Skype 是最好的 VoIP 服务之一。我们已经了解了如何在Windows PC上设置和使用 Skype 。(set up and use Skype)但是，有些人面临着与音频和视频相关的各种问题。许多人声称声音不如应有的好，或者视频存在一些问题。如果 Skype视频(Video)或音频在(Audio)Windows 10中无法正常工作或通话未连接，那么这篇文章将向您展示如何排除故障和解决问题。
Skype中没有视频、没有音频(No Audio)或没有声音(No Sound)
此类问题通常是面向设备的。换句话说，如果一种解决方案确实对您有用，并不意味着它适用于所有其他人。首先浏览整个建议列表，然后查看可能适用于您的案例的内容。
无法拨打 Skype 电话？
1]检查(Check)计算机的音频驱动程序
这可能是您在Skype(Skype)通话期间没有听到任何声音时应该检查的第一件事。有时，驱动程序可能会以一种奇怪的方式工作，因此您可能无法获得像样的音频或声音。因此，您应该检查音频驱动程序。此外，您可以使用各种媒体播放器播放其他音频以确认故障。如果您认为问题与音频驱动程序有关，您应该尽快重新安装或升级它。这篇文章将向您展示如何卸载、禁用、回滚、更新设备驱动程序。
2]检查麦克风
声音问题主要有两种。首先(First)，你听到对方在说什么。其次(Second)，对方听不见你在说什么。这两个问题都可以通过检查麦克风来解决。如果您使用的是笔记本电脑的内置扬声器，此解决方案可能效果不佳，但您确实可以通过更换耳机来解决此问题。如果您的Skype 音频或麦克风无法正常工作(Skype Audio or Microphone is not working)，这篇文章将为您提供帮助。
3]检查(Check)Skype中的音频/视频是否静音
在通话期间，Skype允许用户将音频和视频静音或取消静音。如果您打开它们并忘记反转设置，您将无法发送/接收音频和视频。因此，请检查音频/视频是否取消静音。如果音频和视频按钮有斜线，您应该单击它们以禁用它们。检查图像以获得更好的理解。
4]确保(Make)您的网络摄像头功能齐全
有时，由于网络摄像头或麦克风损坏而出现问题。在这种情况下，您无法从另一端获取此人的视频。如果您使用的是笔记本电脑的外部网络摄像头或内置网络摄像头，请尝试使用它来捕获图像。或者，尝试重新安装/更新驱动程序。
5]检查(Check)Skype中的麦克风设置
如果您没有收到音频或收件人无法听到您的声音，您应该检查Skype for Windows中的音频设置。Open Skype >转到Tools > Options > Audio Settings。您应该选择要使用的音频源并确保其功能齐全。此外，如果自动调整麦克风设置(Automatically adjust microphone settings )已关闭，请确保将音量设置为最大。此外，请检查您在使用音频源通话时是否看到绿条。
6]检查Skype中的视频设置
确保(Make)您可以看到自己使用Skype测试。为此，请转到Tools > Options > Video设置。在这里，您将在Skype(Skype)窗口中看到您自己的视图。如果您看到它，那么您的网络摄像头工作正常。否则，请检查本文中的第 4个解决方案。还有一些其他设置可以通过单击网络摄像头设置(Webcam Settings)来获得。确保这里也一切顺利。
7]检查Skype隐私设置
Skype 将允许用户管理或禁用网络摄像头。例如，您可以将设置设置为任何人(Anyone)，当每个人都可以看到您时。因此，如果您的某人没有让您进行Skype视频通话，请确保您已将该人列在您的联系人列表中，并将设置设置为“仅限我的联系人列表中的人”(People in my contact list only)。在隐私方面，这是最好的安全功能。如果将其设置为No one，则在视频通话期间没有人将能够找到您的视频。
8]检查(Check)其他程序是否阻止声音/视频
虽然这种情况很少见，但有些程序可能会阻止您的麦克风或网络摄像头使用其他工具，例如Skype。如果您有意或无意地安装了此类程序，您应该检查您的系统并禁用或卸载它。
9]检查互联网连接
有时，由于Skype(Skype)需要快速的互联网连接才能拨打电话，因此糟糕的互联网连接可能会阻止您获得良好的声音或视频。如果您收到的视频/音频质量很差，请确保您的互联网连接正常。
10]重置Skype设置
如果您的消息、数据、图像没有被发送或接收，您可以将Skype设置重置为默认值。为此，请关闭Skype，然后打开文件资源管理器(File Explorer)，在地址栏中键入以下内容并按Enter：%appdata%. 找到Skype文件夹并将其重命名为Skype-Old。
现在在资源管理器(Explorer)地址栏中，在地址栏中键入以下内容并按Enter：%temp%/skype。现在找到DbTemp文件夹并将其删除。
这将重置Skype设置。供您参考，旧消息将存储在Skype -Old 文件夹中。
我们希望对您有所帮助。如果您需要更多帮助，也许这篇文章将帮助您解决 Windows 声音和音频问题(troubleshoot Windows Sound and Audio problems)。(We hope something helps you. If you need more help, maybe this post will help you troubleshoot Windows Sound and Audio problems.)
