您是否收到消息：当您尝试重置Apple ID安全问题时，(Apple ID)我们没有足够的信息来重置您的安全(We don’t have sufficient information to reset your security questions)问题。继续阅读，因为本指南肯定会帮助您解决Apple无法重置安全问题的问题。
作为 iOS 或 macOS 用户，您必须意识到Apple非常重视数据和用户隐私。我们是不是(Aren)很高兴！除了内置的 iOS 隐私措施外，Apple 还使用安全问题作为身份验证系统或额外的保护层。(Apple uses Security Questions as an Authentication system or an additional layer of protection.) 在回答您的安全问题时，您的答案的大写(Capitalization)和标点符号(Punctuation)至关重要。但是，如果您忘记了答案，您可能会被阻止访问自己的数据和购买新应用程序。在这种情况下，您别无选择，只能重置Apple ID安全问题。因此(Hence)，建议您应该：
- 尝试遵循您通常使用的语法。
- 选择您最有可能记住其答案的问题。
遗憾的是，如果您不记得几年前是如何输入的，即使您的答案是正确的，您也不会被允许登录。阅读以下内容以了解Apple更改安全问题。
如何修复 Apple(Fix Apple)无法重置安全问题(Security Questions)
首先，在开始重置安全问题之前，您需要成功验证您的身份。(validate your identification)
在验证 AppleID 网页上(verify AppleID webpage)，您会看到以下选项：
- 添加您的 Apple ID
- 重设密码
- 重置您的安全问题
问题是您必须知道安全问题的所有答案才能更新密码，或者您必须记住密码才能重置安全问题。因此，您有两种方法可以继续，如下所述。
选项 1：(Option 1:) 如果您记得您的 Apple ID 和密码(If you remember your Apple ID & Password)
您可以登录您的帐户，然后选择三个新的安全问题，如下所示：
1. 打开给定的链接iforgot.apple.com
2.使用您的 Apple ID 和密码登录。(Log-in)
3. 点击Security > 更改问题(Change Questions)。
4. 在出现的弹出框中，点击重置安全问题(Reset Security Questions)，如下图所示。
5. 输入您的恢复电子邮件(Recovery email)地址以接收重置链接。
6. 转到您的邮件收件箱(Mail Inbox)并点击重置链接(reset link)。
7. 点击立即重置。(Reset Now.)
8.在下(S)一个屏幕上使用您的 Apple ID 和密码(ign in)登录。(Apple ID)
9. 选择一组新的安全问题(new set of security questions)及其答案。
10. 点击Continue > Update以保存更改，如图所示。
选项 2：(Option 2:) 如果您不记得密码(If you do not remember your Password)
在这种情况下，您将不得不重设密码。根据您的安全设置，您可以在您已登录的另一台Apple设备上接收密码。在此设备上，执行以下操作：(Apple)
1. 点击设置(Settings)。
2. 点击密码和安全(Password & Security)。
3.按照提供的说明重置您的密码。(Reset)
现在，使用这个新密码重置AppleID安全问题，如上所述。
当您不记得Apple登录凭据时，现在让我们转到Apple更改安全问题。(Apple)
另请阅读：(Also Read:) 如何使用 Windows PC 控制 iPhone(How to Control iPhone using Windows PC)
如何重置Apple ID 安全问题(Apple ID Security Questions)
如果您不记得密码或对安全问题的回答，您仍然可以设法完成Apple更改安全问题任务。
选项 1：(Option 1:) 通过您的备份帐户登录(Log-in through your Backup Account)
1.在任何网络浏览器中导航到AppleID 验证页面。(AppleID verification page)
2. 输入您的Apple ID和辅助邮箱(recovery email)地址以获取验证电子邮件。
3. 点击验证邮件中的重置链接(Reset link)。
4. 重设密码，然后重设AppleID安全问题。
注意：(Note:)如果您无法访问您注册的电子邮件 ID，那么您将需要恢复对此电子邮件帐户的访问权限，以便接收Apple 验证的重置链接(Reset link for Apple verification)。您可以在备用电子邮件帐户或您的电话号码上获取验证码，( You can get an Authentication code on the alternate email account or your phone number,)具体取决于您在帐户创建期间设置的首选项。
选项 2：(Option 2:) 两因素身份验证(Two Factor Authentication)
当您启用双重身份验证时，身份验证代码(authentication code)将发送到您已登录的 iOS 设备。这是保护您的帐户并恢复帐户的最安全方法。您可以在运行iOS 9 或更高版本(iOS 9 or later)的 iPhone、iPad 或 iPod touch 上启用双重身份验证，甚至可以在运行 OS X El Capitan 或更高版本的 Mac 上启用双重身份验证。(Mac running OS X El Capitan or later.)
