您的AirPods是否可以在除电话和(AirPods)FaceTime通话之外的所有其他应用程序中使用？问题可能是AirPods麦克风设置不正确、AirPods电池电量不足、 (AirPods)AirPods固件过时、来自其他蓝牙(Bluetooth)设备的冲突等。
这篇文章重点介绍了您的AirPods无法接听电话的原因以及如何解决该问题。本教程中的故障排除修复适用于所有Apple AirPods型号——从第一代AirPods到AirPods 3。
1.手动切换到AirPods
如果您的 i Phone(Phone)连接了多个蓝牙(Bluetooth)耳机，iOS 可能会将音频路由到最近连接的音频设备。如果“电话(Phone)”应用未选择您的 AirPods 作为首选音频设备，请从通话窗口或控制中心切换输出设备。(Control Center)
点击通话窗口中的扬声器图标(Speaker icon)，然后选择您的AirPods。
或者，打开控制中心(Control Center)，点击AirPlay 图标(AirPlay icon)，然后选择您的AirPods作为活动设备。
如果您的AirPods未出现在设备选择窗口中，则它们可能未连接到您的 iPhone。将两个AirPods放入充电盒中，然后将它们插回您的耳朵，然后检查它们是否连接到您的设备。
转到设置(Settings)>蓝牙(Bluetooth)并检查AirPods状态是否显示为已连接(Connected)。
2.增加音频输出音量
确保您的设备音量不低或静音，尤其是当您在通话期间听不到对方说话时。在通话过程中按音量调高(Volume Up)可提高 AirPods 的音量。或者，打开控制中心的(Control Center)AirPlay 菜单(AirPlay menu)，选择您的 AirPods，然后向右移动音量滑块。
如果您的 AirPods 音量异常低，请参阅本教程让 AirPods 更响亮(tutorial on making AirPods louder)以获取解决方案。
3. 给你的 AirPods 充电
如果电池电量不足或没电，您的AirPods应该会自动断开与 iPhone/iPad 的连接。如果AirPods仍然连接到您的设备，它们可能无法用于通话和其他应用程序。
检查 AirPods 电池寿命的方法(ways to check AirPods battery life)有多种，但从AirPlay屏幕更容易。
打开控制中心，点击AirPlay 图标(AirPlay icon)，然后检查各个AirPods的电池状态。
如果电池电量低于 10-15%，我们建议将AirPods放入充电盒中充电。(AirPods)如果左侧AirPod 电量(AirPod)不足或没电，请将其放回充电盒并使用右侧AirPod，(AirPod—or)反之亦然。
4.更改呼叫音频路由(Call Audio Routing)设置
iOS 具有“呼叫音频路由”功能，允许用户为电话和FaceTime通话选择默认音频目的地。默认情况下，iOS 会自动将呼叫路由到活动音频设备。如果您更改音频路由设置，电话和FaceTime通话可能会使用您设备的扬声器作为默认音频设备。
前往设置(Settings)>辅助功能(Accessibility)>轻触(Touch)>呼叫音频路由(Call Audio Routing)，然后选择自动(Automatically)。如果您希望将电话音频路由到您的 AirPods（或任何活动的蓝牙(Bluetooth)设备） ，请选择蓝牙耳机作为默认音频目的地。(Bluetooth Headset)
5.更改 AirPods 麦克风设置(Change AirPods Microphone Settings)
如果人们在使用一个AirPod(AirPod)拨打电话时听不到您的声音，那可能是因为您的 iPhone 配置为使用非活动AirPod中的麦克风。
您的AirPods有自己的麦克风。当两个AirPod(AirPods)都在您的耳朵中时，您的设备会自动使用任一 AirPod(AirPod)中的麦克风。也许您将 iPhone 配置为在一个AirPod中使用麦克风。这可能是您的AirPod无法接听电话的原因。
检查您的AirPods麦克风设置，并确保您的设备使用两个AirPods中的麦克风。
前往“设置”(Settings) > “蓝牙(Bluetooth)” ，然后点击AirPods旁边的“更多信息(More Info)”图标。点击(Tap Microphone)AirPods设置中的麦克风，然后选择自动切换 AirPods(Automatic Switch AirPods)。
6.断开其他蓝牙(Bluetooth)设备
