微软(Microsoft)的最新操作系统——Windows 11/10 获得了好评。该操作系统包含旨在使您的计算体验顺畅的新特性、应用程序和功能。然而，操作系统带来了它自己的问题、问题和错误(problems, issues, and bugs)。一些人报告了声音和音频问题，例如- Windows声音无法正常工作、无法播放视频、使用某些应用程序或从他们的扬声器中听到任何声音。让我们看看如何解决这个问题以及其他Windows 11/10 Sound and Audio problems。
Windows 11/10 已经包含播放音频疑难解答(Playing Audio Troubleshooter)和录制音频疑难解答(Recording Audio Troubleshooter)，您可以通过我们的免费软件FixWin 10的(FixWin 10)控制面板(Control Panel)、任务栏搜索(Taskbar Search)或疑难解答(Troubleshooters)选项卡轻松调用它们。您还可以访问 Windows 11/10 中的疑难解答页面。
修复 Windows 声音(Fix Windows Sound)和音频(Audio)问题和问题
以下是Microsoft的一些建议，可帮助您手动执行故障排除，具体取决于您的具体问题。
Windows 11/10 声音不工作
接下来，检查制造商的网站以获取更新的驱动程序。您还可以打开Windows 更新(Windows Update)并查找驱动程序更新。如果是外部设备，例如耳机或USB设备，请拔下并插入设备。如果您的设备是USB，请尝试使用其他端口。另外，禁用音频增强，看看它是否有帮助。
如果您发现问题仍然存在，请卸载您的音频驱动程序并重新启动以让Windows自动重新安装它或卸载您的音频驱动程序并尝试使用收件箱HDAudio驱动程序。
对于其他情况，请尝试不同的修复。让我们详细介绍它们。(For other scenarios, try different fixes. Let’s cover them in detail.)
1] 音质差；声音不好
在这种情况下，初始故障排除步骤与上述相同，即从Windows Update检查驱动程序更新。如果您的设备是USB，请尝试使用其他端口或尝试禁用音频增强功能（如果适用）。如果所有这些都失败，请卸载您的音频驱动程序并尝试使用收件箱驱动程序 ( HDAudio )。
提示(Tip)：如果您的音频听起来像花栗鼠一样有趣且失真，(Audio sounds funny and distorted like chipmunks)这篇文章将帮助您。
2]扬声器，蓝牙(Bluetooth)，耳机(Headphones)不工作
在这种情况下，您可能可以通过笔记本电脑的内置扬声器播放音乐，但只要插入有线耳机，扬声器就会继续播放音频（或根本不播放音频）。要解决此问题，请卸载驱动程序并重新启动以允许Windows重新安装它。如果失败，请卸载您的音频驱动程序并尝试使用收件箱驱动程序 ( HDAudio )。
如果您的耳机音频有问题，并且您听不到音频，那么在开始之前，请打开声音(Sound) 属性(Properties)并确保Microsoft LifeChat 耳机(Microsoft LifeChat Headset)是您的系统默认声音播放设备。
阅读：(Read:) 笔记本电脑扬声器发出奇怪的嗡嗡声
3]尝试不同的音频格式
通常，与驱动程序或Windows中的音频软件不兼容会影响音频播放或录制，因此，确认音频格式问题是否是问题的根源变得至关重要。
切换到控制面板(Control Panel)，然后单击“声音”链接。之后，在搜索框或命令提示符下运行“mmsys.cpl”。
右键单击(Right-click)系统托盘中的声音图标，然后选择“播放设备(Devices)”。
右键单击“默认设备”，然后单击“属性(Properties)”。
切换到“高级”选项卡并尝试更改默认格式(Default Format)几次。这应该可以解决问题。
4]检查设备管理器
设备管理器(Device Manager)显示有关系统上所有硬件设备的驱动程序配置文件的信息。验证是否有任何音频设备存在系统已识别的问题。为此，
在开始菜单旁边的搜索框中输入“设备管理器”，然后按 Enter 键(Enter)。展开“声音(Sound)、视频和游戏控制器”选项卡。
卸载您的音频驱动程序并使用内置的Windows 音频(Windows Audio)驱动程序 ( HDAudio )。
5]麦克风不工作
在这里，您可能会发现Cortana拒绝收到您的消息。您可能会发现将外部麦克风插入计算机或使用耳机效果更好。尝试上述解决方案。
如果对您没有任何帮助，您可以向Microsoft报告您的具体问题，包括您的问题中 PC 的品牌和型号、您的硬件 ID 和音频设备的驱动程序版本、播放测试(Test)音是否有效、您的“声音(Sound)、视频和游戏控制器”选项卡，并通过注意声音控制面板中是否存在绿色音量条来报告您的(Sound Control Panel)设备(Device Manager)何时尝试播放音频。
如何做到以上所有？微软(Microsoft)也对此做出了详细的说明！
如何查找音频硬件的设备 ID和驱动程序版本(Device ID)
为此，请运行设备管理器(Device Manager)。转到声音(Sound)、视频和游戏控制器。在这里，双击(Double-click)您的音频设备。接下来，切换到Details选项卡并选择Hardware IDs。之后，右键单击以复制ID(IDs)，然后将它们粘贴到某处。最后选择驱动(Driver)版本，右键复制，然后将内容粘贴到记事本(Notepad)中。
如何卸载音频驱动程序
