尝试连接到Netflix时，您有时可能会看到一条错误消息 –网络错误：连接到 Netflix 时出现问题^{(Network error: There is a problem connecting to Netflix)}。即使您尝试使用适用于Windows 10的^{(Windows 10)}Netflix应用程序，也会遇到此问题。

连接到Netflix时出现问题^(Netflix)

这个错误可能有很多原因。问题可能出在网络、Netflix的服务器、适用于Windows的^(Windows)Netflix应用程序或设备本身。在开始之前，我们建议您检查您的互联网连接是否正常。

1. 检查Netflix是否在浏览器中运行
2. 重置 Windows 版 Netflix 应用
3. 禁用您用来访问Netflix的任何^(Netflix)VPN或代理^(VPN)
4. 重启网络

首先，重新启动计算机并检查它是否有助于解决问题。如果不是，请依次执行以下解决方案以解决问题：

1]检查^(Check)Netflix是否在浏览器中运行

尝试打开Netflix.com并在浏览器本身上登录您的帐户。如果网站运行良好，则意味着Netflix服务器和互联网连接都运行良好。如果您在尝试登录时在网站上遇到相同的错误，则问题可能与Netflix服务器或您的帐户有关。

如果该网站根本无法打开，请尝试打开其他网站以测试 Internet 连接。

2]重置^(Reset)Netflix for ^(Netflix)Windows应用程序

如果Netflix网站运行良好，则问题可能出在Netflix for Windows应用程序上。您可以按如下方式重置应用程序：^{(reset the App)}

单击^(Click)“开始^(Start)”按钮，然后转到Settings > Apps > Apps & features。

滚动到列表中的Netflix应用程序，然后单击它以展开选项。

选择高级选项^{(Advanced options)}。

在下一个窗口中，滚动到“重置^(Reset)”选项并单击它以重置Netflix应用程序。

3]禁用^(Disable)您用来访问Netflix的任何VPN或代理^(VPN)

许多用户使用VPN^(VPNs)访问不同地区的Netflix。Netflix正在打击此类服务。因此，如果您使用VPN连接，请禁用它以使用Netflix。禁用代理设置的过程如下：

单击^(Click)“开始^(Start)”按钮，然后转到Settings > Network & Internet > Proxy。选中Automatically detect settings选项。

向下滚动到手动代理设置^{(Manual proxy setup)}字段。取消选中使用代理服务器^{(Use a proxy server)}选项。

4]重启网络

重启网络的过程如下：

1. 关闭调制解调器、路由器和计算机。
2. 现在打开调制解调器并等待调制解调器上的所有灯都稳定。
3. 现在打开路由器，等待路由器上的所有灯都稳定。
4. 最后，打开电脑并启动Netflix应用程序。

如果上述所有步骤均失败，您可能会考虑卸载 Netflix 应用程序^{(uninstalling the Netflix application)}并从Microsoft Store重新安装。

Network error, There is a problem connecting to Netflix

When trying to сonnect to Netflix, you may, at times, see an error message – Network error: There is a problem connecting to Netflix. This issue is faced even when you try to use the Netflix app for Windows 10.

There is a problem connecting to Netflix

There could be many reasons for this error. The problem could be with the network, Netflix’s server, the Netflix app for Windows, or the device itself. Before you begin, we suggest you check that you have a working internet connection.

1. Check if Netflix is working in the browser
2. Reset the Netflix for Windows app
3. Disable any VPN or proxy which you are using to access Netflix
4. Power-cycle the network

To start with, restart the computer and check if it helps solve the problem. If not, proceed with the following solutions sequentially to resolve the problem:

1] Check if Netflix is working in the browser

Try opening Netflix.com and signing in to your account on the browser itself. Should the website work fine, it would mean that both the Netflix server and the internet connection work fine. If you get the same error on the website upon trying to sign in, the issue could either be with the Netflix server or your account.

If the website doesn’t open at all, try opening other websites to test the internet connection.

2] Reset the Netflix for Windows app

If the Netflix website worked fine, the issue could be with the Netflix for Windows app. You could reset the App as follows:

Click on the Start button and go to Settings > Apps > Apps & features.

Scroll to the Netflix app in the list and click on it to expand the options.

Select Advanced options.

In the next window, scroll to the option Reset and click on it to reset the Netflix app.

3] Disable any VPN or proxy which you are using to access Netflix

Many users use VPNs to access Netflix in different regions. Netflix is cracking down on such services. Thus, if you are using a VPN connection, please disable it to use Netflix. The procedure to disable proxy settings is as follows:

Click on the Start button and go to Settings > Network & Internet > Proxy. Check the option for Automatically detect settings.

Scroll down to the field for Manual proxy setup. Uncheck the option for Use a proxy server.

4] Power-cycle the network

The procedure to power cycle the network is as follows:

1. Switch OFF the modem, router, and computer.
2. Now switch ON the modem and wait till all the lights on the modem are stable.
3. Now switch ON the router and wait till all the lights on the router are stable.
4. Finally, switch on the computer and launch the Netflix app.

If all of the above steps fail, you might consider uninstalling the Netflix application and re-installing it from the Microsoft Store.

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