当您将 AirPods 放入充电盒或将充电盒插入电源时，许多因素可能会阻止它们充电。本教程重点介绍了七个故障排除步骤，如果您的 AirPods 在通过避雷线或无线充电垫连接到电源时未充电，请尝试这些步骤。
列出的建议适用于所有AirPods代和型号。
1.保持充电盒(Charging Case)插上电源
当您打开充电盒时，您的 iPhone 或 iPad 应该会显示 AirPods 的充电或电池状态——即使它已连接到电源。如果您的 AirPods 和充电盒的电池完全没电了，您可能需要为它们充电一段时间才能重新启动。
Apple建议使用设备随附的避雷线为AirPods和充电盒充电至少 15 分钟（AirPods Max为 5 分钟）。(AirPods Max)
2.检查充电连接
您将 AirPods 插入壁装电源插座几分钟，但无法充电。你做什么工作？首先(First)，确认墙壁插座或电源插座已打开且工作正常。如果您从电脑USB端口为 AirPods 充电，请直接从墙上插座充电。
同样，确保闪电电缆牢固地插入电源适配器。拔下电缆并将其重新插入充电盒。此外，将两个AirPods取出并重新插入充电盒中。
您还应该检查电源适配器并检查它是否正常工作。使用电源适配器和数据线为另一台设备充电是一个很好的故障排除测试，可确认您的充电配件是否状况良好。
3. 检查您的充电配件
假冒(Counterfeit)或不合格的充电配件可能无法为您的 AirPods 充电，或者更糟糕的是，会损坏耳塞。使用 AirPods 随附的充电配件或从授权商店购买 Apple 认证的配件。阅读我们的文章，该文章解释了使用非 Apple 配件为 Apple 设备充电的危险(dangers of using non-Apple accessories to charge your Apple devices)。
这篇文章重点介绍了一些适用于Apple(Apple)设备的最佳避雷线。如果您发现电源适配器或避雷线外部有任何切割或损坏，请更换电源适配器或避雷线。更好的是，如果您的(Better)AirPods支持无线充电，请尝试在兼容 Qi 的充电垫上为AirPods充电。(AirPods)
如果充电垫不支持Qi 无线充电标准(Qi wireless charging standard)，AirPods 将无法进行无线充电。检查您的无线充电器的规格并确保它与 Qi 兼容。
4. 清洁 AirPods 金属盖
两个AirPods(AirPods)底部/尾部的闪亮金属盖是充电触点。金属盖表面根深蒂固的污垢可能会阻止(Dirt)AirPods充电。从充电盒中取出两个AirPods，然后用不起毛的织物清洁闪亮的金属盖。如果将AirPods重新插入充电盒后仍无法充电，请清洁充电盒并重试。
5.清洁充电盒
如果充电盒的充电端口和AirPods(AirPods)所在的孔中有异物堆积，您的AirPods将无法充电。污垢(Dirt)、污垢、棉绒和灰尘会阻碍电源从电源插座到充电盒以及从充电盒到AirPods的传输。
使用牙周刷清洁充电盒中的AirPods孔。务必清除卡在充电盒金属触点上的任何异物。Apple建议使用稍微蘸淡水的布清洁AirPods 。之后用柔软、干燥、不起毛的布擦干。(Dry)
使用(Use)防静电刷或软毛牙刷清洁充电端口。轻轻清洁端口，以免损坏端口中的金属触点。无论您做什么，都要避免液体进入外壳或充电端口内。如果您没有清洁刷，罐装/压缩空气是清除外壳和充电端口松散污垢的更好选择。
如果您的 AirPods 在插入带有正品Apple配件的功能性电源插座时仍无法充电，则您的 AirPods 充电盒可能已损坏。尝试在充电盒中为不同的 AirPods 充电，以诊断问题的根源。
如果充电盒为其他 AirPods 充电没有问题，请清洁 AirPods 尾部的金属盖，然后将它们重新插入充电盒中。这一次，使用丝绸清洁湿巾和水和异丙醇的混合物擦拭金属触点。请参阅这篇Apple 支持文章(Apple Support article)，详细了解清洁 AirPods 的注意事项。
6.重置AirPods
将 AirPods 重置为出厂默认设置可以解决充电问题、音频输出问题(problems with audio output)以及其他与固件相关的问题。您需要先从设备中移除 AirPods，然后再进行重置。
- (Insert)将两个AirPods插入充电盒并合上盖子。等待(Wait)约 30 秒，然后重新打开充电盒盖。
- 打开 iPhone 或 iPad 的设置(Settings)应用程序，选择蓝牙(Bluetooth)，然后点击AirPods 旁边的信息 (i) 图标。(info (i) icon)
注意：如果您的(Note:)AirPods不在配对设备列表中，请跳至第 4 步。
- 点击忘记此设备(Forget This Device)，然后在确认提示中选择忘记设备。(Forget Device)
- 按住充电盒背面的设置按钮15 秒，直到状态指示灯闪烁白色或琥珀色。(setup button)
- 将您的AirPods靠近您的设备，然后按照屏幕上的提示重新连接AirPods。
使用正品Apple(Apple)配件将 AirPods 连接到电源并检查它是否充电。
7. 更新你的 AirPods
Apple经常向所有AirPods代推出固件更新，以引入新功能、修复错误并提高无线耳塞的性能。如果您的AirPods 电池电量耗尽(AirPods’ battery drains quickly)、充电缓慢或根本无法充电，固件更新可以解决问题。
请参阅我们关于更新 AirPods 固件的教程(tutorial on updating AirPods firmware)，了解如何强制更新您的 AirPods。
8. 访问服务(Service)和维修中心(Repair Center)