1. 使用移动数据或Wi-Fi(Wi-Fi)将您的 iPhone 或 iPad 连接到互联网。然后，打开设置。(Settings.)
2. 点击设置(Settings)屏幕顶部显示的您的姓名(name)以查看有关您的手机和您的Apple ID的所有详细信息。
3. 点击密码和安全(Password & Security)，如图所示。
4. 在这里，点击双重身份验证，(Two-Factor Authentication,)如下图所示。
5. 输入您的可信电话号码(Trusted Phone Number )以获取验证码(get a verification code)。
注意：(Note:)如果您想更新您的电话号码，请务必通过Apple设置进行更新，否则您在接收登录代码时会遇到麻烦。
只要您的手机号码和电子邮件地址仍然有效且可访问，您就可以快速登录其他Apple设备，而无需回答安全问题。
另请阅读：(Also Read:) 如何修复 iPhone 冻结或锁定(How to Fix iPhone Frozen or Locked Up)
Apple 更改安全问题：(Apple Change Security Questions: )联系 Apple 支持(Contact Apple Support)
Apple 支持(Apple Support)团队非常乐于助人和细心。但是，要收回您的帐户，您需要等待一段时间并通过严格的验证过程。您可能会被要求验证：
- 您的信用卡或借记卡
- 安全问题的答案
- 安全问题
- 购买Apple产品时的购买详细信息。
如果您无法提供正确的回复，您的帐户将进入帐户恢复模式(Account Recovery Mode)。帐户(Account)恢复会暂停Apple ID的使用，直到经过适当审查。
为了确保用户的最大安全，Apple采用了盲框架(Blind framework)。Apple代表只能查看安全问题，而不能查看答案。提供空框以输入从用户收到的答案。没有人可以访问对安全问题的正确答复，因为它们是加密的。当您告诉他们答案时，他们会将答案输入数据库，系统会确定答案是否正确。
通过1-800-My-Apple 联系 Apple(1-800-My-Apple)或访问Apple 支持页面(Apple Support Page)以解决此问题。
围绕Apple开发的安全基础设施旨在确保您和您的个人信息极其安全。不过，如果您确实无法回忆起您的密码或安全答案，并且无法与Apple 支持(Apple Support)团队合作以获得访问权限，您将丢失之前的帐户。您可能需要创建一个新帐户(create a new account)。但是，您将失去所有以前的交易以及对所有您喜爱的应用程序的访问权限。
常见问题 (FAQ)(Frequently Asked Questions (FAQ))
Q1。如何在没有电子邮件或安全问题的情况下重置我的 Apple ID？(Q1. How do I reset my Apple ID without email or security questions?)
在出于安全目的访问您的加密Apple ID时， (Apple ID)Apple会通过解决您的Apple ID安全问题来帮助您。但是，当您无法提供这些答案时，事情就会变得复杂。这就是解锁您的Apple ID发挥作用的地方。
- (Unlock Apple ID)使用两因素身份验证(Factor Authentication)解锁 Apple ID
- (Remove Apple ID)使用无安全问题的(Security Questions)AnyUnlock删除 Apple ID
- (Unlock Apple ID)使用恢复密钥(Recovery Key)解锁 Apple ID
-
联系 Apple 支持寻求帮助
Q2。我需要等待多长时间才能重置我的 Apple 安全问题？(Q2. How long do I have to wait to reset my Apple security questions?)
