在 Google Play Store 上购买了一个应用程序，但后来很失望。不用担心使用本指南，您可以就 Google Play 商店购买申请或获得退款。(Bought an app on Google Play Store, only to be disappointed later. Don’t worry using this guide you can claim or get a refund on your Google Play Store purchases. )
我们都购买了我们不需要的东西，并为我们以后购买它们的决定感到遗憾。无论是鞋子、新手表、软件或应用程序等实物，退货和退款的需求都是不变的。意识到我们花在某件事上的钱并不真正值得，这是很常见的。在应用程序的情况下，付费高级版或完整版并没有像以前看起来那么好。
值得庆幸的是，对于在Google Play 商店中进行的任何不满意或意外购买， (Google Play Store)Android用户可以获得退款。存在明确的退款政策，允许用户轻松取回他们的钱。根据最新的条款和条件，您可以在购买后 48 小时内申请退款。在前两个小时内，您会找到一个可以使用的专用退款按钮。之后，您需要通过填写投诉(Complaint)报告来启动退款请求，说明您想取消购买的原因。在本文中，我们将详细讨论这个过程。
如何在 Google Play 商店购买时获得退款(How to Get a Refund on Google Play Store Purchases)
在您继续获得Play 商店(Play Store)购买的退款之前，您必须熟悉Google Play 商店(Google Play Store)退款政策：
Google Play 退款政策(Google Play Refund Policy)
Google Play商店不仅有应用和游戏，还有其他东西，比如电影和书籍。除此之外，大多数应用程序都来自第三方开发者。因此，不可能为所有付费产品制定一个标准的退款政策。因此(Therefore)，在我们开始讨论如何获得退款之前，我们需要了解Play 商店(Play Store)中存在的不同退款政策。
一般来说，您从Google Play 商店(Google Play Store)购买的任何应用程序都可以退货，并且您有资格获得退款。唯一的条件是您必须在交易后48小时到期前申请退款(request a refund before the expiration of 48 hours after the transaction)。对于大多数应用程序来说都是如此，但在某些情况下，尤其是对于第三方开发人员来说，有时可能会有点复杂。
针对应用和应用内购买的 Google Play 退款政策(Google Play Refund Policy for Apps and In-app purchases)
如前所述，您从Google Play 商店(Google Play Store)购买的任何应用或游戏都可以在 48 小时内退货。如果该时间段结束，您将无法直接从Play 商店(Play Store)获得退款。在这种情况下，您需要找到此应用的开发者并直接与他们联系。稍后我们将详细讨论这些方法。退款政策也适用于任何应用内购买。您可以在接下来的 48 小时内退回这些物品并获得退款。
事实上，在购买后 2 小时内卸载应用程序将使您有权自动发起退款。但是，如果您再次重新安装该应用程序，您将无法再次申请退款。
Google Play 音乐退款政策(Google Play Refund Policy for Music)
Google Play 音乐(Google Play Music)提供了丰富的歌曲库。如果您想要高级服务和无广告体验，那么您需要获得高级订阅。此订阅可随时取消。在您最后一次订阅到期之前，您仍然可以享受这些服务。
仅当您不流式传输或下载它们时，通过 Google Play 音乐购买的任何媒体项目都将在 7 天内退款。(Google Play Music will be refundable within 7 days only)
Google Play 电影退款政策(Google Play Refund Policy for Movies)
您可以从Google Play 商店(Google Play Store)购买电影，然后在闲暇时多次观看。然而，有时你真的不想看完这部电影。好吧(Well)，谢天谢地，如果您一次都不播放电影，那么您可以在 7 天内退货( return it within 7 days)并获得全额退款。如果问题出在图片或音频质量上，您可以要求退款，期限最长为 65 天。