如果上述建议均不能解决您的 AirPods 无法充电的问题，请前往附近的授权Apple 服务提供商或 Genius Bar(Apple Service Provider or Genius Bar)以诊断您的 AirPods。如果您有Apple Care+ plan或您的 AirPods 仍在Apple一年有限保修范围内，您将获得免费维修服务。如果充电故障是由于工厂缺陷造成的，Apple很可能会为您提供新的 AirPods。(Apple)
否则，您需要支付服务费来维修您的AirPods或充电盒。您可能需要提供您的AirPods包装和购买证明，说明AirPods价格、购买日期和（转售）卖家的联系信息。
联系 Apple 支持
(Chat with an Apple Support representative)如果您所在地区没有授权的Apple 服务提供商(Apple Service Provider)，请通过短信或电话与 Apple 支持代表聊天。
8 Best Fixes When AirPods Not Charging
Many factors could prevent your AirPods from charging when yоu place them in thе charging case or plug the charging case into power. Thіs tutоrіal highlights seven troubleshooting steps to try if your AirPods are not charging when connected to power via lightning cable or wireless chargіng mat.
The recommendations listed apply to all AirPods generations and models.
1. Keep the Charging Case Plugged to Power
Your iPhone or iPad should display the charging or battery status of your AirPods when you open the charging case—even when it’s connected to power. If the batteries of your AirPods and the charging case are completely dead, you might have to charge them for quite a while before they come back on.
Apple recommends charging the AirPods and case for at least 15 minutes (5 minutes for AirPods Max) using the lightning cable that shipped with the device.
2. Check the Charging Connection
You plugged your AirPods into a wall outlet for some minutes, but it won’t charge. What do you do? First off, confirm that the wall socket or power outlet is turned on and working correctly. If you’re charging your AirPods from a computer USB port, charge directly from a wall socket instead.
Likewise, ensure the lightning cable is plugged firmly into the power adapter. Unplug the cable and plug it back into the charging case. Additionally, remove and reinsert both AirPods in the case.
You should also examine the power adapter and check that it’s working properly. Charging another device with your power adapter and cable is a good troubleshooting test to confirm if your charging accessories are in good condition.
3. Examine Your Charging Accessories
Counterfeit or substandard charging accessories may fail to charge your AirPods, or worse, damage the earbuds. Use the charging accessories that ship with your AirPods or purchase Apple-certified accessories from authorized stores. Go through our article that explains the dangers of using non-Apple accessories to charge your Apple devices.
