如果您是Xbox One的所有者或曾经拥有过一台，那么您应该知道该产品在出现问题时很少显示错误代码。人们不得不怀疑 Xbox One 的操作系统是否比 Windows 10 更稳定。不幸的是，每当突然出现错误代码时，用户就无法解决这个问题。幸运的是，对于那些可能已经看到错误代码0x800c000b的人来说，您可以做一些事情。

Xbox 错误代码 0x800c000B

如果派对聊天^{(Party Chat)}不起作用、购买检查失败^{(Purchase Check Failure)}或用户无法登录他们的 Xbox 帐户，则可能会发生这种情况，这对于想要在线玩游戏的人来说可能是个问题。那么，问题是，我们应该怎么做才能摆脱这个问题以及它的错误代码呢？

1]检查您的互联网连接

无法登录您的帐户可能意味着您的互联网连接遇到问题，因此我们需要查看这一点。也许这与您的Internet 服务提供商^{(Internet Service Provider)}有关，或者您的 Xbox One 设置有问题。

A) 重置或重启您的路由器^{(A) Reset or restart your router)}

要重新启动您的无线路由器，您可以将其拔出并重新插入，或者按下关闭按钮，然后再次按下以将其打开。这完全取决于您家中的无线路由器类型。

在重置路由器的问题上，大多数设备都有一个小孔，在那个孔内，是一个旨在重启硬件的按钮。取一个大头针或任何能够放入其中的物体，然后按住最多 10 秒钟。

B) 测试网络连接^{(B) Test network connection)}

按下控制器上的Xbox One 按钮^{(Xbox One button)}，然后选择设置^(Settings)。之后，打开所有设置^{(All Settings)}并导航到Network > Network Settings。最后，单击测试网络连接^{(Test Network Connection)}并留意任何重大错误。

2]重新启动Xbox One

用户在使用 Xbox One 时遇到的大多数问题都可以通过简单的系统重启轻松解决。这是要采取的默认操作，因此在这种情况下，这正是我们要做的。

要重新启动，只需按住^{(press and hold)}电源最多 10 秒钟。控制台应自动关闭。之后，再次按下电源按钮将其重新打开并检查问题是否仍然存在。

3]检查^(Check)Xbox Live是否运行顺畅

每当微软在^(Microsoft)Xbox Live上进行维护工作时，它往往会给Xbox One用户带来一些问题。现在采取的最佳步骤是检查这项 Microsoft 服务是否正在完成工作^{(check if work is being done this Microsoft service)}。

它称为Xbox Live 服务状态报告^{(Xbox Live Services Status Report)}，它应该向您展示您需要知道的一切。

如果这对您没有帮助，您可能需要清除磁盘存储缓存、更改 MAC 地址^{(change your MAC address)}、删除并重新安装您的个人资料，甚至考虑重置您的 Xbox One^{(resetting your Xbox One)}。^{(If this does not help you, you might want to clear your disk storage cache, change your MAC address, delete and reinstall your Profile or even consider resetting your Xbox One.)}

相关阅读^{(Related read)}：使用在线疑难解答解决 Xbox One 错误^{(Troubleshoot Xbox One errors using Online Troubleshooter)}。

How to fix Xbox Error Code 0x800c000B

If you’re the owner of an Xbox One or have owned one in the past, then you should know that this product rarely shows an error code when things go wrong. One has to wonder if the Xbox One’s operating system is more stable than Windows 10. Unfortunately, whenever an error code pops up from out of nowhere, there’s not much a user can do to fix the problem. Luckily for those who might have seen the error code 0x800c000b, there are a few things you can do.

Xbox Error Code 0x800c000B

It can occur if Party Chat is not working, there is a Purchase Check Failure, or when users cannot sign in to their Xbox account, and that can be a problem for those who want to play online. The question is, then, what should we do in a bid to get rid of the problem along with its error code?

1] Check your internet connection

The inability to sign into your account could mean your internet connection is facing problems, so that’s something we’ll need to look at. Maybe it has everything to do with your Internet Service Provider, or probably your Xbox One settings are at fault.

A) Reset or restart your router

To restart your wireless router, you can plug it out and plug it back in again, or press the off button, and press it again to turn it on. It all depends on the type wireless router you have at home.

On the matter of resetting the router, most devices come with a tiny hole, and within that hole, is a button designed to restart the hardware. Get a pin or any object that is able to fit inside, and press and hold for up to 10 seconds.

B) Test network connection

Press the Xbox One button on your controller, then select Settings. After that, open All Settings and navigate to Network > Network Settings. Finally, click on Test Network Connection and keep an eye out for any major errors.

2] Restart the Xbox One

Most problems users face with their Xbox One are easily solved with a simple restart of the system. It’s the default action to take, therefore in this case, that’s exactly what we’re going to do.

To restart, simply press and hold the power for up to 10 seconds. The console should automatically turn off. After that, press the power button again to turn it back on and check to see if the issue persists.

3] Check if Xbox Live is running smoothly

Whenever good ole Microsoft is doing maintenance work on Xbox Live, it tends to cause several problems for Xbox One owners. The best step to take right now is to check if work is being done this Microsoft service.

It’s called the Xbox Live Services Status Report, and it should show you everything you need to know.

If this does not help you, you might want to clear your disk storage cache, change your MAC address, delete and reinstall your Profile or even consider resetting your Xbox One.

Related read: Troubleshoot Xbox One errors using Online Troubleshooter.

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