最初的故障排除步骤涉及识别您的默认设备驱动程序。为此，请转到声音控制面板(Sound Control Panel)，单击“声音”链接。
在命令提示符下运行“ mmsys.cpl ”。右键单击系统托盘中的声音图标，然后选择“播放设备(Devices)”。
完成后，在声音控制面板(Sound Control Panel)中，验证哪个设备是您的系统默认设备并返回您的桌面。
接下来，在搜索框中键入“设备管理器(Device Manager)”，然后单击设备管理器(Device Manager)应用程序。展开“声音(Sound)、视频和游戏控制器”选项卡。
现在，右键单击您的默认音频设备驱动程序，然后单击卸载。
阅读(Read)：Windows 音频服务需要在登录时重新启动才能恢复声音。
如何演奏测试音
播放测试音可帮助您确定机器的音频子系统是否有任何功能。
要播放测试音，请转到控制面板(Control Panel)，然后单击“声音”链接。接下来(Next)，在搜索框或命令提示符下运行“ mmsys.cpl ”。然后，右键单击系统托盘中的声音图标并选择“播放设备(Devices)”选项。
在出现的窗口中，右键单击“默认设备”并选择“测试”。如果一切正常，您应该会听到默认音频设备播放的测试声音。
检查绿条是否可见
为此，请导航到控制面板(Control Panel)，然后单击“声音”链接。再次在搜索框或命令提示符下运行(Again Run)“ mmsys.cp l”。
右键单击(Right-click)系统托盘中的声音图标，然后选择“播放设备(Devices)”。播放一些音频，然后查看您的“默认设备”。您应该看到绿色的音量条。
希望对您有所帮助。
这些帖子提供了额外的故障排除提示：(These posts offer additional troubleshooting tips:)
- Windows 中的声音失真问题
- 电脑音量太低。
- Windows 计算机上没有声音或声音丢失(No sound or Sound is missing on the Windows computer)。
Fix Sound and Audio problems and issues in Windows 11/10
Microsoft haѕ received good reνiews for its latest OS –Windows 11/10. The OS is packed with new features, apps, and functionality that intends to make your computіng experience a smooth affair. However, the OS brings with it its own share of problems, issues, and bugs. Several are reporting sound and audio problems like – Windows sound is not working properly, unable to play videos, use certain apps, or hear anything at all from their speakers. Let’s see how to resolve this, and other Windows 11/10 Sound and Audio problems.
Windows 11/10 already includes Playing Audio Troubleshooter and Recording Audio Troubleshooter, which you can easily invoke via the Control Panel, the Taskbar Search or the Troubleshooters tab of our freeware FixWin 10. You can also access the Troubleshooters Page in Windows 11/10.
Fix Windows Sound & Audio problems & issues
Here are some suggestions from Microsoft, which can help you carry out the troubleshooting manually, depending on your specific issue.
Windows 11/10 sound not working
Next, check the manufacturer’s website for updated drivers. You could also open Windows Update and look for driver updates. If it’s an external device, like headphones or a USB device, unplug and plug-in the device. If your device is a USB, try a different port. Also, disable Audio Enhancements and see if it helps.
If you find that the problem persists, uninstall your audio driver and reboot to let Windows reinstall it automatically or uninstall your audio driver and try using the inbox HDAudio driver.
