本文提供了Outlook无法连接到Exchange邮箱的问题的可能解决方案。当用户将其邮箱从一个Microsoft Exchange Server移动到另一个Microsoft Exchange Server时,会出现此问题。此问题会影响Outlook桌面版本。如果您的计算机上出现此问题,您将收到以下错误消息:
The Microsoft Exchange Administrator has made a change that requires you quit and restart Outlook.
根据错误信息,如果您重新启动Outlook ,问题可能会得到解决。如果尽管重新启动Outlook,该应用程序仍无法连接到Microsoft Exchange Server并再次显示相同的错误消息,请尝试以下修复。
Microsoft Exchange管理员进行了一项更改,要求您退出并重新启动Outlook
如果重新启动Outlook没有帮助,则以下解决方案可能会消除计算机上Outlook中的错误消息:
- 更新 Microsoft Outlook(Update Microsoft Outlook)桌面应用程序。
- 修复 Exchange 电子邮件帐户。
- 创建一个新的 Outlook 配置文件。
- 将邮箱移动到不同的数据库。
让我们详细谈谈它们。
1]更新Microsoft Outlook(Update Microsoft Outlook)桌面应用程序
Microsoft会不时发布Windows和其他产品的更新。(Windows)这些更新修复了Microsoft产品中的错误。您可以更新Outlook桌面应用程序,看看它是否能解决问题。
更新Outlook的过程如下所述:
- 启动Microsoft Outlook桌面应用程序。
- 单击“文件(File)”菜单,然后从左侧窗格中选择“ Office 帐户”。(Office Account)
- 现在,单击更新选项(Update Options),然后单击立即更新(Update Now)。
- 更新完成后,重新启动Outlook。
检查问题是否仍然存在。
2]修复Exchange电子邮件帐户
如果更新Outlook没有解决问题,您可以尝试修复您的Exchange电子邮件帐户。下面列出了相同的步骤:
- 启动Microsoft Outlook桌面应用程序。
- 转到“File > Account Settings。
- 从出现的选项列表中单击帐户设置。(Account Settings)这将打开一个新的弹出窗口。
- 现在,选择您的Outlook帐户,然后单击修复(Repair)按钮。
Outlook 将需要一些时间来修复您的帐户。该过程完成后,重新启动Outlook。
重新启动Outlook时,您可能会在状态(Status)栏上看到脱机工作(Work Offline)消息。因此(Hence),您必须再次连接到邮件服务器。
请按照以下步骤操作:
- 单击菜单栏上的Send/Receive
- 单击脱机工作(Work Offline)。您将在“首选项”(Preferences)部分找到此选项。
阅读(Read):Outlook 中的自动存档丢失或无法正常工作(Auto archive in Outlook is missing or not working)。
3]创建一个新的Outlook配置文件
如果您的Outlook(Outlook)配置文件配置不正确或损坏,也会出现错误消息“Microsoft Exchange 管理员进行了需要您退出并重新启动Outlook的更改”。(Outlook)在这种情况下,创建新的Outlook配置文件可以解决此问题。
首先,如果您已打开Outlook桌面应用程序,请将其关闭,然后按照以下说明进行操作:
- 启动控制面板(Control Panel)。
- 在控制面板中,选择查看(View by)方式中的大图标(Large icons)。单击邮件(Mail)。
- 现在,单击“显示配置文件”(Show Profiles)按钮。
- 在新的弹出窗口中,单击添加(Add)以创建新的 Outlook 配置文件。
- 写下新Outlook配置文件的名称,然后单击“确定”。之后,输入所有必需的详细信息,例如您的姓名、电子邮件地址和密码。
- 完成后,单击Next。
这将需要一些时间来创建新的Outlook配置文件。该过程完成后,重复前三个步骤并从下拉菜单中选择新创建的Outlook配置文件,然后选择(Outlook)始终使用此配置文件(Always use this profile)选项。之后,单击应用(Apply),然后单击确定。现在,关闭控制面板(Control Panel)并启动Outlook桌面应用程序。检查这次是否出现错误消息。
4]将(Move)邮箱移动到不同的数据库
要将邮箱移动到不同的数据库,您应该在系统上安装ADSI Edit。ADSI(Active Directory 服务接口编辑器(Active Directory Service Interface Editor))编辑工具(Edit)允许用户创建、修改和删除Active Directory中的对象。如果RSAT(远程服务器管理工具(Remote Server Administration Tools))在您的计算机上可用,您可以访问此工具。Windows 10 家庭(Home)版没有RSAT。因此(Hence),此解决方案适用于拥有Windows 10 专业版(Pro)或企业(Enterprise)版的用户。您可以安装RSAT在Windows 10 专业版(Pro)或企业(Enterprise)版上通过可选功能(Optional Features)。
