当您的Surface或Surface Book无法打开时，恐慌会很严重。设备可能有很多问题，您可能不知道出了什么问题。当您甚至无法启动Windows Surface时，您无法做任何事情来找出问题所在。可能没有多少人熟悉您的设备。那么，您需要赶到服务中心吗？坚持，稍等。如果运行Windows 10(Windows 10)的 Surface无法打开、启动、引导或从睡眠中唤醒，您可以执行以下操作来解决此问题。
Microsoft Surface 无法打开
这尤其适用于Windows 10上的(Windows 10)Surface启动问题。当您看到Surface已关闭并且在您按下电源(Power)按钮时它不会重新打开，并且无响应的黑屏（例如处于关闭状态或省电模式）没有任何变化，您可以尝试以下方法。
要修复Microsoft Surface无法打开、启动或从睡眠(Sleep)状态唤醒的问题，请按照以下步骤操作：
- 按下电源按钮
- 为设备充电
- 使用热键唤醒 Surface
- 尝试强制重启方法
- 清洁 Surface Book 连接器
- (Run)在Windows PE(Windows PE)会话中运行重新启动命令
要了解有关这些步骤的更多信息，请继续阅读。
1]按电源按钮
是的，这太明显了，甚至不提，但请给它一些时间，然后尝试通过按一次电源按钮重新打开它。等待(Wait)一两分钟以防万一。有时确实如此。如果没有，请继续阅读。
2]为设备充电
有时，电量会降得如此之低，以至于设备无法重新启动。如果电池电量完全耗尽，请将设备充电 10 分钟，然后再尝试再次打开。在响应电源按钮之前，它可能会显示充电标志长达 15 分钟。
3]使用热键唤醒Surface
如果您连接了键盘，请使用此热键组合。同时按下Win+Ctrl+Shift+B键。
如果您没有连接键盘，也可以使用平板电脑模式。快速同时按三次(thrice)Volume Up+Volume Down按钮。它应该很轻快，您需要在 2 秒内按三次音量按钮。
如果您在此之后听到一声短促的哔哔声，并且Windows正在刷新，则此解决方案有效。如果没有，请尝试下一个。
4]尝试强制重启方法
强制(Force)关闭Surface并通过按住电源按钮 30 秒重新启动。即使屏幕开始响应，也不要在 30 秒之前松开电源按钮。如果可行，请将您的设备充电至至少 40%，然后安装适用于Windows和Surface的最新更新，以便设备完美运行。如果这个解决方案不起作用，还有另一种方法可以解决。
5] 清洁 Surface Book 连接器
您需要尝试清洁键盘和剪贴板(Clipboard)之间的每个连接器。
- 首先，您需要从键盘上拆下剪贴板。(Clipboard)
- 然后，您必须借助橡皮擦清洁连接器上的所有引脚。
- 最后，您需要用蘸有酒精的棉花清洁针脚。清洁进入狭窄Surface插座的引脚部分。在将剪贴板(Clipboard)插回键盘之前，请彻底擦干(Dry)每一点。
6]在Windows PE会话中运行(Run)重启命令
不过，您仍然可以尝试DIY的最后手段。就是这样。
- 从任何 PC创建可启动的USB映像。
- (Boot Surface)在关闭状态下从USB驱动器(USB)启动 Surface 。
- Press Shift + F10当您看到Windows设置框时按 Shift + F10 。
- 在命令提示符下写入wpeutil reboot 。
- 点击 Enter(Hit Enter)并立即移除USB驱动器。
如果一切正常，您的设备将重新启动并正常重新启动。
如何让Surface Pro退出睡眠模式？
让您的Surface设备退出睡眠(Sleep)模式非常简单，而且不会耗费太多时间。您可以执行多种操作来让Surface Pro退出睡眠(Sleep)模式。例如，您可以按下电源(Power)按钮，为设备充电等。除此之外，您还可以尝试强制重启方法。
如何强制Surface Pro打开？
当你的Surface Pro出现问题时，你可以使用强制开启的方法让它再次运行。要强制Surface Pro打开，您需要按住电源(Power)按钮 30 秒。如果您在两者之间松开电源(Power)按钮，它将不起作用。
如果我的Surface Pro 3/4无法打开，我该怎么办？
上述所有解决方法都是解决此处所述问题的解决方案。换句话说，您可以使用强制重启选项、使用热键唤醒Surface设备、清洁Surface Book连接器等。如果没有任何效果，您需要前往服务中心进行修复。
如果没有任何效果，您可能需要将设备带到服务中心。(If nothing works for you, you may need to take the device to a service center.)
