如果您的 HP、Canon、Epson或任何其他扫描仪无法(Scanner is not working)在Windows 11和Windows 10上运行，这篇文章将向您展示如何排除和修复扫描仪(Scanner)错误和问题。在这种情况下，您可能会看到“连接到扫描仪时出现问题”(Problem connecting to scanner)消息框。升级到Windows 10也会导致许多设备停止工作，这也包括您的扫描仪。你不应该担心，因为你不是唯一一个目前处于这种情况的人。重要的是，有一些方法可以解决问题并使您的扫描仪恢复工作状态。
如果您的Scanner遇到问题，特别是，有一种方法可以解决问题。
扫描仪(Scanner)无法在Windows 11/10
如果是您的Epson Scanner无法正常工作，请单击开始(Start)按钮，找到Epson 文件夹(Epson folder)，打开该文件夹并选择Epson Scan Settings。从这里，单击Network，然后单击Add，并观察它搜索IP 地址(IP address)。
您现在需要双击出现的 IP 地址，选择Edit，重命名，最后单击OK。
除了上述特别适用于 Epson 扫描仪的提示外，以下建议应该可以帮助您解决任何品牌的扫描仪的问题。(Apart from the above tip meant especially for Epson scanners, the following suggestions should help you fix problems with scanners of any make.)
连接到扫描仪的问题
如果您的扫描仪(Scanner)无法在Windows 11/10上运行，以下修复将为您提供帮助：
- 检查兼容模式
- 检查 Windows 服务
- 运行硬件疑难解答
- 更新扫描仪的驱动程序。
1]检查兼容模式
首先要确保您的扫描仪未设置为兼容模式(Compatibility Mode)。如果是，这可能是一个大问题，因此请按照以下说明确定兼容(Compatibility )模式(Mode)是否与您的扫描仪连接。
右键单击扫描仪的图标，然后从菜单列表中选择属性。(Properties)单击显示(Click)兼容性(Compatibility)的选项卡，然后查找显示以兼容模式运行(Run)此程序的选项。您需要取消选中它，然后单击“确定(OK)”以激活。
2]检查Windows服务
您需要检查一些必需的Windows Services的状态。启动“运行”(Run)对话框，按Windows Key + R执行此操作，然后在框中键入services.msc并单击“确定(OK)” 。
然后，下一步是找到Windows Image Acquisition ( WIA ) Service，右键单击它，然后选择Properties。从这里开始，确保Startup Type设置为Automatic并且Service Status设置为Running很重要。
最后，单击“应用(Apply)”按钮，然后继续检查您的扫描仪是否正常工作。
在那里，您还应该确保 DCOM 服务器进程启动器(DCOM Server Process Launcher)、Shell 硬件检测(Shell Hardware Detection)、 远程过程调用(Remote Procedure Call)和RPC 端点映射器(RPC Endpoint Mapper)服务也已启动并设置为自动(Automatic)。
3]运行硬件疑难解答
运行硬件和设备疑难解答，看看是否对您有帮助。要运行它，请在“开始搜索(Start Search)”框中，键入以下内容并按 Enter：
msdt.exe /id DeviceDiagnostic
4]更新扫描仪的驱动程序
Windows 10 有时以在从以前的操作系统更新后删除第三方驱动程序及其通用驱动程序而闻名。很有可能，这可能是您的扫描仪不再工作的原因。
阅读(Read)：如何安装 TWAIN 驱动程序(How to install TWAIN driver)。
要手动更新扫描仪(Scanner)驱动程序，您应该访问您的扫描仪(Scanner)品牌的官方网站，并查找驱动程序下载部分。在那里，您应该可以找到特定品牌扫描仪的驱动程序，这项任务应该很容易完成。
如何让我的扫描仪与Windows 11/10一起使用？
要让您的扫描仪与Windows 11或 Windows 10 计算机配合使用，您必须遵循官方指南。但是，如果仍然无法正常工作，您可以查看本文中提到的步骤。例如，您可以检查兼容(Compatibility)模式、重新启动Windows 服务(Windows Services)、运行硬件疑难解答(Hardware Troubleshooter)等。在执行所有这些步骤之前，您必须检查您的扫描仪是否有电源。然后，如果是有线扫描仪，则验证校正器电缆是否有故障。
为什么扫描仪不工作？
从电缆故障到不正确的设置，任何事情都可能导致您的扫描仪无法与您的 PC 一起工作。建议遵循本文中提到的所有步骤。但是，如果没有任何效果，您可以联系服务中心来解决我们的问题。
提示(TIP)：解决扫描仪问题的建议、故障排除提示和解决方案(Scanner problems, troubleshooting tips and solutions)。
今天网上有几种免费的驱动程序更新软件(free driver updater software)，旨在自动更新驱动程序。您可能也想检查一下。
See this post if your Printer is not working on Windows 11/10.