按照以下步骤将邮箱移动到不同的数据库:
- 启动运行(Run)命令框并输入ADSIEDIT.MSC。
- 展开配置(Configuration)容器,然后展开配置(Configuration)文件夹。
- 转到“ CN=Services > CN=Microsoft Exchange > CN=your organisation name > CN=Administrative Groups > CN=Exchange Administrative Group > CN=Databases。”
- 现在,展开CN=Databases文件夹并选择您的数据库。
- 右键单击您的数据库并选择属性(properties)。这将打开一个新窗口。
- 向下滚动列表并找到MSEXCHHomePublicMDB。找到后,选择它。
- 单击编辑(Edit)按钮,然后单击清除(Clear)以删除其值(Value)数据。之后,单击确定并关闭ADSI 编辑(ADSI Edit)工具。
它应该有帮助。
如果Outlook不断崩溃怎么办?
导致您计算机上的Outlook(Outlook)桌面应用程序崩溃、停止响应和频繁死机的原因有很多,例如某些错误的加载项、 Outlook配置文件损坏等。遇到此问题时,您应该做的第一件事是启动安全模式下(Safe Mode)的Microsoft Outlook。所有加载项在安全模式下(Safe Mode)都保持禁用状态。因此(Hence),它将让您知道是否有任何加载项是罪魁祸首,或者您由于其他原因而遇到错误。如果安全模式(Safe Mode)没有帮助,您可以尝试其他方法来修复 Outlook 崩溃问题(fix the Outlook crashing issue)。
Outlook最常见的问题是什么?
您可能会随时在 Outlook 上遇到一些常见问题。这些常见问题包括Outlook响应缓慢、冻结问题、损坏的用户配置文件、Outlook PST文件损坏等。除了Outlook邮件,您还可能遇到Outlook 日历(Outlook Calendar)的一些常见问题。
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Microsoft Exchange administrator requires you quit and restart Outlook
This article provides possible solutions to the problem in which Outlook cannot connect to the Exсhange mailbox. This іssue occurs when a user movеs his mailbox from one Microsoft Exchange Server to another Mіcrosoft Exchange Sеrver. Thіs issue affects Outlook desktoр versionѕ. If this issuе occurs on your computer, you will receive the following error mesѕage:
The Microsoft Exchange Administrator has made a change that requires you quit and restart Outlook.
According to the error message, the problem may be fixed if you restart Outlook. if despite restarting Outlook, the app does not connect to the Microsoft Exchange Server and displays the same error message again, try the following fixes.
Microsoft Exchange administrator has made a change that requires you quit and restart Outlook
If restarting Outlook does not help, then the following solutions may eliminate the error message from Outlook on your computer:
- Update Microsoft Outlook desktop application.
- Repair Exchange email account.
- Create a new Outlook profile.
- Move the mailbox to a different database.
Let us talk about them in detail.
1] Update Microsoft Outlook desktop application
Microsoft releases updates for Windows and other products from time to time. These updates fix bugs in Microsoft products. You can update your Outlook desktop application and see if it fixes the issue.
