如果您的Surface Earbuds出现问题，您可以将它们重置为原始出厂设置或重置固件。在这篇文章中，我们将向您展示如何重置Surface Earbuds。

重置 Surface Earbuds

请记住，当您将Surface Earbuds重置为默认出厂设置时，所有配对信息、均衡器调整和语言设置都将从设备中删除 - 您的耳塞将恢复为原始出厂设置，您需要设置再次启动Surface Earbuds。

正如已经指出的，您可以尝试两种类型的重置，但这取决于您遇到的问题类型。两种类型的重置以及何时使用是：

1. 恢复出厂设置^{(Factory reset)}：在尝试几次后无法将Surface Earbuds连接到 PC 或手机时使用。
2. 固件重置^{(Firmware reset)}：如果以下任何一项为真，则使用；

• 任一耳塞上的触控表面停止响应。
• 当您触摸并按住耳塞上的触摸表面时，您的数字助理不会被激活。
• 使用USB 数据^(USB)线连接时，充电盒不充电。
• 充电盒上的LED灯工作不正常。

您可以尝试重置 Surface Earbuds，如果您的耳塞未连接并且您已将其放回充电盒至少 15 秒，然后将其取出重新连接，但仍然无法正常工作。

将Surface Earbuds^{(Surface Earbuds)}重置为默认出厂设置

您可以通过以下 2 种快速简便的方法将Surface Earbuds重置为默认出厂设置。

1]使用充电盒

要使用充电盒重置Surface Earbuds，请执行以下操作：

• 按住充电盒底部的配对按钮 20 秒。^(Pair)
• 外壳上的灯将在闪烁的白色和红色之间交替。
• 之后，当您的耳塞处于配对模式时，指示灯将持续闪烁白色。

2]使用Surface Audio应用

要使用Surface Audio应用重置Surface Earbuds，请执行以下操作：

首先，通过蓝牙^(Bluetooth)将您的耳塞连接到您的 iOS 或Android设备或 Windows 10 PC 。

在 Windows 10 电脑上^{(On a Windows 10 PC)}：

• 打开 Surface Audio应用。
• 在设备^(Devices)下，选择Surface Earbuds。
• 选择 设备详细信息。^{(Device details.)}
• 在出厂重置^{( Factory reset.)}下选择立即 重置。^{(Reset now )}
• 最后，选择立即重置^{(Reset now)} 进行确认。

在 iOS 设备或 Android 设备上^{(On an iOS device or Android device)}：

• 打开 Surface Audio应用。
• 选择Surface Earbuds旁边的 设置^(Settings)。
• 在设备设置中，选择 恢复出厂设置。^{(Factory reset.)}
• 现在，选择重置^(Reset) 以确认。

阅读^(Read)：如何更改 Surface Omnisonic 扬声器设置^{(How to change Surface Omnisonic Speaker settings)}。

重置 Surface Earbuds 固件

您可以按如下方式重置Surface Earbuds固件：^{(Surface Earbuds)}

在 Windows 10 电脑上^{(On a Windows 10 PC)}：

• 将USB电缆插入您的 PC 或插入墙壁插座的USB电源适配器。
• 按住充电盒底部 的配对按钮^(Pair)不超过^{(less than)}20 秒。

注意：^(Note:)按住配对^(Pair)按钮超过 20 秒会将Surface Earbuds重置为默认出厂设置。

• 在按住配对^(Pair)按钮的同时，将 USB-C 端连接到您的机箱。
• 松开配对按钮。

完成此操作后，Surface Earbuds和充电盒的固件将被重置。

就是这样！希望^(Hope)您发现这篇文章内容丰富且有帮助。

相关帖子^{(Related post)}：如何恢复、刷新、重置 Surface Book、笔记本电脑、Pro 设备。

How to reset Surface Earbuds to the default factory settings

In the event you’re having problems with your Surface Earbuds, you can reset them to the original factory settings or reset the firmware. In this post, we will show you how to reset the Surface Earbuds.

Reset Surface Earbuds

Keep in mind that when you reset your Surface Earbuds to the default factory settings, any pairing information, equalizer adjustments, and language settings will be wiped from the device – your earbuds will be reverted to the original factory settings and you’ll need to set up your Surface Earbuds again.

As already pointed out, there are two types of reset you can try but this depends on what kind of problem you’re having. The two types of reset and when appropriate to use are:

1. Factory reset: Use when you can’t connect your Surface Earbuds to your PC or phone after a few tries.
2. Firmware reset: Use if any of the following is true;

• The touch surface on either earbud stops responding.
• Your digital assistant isn’t activated when you touch and hold the touch surface on your earbuds.
• The case doesn’t charge when connected with the USB cable.
• The LED light on the charging case isn’t working properly.

You can try resetting your Surface Earbuds, if your earbuds aren’t connecting and you have placed them back in the charging case for at least 15 seconds, and then take them out to reconnect and it still doesn’t work.

Reset your Surface Earbuds to the default factory settings

You can reset your Surface Earbuds to the default factory settings in 2 quick and easy ways as follows.

1] Use the charging case

To reset Surface Earbuds using the charging case, do the following:

• Press and hold the Pair button on the bottom of the charging case for 20 seconds.
• The light on the case will alternate between flashing white and red.
• Afterwards, the light will continuously flash white when your earbuds are in pairing mode.

2] Use the Surface Audio app

To reset Surface Earbuds using the Surface Audio app, do the following:

First, connect your earbuds to your iOS or Android device, or your Windows 10 PC over Bluetooth.

On a Windows 10 PC:

• Open the Surface Audio app.
• Under Devices, select Surface Earbuds.
• Select Device details.
• Select Reset now under Factory reset.
• Finally, select Reset now to confirm.

On an iOS device or Android device:

• Open the Surface Audio app.
• Select Settings next to Surface Earbuds.
• In Device Settings, select Factory reset.
• Now, select Reset to confirm.

Read: How to change Surface Omnisonic Speaker settings.

Reset your Surface Earbuds firmware

You can reset your Surface Earbuds firmware as follows:

On a Windows 10 PC:

• Plug the USB cable into your PC or into a USB power adapter for a wall outlet.
• Press and hold the Pair button on the bottom of the charging case for less than 20 seconds.

Note: Holding down the Pair button for longer than 20 seconds will reset your Surface Earbuds to the default factory settings.

• While still holding down the Pair button, connect the USB-C end to your case.
• Release the Pair button.

Once you have done this, the firmware for your Surface Earbuds and the charging case will be reset.

That’s it! Hope you find this post informative and helpful enough.

Related post: How to Restore, Refresh, Reset Surface Book, Laptop, Pro devices.

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