有太多蓝牙(Bluetooth)设备同时连接到您的 iPhone 会导致这些设备偶尔覆盖您的AirPods 。断开所有活动的蓝牙(Bluetooth)音频设备（AirPods除外）并检查您的 iPhone 是否使用AirPods进行通话。
进入设置(Settings)>蓝牙(Bluetooth)，点击已连接设备旁边的更多信息图标，然后选择(More Info)断开连接(Disconnect)。
7.关闭和打开蓝牙
这个简单的故障排除技巧是对 macOS 、iOS、Windows 和Android中(Android)AirPod 问题(AirPod problems in macOS)的可靠修复。
打开 iPhone 的蓝牙(Bluetooth)设置菜单（设置(Settings)>蓝牙(Bluetooth)），关闭蓝牙(Bluetooth)，等待几秒钟，然后重新打开。
8.重启你的AirPods
重新启动 AirPods 将解决连接问题、音频输出问题和其他形式的故障。
重启 AirPods（第 1 代、第 2 代和第 3 代）和 AirPods Pro(Restart AirPods (1st, 2nd, and 3rd Generation) and AirPods Pro)
将两个（左右）AirPods放入充电盒并合上盖子至少 10 秒钟。这将重启AirPods，刷新它们的性能，并可能修复导致它们出现故障的问题。接下来(Next)，将AirPods插入您的耳朵，并检查您的设备是否在通话过程中检测到它们。
重启 AirPods Max(Restart AirPods Max)
同时按住Digital Crown和Noise Control按钮（5-10秒），直到充电端口旁边的状态灯闪烁琥珀色。(Status Light)
注意：(Note:)按住按钮的时间不要超过 10 秒。否则，您会将 AirPods Max重置为出厂设置。
9.重启你的手机
按住侧边按钮(Side button)（或顶部按钮(Top button)- 对于 iPad）和任一音量按钮(Volume button)2-5 秒，然后向右拖动电源关闭滑块。
或者，前往“设置”(Settings) > “通用(General)” > “关机”(Shut Down)，将滑块向右移动，然后等待 30 秒让 iPhone/iPad 完全关机。
按住顶部按钮(Top button)（在 iPhone 上）或侧边按钮(Side button)（在 iPad 上），直到Apple标志出现在屏幕上。将您的 AirPods 连接到您的设备并检查它们现在是否可以接听电话。
10. 重置你的 AirPods
如何重置AirPods取决于您拥有的型号或世代。我们在下面介绍了重置所有AirPods代/型号的步骤。
重置 AirPods（第 1 代、第 2 代和第 3 代）和 AirPods Pro(Reset AirPods (1st, 2nd, and 3rd Generation) and AirPods Pro)
- (Insert)将两个AirPods插入充电盒并合上盖子。
- 打开 iPhone 或 iPad 的设置(Settings)应用程序，选择蓝牙(Bluetooth)，然后点击AirPods 旁边的更多信息图标。(More Info)
- 点击忘记此设备(Forget This Device)并在确认提示中再次选择忘记此设备(Forget This Device)以继续。
- 您将收到一个弹出通知，提示您忘记AirPods也会从您的 iCloud 设备中删除AirPods 。选择忘记设备(Forget Device)以继续。
下一步是将AirPods重新连接到您的设备。
- 将 AirPods 靠近 iPhone 或 iPad，然后打开充电盒的盖子。按住AirPods外壳背面的设置按钮(Setup button)10-15 秒，直到状态指示灯呈白色闪烁。
- 解锁您的 iPhone/iPad，点击弹出窗口中的连接，然后按照提示连接您的 AirPods。(Connect)
进行测试通话（蜂窝、WhatsApp或FaceTime通话）并检查应用程序是否检测到您的 AirPods。
重置 AirPods Max(Reset AirPods Max)
Apple建议先为 AirPods Max充电几秒钟，然后再将其重置为出厂默认设置。
按住Digital Crown和Noise Control按钮 15 秒钟，直到LED 状态灯(LED Status Light)呈琥珀色闪烁。按住按钮直到琥珀色灯变为白色。
现在，当您将AirPods Max重新连接到 iPhone 或 iPad 时，它应该可以接听电话了。
11. 更新 AirPods 的固件