Scanner is not working on Windows; Problem connecting to scanner
If your HP, Canon, Epson, or any other Scanner is not working on Windows 11 and Windows 10, this post will show you how to troubleshoot and fix Scanner errors problems & issues. At such times, you may see a Problem connecting to scanner message box. Upgrading to Windows 10 can also cause many devices to cease working, and this also includes your scanner. You shouldn’t fret because you’re not the only one who is currently in this situation. What’s important, is the fact that there are ways to fix the problem and get your scanner back to working form.
If you’re having problems with your Scanner, in particular, there is a way to set things straight.
Scanner is not working on Windows 11/10
If it is your Epson Scanner that is not working, click on the Start button, locate the Epson folder, open the folder and select Epson Scan Settings. From here, click on Network, then click on Add, and watch as it searches for an IP address.
You now need to double-click on the IP address that comes up, choose Edit, rename it, and finally, click OK.
Apart from the above tip meant especially for Epson scanners, the following suggestions should help you fix problems with scanners of any make.
Problem connecting to scanner
The following fixe will help you if your Scanner is not working on Windows 11/10:
- Check the Compatibility Mode
- Check Windows Services
- Run Hardware Troubleshooter
- Update drivers for your scanner.
1] Check the Compatibility Mode
The first order of action is to make sure your scanner is not set in Compatibility Mode. This can be a big problem if it is, so follow the instructions below to determine if Compatibility Mode is connected with your scanner.
Right-click on your scanner’s icon then select Properties from the menu list. Click on the tab that says Compatibility, then look for the option that says Run this program in compatibility mode for. You’ll need to uncheck it, then click on OK to activate.
2] Check Windows Services
You’ll need to check the status of some required Windows Services. Launch the Run dialog box, so do this by pressing the Windows Key + R, then type services.msc into the box and click on OK.
The next step, then, is to locate Windows Image Acquisition (WIA) Service, right-click on it, and then select Properties. From here, it’s important to make sure that Startup Type is set to Automatic and Service Status is set to Running.
Finally, click the Apply button then move along and check if your scanner is working.
While there, you should also ensure that the DCOM Server Process Launcher, Shell Hardware Detection, Remote Procedure Call, and RPC Endpoint Mapper Services are Started and set to Automatic, as well.
3] Run Hardware Troubleshooter
Run the Hardware and Devices Troubleshooter and see if that helps you. To run it, in the Start Search box, type the following and hit Enter:
msdt.exe /id DeviceDiagnostic
4] Update drivers for your scanner
Windows 10, at times, is known for removing third-party drivers with its generic drivers after an update from a previous operating system. Chances are, this might be the reason your scanner is no longer working.
Read: How to install TWAIN driver.
To manually update the Scanner driver, you should visit the official website of your Scanner’s brand, and seek out the driver download section. There you should find the drivers for your particular brand of scanner, a task that should be quite easy to accomplish.
How do I get my scanner to work with Windows 11/10?
To get your scanner to work with Windows 11 or Windows 10 computers, you must follow the official guidelines. However, if still, it is not working, you can check out the steps mentioned in this article. For example, you can check the Compatibility mode, restart Windows Services, run the Hardware Troubleshooter, etc. Before doing all these steps, you must check if your scanner has a power supply or not. Then, verify if the corrector cable is not faulty if it is a wired scanner.
Why is scanner not working?
Anything could be responsible for not getting your scanner to work with your PC, from a faulty cable to an incorrect setting. It is recommended to follow all the steps mentioned in this article. However, if nothing works, you can contact the service center to get our problem fixed.
TIP: Suggestions to resolve Scanner problems, troubleshooting tips and solutions here.
There are several free driver updater software out on the web today designed to update drivers automatically. You may want to check them out too.
See this post if your Printer is not working on Windows 11/10.