相关阅读：(Related reads:)
- Windows 不会从睡眠模式中唤醒
- 如何恢复、刷新、重置 Surface Pro 设备
- Windows 10 无法启动(Windows 10 fails to boot)。
Microsoft Surface won't turn on, start up or wake from Sleep
The panic is intense when your Surface or Surface Book won’t turn on. There could be so many things wrong with the device, and you might not have any idea as to what went wrong. When you can’t even get your Windows Surface to boot you cannot do anything to figure out what is wrong. There might not be many people who are familiar with your device. So, do you need to rush to a service center? Hold on. If your Surface running Windows 10 does not turn on, start, boot, or wake from sleep, here are a few things you can do to fix the problem.
Microsoft Surface won’t turn on
This is for Surface boot problem on Windows 10 in particular. When you see that Surface has turned off and it won’t turn back on when you press the Power button and that nothing changes with the unresponsive black screen like in an off state or power-saving mode, here are the things you could try.
To fix Microsoft Surface won’t turn on, start up or wake from Sleep problem, follow these steps:
- Press power button
- Charge the device
- Use hotkeys to wake Surface
- Try the forced restart method
- Clean Surface Book connectors
- Run reboot command in a Windows PE session
To learn more about these steps, continue reading.
1] Press power button
Yes, this is too obvious even to mention but do give it some time and then try switching it back on by pressing the power button just once. Wait for a minute or two just in case it works. Sometimes it does. If it doesn’t, read on.
2] Charge the device
Sometimes the charge drops so low that the device just won’t turn back on. If the battery is completely drained, put the device on charge for 10 minutes before trying to turn it on again. It might show the charging sign for up to 15 minutes before responding to the power button.
3] Use hotkeys to wake Surface
If you have a keyboard connected, use this hotkey combination. Press the Win+Ctrl+Shift+B keys all at once.
If you don’t have the keyboard connected, there is a way for the tablet mode too. Quickly press the Volume Up+Volume Down buttons simultaneously thrice. It should be brisk, and you will need to press both the volume buttons thrice within 2 seconds.
If you hear a short beep after this, and Windows is refreshing, this solution worked. If it didn’t, try the next one.
4] Try the forced restart method
Force shutdown Surface and restart by pressing down on the power button for 30 seconds. Do not release the power button before 30 seconds even if the screen starts responding. If this works, charge your device up to at least 40% and then install the latest updates for Windows and Surface so that the device functions perfectly. If this solution doesn’t work, there is another way to go about it.
5] Clean Surface Book connectors
You need to try cleaning every connector between the keyboard and the Clipboard.
- First, you will need to detach the Clipboard from your keyboard.
- Then you will have to clean all the pins on the connector with the help of an eraser.
- Finally, you need to clean the pins with a cotton dipped in rubbing alcohol. Clean the part of the pin that goes into the narrow Surface socket. Dry every bit out thoroughly before plugging the Clipboard back with the keyboard.
6] Run reboot command in a Windows PE session
You can still try the last resort for DIY though. Here’s how.
- Create a bootable USB image from any PC.
- Boot Surface from the USB drive in the off state.
- Press Shift + F10 when you see the Windows setup box.
- Write wpeutil reboot in the command prompt.
- Hit Enter and remove the USB drive immediately.
Your device will reboot and restart normally if this works out right.
How do I get my Surface Pro out of sleep mode?
Getting your Surface device out of the Sleep mode is quite easy and not much time-consuming. There are multiple things you could do to get your Surface Pro out of Sleep mode. For example, you can press the Power button, charge your device, etc. Apart from that, you could try the force restart method as well.
How do I force a Surface Pro to turn on?
When there are some issues with your Surface Pro, you can use the force turn on the method to get it running again. To force a Surface Pro to turn on, you need to press and hold the Power button for 30 seconds. It won’t work if you release the Power button in between.
What do I do if my Surface Pro 3/4 won’t turn on?
All the aforementioned workarounds are solutions to fix the issue as stated here. In other terms, you could use the force restart option, use the hotkeys to wake your Surface device, clean your Surface Book connectors, etc. If nothing is working, you need to head to the service center to get it fixed.
If nothing works for you, you may need to take the device to a service center.
Related reads:
- Windows will not wake up from Sleep Mode
- How to Restore, Refresh, Reset Surface Pro devices
- Windows 10 fails to boot.
