旦新窗口打开，点击 Your Devices。

此处将列出连接到您帐户的所有设备。

• 接下来，找到Roku^(Locate)设备^(Roku)并单击取消注册^{(Deregister )}按钮。
• 现在重新启动您的Roku设备并导航到 Prime Video。
• 加载频道/应用程序后，单击 Settings/Menu （您也可以使用遥控器上的快捷方式）。
• 之后，选择 帮助和设置^{(Help and Settings)}菜单。
• 点击退出^{(Sign out)}。
• 现在您将被再次要求退出亚马逊^(Amazon)帐户。点击^(Click)退出^{(Sign out)}。_ 
• 再次重新启动您的Roku设备。现在尝试再次添加您的亚马逊^(Amazon)账户，然后添加亚马逊^(Amazon)渠道。

完成后，检查Amazon Prime Video 错误^{(Amazon Prime Video error )}是否已解决。

如果这篇文章中针对Amazon Prime Video 错误代码 1060 和 9074^{(Amazon Prime Video error code 1060 and 9074)}列出的故障排除步骤都没有帮助您，您可能需要联系您的设备制造商、ISP或Amazon 支持^{(Amazon Support)}以寻求帮助。

Let’s know in the comments section below if you tried other solutions not listed in this post that fixed the Amazon Prime Video error code 1060 and 9074 for you!

How to fix Amazon Prime Video error codes 1060 and 9074

In today’ѕ post, we will identify some potential known causes that can trigger the video strеaming service Amazon Prime error codes 1060 and 9074, as well as provide the possible solutions you can try to help remediate the issue as it relates to the two aforementioned error codes.

Amazon Prime Video error code 1060

Due to network inconsistency, you might receive the following error message when you try to access Amazon Prime on Windows 10 or any other streaming device:

Ensure your device Is connected to the Internet and then select Retry. If the connection works, but you are still seeing this message, restart the app or contact Amazon Customer Service at amazon.com/vldeohelp. Error Code: 1060

If you’re faced with the Amazon Prime Video error code 1060, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.

1. Reboot or reset your router/modem
2. Switch to ethernet (cabled) connection (if applicable)
3. Verify you meet minimum bandwidth requirements
4. Remove Proxy server or uninstall VPN client (if applicable)

Let’s take a look at the description of the process involved in relation to each of the listed solutions.

1] Reboot or reset your router/modem

It is possible that there might be a configuration issue with the internet modem/router that you are using. In this case, you can most likely resolve the problem by rebooting or resetting your networking device (modem or router).

To perform a router/modem reboot, simply use the dedicated On/Off button twice. Press it once to turn the device off, then wait at least 30 seconds before pressing the button once again. This will ensure that the power capacitors are drained.

You can achieve the same thing by unplugging the power to your internet device. Then wait for at least 5 minutes and plug in the modem/router and wait for the connectivity light to start blinking.

If the Amazon Prime Video error code 1060 persists, you’ll need to perform a router reset. But keep in mind that this operation will reset your custom login credentials (from your router page) and any custom network settings that you established.

To perform a reset on your networking device, use a sharp object (like a toothpick or a needle) to reach the reset button on the back on your router or modem. Press it down and keep it pressed for a minimum of 10 seconds – or until you see that all of the front LEDs start flashing at once.

After the reset operation completes, try streaming content on Amazon Prime. If the issue is still not resolved, continue with the next solution.

2] Switch to ethernet (cabled) connection (if applicable)

It’s known that Amazon Prime is the most bandwidth-demanding streaming service (especially on Smart TVs). Due to the fact that it always tries to force HD playback (even on limited bandwidth) on Smart TVs, you might expect to see the error code 1060 when connected to a Wi-Fi network with a limited signal. It’s entirely possible that you see the error because your network is not strong enough to sustain HD quality streaming.

In this case, one way to resolve the issue is to switch to an ethernet (cabled) connection. Additionally (if a cable is not an option), you should consider getting a Wi-Fi expander to ensure that you have enough signal to sustain HD playback.

If the issue is still unresolved, you can proceed with the next solution.

3] Verify you meet minimum bandwidth requirements

Even though Amazon Prime only requires 900 Kbps to stream, this only applies to small screens (Android, iOS) and desktop (PC, Mac). However, if you try to stream Amazon Prime from a Smart TV (or using Chromecast, Roku, etc.) the bandwidth requirement is 3.5 Mbps.

If you’re on a limited plan, there’s a chance that your current ISP is not providing you with enough bandwidth to use this service. In this case, you can run a test speed of your Internet connection to see if you meet the minimum bandwidth requirement on your device.

4] Remove Proxy server or uninstall VPN client (if applicable)

Similar to Netflix, HBO Go and DisneyPlus, Amazon Prime is becoming a lot more pro-active in preventing VPN and Proxy users from streaming content.

Users are reporting that Amazon Prime can detect if you’re using a Proxy server and it’s capable of detecting a wide selection of VPN clients as well. This might be causing the Amazon Prime Video error.