Apple通过固件更新为AirPods推出新功能、性能增强和错误修复。AirPods通常会在新固件发布几天后自行更新。但有时，您需要强制安装更新。
与固件相关的故障可能是您的 AirPods 无法接听电话的原因。你永远分辨不出。
要强制更新您的 AirPods，请将它们插入充电盒并确保它们至少有 50% 的电池电量。然后，将您的 iPhone 连接到 Wi-Fi 网络并禁用低功耗模式(Low Power Mode)和低数据模式(Low Data Mode)。
之后(Afterward)，将您的 iPhone 靠近您的 AirPods（插入保护壳），并将这两个设备放置至少 30 分钟（或更长时间）。有关AirPods(AirPods)更新问题的详细说明和故障排除修复，请参阅我们的更新 AirPods 固件教程。(tutorial on updating AirPods firmware)
12.禁用可穿戴(Wearables)设备和智能小工具的(Smart Gadgets)蓝牙(Bluetooth)
可穿戴设备和智能小工具的第三方应用程序可能会破坏 AirPods 的蓝牙连接。在这个Apple Discussion thread中，一些无法通过AirPods拨打电话的 iPhone 用户通过禁用智能手表和设备跟踪设备的蓝牙解决了这个问题。(Bluetooth)
两个常见的罪魁祸首是Fitbit应用程序和Tile应用程序。如果您使用这些应用程序中的任何一个，请检查其设置菜单并限制或禁用蓝牙连接。
13. 更新你的 iPhone/iPad
就像固件更新一样，iOS 更新还附带了针对影响iPhone 和 iPad 上的音频输出/输入、电话和蓝牙连接的问题的错误修复。(Bluetooth)更新设备的操作系统可能只是
前往“设置”(Settings) > “通用(General)” > “软件更新”(Software Update)并安装适用于您设备的任何 iOS 更新。
14.重置网络设置
这将刷新您设备的蓝牙(Bluetooth)连接和其他网络相关设置。仅当上面突出显示的所有故障排除解决方案都证明失败时，才执行网络重置。
打开Settings，点击General，选择Transfer or Reset iPhone，点击Reset，选择Reset Network Settings，输入您的 iPhone 密码并再次选择Reset Network Settings。
修复 AirPods 硬件损坏
如果您的 AirPods 仍然无法接听电话，请联系 Apple 支持或访问Apple 授权服务提供商。(Apple Authorized Service Provider)您的 AirPods 可能已损坏。如果您的（有故障的）AirPods 仍在Apple的一年有限保修期内， (Warranty)Apple可能会为您提供新的 AirPods 。或者，如果损坏是由于工厂缺陷造成的。
AirPods Not Working for Phone Calls? 14 Fixes to Try
Do your AirPods work in all other apps except for phone and FaceTіme callѕ? The problem could be incorrect AirPods mіcrophone settings, low AirPods battery, outdated AirPods firmware, conflict from other Bluetooth devices, etc.
This post highlights why your AirPods aren’t working for phone calls and how to fix the problem. The troubleshooting fixes in this tutorial apply to all Apple AirPods models—from the 1st generation AirPods down to the AirPods 3.
1. Manually Switch to AirPods
If multiple Bluetooth headphones are connected to your iPhone, iOS may route audio to the recently-connected audio device. Switch the output device from the call window or Control Center if the Phone app doesn’t choose your AirPods as the preferred audio device.
