现在，在家工作的^{(working from home)}人比以往任何时候都多——Windows 10^{(Windows 10)}中的Quick Assist允许您远程访问其他用户的 Windows 11/10 PC。此功能使您可以完全控制，因此您可以远程快速地帮助遇到 PC 问题的人。在这篇文章中，我们将看看如果Quick Assist 不工作^{(Quick Assist is not working)}并且在您打开应用程序时卡在加载或连接上，您可以尝试什么。^{(Stuck on Loading or Connecting)}

上面的屏幕截图显示了这个问题。因此，基本上，您将无法继续在两台计算机之间进行快速辅助设置。^{(Quick Assist)}

快速辅助在^{(Quick Assist)}Windows 11/10中不起作用

如果您遇到此问题，您可以尝试以下我们推荐的解决方案（不分先后顺序），看看是否有助于解决问题。

1. ^{(Launch Quick Assist)}在干净启动^{(Clean Boot)}状态下启动 Quick Assist应用程序
2. 通过可选^(Optional)功能卸载和重新安装 Quick Assist^{(Reinstall Quick Assist)}
3. 创建新用户帐户
4. 执行系统还原
5. 重置 Windows 11/10

让我们看一下关于列出的每个解决方案所涉及的过程的描述。

1]在干净启动^{(Clean Boot)}状态下启动 Quick Assist^{(Launch Quick Assist)}应用程序

某些程序可能会阻止Quick Assist应用程序正常运行。在这种情况下，您可以清洁启动您的 PC^{(Clean Boot your PC)}，然后尝试打开Quick Assist应用程序。

2 ]通过可选^(Optional)功能卸载^{(] Uninstall)}和重新安装 Quick Assist^{(Reinstall Quick Assist)}

要修复或重置Microsoft Quick Assist应用，请执行以下操作。

1. 按Windows key + I 打开设置。
2. 点击或单击应用程序^(Apps)。
3. 在应用程序和功能^{(Apps and features)}窗口的右窗格中，单击可选功能 ^{( Optional Features )}链接。
4. 在“可选^(Optional)功能”窗口中，向下滚动并找到，然后单击Microsoft Quick Assist条目。
5. 单击卸载^(Uninstall)按钮。
6. 重启你的电脑。
7. 启动时，重复上述步骤，但在Optional features 窗口中，单击+Add a feature。
8. 在打开的窗口中，搜索或滚动并找到Microsoft Quick Assist，选择它并单击安装^(Install)按钮。
9. 安装应用程序后，启动应用程序并查看问题是否已解决。

3]创建一个新的用户帐户

如果您的用户配置文件损坏^{(corrupted user profile)}，您可能会遇到此问题。在这种情况下，只需创建一个新用户帐户，登录该帐户并从那里启动Quick Assist应用程序。^{(Quick Assist)}

6]执行系统还原

如果到目前为止您已经能够启动Quick Assist应用程序而没有问题，您可以尝试系统还原^{(System Restore)}尝试系统还原，看看是否有帮助。

7]重置Windows 11/10

作为最后的手段，您可以重置 Windows 10^{(reset Windows 10)}。

希望这可以帮助！

Quick Assist not working; Stuck on Loading or Connecting on Windows 10

Now more than ever that many people are working from home — Quick Assist in Windows 10 allows you to remotely access another users’ Windows 11/10 PC. This feature gives you full control, so you can remotely and quickly help someone with a PC problem. In this post, we look at what you can try if Quick Assist is not working and Stuck on Loading or Connecting when you open the app.

The screenshot above shows the issue. So basically, you’ll be unable to proceed further with the Quick Assist setup between the two computers.

Quick Assist not working in Windows 11/10

If you’re faced with this issue, you can try our recommended solutions below in no particular order and see if that helps to resolve the issue.

1. Launch Quick Assist app in Clean Boot state
2. Uninstall and Reinstall Quick Assist via Optional Features
3. Create New User Account
4. Perform System Restore
5. Reset Windows 11/10

Let’s take a look at the description of the process involved concerning each of the listed solutions.

1] Launch Quick Assist app in Clean Boot state

Some programs can block the Quick Assist app from running properly. In which case, you can Clean Boot your PC and then try opening the Quick Assist app.

2] Uninstall & Reinstall Quick Assist via Optional Features

To repair or reset the Microsoft Quick Assist app, do the following.

1. Press the Windows key + I to open Settings.
2. Tap or click Apps.
3. In the Apps and features window, on the right pane, click the Optional Features link.
4. In the Optional features window, scroll down and locate, then click Microsoft Quick Assist entry.
5. Click the Uninstall button.
6. Restart your computer.
7. On boot, repeat the steps above but at the Optional features window, click +Add a feature.
8. In the window that opens, search or scroll and locate Microsoft Quick Assist, select it and click the Install button.
9. Once the app installs, launch the app and see if the issue is resolved.

3] Create a new User Account

If you have a corrupted user profile, you may experience this issue. In this case, simply create a new user account, log into the account and launch Quick Assist app from there.

6] Perform System Restore

If you have been able to launch the Quick Assist app without issues up until now, you can try System Restoretry System Restore and see if that helps.

7] Reset Windows 11/10

As a last resort, you can reset Windows 10.

Hope this helps!

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