有时，您可能会发现Surface 触控笔^{(Surface Pen)}无法在Surface设备上使用。在今天的帖子中，我们将介绍您可以遵循的一般和特定故障排除步骤，以帮助您解决Surface Pen无法书写、无法打开应用程序或无法连接蓝牙^(Bluetooth)的问题。

Surface Pen无法书写、打开应用或连接

^(General)Surface 触控笔^{(Surface Pen)}问题的一般故障排除

如果您的Surface Pen^{(Surface Pen)}无法工作或无法连接到蓝牙^(Bluetooth)，请先尝试以下一些操作，不分先后顺序。

1. 通过在OneNote^(OneNote)、便笺^{(Sticky Notes)}或 Fresh Paint中上墨、书写或擦除来测试您的笔。如果您的笔在这些应用程序之一中工作，那么您要使用的应用程序可能无法与笔一起使用。
2. 打开应用并通过触控使用Surface。如果您无法在Surface上使用手指，请参阅本指南 -触摸屏不工作。Touch正常工作后，再次尝试使用您的触控笔。
3. 检查笔的电池电量。如果您已配对笔，则可以在设置中进行检查。转至Start > Settings > 设备^(Devices) > Bluetooth和其他设备，然后找到您的触控笔以查看电池电量。如果电池电量低或没电，您可能需要更换电池或为电池充电。
4. 检查您的笔设置。要检查光标、手写和顶部按钮设置，请转到Start > Settings > 设备^(Devices) > Pen & Windows Ink。要检查您的笔压力设置，请打开Surface应用并选择“笔^(Pen)”选项卡进行调整。
5. 手动将 Surface 与触控笔配对^{(Pair the Surface with the Pen manually)}。检查笔上的LED灯。^(LED)如果您不确定笔上的LED灯是什么意思，请参阅此^(LED)
6. 更新Surface 固件和驱动程序^{(Surface firmware & drivers)}
7. 运行 Surface 诊断工具包^{(Run the Surface Diagnostic Toolkit)}。

Surface 触控笔^{(Surface Pen)}问题的具体故障排除

如果您遇到如下所列的特定Surface Pen问题，您可以尝试相关的推荐故障排除。^{(Surface Pen)}

1) 我怎么知道我有哪支 Surface 触控笔？^{(1) How do I know which Surface pen I have?)}
如果您不确定您拥有的是什么Surface Pen，请参阅此Microsoft 指南^{(Microsoft guide)}。

2) 您的 Surface Pen 不会墨水。^{(2) Your Surface Pen won’t ink.)}
如果您的笔没有墨水，请执行以下操作：

• 测试LED灯功能。如果LED灯不亮，这是电源问题。
• 运行Windows 更新^{(Windows Updates)}或Surface 诊断工具包^{(Surface Diagnostic Toolkit)}。
• 重新启动Surface，即使它在Windows 更新^{(Windows Updates)}期间已经重新启动。
• 更换电池。

3) 您的 Surface Pen 无法与您的 Surface 设备配对。^{(3) Your Surface Pen won’t pair with your Surface device.)}

请执行下列操作：

• 在您的笔上，按住顶部按钮直到LED灯闪烁以打开蓝牙^(Bluetooth)配对模式。
• 在您的 PC 上，选择开始^(Start)>设置^(Settings)>设备^(Devices)>蓝牙和其他设备^{(Bluetooth & other devices)}。
• 确保^(Make)蓝牙^(Bluetooth)已打开，然后选择添加蓝牙或其他设备^{(Add Bluetooth or other device)}>蓝牙^(Bluetooth)。在设备列表中选择Surface Pen。如果出现任何其他说明，请按照任何其他说明进行操作，然后选择^(Follow)完成^(Done)。

Microsoft 课堂笔^{(Microsoft Classroom Pen)}不支持蓝牙^(Bluetooth)或笔帽功能。

如果您没有在设备列表中看到您的笔，LED灯可以帮助您识别问题（见下表）。按住笔的顶部按钮 5-7 秒。

4) Surface Pen 上的指示灯呈红色闪烁或不亮^{(4) The light on your Surface Pen is blinking red or doesn’t turn on)}。

以下是您需要了解的事项：

• 如果笔上的指示灯呈红色闪烁，您可能需要更换电池。
• 如果触控笔上的灯没有亮起，但您仍然可以在 Surface 上书写，则LED灯可能已损坏。
• 如果您的笔上的灯没有亮起并且您更换了电池，则您的笔可能需要更换。

要请求更换Surface 触控笔^{(Surface Pen)}，请执行以下操作：

• 前往Microsoft.com 上的设备服务和维修页面^{(page on Microsoft.com)}。使用您的Microsoft帐户登录并选择表面或注册新设备。
• 选择注册设备后，您将看到基于保修状态和更换资格的更换优惠。

5) 单击 Surface Pen 顶部按钮不会打开分配的快捷方式。^{(5) Clicking the Surface Pen top button doesn’t open the assigned shortcut.)}

如果单击顶部按钮时分配的笔快捷方式未打开，则笔可能未与 Surface 配对或电池电量不足。

要查看笔是否已配对并查看电池电量，请选择Start > Settings > 设备^(Devices) > Bluetooth和其他设备。如果您的笔已配对，请转至Start > Settings > 设备^(Devices) > Pen & Windows Ink以确认顶部按钮快捷方式分配。

如果电池电量低或未列出，您可能需要更换电池。

更换电池后，您可能需要再次将触控笔与 Surface 配对。如果单击顶部按钮时分配的笔快捷方式仍未打开或LED未打开，请联系Microsoft 支持^{(Microsoft Support)}。