通常为 8 小时。等待时间到期后，再次尝试重置您的问题。
Q3。如果您忘记了 Apple ID 安全问题的答案，该怎么办？(Q3. What to do if you forgot the answers to your Apple ID security questions?)
按照此分步指南重置Apple帐户的安全问题：
1. 访问iforgot.apple.com
2. 输入您的Apple ID并点击继续(Continue)。
3. 从给定的两个选项中，点击我需要重置我的安全问题(I need to reset my security questions)。然后，点击继续(Continue)。
4. 输入您的Apple ID和密码( password)，然后点击继续(Continue)。
5. 要确认您的身份，请按照屏幕上的说明(onscreen instructions)进行操作。
6.选择一组新的安全问题(Security Questions )和答案( answers)。
7.点击继续(Continue)
8. 重置安全问题后，启用双重(enable two-factor) 身份验证(authentication)。
受到推崇的：(Recommended:)
(Did)这些方法中的任何一个有效吗？您是否(AppleID)能够重置AppleID(Were)安全问题。在下面的评论部分让我们知道。
How to Reset Apple ID Security Questions
Do you get the messаge: We don’t have sufficient information to reset your security questions, when you try to reset Apple ID security questions. Continue reading as this guide will certainly help you fix Apple cannot reset security questions issue.
Being an iOS or macOS user, you must be aware that Apple takes data and user privacy very seriously. Aren’t we glad! Apart from the built-in iOS privacy measures, Apple uses Security Questions as an Authentication system or an additional layer of protection. Capitalization & Punctuation of your answers is critical when it comes to answering your security questions. But, if you forget the answers, you could be blocked from accessing your own data and from purchasing new applications. In such scenarios, you have no choice but to reset Apple ID security questions. Hence, it is suggested that you should:
- Try to follow a syntax that you would use normally.
- Choose questions whose answers you are most likely to remember.
Regrettably, if you do not remember how you typed it years ago, you will not be allowed to log in even though your answer is correct. Read below to learn Apple change security questions.
How to Fix Apple Cannot Reset Security Questions
First and foremost, you need to validate your identification successfully, before you begin to reset your security questions.
On the verify AppleID webpage, you are given the following options:
- Adding your Apple ID
- Resetting your password
- Resetting your security questions
The catch is that you must know all the answers to your security questions in order to update your password, or you must remember your password in order to reset your security questions. Thus, you have two ways to proceed, as explained below.
Option 1: If you remember your Apple ID & Password
You can log in to your account, and choose three new security questions as follows:
1. Open the given link iforgot.apple.com
2. Log-in with your Apple ID and Password.
3. Tap on Security > Change Questions.
4. In the pop-up box that appears, tap on Reset Security Questions, as shown below.
5. Type your Recovery email address to receive a reset link.
6. Go to your Mail Inbox and tap on the reset link.
7. Tap Reset Now.
8. Sign in with your Apple ID and password on the next screen.
9. Choose a new set of security questions and their answers.
10. Tap on Continue > Update to save the changes, as shown.
Option 2: If you do not remember your Password
In this case, you will have to reset your password. Based on your security settings, you can receive a passcode on another Apple device where you’re already logged in. On this device, do the following:
1. Tap on Settings.
2. Tap Password & Security.
3. Reset your password as per the instructions provided.
Now, use this new password to reset AppleID security questions as explained above.
Let us now move to Apple change security questions when you don’t remember Apple login credentials.
Also Read: How to Control iPhone using Windows PC
How to Reset Apple ID Security Questions
If you can’t remember your password or the responses to your security questions, you can still manage to complete the Apple change security questions task.