Tap the Speaker icon in the call window and select your AirPods.
Alternatively, open the Control Center, tap the AirPlay icon, and select your AirPods as the active device.
If your AirPods don’t appear in the device selection window, they’re probably not connected to your iPhone. Put both AirPods in the charging case, plug them back in your ears, and check if they connect to your device.
Go to Settings > Bluetooth and check that the AirPods status reads Connected.
2. Increase Audio Output Volume
Ensure your device’s volume isn’t low or muted, especially if you can’t hear the other party speak during phone calls. Press the Volume Up during a call to increase your AirPods volume. Or, open the AirPlay menu in the Control Center, select your AirPods, and move the volume slider to the right.
If your AirPods volume stays unusually low, refer to this tutorial on making AirPods louder for solutions.
3. Charge Your AirPods
Your AirPods should automatically disconnect from your iPhone/iPad if the batteries are low or dead. If the AirPods remain connected to your device, they may not work for phone calls and other apps.
There are several ways to check AirPods battery life, but it’s easier from the AirPlay screen.
Open the Control Center, tap the AirPlay icon, and check the battery status for the individual AirPods.
We recommend putting the AirPods in the case to charge if the battery level is below 10-15%. If the left AirPod is low or dead, put it back in the charging case and use the right AirPod—or vice versa.
4. Change Call Audio Routing Settings
iOS has a “Call Audio Routing” feature that allows users to select a default audio destination for phone & FaceTime calls. By default, iOS automatically routes calls to the active audio device. If you change the audio routing settings, phone calls and FaceTime calls may use your device’s speaker instead as the default audio device.
Go to Settings > Accessibility > Touch > Call Audio Routing and select Automatically. Select Bluetooth Headset as the default audio destination if you want phone call audio routed to your AirPods (or any active Bluetooth device).
5. Change AirPods Microphone Settings
If people can’t hear you when making phone calls with one AirPod, that’s likely because your iPhone is configured to use the microphone in the inactive AirPod.
Your AirPods have their own microphones. When both AirPods are in your ears, your device automatically uses the microphone in either AirPod. Maybe you configured your iPhone to use the microphone in one AirPod. That could be why your AirPod isn’t working for phone calls.
Check your AirPods microphone settings and ensure your device uses the microphone in both AirPods.
Head to Settings > Bluetooth and tap the More Info icon next to your AirPods. Tap Microphone in the AirPods settings and select Automatic Switch AirPods.
6. Disconnect Other Bluetooth Devices
Having too many Bluetooth devices simultaneously connected to your iPhone will cause the devices to override your AirPods occasionally. Disconnect all active Bluetooth audio devices (except your AirPods) and check if your iPhone uses AirPods for phone calls.
Go to Settings > Bluetooth, tap the More Info icon next to the connected device, and select Disconnect.
7. Turn Bluetooth Off and On
This simple troubleshooting trick is a proven fix to AirPod problems in macOS, iOS, Windows, and Android.
Open your iPhone’s Bluetooth settings menu (Settings > Bluetooth), toggle off Bluetooth, wait for some seconds, and turn it back on.
8. Restart Your AirPods
Rebooting your AirPods will fix connectivity problems, audio output issues, and other forms of malfunctions.
Restart AirPods (1st, 2nd, and 3rd Generation) and AirPods Pro
Put both (left and right) AirPods in the charging cases and close the lid for at least 10 seconds. That’ll restart the AirPods, refresh their performance, and possibly fix issues causing them to malfunction. Next, plug the AirPods in your ears and check if your device detects them during phone calls.
Restart AirPods Max
Press and hold the Digital Crown and Noise Control button simultaneously (for 5-10 seconds) until the Status Light next to the charging port flashes amber.
Note: Don’t hold the buttons longer than 10 seconds. Otherwise, you’ll reset your AirPods Max to factory settings.