Google Play 图书退款政策(Google Play Refund Policy for Books)
您可以从Google Play 商店(Google Play Store)购买不同种类的书籍。您可以获得电子书(E-book)、有声读物或包含多本书的捆绑包。
对于电子书，您可以在购买后 7 天内申请退款(refund within 7 days)。但是，这不适用于租借的书籍。此外，如果电子书文件损坏，则退货期限延长至 65 天。
另一方面，有声读物不可退款。唯一的例外是文件出现故障或损坏的情况，并且可以随时返回。
捆绑包的退款政策稍微复杂一些，因为捆绑包中有多个商品。一般规则规定，如果您尚未下载或导出捆绑包中的几本书，则可以在 7 天内申请退款(refund within 7 days)。如果某些物品最终损坏，则退款窗口为 180 天。
另请阅读：(Also Read: )修复交易无法在 Google Play 商店中完成(Fix Transaction cannot be completed in Google Play Store)
如何在前 2 小时内获得 Google Play 商店购买的退款(How to Get a Refund on Google Play Store Purchases in the first 2 hours)
如前所述，最简单的退款方式是在前两个小时内完成。这是因为应用页面上有一个专门的“退款”按钮，您只需点击即可获得退款。这是一个简单的一键式流程，退款立即获得批准，没有任何问题。早些时候，这个时间段只有 15 分钟，这还不够。值得庆幸的是，谷歌(Thankfully Google)将此时间延长至两个小时，我们认为这足以测试游戏或应用程序并将其退回。按照下面给出的步骤来看看如何。
1. 您需要在设备上打开 Google Play 商店(open Google Play Store)的第一件事。
2. 现在在搜索栏中输入应用名称(enter the name of the app)并导航到游戏或应用页面。
3. 之后，只需点击打开(Open)按钮旁边的退款(tap on the Refund button)按钮。
4.您也可以在2小时内直接从您的设备上卸载该应用程序(directly uninstall the app)，您将自动获得退款。
5. 但是，这种方法只能使用一次；如果您再次购买该应用程序，您将无法退货。这项措施已经到位，以避免人们通过重复的购买和退款周期来利用它。
6. 如果找不到Refund按钮，可能是因为您错过了2 个小时。您仍然可以通过填写投诉表申请退款。我们将在下一节讨论这个问题。
如何在前 48 小时内获得 Google Play 退款(How to Get a Google Play Refund in the First 48 hours)
如果您错过了第一个小时的退货期，那么下一个最佳选择是填写投诉表并要求退款。这需要在交易后 48 小时内完成。您的退货和退款请求现在将由Google处理。只要您在上述时间范围内提出退款申请，几乎可以 100% 保证您将获得全额退款。之后，决定权在于应用程序的开发者。我们将在下一节详细讨论这一点。
下面给出了从Google Play 商店(Google Play Store)申请退款的分步指南。这些步骤也适用于应用内购买，尽管它可能需要应用开发者的干预并且可能需要更长时间甚至被拒绝。
1.首先，打开浏览器(open a browser)并导航到Play商店(play store)页面。
2. 您可能需要登录您的帐户，( log in to your account,)如果出现提示，请登录。
3. 现在点击帐户选项(click on the Account option) ，然后go to the Purchase history/Order history section.
4. 在此处查找您要返回的应用程序(look for the app that you wish to return)并选择报告问题选项。(Report a problem option.)
6. 现在点击下拉菜单并选择“我偶然购买了这个(I purchased this by accident)”选项。
7. 之后，按照屏幕上的信息，您将被要求选择退回此应用程序的原因。( choose the reason as to why you are returning this app.)
8. 执行此操作，然后单击提交按钮。(click on the Submit button.)
