错误(Error)代码是出了名的讨厌，但根本没有错误代码可能更令人恼火。通过对错误代码进行简单的网络搜索，对您在控制台或其他设备上收到的错误进行故障排除相对容易。但在这种情况下，没有太多关于错误的信息提供给用户。
这个无名的错误可能是您的PlayStation 4(PlayStation 4)控制台的常客，因为它会弹出一条有点不祥的消息“发生错误(An error has occurred)”并且没有其他信息。此错误通常在启动您的 PS4 或尝试登录您的PSN配置文件时发生。有时它可能会在您更改帐户设置时出现，但在游戏过程中很少出现。
在本文中，我们将介绍多种方法来解决没有错误代码的PlayStation错误。(PlayStation)
如何修复 PlayStation“发生错误”（无错误代码）？(How to Fix PlayStation “An Error Has Occurred” (no error code)?)
尽管这个错误感觉模糊不清，但有一些简单明了的方法可以让它消失。调整您的PSN帐户设置对大多数人来说都可以解决问题，而其他人可能不得不尝试在不同的控制台上使用他们的帐户。简单地(Simply)拔下电源线或更改DNS设置也是一种可行的解决方案。下面提到的每种方法都相当简单快捷，因此您可以轻松地返回玩自己喜欢的游戏。
方法 1：验证并更新您的PSN 帐户信息(PSN Account Information)
PlayStation Network (PSN)帐户存储和同步您的个人详细信息，并允许您在线购物以下载游戏、电影、音乐和演示。
该错误很可能是因为您在没有先验证您的PSN帐户的情况下匆忙在新购买的游戏机上开始游戏。验证和更新您的帐户信息可能有助于避免此错误代码并帮助您访问网络的特定方面。
请按照以下步骤更新和验证您的PSN帐户信息以解决此问题。
第 1 步：(Step 1:)在您的计算机或手机上打开您的电子邮件收件箱。确保(Make)您登录到用于设置PSN帐户的同一电子邮件地址。
第 2 步：(Step 2:)在您的收件箱中，找到PlayStation发送的邮件。您可以通过在搜索栏中搜索“ Sony ”或“ PlayStation ”轻松做到这一点。
邮件将要求确认您的电子邮件地址，为此，只需单击邮件中附加的链接。确认后，您不应再收到此错误。
注意：如果您的(Note:)PSN帐户创建后已经过了很长时间，则链接可能已过期。在这种情况下，您可以登录PlayStation 的网站(PlayStation’s Website)并请求新链接。
方法 2：使用新的电子邮件地址创建一个新的PSN帐户
PlayStation Network 服务器中的问题可能导致用户无法验证他/她的帐户。创建(Creating)并登录到新帐户肯定会修复任何错误。如果您刚刚购买了新控制台，这没什么大不了的，因为您不会丢失任何进度。使用前请务必及时、正确地验证新账号。
1. 启动您的 PlayStation 并导航到“新用户”部分。在PlayStation(PlayStation)登录屏幕上按(Press)“创建用户(Create a User)”或“用户 1(User 1) ” 。这将在PlayStation本身上创建一个本地用户，而不是PSN帐户。
2. 选择“下一步(Next)”，然后选择“ PlayStation Network新手(New)？创建(Create)一个帐户(Account)'。
3. 现在，单击“立即注册(Sign Up Now)”。
4. 按“跳过”按钮，您可以直接继续离线玩游戏。请记住(Remember)，通过将自己导航到控制台主屏幕上的头像，您可以稍后注册PSN 。
5.如果您是第一次使用 PlayStation，请导航至用户 1 的个人资料。(Navigate to the profile of User 1 if you are using your PlayStation for the first time.)您需要正确、真实地输入您的详细信息，在每个新屏幕上按“下一步(Next)”按钮。
6. 除了个人信息，您还需要输入您的偏好来个性化您的帐户设置。这些包括共享、消息传递和朋友偏好。
7. 如果您未满 18 岁，那么您将只能在离线模式下玩。您需要成人的许可才能启用在线模式。如果您是未成年人，我们强烈建议您不要输入错误的出生日期来访问在线模式，因为这违反了设备的使用条款。
8. 如果您已年满 18 岁，则在输入付款方式时，输入的地址应与您卡账单上使用的地址相同。这将防止出现进一步的错误和问题。
9. 输入您的电子邮件地址时，请确保它是您登录的那个，因为您很快就会收到一个验证链接(verification link soon)。如果您找不到来自PlayStation团队的电子邮件，请检查一次垃圾邮件或垃圾文件夹( check the spam or junk folder once)。通过在搜索栏中输入“ Sony ”或“ PlayStation ”来查找邮件。按照链接通过输入您的名字和姓氏来创建新的在线 ID 。(Online ID)请记住(Remember)，该名称将是公开的，并且对其他人可见。
如果您仍然无法找到电子邮件，请选择“帮助(Help)”以再次更改您的电子邮件地址或让您的 PlayStation 重新发送邮件。选择(Select)“使用 Facebook 登录(Login with Facebook)”将您的PSN链接到您的Facebook帐户。