Troubleshoot No Video, Audio or Sound in Skype calls on Windows
Ѕkype is one of the best VоIP services. We have seen how to set up and use Skype on a Windows PC. However, some people have faced various issues related to audio as well as video. Many people have claimed that the sound is not as good as it should be or there is some problem regarding the video. If Skype Video or Audio is not working or Calls are not connecting in Windows 10, then this post will show you how to troubleshoot & fix the problems.
No video, No Audio or No Sound in Skype
Such problems are usually device-oriented. In other words, if one solution does work for you, it doesn’t mean that it would be working for all the other people. Go through the entire list of suggestions first and then see what may apply to your case.
Cannot make Skype call?
1] Check the audio driver of your computer
This is probably the first thing you should check when you are not getting any sound during a Skype call. Sometimes, drivers may work in a strange way, and hence you may not get decent audio or sound. Therefore, you should check the audio driver. Also, you can play other audio using various media players to confirm the fault. In case you think that the problem is related to the audio driver, you should reinstall or upgrade it as soon as possible. This post will show you how to Uninstall, Disable, Roll Back, Update Device Drivers.
2] Check the microphone
There are mainly two types of sound issues. First, you hear what the other person is saying. Second, the other person is not able to hear what you are saying. Both of the problems can be solved by checking the microphone. If you are using the inbuilt speaker of your laptop, this solution may not work well, but you can indeed fix the issue by getting a different headset. This post will help you if your Skype Audio or Microphone is not working.
3] Check if the audio/video is muted in Skype
During a call, Skype allows users to mute or unmute the audio as well as video. In case you have turned them on and forgot to reverse the settings, you would not be able to get send/receive audio and video. Therefore, check whether the audio/video is unmuted or not. If the audio and video buttons have a slash, you should click on them to disable them. Check the image for a better understanding.
4] Make sure your webcam is fully functional
Sometimes, the problem occurs because of having a broken webcam or mic. In such a case, you cannot get the video of the person from the other end. If you are using an external webcam or an inbuilt webcam of the laptop, try to capture images using it. Or, try to reinstall/update the driver.
5] Check the microphone settings in Skype
If you are not receiving audio or the recipient is not able to hear you, you should check the audio settings in Skype for Windows. Open Skype > go to Tools > Options > Audio Settings. You should select the audio source that you want to use and ensure that it is fully functional. Also, if the Automatically adjust microphone settings is turned off, make sure that the volume level is set to the maximum. In addition, check whether you are seeing green bar while talking using the audio source.
6] Check video settings in Skype
Make sure that you can see yourself using the Skype test. To do this, go to Tools > Options > Video settings. Here you will see your own view right in the Skype window. If you are seeing it then your webcam is working fine. Otherwise, check the 4th solution in this article. There are some other settings as well that can be obtained by clicking on the Webcam Settings. Ensure that all is fine here too.
7] Check Skype privacy settings
Skype will allow users to manage or disable the webcam. For example, you can set the setting to Anyone, when everyone can see you. So, if you someone is not getting you on a Skype video call, make sure that you have listed that person in your contact list and set the settings to People in my contact list only. In terms of privacy, this is the best security feature. In case, it is set to No one, nobody will be able to find your video during a video call.
8] Check if other programs are blocking sound/video
Although this is quite rare but there are some programs which may prevent your microphone or webcam from using other tools such as Skype. If you have installed such a program knowingly or unknowingly, you should check your system and disable or uninstall it.
9] Check the Internet connection
Sometimes a bad internet connection can prevent you from getting good sound or video since Skype requires a fast internet connection to make a call. If you are receiving very bad video/audio quality, make sure your internet connection is working well.
10] Reset Skype settings
If your messages, data, images are not being sent or received, you can reset Skype settings to default. To do this, close Skype and then open File Explorer, type the following in the address bar and hit Enter: %appdata%. Locate the Skype folder and rename it to Skype-Old.
Now in the Explorer address bar, type the following in the address bar and hit Enter: %temp%/skype. Now locate the DbTemp folder and delete it.
This will reset Skype settings. For your information, the old messages will be stored in the Skype-Old folder.
We hope something helps you. If you need more help, maybe this post will help you troubleshoot Windows Sound and Audio problems.