9. 现在，您需要做的就是等待。您将收到一封确认您的退款请求已收到的邮件。
10. 实际退款需要更长的时间，这取决于您的银行和付款等几个因素，在某些情况下还取决于第三方应用程序开发商。
如何在 48 小时窗口期满后获得 Google Play 退款(How to Get a Google Play Refund after the 48-hour window expires)
在某些情况下，需要一周多的时间才能真正意识到您购买的应用程序不好，只是浪费钱。举个例子，你为失眠而购买的舒缓声音应用对你没有任何影响。在这种情况下，您显然想取回您的钱。但是，由于您无法再从Google Play 商店(Google Play Store)本身执行此操作，因此您需要选择其他替代方法。对您来说最好的解决方案是直接联系应用程序开发人员。
大多数Android应用程序开发人员在应用程序描述中提供他们的电子邮件地址以获取反馈并提供客户支持。您需要做的就是导航到Play Store上的应用页面，然后向下滚动到开发者(Developer)联系部分。在这里，您将找到开发者的电子邮件地址。您现在可以向他们发送一封电子邮件，说明您的问题以及您希望获得应用程序退款的原因。它可能不会一直有效，但如果您提出强有力的理由并且开发商愿意遵守，那么您将获得退款。这值得一试。
如果这不起作用，那么您可以尝试直接联系Google 的支持团队(Google’s support team)。您可以在Play 商店的“(Play Store)联系我们(Contact Us)”部分找到他们的电子邮件。Google会要求您直接写信给他们，以防开发人员未列出他们的电子邮件地址、您没有收到回复或回复不满意。老实说，除非您有非常充分的理由，否则Google不会退还您的钱。(Google)因此，请确保您尽可能详细地解释这一点，并尝试提出强有力的理由。
如何为电子书、电影和音乐获得 Google Play 退款(How to Get a Google Play Refund for an E-book, Movie, and Music)
如前所述，书籍、音乐和电影的退款政策略有不同。它们有一点延长的时间段，但这仅适用于您尚未开始使用它们的情况。
要退回电子书，您需要 7 天的时间。在租赁的情况下，没有办法要求退款。对于电影、电视节目和音乐，只有在您尚未开始流式传输或观看时，您才能获得这 7 天。唯一的例外是文件已损坏且无法正常工作。在这种情况下，退款窗口为 65 天。现在，由于您无法从应用程序中要求退款，因此您需要使用浏览器。按照下面给出的步骤来看看如何。
1. 首先，点击这里，( here,)进入Google Play Store 网站。(go to the Google Play Store website.)
2. 您可能需要登录您的帐户(log in to your account)，如果出现提示，请执行此操作。
3. 现在 go to the Order History/purchase history section帐户”选项卡(Accounts tab)内的“订单历史记录/购买历史记录”部分，找到您要退货的商品。
4. 之后，选择报告问题选项。(Report a problem option.)
5. 现在选择“我想申请退款”( “I’d like to request a refund”)选项。
6. 您现在将被要求回答某些问题并解释您为什么要退货并要求退款。
7. 输入相关详细信息后，点击提交选项。( tap on the Submit option.)
8. 您的退款请求现在将被处理，如果上述条件对您而言，您将获得退款。
受到推崇的： (Recommended: )
至此，我们到了本文的结尾。我们希望这些信息对您有所帮助，并且您能够获得 Google Play 商店购买的退款(get a refund on your Google Play store purchases)。意外购买总是发生，无论是我们还是我们的孩子使用我们的手机，因此选择退回从Google Play 商店(Google Play Store)购买的应用程序或产品非常重要。
对付费应用程序感到失望或被您最喜欢的电影的损坏副本卡住也很常见。我们希望，如果您发现自己需要从Play 商店(Play Store)获得退款，本文将成为您的指南。根据应用程序开发人员的不同，这可能需要几分钟或几天，但如果您有正当理由支持您的索赔，您肯定会获得退款。
How to Get a Refund on Google Play Store Purchases
Bought an app on Google Play Store, only to be disappointed later. Don’t worry using this guide you can claim or get a refund on your Google Play Store purchases.
We have all purchased things that we do not need and regret our decision to buy them later. Be it something physical like a shoe, a new watch, or software or an app, the need to return and get a refund is constant. It is quite common to realize that the amount of money that we spent on something isn’t really worth it. In the case of apps, the paid premium or full version does not turn to be as great as it seemed earlier.
Thankfully, Android users have the benefit of getting a refund for any unsatisfactory or accidental purchase made on the Google Play Store. There exists a well-defined refund policy that allows users to easily get back their money. As per the latest terms and conditions, you can request a refund within 48 hours of the purchase. In the first two hours, you will find a dedicated refund button that you can use. After that, you need to initiate a refund request by filling out a Complaint report explaining why you want to cancel your purchase. In this article, we are going to discuss this process in detail.