方法 3：从不同的控制台登录您的帐户(Log)
如果您认识的人也拥有 PlayStation 4 控制台，那么这种特殊方法会很有帮助。要修复 PlayStation An Error Has Occurred 问题，请 (fix PlayStation An Error Has Occurred issue, )暂时登录其他人的控制台。您可以与信任的朋友分享帐户详细信息，并要求他们退出自己的帐户并登录您的帐户一段时间。
我们建议您在此过程中亲自到场并亲自登录帐户，因为这是确保帐户信息和密码不被泄露的最安全方法。一段时间后，从该控制台注销您的帐户并登录到您自己的控制台并检查是否可以解决问题。
推荐：(Recommended:) 修复 PS4 (PlayStation 4) 冻结和滞后的 7 种方法(7 Ways to Fix PS4 (PlayStation 4) Freezing and Lagging)
方法 4：将您的隐私设置更改为“没有人(No One)”
帐户持有人可以通过更改隐私设置轻松限制他们对其他PlayStation Network用户的可见度。(PlayStation Network)这是对另一组问题的解决方案，但一些用户报告说这是对您当前问题的潜在解决方案。将您的隐私设置更改为“没有人(No One)”值得一试，因为这可以永久解决此问题。这种设置更改方法相当简单。
1. 打开您的控制台并导航到“主页(Home)”菜单。点击齿轮图标以打开“设置”。
2. 进入设置(Settings)菜单后，点击“PlayStation Network”。在子菜单中点击“账户管理”，然后点击“隐私设置(Privacy Settings)”。在这里，您可能需要输入您的PlayStation ID密码。
3. 一项一项手动选择您要更改隐私(Privacy)设置的功能，并将其更改为“无(No One)”。例如，在“分享您的经验”下，您会找到“活动(Activities)和奖杯”，您可以在其中找到将其更改为“没有人(No One)”的选项。“与朋友联系”也是如此，您可以在其中将设置更改为“朋友的朋友”、“朋友请求”、“搜索”和“您可能认识的玩家”。对“保护(Protecting)您的信息”、“消息(Messages)选项”和“管理您的朋友列表(List)”继续相同的操作。
4. 现在，返回主菜单并重新启动您的PlayStation控制台以检查您是否能够修复 PlayStation 发生错误问题。(fix PlayStation An Error Has Occurred issue.)
方法 5：更改您的域名(Domain)系统( DNS (System))(DNS)设置
域名系统(Domain Name System)( DNS ) 就像互联网的电话簿。我们可以通过各种域名访问在线可用的信息（比如现在您将使用“troubleshooter.xyz”）。Web 浏览器与Internet 协议(Internet Protocol)(IP) 地址的使用进行交互 。DNS将域转换为 IP 地址，以便您的浏览器可以访问 Internet 和其他在线资源。
更改和调整您的互联网连接是避免此错误的关键。这会将您自己的互联网连接的 DNS 地址更改为(change the DNS address)Google专门制作的开放DNS地址。这可能会解决问题，如果没有，那么简单的Google搜索将帮助您找到正确的Open DNS地址。
方法六：断开电源线
如果您在尝试玩游戏时收到此错误并且旁边没有其他错误代码，则下面列出的方法是您解决问题的最佳方法。许多(Plenty)用户发现此解决方案对各种游戏都有帮助，尤其是在汤姆克兰西的彩虹六号围攻(Rainbow Six Siege)等游戏中。
1. 控制台上弹出错误后，导航到“设置”(Settings)菜单，然后找到“帐户管理”选项。按“退出”以退出您的帐户。
2. 现在，完全关闭您的 PlayStation 4 控制台。(turn off your PlayStation 4 console completely.)
3. 控制台完全关闭后，从控制台背面轻轻拔下电源线。(unplug the power cord gently.)
4. 让控制台断开一段时间，15 分钟就可以了。小心地将电源线重新插入 PS4(Plug back the power cable carefully into the PS4)并重新打开。
5.控制台启动后立即再次登录(Log)您的帐户并检查您是否能够修复 PlayStation 发生错误问题。(fix PlayStation An Error Has Occurred issue.)
方法 7：启用或重新启用两步验证
很少有用户报告说禁用和重新启用两步验证安全程序是完美且简单的解决方案。如果尚未启用，则只需启用该选项即可。
两步验证系统通过确保只有您可以访问您在PlayStation Network上的帐户来保护用户免受不必要的登录。基本上(Basically)，每当在您的系统中检测到新登录时，您都会收到一条带有验证码的短信，在您尝试登录时输入该验证码。
另请阅读：(Also Read:) 如何将 Microsoft Office 转移到新计算机？(How to Transfer Microsoft Office to a New Computer?)