The procedure to update Outlook is described below:
- Launch Microsoft Outlook desktop app.
- Click on the File menu and select Office Account from the left pane.
- Now, click Update Options and then click Update Now.
- After the update gets completed, restart Outlook.
Check if the issue persists.
2] Repair Exchange email account
If updating Outlook did not fix the issue, you can try to repair your Exchange email account. The steps for the same are listed below:
- Launch Microsoft Outlook desktop app.
- Go to “File > Account Settings.”
- Click Account Settings from the list of options that appear. This will open a new popup window.
- Now, select your Outlook account and then click on the Repair button.
The outlook will take some time to repair your account. After the process gets completed, restart Outlook.
When you restart Outlook, you may see the Work Offline message on the Status bar. Hence, you have to connect to the mail server again.
Follow the steps below:
- Click on the Send/Receive tab on the Menu bar.
- Click Work Offline. You will find this option in the Preferences section.
Read: Auto archive in Outlook is missing or not working.
3] Create a new Outlook profile
The error message “Microsoft Exchange administrator has made a change that requires you quit and restart Outlook” can also occur if your Outlook profile is configured incorrectly or corrupted. In such a case, creating a new Outlook profile can fix the issue.
First, close the Outlook desktop application if you have opened it and then follow the instructions given below:
- Launch Control Panel.
- In the Control Panel, select Large icons in the View by mode. Click Mail.
- Now, click on the Show Profiles button.
- In a new popup window, click Add to create a new Outlook profile.
- Write the name of your new Outlook profile and click OK. After that, enter all the required details, like your name, email address, and password.
- When you are done, click Next.
This will take a moment to create a new Outlook profile. When the process gets completed, repeat the first three steps and select the newly created Outlook profile from the drop-down menu and then select the Always use this profile option. After that, click Apply and then OK. Now, close the Control Panel and launch the Outlook desktop app. Check if the error message appears this time or not.
4] Move the mailbox to a different database
To move the mailbox to a different database, you should have ADSI Edit installed on your system. The ADSI (Active Directory Service Interface Editor) Edit tool allows users to create, modify, and delete the objects in Active Directory. You can access this tool if RSAT (Remote Server Administration Tools) is available on your computer. Windows 10 Home edition does not have RSAT. Hence, this solution is applicable for those who have Windows 10 Pro or Enterprise edition. You can install RSAT on Windows 10 Pro or Enterprise edition via Optional Features.
Follow the steps below to move the mailbox to a different database:
- Launch the Run command box and type ADSIEDIT.MSC.
- Expand the Configuration container and then expand the Configuration folder.
- Go to “CN=Services > CN=Microsoft Exchange > CN=your organisation name > CN=Administrative Groups > CN=Exchange Administrative Group > CN=Databases.”
- Now, expand the CN=Databases folder and select your database.
- Right-click on your database and select properties. This will open a new window.
- Scroll down the list and locate MSEXCHHomePublicMDB. Once you find it, select it.
- Click on the Edit button and then click Clear to delete its Value data. After that, click OK and close the ADSI Edit tool.
It should help.
What to do if Outlook keeps crashing?
There are many reasons for which the Outlook desktop app on your computer crashes, stops responding, and freezes frequently, like some faulty add-ins, Outlook profile corruption, etc. When you encounter this issue, the first thing that you should do is launch Microsoft Outlook in Safe Mode. All the add-ins remain disabled in the Safe Mode. Hence, it will let you know if any add-in is the culprit or you are experiencing the error due to another reason. If Safe Mode does not help, you can try other ways to fix the Outlook crashing issue.
What are the most common issues with Outlook?
You may experience some common issues on Outlook anytime. These common problems include the slow response of Outlook, freezing issues, corrupt user profiles, Outlook PST file corruption, etc. Apart from the Outlook mail, you may also experience some common issues with Outlook Calendar.
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