For other scenarios, try different fixes. Let’s cover them in detail.
1] Poor audio quality; bad sound
In this scenario, the initial troubleshooting step is the same as above, i.e., check for driver updates from Windows Update. If your device is USB, try a different port or try disabling audio enhancements, if applicable. If all these fail, uninstall your audio driver and try using the inbox driver (HDAudio).
Tip: This post will help you if your Audio sounds funny and distorted like chipmunks.
2] Speakers, Bluetooth, Headphones not working
In this case, it may be so that you can play music over your built-in laptop speakers, but as soon as you plug in your wired headphones, audio continues to be played over the speakers (or no audio plays at all). To solve this, uninstall your driver and reboot to allow Windows to reinstall it. If this fails, uninstall your audio driver and try using the inbox driver (HDAudio).
If you are having trouble with the audio for your headset, and if you cannot hear audio, then before you begin, open Sound Properties and ensure that Microsoft LifeChat Headset is your system default sound playback device.
Read: Strange buzzing sound coming from laptop speakers
3] Try different Audio Formats
Often, incompatibilities with drivers or the audio software in Windows affect audio playback or recording so, it becomes essential to confirm if audio format issues are the source of your issue.
Switch to Control Panel, and click the “Sound” link. After that, run “mmsys.cpl” in your search box or command prompt.
Right-click on the sound icon in your system tray and select “Playback Devices.”
Right-click your “Default Device” and click “Properties.”
Switch to the “Advanced” tab and try changing your Default Format a few times. This should solve the problem.
4] Check Device Manager
Device Manager displays information about the driver profile for all the hardware devices present on your system. Verify, if any audio devices have problems already identified by the system. To do so,
Type “Device Manager” in search box adjacent to the start menu, and hit Enter. Expand the “Sound, video and game controllers” tab.
Uninstall your audio driver and use the built-in Windows Audio driver (HDAudio).
5] Microphone does not work
Here, you may discover that Cortana refuses to hear from you. You may find that plugging an external microphone into the computer or using a headset works better. Try the solutions mentioned above.
If nothing works for you, you may report your specific problem to Microsoft, including in your question the make and model of your PC, your hardware ID and driver version of your audio device, whether playing a Test Tone worked, a screenshot of your “Sound, video, and game controller” tab in Device Manager, and report if when your device is trying to play audio by noting whether green volume bars are present in the Sound Control Panel.
How to do all the above? Microsoft has also laid down detailed instructions on that!
How to find Device ID & driver version of your audio hardware
To do this, run Device Manager. Go to Sound, video, and game controllers. Here, Double-click your audio device. Next, switch to the Details tab and select Hardware IDs. After that, right-click to copy the IDs and then paste them somewhere. Finally, select Driver version, right-click to copy, and then paste the contents into a Notepad.
How to uninstall the audio driver
The initial troubleshooting step involves the identification of your default device driver. For this, go to the Sound Control Panel, click the “Sound” link.
Run “mmsys.cpl” in a command prompt. Right-click on the sound icon in your system tray and select “Playback Devices”.
When done, in the Sound Control Panel, verify which device is your system default and return to your desktop.
Next, type “Device Manager” in your search box and click on the Device Manager app. Expand the “Sound, video, and game controllers” tab.
Now, right-click your default audio device driver, and click uninstall.
Read: Windows Audio Service needs restart at login to get sound back.
How to play a Test Tone
Playing a test tone helps you determine if your machine’s audio subsystem has any function at all.
To play a test tone, go to the Control Panel, and click the “Sound” link. Next, run “mmsys.cpl” in your search box or command prompt. Then, right-click on the sound icon in your system tray and choose “Playback Devices” option.
In the resulting window, right-click on your “Default Device” and select “Test”. If everything is working well, you should hear test sounds playing out of your default audio device.
Check if Green Bars are visible
To do so, navigate to the Control Panel, and click the “Sound” link. Again Run “mmsys.cpl” in your search box or command prompt.
Right-click on the sound icon in your system tray and select “Playback Devices”. Play some audio, and look at your “Default Device”. You should see green volume bars.
Hope something helps you.
These posts offer additional troubleshooting tips:
- Sound Distortion issues in Windows
- Computer sound volume too low.
- No sound or Sound is missing on the Windows computer.