So if you’re using a Proxy server or VPN client and you have previously confirmed that you have enough bandwidth to stream from this service, you can try uninstalling your VPN software via the Programs and Features applet in Windows 10 or remove any proxy server from your computer and see if that resolves the issue.

Amazon Prime Video error code 9074

You might receive the following error message or something similar when you try to access Amazon Prime on Roku, Windows 10 or any other streaming device:

We’re unable to process your request. Please try again later or contact Amazon Customer Service at amazon.com/vldeohelp.
Error Code: 9074. Request ID: 36513a92-2ca1 -11 e8-843e-b928800f3d01

This error message occurs due to a number of different reasons. Some of them are listed below (all of them might not be applicable to you).

• Technical difficulties whereby Amazon Prime Video is facing issues at the backend server.
• Service Outage.
• Channel configuration issues if you are using Roku to stream Amazon Prime and are using a channel.
• Roku in error state: If you use Roku to stream Amazon Prime Videos, it will most probably be added to your Amazon Account Management.
• Device in error state whereby any of the devices (including Roku, internet router, TV, etc.) are in an error state.
• Internet sharing.
• VPN and proxies.

If you’re faced with the Amazon Prime Video error code 9074, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.

1. Check Amazon Prime Video status
2. Power cycle all your device
3. Remove Proxy server or uninstall VPN client
4. Reset Channel in Roku
5. Deregister Roku device from Amazon

Let’s take a look at the description of the process involved in relation to each of the listed solutions.

1] Check Amazon Prime Video status

Amazon (like all other streaming services) also has some downtime where it is either undergoing maintenance or is facing some technical difficulty that you basically can’t do anything about.

This solution requires you navigate to Down Detector and check Amazon Prime Video status. The resolved issues are also usually listed there along with the date and time.

If the status is OK but you still encounter the Amazon Prime Video error code 9074, you can continue with the next solution.

2] Power cycle all your device

This solution requires you power-cycle all the devices including Router, TV, Roku device, etc.

Here’s how:

• Turn off every device properly.
• Now, take out the power outlet of each device and press and hold the power button for at least 10-15 seconds.
• Release the power button after the prescribed time and let the devices be for around 10 minutes.
• Next plug everything back in and start your devices.

You can now navigate to Amazon Prime Video and check if error code 9074 has been solved. If not, continue with the next solution.

3] Remove Proxy server or uninstall VPN client

If you are using any type of VPN or Proxy, make sure that you uninstall or remove them respectively, and then try connecting to Amazon Prime Video without enabling anything and see if the error code 9074 is resolved.

Also, if you are using an internet connection of organizations or public places, make sure that you switch from the public network to a private network and check if the issue persists.

Another thing to try is disconnecting all other devices which are currently connected to the network connection which is also being used by your Roku device.

If none of these actions helps, you can try the next solution.

4] Reset Channel in Roku

If you are using Roku to stream Amazon Prime Video, you’re most likely would have added a channel to access the platform. There are problems with channels as you add them manually and when adding manually, there are chances of the configuration not being set properly. In this case, you need to navigate to your Roku settings and remove the Amazon Prime Video channel from there. Then restart your Roku device and add the channel again and check if the error code 9074 is resolved.

Do the following:

• Navigate to your Roku Channel Menu and navigate to Prime Video’s channel.
• Click on Channel options (or you can use the remote shortcut) and then click on Remove.
• After removing the channel, restart your device.
• After restarting, navigate to the Channel Store and search for Prime Video.
• Click on the button of Add Channel and after the channel is added, launch Prime Video.

If the issue persists, continue with the next solution.

5] Deregister Roku device from Amazon

At this point, there is a possibility that there is some problem with your Amazon account on your Roku. You log into Amazon separately and additional features and configurations are then downloaded accordingly. However, sometimes the account settings in your Roku device for Amazon might get corrupt and cause several issues.

In this solution, you need to navigate to your Settings and deregister your Roku device from your Amazon account and later on add it back again using the same steps in reverse order.

Do the following:

• Navigate to Amazon’s official account page and open your Settings.
• Once you get to Settings, navigate to Digital Content.
• Under the tab of Digital Management, click the Manage your Content and Devices button.
• Now, once the new window opens, click on Your Devices.

Here all the devices connected to your account will be listed.

• Next, Locate the Roku device and click on the Deregister button.
• Now restart your Roku device and navigate to Prime Video.
• Once the channel/application is loaded, click on Settings/Menu (you can also make use of the shortcut from your remote).
• After, select the menu of Help and Settings.
• Click on Sign out.
• Now you will be asked again to sign out of Amazon account as well. Click on Sign out.
• Restart your Roku device again. Now try adding your Amazon account again and then add the Amazon channel.

Once done, check to see if the Amazon Prime Video error is resolved.

If none of the troubleshooting steps outlined in this post for Amazon Prime Video error code 1060 and 9074 doesn’t help you, you may need to contact your device manufacturer, ISP or Amazon Support for assistance.

Let’s know in the comments section below if you tried other solutions not listed in this post that fixed the Amazon Prime Video error code 1060 and 9074 for you!

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