6) 单击或双击 Surface Pen 顶部按钮不符合我的要求。^{(6) Clicking or double-clicking the Surface Pen top button doesn’t do what I want.)}

确保^(Make)蓝牙^(Bluetooth)已打开，并且您的触控笔已连接到Surface。请参阅^(Refer)上文第 3) 节。

您可以更改您的笔快捷方式，以便按钮执行您想要的操作。请执行下列操作：

• 转到Start > Settings > 设备^(Devices) > Pen & Windows Ink。
• 在笔^(Pen)快捷方式下，选择您希望快捷方式打开的应用程序。

7) Surface Pen 按钮不起作用或书写呈锯齿状且不准确。^{(7) The Surface Pen buttons don’t work or the writing is jagged and inaccurate.)}

再次尝试将触控笔与Surface^(Surface)设备配对。

8) 笔尖破损、丢失或磨损。^{(8) The pen tip is broken, lost, or worn out.)}
有关如何更换 Surface 触控笔笔尖的信息，请参阅本指南。

I hope you find this guide helpful!

Surface Pen won’t write, open apps, or connect to Bluetooth

At timeѕ, you may find that your Surface Pen won’t work on your Surface device. In today’s post, we will present genеral as well as specific troubleshooting steps you can follow, tо will helр yoυ if your Surface Pen won’t write, open apps, or connect to Bluetooth.

Surface Pen won’t write, open apps, or connect

General troubleshooting for Surface Pen issues

Here are some things to try first, in no particular order, if your Surface Pen won’t work or connect to Bluetooth.

1. Test your pen by inking, writing, or erasing in OneNote, Sticky Notes, or Fresh Paint. If your pen works in one of these apps, then the app you want to use may not work with the pen.
2. Open apps and use your Surface with touch. If you can’t use your finger on your Surface, refer to this guide – Touchscreen not working. After the Touch is working, try your pen again.
3. Check the battery level of your pen. If you’ve paired your pen you can check this in your settings. Go to Start > Settings > Devices > Bluetooth & other devices, then find your pen to see the battery level. If the battery is low or doesn’t have power, you may need to change or charge your battery.
4. Check your pen settings. To check your cursor, handwriting, and top button settings, go to Start > Settings > Devices > Pen & Windows Ink. To check your pen pressure settings, open the Surface app and select the Pen tab to adjust it.
5. Pair the Surface with the Pen manually. Check the LED light on your pen. If you aren’t sure what the LED light on your pen means, refer to this
6. Update your Surface firmware & drivers
7. Run the Surface Diagnostic Toolkit.

Specific troubleshooting for Surface Pen issues

In the case you experience specific Surface Pen issues as listed below, you can try the associated, recommended troubleshooting.

1) How do I know which Surface pen I have?
If you’re not sure what Surface Pen you have, refer to this Microsoft guide.

2) Your Surface Pen won’t ink.
If your pen doesn’t ink, do the following:

• Test the LED light functionality. If the LED light doesn’t turn on, this is a power issue.
• Run Windows Updates or the Surface Diagnostic Toolkit.
• Restart your Surface, even if it already restarted during Windows Updates.
• Replace the battery.

3) Your Surface Pen won’t pair with your Surface device.

Do the following:

• On your pen, press and hold the top button until the LED light blinks to turn on Bluetooth pairing mode.
• On your PC, select Start > Settings > Devices > Bluetooth & other devices.
• Make sure Bluetooth is on, then select Add Bluetooth or other device > Bluetooth. Choose Surface Pen in the list of devices. Follow any other instructions if they appear, then select Done.

Microsoft Classroom Pen doesn’t support Bluetooth or pen cap functionality.

If you don’t see your pen in the list of devices, the LED light can help you identify the issue (see the chart below). Press and hold the top button of your pen for 5-7 seconds.

4) The light on your Surface Pen is blinking red or doesn’t turn on.

Here are the things you need to know:

• If the light on your pen is blinking red, you may need to change the battery.
• If the light on your pen doesn’t turn on and you can still write on your Surface, the LED light may be broken.
• If the light on your pen doesn’t turn on and you’ve replaced the battery, your pen may need to be replaced.

To request a replacement Surface Pen, do the following:

• Head to Device service and repair page on Microsoft.com. Sign in with your Microsoft account and select a surface or register a new device.
• Once you select a registered device, you’ll see replacement offers based on your warranty status and eligibility for exchange.

5) Clicking the Surface Pen top button doesn’t open the assigned shortcut.

If the assigned pen shortcut doesn’t open when you click the top button, the pen might not be paired with your Surface or might be low on battery.

To see if the pen is paired and to see the battery level, select Start > Settings > Devices > Bluetooth & other devices.? If your pen is paired, go to Start > Settings > Devices > Pen & Windows Ink to confirm the top button shortcut assignment.

If the battery level is low or is not listed, you may need to replace the battery.

You may need to pair the pen with your Surface again after you change the batteries. If the assigned pen shortcut still doesn’t open when you click the top button or the LED doesn’t turn on, contact Microsoft Support.

6) Clicking or double-clicking the Surface Pen top button doesn’t do what I want.

Make sure Bluetooth is on and your pen is connected to your Surface. Refer to section 3) above.

You can change your pen shortcuts so the buttons do what you want them to. Do the following:

• Go to Start > Settings > Devices > Pen & Windows Ink.
• Under Pen shortcuts, select the apps you want your shortcuts to open.

7) The Surface Pen buttons don’t work or the writing is jagged and inaccurate.

Try pairing your pen with your Surface device again.

8) The pen tip is broken, lost, or worn out.
Refer to this guide for how to replace Surface Pen tip.

I hope you find this guide helpful!

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