How to Get a Refund on Google Play Store Purchases
Before you proceed to get a refund on your Play Store purchases you must familiarize yourself with the Google Play Store refund policies:
Google Play Refund Policy
Google Play store not only has apps and games but other things like movies, and books. In addition to that most apps come from third-party developers. As a result, it is impossible to have just one standard refund policy for all paid products. Therefore, before we start discussing how to get back a refund, we need to understand the different refund policies that exist on the Play Store.
In general, any app that you purchase from Google Play Store can be returned and you are eligible for a refund. The only condition is that you have to request a refund before the expiration of 48 hours after the transaction. This is true for most apps but in some cases, especially for a third-party developer, it could be a little complicated at times.
Google Play Refund Policy for Apps and In-app purchases
As mentioned earlier, any app or game that you purchase from Google Play Store can be returned within 48 hours. If that time period is over then you won’t be able to get a refund directly from the Play Store. In that case, you need to find out the developer of this app and contact them directly. We are going to discuss these methods in detail in a little while. The refund policy also holds true for any in-app purchases. You can return these items and get a refund within the next 48 hours.
In fact, uninstalling the app within 2 hours of purchase will entitle you to automatic initiation of refund. However, if you re-install the app again then you won’t be able to claim a refund again.
Google Play Refund Policy for Music
Google Play Music offers an extensive library of songs. If you want premium services and an ad-free experience, then you need to get a premium subscription. This subscription is cancellable at any time. You will still be able to enjoy the services until your last subscription expires.
Any media item purchased via Google Play Music will be refundable within 7 days only if you do not stream or download them.
Google Play Refund Policy for Movies
You can purchase movies from Google Play Store and watch them later at leisure multiple times. However, sometimes you really don’t feel like watching the movie afterwards. Well, thankfully, if you do not play the movie even once, then you can return it within 7 days and get a full refund. In case the problem lies with the picture or audio quality, then you can claim a refund for a period as long as 65 days.
Google Play Refund Policy for Books
There are different kinds of books that you can purchase from the Google Play Store. You can get an E-book, an audiobook, or a bundle that contains multiple books.
For an E-book, you can claim a refund within 7 days of the purchase. This, however, is not applicable for rented books. Also, if the e-book file turns out to be corrupted, then the return window is extended up to 65 days.
Audiobooks on the other hand are non-refundable. The only exception is the case of a malfunctioning or corrupted file and it can be returned at any point in time.
The refund policy on bundles is a little more complicated as there are multiple items present within a bundle. The general rule states that if you haven’t downloaded or exported several books in the bundle, then you can claim a refund within 7 days. If certain items turn out to be damaged then the refund window is that of 180 days.
Also Read: Fix Transaction cannot be completed in Google Play Store
How to Get a Refund on Google Play Store Purchases in the first 2 hours
As mentioned earlier, the easiest way to refund is to do it within the first two hours. This is because there is a dedicated ‘Refund’ button on the app page that you can simply tap on to get a refund. It is a simple one-tap process and the refund is approved immediately, no questions asked. Earlier on, this time-period was just 15 minutes and it just wasn’t enough. Thankfully Google extended this to two hours which in our opinion is sufficient to test the game or app and return it. Follow the steps given below to see how.
1. The first thing that you need to open Google Play Store on your device.
2. Now enter the name of the app in the search bar and navigate to the game or app page.
3. After that, simply tap on the Refund button that should be there next to the Open button.
4. You can also directly uninstall the app from your device within 2 hours and you will automatically be refunded.
5. However, this method only works one time; you won’t be able to return the app if you purchase it again. This measure has been put in place to avoid people from exploiting it by going through repeated cycles of purchase and refund.
6. If you are not able to find the Refund button, then it is probably because you have missed the 2 hours. You can still claim a refund by filling out a complaint form. We will discuss this in the next section.