更改两步验证(Verification)设置的过程很简单，只需按照下面提到的方法即可。
第 1 步：转到“设置”(Settings)菜单中的“帐户管理(Account Management)”选项。单击(Click)“帐户信息”，然后单击子菜单中的“安全性”。如果已启用，请单击“状态”选项，然后在下拉菜单中选择“不活动”，然后选择“确认”。重新启动设备并再次启用它。
第 2 步：使用您的帐户信息登录（如果您尚未登录）。找到位于“两步验证”下的“立即设置”按钮并单击它。(Set up now)
步骤 3：在弹出框中，仔细输入您的手机号码，然后按“添加(Add)”。添加号码后，您将在手机上收到验证码。在您的PS4(PS4)屏幕上输入此代码。
第 4 步：接下来，您将退出您的帐户并获得确认屏幕。阅读屏幕上的信息并导航您的前进方向。然后，单击“确定”(‘OK’)。
Fix PlayStation "An Error Has Occurred" on Sign in
Error codes are nоtoriously pesky, but having no error code at all can be way more infuriating. It is relatively easy to troubleshoot an error you have received eіther on your cоnsole or on some other device by a simple web search of the error code. But in this casе, not much information regarding the errоr iѕ provided to the user.
This nameless error can be a frequent visitor to your PlayStation 4 console as it pops up with a somewhat ominous message “An error has occurred” and no other information. This error usually occurs while booting your PS4 or trying to sign in to your PSN profile. Occasionally it may show up while you are changing your account setting, but very rarely during gameplay.
In this article, we will be going over multiple methods to solve the PlayStation error with no error code.
How to Fix PlayStation “An Error Has Occurred” (no error code)?
Even though this error feels vague and unclear, there are a few clear and easy methods to make it go away. Tweaking your PSN account setting will do the trick for most while others might have to try using their account on a different console. Simply unplugging the power cable or changing the DNS setting is also a viable solution. Each of the methods mentioned below is fairly simple and quick, so you can easily go back to playing your favorite game.
Method 1: Verify and update your PSN Account Information
PlayStation Network (PSN) account stores and syncs your personal details as well as lets you shop online to download games, movies, music, and demos.
The error is most likely caused because you rushed to start gaming on a newly bought console without verifying your PSN account first. Verifying and updating your account information might be helpful in avoiding this error code and helps you gain access to particular aspects of the network.
Follow the below steps to update and verify your PSN account information to fix this issue.
Step 1: On your computer or phone open your email inbox. Make sure that you sign into the same email address that was used to set up your PSN account.
Step 2: In your inbox, locate the mail sent by PlayStation. You can easily do this by searching ‘Sony’ or ‘PlayStation’ in the search bar.
The mail will request the confirmation of your email address, to do so, simply click on the link attached in the mail. Once you have confirmed, you shouldn’t get this error again.
Note: If a long time has passed since the creation of your PSN account then the link might have expired. In that case, you can log into PlayStation’s Website and request a new link.
Method 2: Make a new PSN account using a new email address
Issues in the PlayStation Network’s server can result in the user being unable to verify his/her account. Creating and logging into a new account will definitely fix any errors. If you have just bought a new console, this wouldn’t be a big deal as you won’t be losing any of your progress. Be sure to verify the new account in time and correctly before use.
1. Start your PlayStation and navigate yourself to the ‘New User’ section. Press ‘Create a User’ or ‘User 1’ on the PlayStation log-in screen. This will create a local user on the PlayStation itself and not a PSN account.
2. Select ‘Next’ followed by ‘New to PlayStation Network? Create an Account’.
3. Now, click ‘Sign Up Now’.
4. By pressing the ‘Skip’ button you can directly proceed to play the game offline. Remember, by navigating yourself to your avatar on the home screen of your console, you can sign up for the PSN later.
5. Navigate to the profile of User 1 if you are using your PlayStation for the first time. You will need to enter your details correctly and truthfully, press the ‘Next’ button on each new screen.
6. Apart from personal information, you will also need to enter your preferences to personalize your account settings. These include sharing, messaging, and friend preferences.
7. If you are under 18, then you will only be allowed to play in the offline mode. You need permission from an adult to enable the online mode. We strongly advise you against entering an incorrect date of birth to access the online mode if you are a minor as it is against the terms of use of the device.
8. If you are above the age of 18, then while entering the payment method, the address entered should be the same as the one which was used on your card’s bill. This will prevent further errors and issues from arriving.
9. While entering your email address ensure that it is the one you are logged into, as you will receive a verification link soon. If you can’t locate an email from the PlayStation team, check the spam or junk folder once. Find the mail by typing ‘Sony’ or ‘PlayStation’ in the search bar. Follow the link to create a new Online ID by entering your first and last name. Remember, the name will be public and is visible to others.