Option 1: Log-in through your Backup Account
1. Navigate to the AppleID verification page in any web browser.
2. Type your Apple ID and recovery email address to get a verification email.
3. Tap on Reset link in the verification email.
4. Reset your password and then, reset AppleID security questions.
Note: If you cannot access your registered email id, then you will need to restore access to this email account in order to receive the Reset link for Apple verification. You can get an Authentication code on the alternate email account or your phone number, depending on your preference set during account creation.
Option 2: Two Factor Authentication
When you enable two-factor authentication, an authentication code will be sent to the iOS devices on which you are already signed in. This is the safest way to protect your account and recover it as well. You can enable two-factor authentication on your iPhone, iPad, or iPod touch operating on iOS 9 or later, and even on your Mac running OS X El Capitan or later.
1. Connect your iPhone or iPad to the internet using mobile data or Wi-Fi. Then, open Settings.
2. Tap on your name displayed at the top of the Settings screen to view all details regarding your phone and your Apple ID.
3. Tap on Password & Security, as shown.
4. Here, tap on Two-Factor Authentication, as depicted below.
5. Type your Trusted Phone Number to get a verification code.
Note: If you want to update your phone number, make sure to do so through the Apple settings, or else you will face trouble while receiving the login codes.
As long as your mobile number and email address are still valid and accessible, you can quickly log into other Apple devices without having to answer the security questions.
Also Read: How to Fix iPhone Frozen or Locked Up
Apple Change Security Questions: Contact Apple Support
Apple Support team is very helpful and attentive. However, to reclaim your account, you will need to wait for some time and go through a rigorous verification process. You may be asked to verify:
- your credit or debit card
- answers to security questions
- security questions
- purchase details from when you bought the Apple product.
If you are unable to provide the correct responses, your account will be placed in Account Recovery Mode. Account recovery suspends the usage of Apple ID until it has been properly vetted.
To ensure the utmost security of its users, Apple employs a Blind framework. The Apple representatives can only view the security questions and not the answers. Empty boxes are provided to enter the answers received from the user. Nobody can access the correct replies to the security questions because they are encrypted. When you tell them the answers, they enter them into the database, and the system determines whether they are correct or incorrect.
Contact Apple via 1-800-My-Apple or visit Apple Support Page to rectify this issue.
The security infrastructure developed around Apple is intended to keep you and your personal information extremely secure. Nevertheless, if you truly cannot recall your passcode or security answers and are unable to work with the Apple Support team to obtain access, you would lose your earlier account. You may need to create a new account. However, you will lose all of your previous transactions as well as access to all of your favorite apps.
Frequently Asked Questions (FAQ)
Q1. How do I reset my Apple ID without email or security questions?
When it comes to accessing your encrypted Apple ID for security purposes, Apple assists you by addressing your Apple ID security questions. However, matters get complicated when you can’t provide those answers. That’s where unlocking your Apple ID comes into play.
- Unlock Apple ID by using Two Factor Authentication
- Remove Apple ID by using AnyUnlock without Security Questions
- Unlock Apple ID by using Recovery Key
-
Contact Apple Support for Help
Q2. How long do I have to wait to reset my Apple security questions?
Typically, 8 hours. After the waiting time has expired, try resetting your questions again.
Q3. What to do if you forgot the answers to your Apple ID security questions?
Follow this step-by-step guide to reset the security questions of your Apple account:
1. Visit iforgot.apple.com
2. Put in your Apple ID and tap on Continue.
3. From the two given options, tap I need to reset my security questions. Then, tap on Continue.
4. Put in your Apple ID and password, and tap Continue.
5. To confirm your identity, follow the onscreen instructions.
6. Selection of a new set of Security Questions and answers.
7. Tap on Continue
8. Once you’ve reset your security issues, enable two-factor authentication.
Recommended:
Did any of these methods work? Were you able to reset AppleID security questions. Let us know in the comment section below.