The article highlights some of the best lightning cables for Apple devices. Change your power adapter or lightning cable if you notice any cut or damage on its exterior. Better yet, try charging the AirPods on a Qi-compatible charging mat if your AirPods support wireless charging.
AirPods won’t charge wirelessly if the charging mat doesn’t support the Qi wireless charging standard. Check the specifications of your wireless charger and make sure it’s Qi-compatible.
4. Clean the AirPods Metal Cap
The shiny metal caps at the base/tail of both AirPods are the charging contact points. Dirt ingrained on the surface of the metal cap may prevent AirPods from charging. Remove both AirPods from the charging case and clean the shiny metal cap with a lint-free fabric. If your AirPods still won’t charge when you reinsert them in the case, clean the case and try again.
5. Clean the Charging Case
Your AirPods won’t charge if there’s a build-up of foreign materials in the case’s charging port and the wells where the AirPods sit. Dirt, grime, lint, and dust can block the transfer of power from the power outlet to the charging case and from the charging case to the AirPods.
Use a periodontal brush to clean the AirPods wells in the charging case. Be sure to remove any foreign material stuck on the metal contact points in the charging case. Apple recommends cleaning AirPods with a cloth slightly dampened in freshwater. Dry with a soft, dry, lint-free cloth afterward.
Use an anti-static brush or a soft-bristled toothbrush to clean the charging port. Clean the ports gently, so you don’t damage the metal contacts in the ports. Whatever you do, avoid getting liquid in the case or inside the charging port. If you don’t have a cleaning brush, canned/compressed air is a better alternative for removing loose dirt from the case and charging port.
If your AirPods still don’t charge when plugged into a functional power outlet with genuine Apple accessories, your AirPods charging case is likely damaged. Try charging different AirPods in your charging case to diagnose the source of the problem.
If the case charges other AirPods without issues, clean the metal caps on the tail of your AirPods and reinsert them in the case. This time, use silk cleaning wipes and a mixture of water and isopropyl rubbing alcohol to wipe the metal contacts. Refer to this Apple Support article to learn more about the dos and don’ts of cleaning your AirPods.
6. Reset the AirPods
Resetting your AirPods to factory default can fix charging issues, problems with audio output, and other firmware-related problems. You need to remove your AirPods from your device before resetting it.
- Insert both AirPods in the charging case and close the lid. Wait for about 30 seconds and reopen the lid of the charging case.
- Open your iPhone or iPad’s Settings app, select Bluetooth, and tap the info (i) icon next to your AirPods.
Note: Jump to step #4 if your AirPods isn’t on the list of paired devices.
- Tap Forget This Device and select Forget Device on the confirmation prompt.
- Press and hold the setup button on the back of your charging case for 15 seconds until the status light flashes white or amber.
- Move your AirPods close to your device and follow the prompt on the screen to reconnect the AirPods.
Connect your AirPods to a power source using genuine Apple accessories and check if it charges.
7. Update Your AirPods
Apple often rolls out firmware updates to all AirPods generations to introduce new features, bug fixes, and improve the performance of the wireless earbuds. If your AirPods’ battery drains quickly, charges slowly, or it won’t charge at all, a firmware update could resolve the problem.
Refer to our tutorial on updating AirPods firmware to learn how to force-update your AirPods.
8. Visit a Service and Repair Center
If none of the recommendations above fix the problem with your AirPods not charging, head to an authorized Apple Service Provider or Genius Bar near you to get your AirPods diagnosed. You’ll get free repair service if you have an Apple Care+ plan or if your AirPods is still within the Apple one-year limited warranty coverage. Apple will most likely give you new AirPods if the charging malfunction is due to a factory defect.
Otherwise, you’ll pay a service fee to get your AirPods or charging case repaired. You may need to provide your AirPods packaging and proof of purchase stating the AirPods price, date of purchase, and the (re)seller’s contact information.
Contact Apple Support
Chat with an Apple Support representative via text or phone call if there’s no authorized Apple Service Provider in your region.