9. Reboot Your Phone
Press and hold the Side button (or Top button—for iPads) and either Volume button for 2-5 seconds and drag the power off slider to the right.
Alternatively, go to Settings > General > Shut Down, move the slider to the right, and wait for 30 seconds for your iPhone/iPad to shut down completely.
Press and hold the Top button (on iPhone) or Side button (on iPad) until the Apple logo appears on the screen. Connect your AirPods to your device and check if they now work for phone calls.
10. Reset Your AirPods
How you reset your AirPods will depend on the model or generation you own. We cover the steps to reset all AirPods generations/models below.
Reset AirPods (1st, 2nd, and 3rd Generation) and AirPods Pro
- Insert both AirPods in the charging case and close the lid.
- Open your iPhone or iPad’s Settings app, select Bluetooth, and tap the More Info icon next to your AirPods.
- Tap Forget This Device and select Forget This Device again on the confirmation prompt to proceed.
- You’ll get a pop-up notification that forgetting the AirPods will also remove the AirPods from your iCloud devices. Select Forget Device to continue.
The next step is to reconnect the AirPods to your device.
- Place your AirPods close to your iPhone or iPad and open the lids of the charging case. Press and hold the Setup button on the back of the AirPods case for 10-15 seconds until the status light flashes white.
- Unlock your iPhone/iPad, tap Connect on the pop-up and follow the prompts to connect your AirPods.
Make a test call (cellular, WhatsApp, or FaceTime call) and check if the applications detect your AirPods.
Reset AirPods Max
Apple recommends charging your AirPods Max for a few seconds before resetting it to factory default.
Press and hold the Digital Crown and Noise Control buttons for 15 seconds until the LED Status Light flashes amber. Keep holding the buttons until the amber light changes to white.
The AirPods Max should now work for phone calls when you reconnect it to your iPhone or iPad.
11. Update Your AirPods’ Firmware
Apple rolls out new features, performance enhancements, and bug fixes to the AirPods via firmware updates. AirPods typically update themselves a few days after a new firmware release. But sometimes, you need to force-install the update.
Firmware-related glitches could be the reasons why your AirPods aren’t working for phone calls. You never can tell.
To force-update your AirPods, insert them in the charging case and ensure they hold at least 50% battery charge. Then, connect your iPhone to a Wi-Fi network and disable Low Power Mode and Low Data Mode.
Afterward, place your iPhone close to your AirPods (inserted in the case) and leave both devices for at least 30 minutes (or longer). Refer to our tutorial on updating AirPods firmware for detailed instructions and troubleshooting fixes for AirPods update issues.
12. Disable Bluetooth for Wearables and Smart Gadgets
Third-party apps for wearable devices and smart gadgets can disrupt your AirPods’ Bluetooth connection. In this Apple Discussion thread, some iPhone users who couldn’t make calls via AirPods fixed the problem by disabling Bluetooth for smartwatches and device tracking devices.
Two common culprits are the Fitbit app and the Tile app. If you use either of these apps, check their settings menu and limit or disable Bluetooth connection.
13. Update Your iPhone/iPad
Just like firmware updates, iOS updates also ship with bug fixes for issues affecting audio output/input, phone calls, and Bluetooth connectivity on iPhones and iPads. Update your device’s operating system might just
Go to Settings > General > Software Update and install any iOS update available for your device.
14. Reset Network Settings
This will refresh your device’s Bluetooth connections and other network-related settings. Perform a network reset only if all troubleshooting solutions highlighted above prove abortive.
Open Settings, tap General, select Transfer or Reset iPhone, tap Reset, select Reset Network Settings, enter your iPhone’s passcode and select Reset Network Settings again.
Fix AirPods Hardware Damage
Contact Apple Support or visit an Apple Authorized Service Provider if your AirPods still don’t work for phone calls. It’s possible that your AirPods are damaged. Apple may give you new AirPods if your (faulty) AirPods are still under Apple’s One Year Limited Warranty. Or, if the damage is due to a factory defect.