If you are still unable to find the email, select ‘Help’ to change your email address again or ask your PlayStation to resend the mail. Select ‘Login with Facebook’ to link your PSN to your Facebook account.
Method 3: Log into your account from a different console
If you know someone who also owns a PlayStation 4 console, this particular method is helpful. To fix PlayStation An Error Has Occurred issue, temporarily log into someone else’s console. You can share the account details with a trusted friend and ask them to log out of their own and log into yours for a while.
We recommend that you are physically present during the process and you log into the account yourself as this is the safest way to make sure that account information and password aren’t compromised. After a while, log out of your account from that console and log into your own console and check to see if this fixes the issue.
Recommended: 7 Ways to Fix PS4 (PlayStation 4) Freezing and Lagging
Method 4: Change your Privacy Setting to ‘No One’
Account-holders can easily limit how visible they are to other PlayStation Network users by changing their privacy settings. This is a solution to a whole another set of problems but some users have reported this a potential fix to your current one. Changing your privacy settings to ‘No One’ is worth a shot as this can fix this issue permanently. This setting change method is fairly easy and simple.
1. Turn on your console and navigate yourself to the ‘Home’ menu. Tap on the gear icon to open ‘Settings’.
2. Once in the Settings menu, click on the ‘PlayStation Network’. In the sub-menu click on ‘Account Management’ and then ‘Privacy Settings’. Here, you might have to enter your PlayStation ID password.
3. One by one manually select the features you would like to change Privacy settings for and change them to ‘No One’. For example, under ‘Sharing Your Experience’ you will find ‘Activities & Trophies’ in which you will find the option to change it into ‘No One’. The same is true for ‘Connecting with Friends’ under which you can change the settings to ‘Friends of Friends’, ‘Friends Requests’, ‘Search’, and ‘Players You May Know’. Continue the same for ‘Protecting Your Information’, ‘Messages option’, and ‘Managing your Friends List’.
4. Now, head back to the main menu and restart your PlayStation console to check if you’re able to fix PlayStation An Error Has Occurred issue.
Method 5: Change your Domain Name System (DNS) Setting
The Domain Name System (DNS) acts like the phonebook for the internet. We can access information available online through various domain names (like right now you will be using ‘troubleshooter.xyz’). Web browsers interact with the use of Internet Protocol (IP) addresses. DNS translates domain to IP addresses so that your browser can access the internet and other online resources.
Changing and tweaking your internet connection can hold the key in avoiding this error. This will change the DNS address of your own internet connection to an open DNS address made by Google specifically. This might fix the issue and if it doesn’t, then a simple Google search will help you find the right Open DNS address.
Method 6: Disconnect the power cord
If you receive this error while you are trying to play your game and there is no additional error code next to it, the method listed below is your best way to solve the issue. Plenty of users have found this solution helpful with various games, especially in games like Tom Clancy’s Rainbow Six Siege.
1. Once the error pops up on your console, navigate yourself to the Settings menu, and find the ‘Account Management’ option. Press ‘Sign Out’ in order to log out of your account.
2. Now, turn off your PlayStation 4 console completely.
3. Once the console is shut down completely, from the back of the console, unplug the power cord gently.
4. Keep the console disconnected for a while, 15 minutes will do the trick. Plug back the power cable carefully into the PS4 and turn it back on.
5. Log into your account again as soon as the console starts and check to see if you’re able to fix PlayStation An Error Has Occurred issue.
Method 7: Enable or re-enable Two-Step Verification
Few users have reported that disabling and re-enabling the two-step verification security procedure as the perfect and easy solution. If it isn’t enabled already, then just enabling the option does the trick.
The 2-step verification system protects the user from unwanted logins by making sure that only you can access your account on the PlayStation Network. Basically, whenever a new login is detected in your system, you will receive a text message with a verification code that’s to be entered while you try to log in.
Also Read: How to Transfer Microsoft Office to a New Computer?
The process to change the 2-Step Verification setting is easy, just follow the method mentioned below.
Step 1: Go to the ‘Account Management’ options in the Settings menu. Click on ‘Account Information’ and then ‘Security’ in the sub-menu. If it is already enabled, then click on the ‘Status’ option, and in the drop-down menu, select ‘Inactive’ and then ‘Confirm’. Restart the device and enable it again.
Step 2: Sign in with your account information (if you haven’t already). Locate the ‘Set up now’ button located under ‘2-Step Verification’ and click on it.
Step 3: In the pop-up box, enter your mobile number carefully and press ‘Add’. Once your number is added, you will receive a verification code on your phone. Enter this code on your PS4 screen.
Step 4: Next, you will be signed out of your account and get a confirmation screen. Read the on-screen information and navigate your way forward. Then, click ‘OK’.
