我们使用Microsoft 帐户为包括^{(Microsoft Account)}Xbox、Office 365等在内的多种服务和产品付款。虽然它在大多数情况下都能顺利运行，但有时您可能会遇到Microsoft支付或计费系统的问题。我们可以随时联系支持以解决与付款相关的问题 - 但如果我们可以自己解决问题，那会更好地节省我们的时间。在这篇文章中，我们列出了如果Microsoft 帐户^{(Microsoft Account)}付款不适合您，您需要查看的一些事项。

Microsoft 帐户^{(Microsoft Account)}付款问题和问题

首先，让我们确保我们有一个Microsoft 帐户。尽管听起来很奇怪，但大多数用户在登录Windows并启动Windows Store应用程序后尝试从商店购买产品（因为登录Windows本身不需要Microsoft帐户），而没有创建Microsoft帐户。但是，要添加付款方式并对其进行管理，我们需要一个有效的帐户。

添加新的付款方式

可以从此处^(here)的“付款”页面添加和修改付款选项。它还会在进行购买时提示添加有效的付款选项。

管理^(Manage)Microsoft帐户中的资金

• 用您帐户中的钱购买^{(Buying with the money in your account)}：如果您的帐户中有钱，请按照通常的步骤进行购买，除非他们提示您输入付款方式，选择Microsoft 帐户^{(Microsoft account)}。
• 向您的帐户充值^{(Adding money to your account)}：要向您的Microsoft帐户充值，您可以从^(Microsoft)此处^(here)的礼品卡页面购买该帐户的礼品卡。输入您的详细信息并转到此处^(here)的兑换页面。兑换礼品卡后，金额将记入您的Microsoft帐户余额。
• 支付过期订阅费用^{(Pay for a past due subscription)}：如果您希望直接支付过期订阅费用（不使用礼品卡），请在此处^(here)登录服务和订阅页面。找到您的订阅，点击立即^{(Pay now)}付款并使用您的卡或PayPal 付款^(PayPal)。

管理过期卡

在此处^(here)的付款页面上更新它们。

查看订单状态

此处^(here)列出了订单历史记录以及订单状态。

常见错误及其解决方法

1. 持卡人姓名格式不正确：记录中持卡人姓名的任何问题都可能导致此问题。例如。在您的中间名后添加句点。在“付款”页面上进行相同的修改。
2. 卡号无效^(Invalid)：验证卡号并确保数字之间没有空格或破折号。
3. 邮政编码无效^{(Invalid ZIP)}：邮政编码^(ZIP)应与您的州和地址匹配。如果不是，就会发生冲突。

无法在Microsoft^(Microsoft) Store上购买应用

有些应用程序是特定区域的，用户只有在其地址在允许的区域内时才能购买。此外，有时，简单地改变互联网^(Internet)连接也有帮助。

银行不授权购买

联系银行也一样。

如果这些都没有帮助，您可以在此处^(here)联系 Microsoft 支持。^{(If none of these helps, you may contact Microsoft support here.)}

相关阅读^{(Related read)}：Microsoft Store 支付失败错误和问题。

Troubleshoot Microsoft Account payment issues and problems

We usе Microsoft Account to make payments for several services and products including Xbox, Office 365, and so on. While it works smoothly most of the times, there may be times that you face problems with Microsoft payments or the billing system. We can always contact the support for payment related issues -but it would be much better to save our time if we can resolve the issue ourselves. In this post, we list some of the things you need to take a look at if Microsoft Account payments are not working for you.

Microsoft Account payment issues and problems

To start with, let us make sure we have a Microsoft account. As odd as it might sound, most users try to purchase products from the store after logging on to Windows and launching the Windows Store app (because logging on to Windows itself doesn’t need a Microsoft account), without creating a Microsoft account. However, to add payment modes and manage them, we need a valid account.

Add a new payment method

The payment options can be added and modified from the Payments page here. It prompts for adding a valid payment option while making a purchase as well.

Manage money in your Microsoft account

• Buying with the money in your account: If you have money in your account, follow the usual steps for purchasing, except when they prompt for the payment method, chose Microsoft account.
• Adding money to your account: To add money to your Microsoft account, you could buy a gift card of that account from the gift card page here. Enter your details and go to the redeem page here. Once you redeem your gift card, the amount will be credited to your Microsoft account balance.
• Pay for a past due subscription: If you wish to pay for your past-due subscriptions directly (not using the gift card), then log on to the services and subscriptions page here. Find your subscription, click Pay now and make the payment with your card or PayPal.

Managing expired cards

Update them on the Payments page here.

Check the status of orders

The order history along with the status of the orders is listed here.

Usual errors and their resolutions

1. Incorrectly formatted cardholder name: Any issues with the card holder’s name in records could cause this issue. Eg. Adding a period after your middle name. Modify the same on the Payments page.
2. Invalid card number: Verify the card number and make sure there are no spaces or dashes in between the numbers.
3. Invalid ZIP code: The ZIP code should match with your state and address. If not, it would conflict.

Unable to buy an app on Microsoft store

Some apps are region-specific, and users can buy them only if their address falls within the permitted region. Moreover sometimes, simply changing the Internet connection has also known to have helped.

The bank doesn’t authorize the purchase

Contact the bank for the same.

If none of these helps, you may contact Microsoft support here.

Related read: Microsoft Store payment failed errors & problems.

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