How to Get a Google Play Refund in the First 48 hours
If you have missed the first hour return period, then the next best alternative is to fill out a complaint form and claim a refund. This needs to be done within 48 hours of the transaction. Your request for return and refund will now be processed by Google. As long as you put forward your refund request in the said time frame, there is almost a 100% guarantee that you will get a full refund. After that, the decision rests with the developer of the app. We will discuss this in detail in the next section.
Given below is a step-wise guide to claiming a refund from the Google Play Store. These steps are also applicable for an in-app purchase, although it might require the intervention of the app developer and might take longer or even get denied.
1. Firstly, open a browser and navigate to the play store page.
2. You might have to log in to your account, so do that if you are prompted.
3. Now click on the Account option then go to the Purchase history/Order history section.
4. Here look for the app that you wish to return and select the Report a problem option.
6. Now click on the drop-down menu and select the “I purchased this by accident” option.
7. After that follow the on-screen information wherein you would be asked to choose the reason as to why you are returning this app.
8. Do that and then click on the Submit button.
9. Now, all that you need to do is wait. You will receive a mail confirming that your refund request has been received.
10. The actual refund will take a bit longer and it depends on several factors like your bank and the payment and also in certain cases the third-party app developer.
How to Get a Google Play Refund after the 48-hour window expires
In some cases, it takes over a week to actually realize that the app you purchased is no good and just a waste of money. Take, for example, the soothing sounds app that you purchased for insomnia has no effect on you. In this case, you obviously would like to get back your money. However, since you can no longer do that from Google Play Store itself, you need to opt for some other alternative. The best solution for you would be to directly contact the app developer.
Most of the Android app developers provide their email addresses in the app description for feedbacks and to provide customer support. All that you need to do is navigate to the app’s page on the Play Store and scroll down to the Developer contact section. Here, you will find the email address of the developer. You can now send an email to them explaining your problem and why you would like to get a refund for the app. It might not work all the time, but if you make a strong case and the developer is willing to comply then you will get a refund. This is worth a shot.
If that doesn’t work, then you can try contacting Google’s support team directly. You will find their email in the Contact Us section of the Play Store. Google asks you to write to them directly in case the developer has not listed their email address, you didn’t get a response, or if the response was unsatisfactory. To be honest, Google won’t refund your money unless and until you have a very strong reason. So, make sure that you explain this in as much detail as you can and try to make a strong case.
How to Get a Google Play Refund for an E-book, Movie, and Music
As mentioned earlier, the refund policy is a little different for books, music, and movies. They have a little extended time period but that is only applicable if you haven’t started using them.
To return an e-book you get a time period of 7 days. In the case of rentals, there is no way to claim a refund. For movies, TV shows, and music, you will get these 7 days only if you haven’t started streaming or watching it. The only exception is that the file is corrupted and does not work. In this case, the refund window is that of 65 days. Now since you can’t claim a refund from the app, you need to use a browser. Follow the steps given below to see how.
1. Firstly, click here, to go to the Google Play Store website.
2. You might have to log in to your account so, do that if you are prompted.
3. Now go to the Order History/purchase history section inside the Accounts tab and find the item that you wish to return.
4. After that, select the Report a problem option.
5. Now select the “I’d like to request a refund” option.
6. You will now be asked to answer certain questions and explain why you would like to return the item and claim a refund.
7. Once you have entered the relevant details, tap on the Submit option.
8. Your refund request will now be processed and you will get back your money if the above-mentioned conditions are true for you.
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With that, we come to the end of this article. We hope that you find this information helpful and you were able to get a refund on your Google Play store purchases. Accidental purchases happen all the time, either by us or our kids using our phone, therefore it is very important to have the option to return an app or product purchased from the Google Play Store.
It is also quite common to be disappointed by a paid app or be stuck with a corrupted copy of your favourite movie. We hope that if you ever find yourself in a situation where you need to get a refund from the Play Store, this article will be your guide. Depending on the app-developer it might take a few minutes or a couple of days, but you will definitely get a refund if you have a valid reason backing your claim.
