Apple 让您的 AirPods 重设(reset your AirPods)变得超级容易。如果您在将无线耳塞恢复为出厂设置时遇到任何问题,则您的 AirPods 或您的设备可能有问题。我们将向您展示几种解决此问题的方法。
许多项目会导致您的AirPods无法成功重置。其中包括AirPods变脏、重置过程不正确、充电盒电池电量耗尽等。

1. 将 AirPods 或 AirPods Pro 保护套的盖子打开(Lid Open)
保持盖子关闭会使您的 AirPods 无法被发现。因此,请务必在按住外壳上的设置(Setup)按钮时保持外壳的盖子打开。
2. 检查您的 AirPods 是正品(Genuine)还是假货(Fake)
您在重置 AirPods 时遇到问题的一个可能原因是您的耳塞不是原装耳机。在这种情况下,Apple 的标准重置程序将不起作用。
您可以使用 Apple 的Check Coverage网站检查您的 AirPods 是否为正品。(check if your AirPods are genuine)以下是如何做到这一点。
- 打开充电盒的盖子,找到盖子下方印制的序列号。记下这个数字。
- 启动您设备的网络浏览器并访问Apple 的 Check Coverage(Apple’s Check Coverage)网站。您无需登录帐户即可使用该网站。
- 在文本字段中输入充电盒的序列号,确认验证码,然后选择继续(Continue)。

- Apple会告诉您您的 AirPods 是否为正品。您还会看到 AirPods 的保修信息。
3. 取消 AirPods与电脑(Computer)和手机(Mobile)的配对
当您的 AirPods 无法重置时,最好断开无线耳塞与所有设备的连接并取消配对。这样做可确保您的台式机和移动设备可以与您的 AirPods 建立全新的连接(establish fresh new connections with your AirPods)。
取消配对AirPods就像取消配对电脑或手机上的
任何蓝牙(Bluetooth)设备一样简单。
在 iPhone 和 iPad 上
- 打开设置并点击蓝牙(Bluetooth)以访问手机的蓝牙(Bluetooth)设置。
- 在列表中选择您的 AirPods 旁边的 i。
- 选择忘记此设备。

- 在提示中选择忘记(Choose Forget)此设备(Device)。
在安卓上
- 启动设置(Settings)并点击蓝牙(Bluetooth)和设备连接(Device Connection)。
- 选择蓝牙(Select Bluetooth)并点击列表中 AirPods 旁边的齿轮图标。
- 选择忘记。

- (Select Forget)在提示中
选择忘记设备。
在 Windows 上
- 按Windows + I
打开“设置”应用程序。(Settings)
- 在设置中选择设备。
- (Choose Bluetooth)选择左侧的
蓝牙和其他设备。
- 在右侧选择您的 AirPods,然后选择移除(Remove)设备。

- 在提示中选择是。
在 Mac 上
- 选择Mac 左上角的Apple标志,然后选择(Apple)系统(System) 偏好设置(Preferences)。
- 选择蓝牙选项。
- 右键单击列表中的 AirPods,然后选择“移除(Remove)” 。
- 在提示中选择删除。
4. 为 AirPods 和充电盒充电(Charging Case)
您的 AirPods 和充电盒必须有足够的电池电量(have adequate battery charge)才能完成重置过程。如果您的设备电池电量耗尽,这可能就是您无法重置它们的原因。
通过将两个 AirPods 放入充电盒并将充电盒插入电源插座来解决此问题。等待您的充电盒和 AirPods 充电(Wait for your case and AirPods to get charged),然后按照程序重置您的 AirPods。
5.清洁你的AirPods和充电盒(Charging Case)
如果您的AirPods即使在充电后也没有重置,则您的AirPods的尖端可能脏了,导致耳塞无法与外壳正确建立连接。
在这种情况下,请将两只 AirPods 从充电盒中取出并使用棉签清洁它们。(clean them)同样,清洁充电盒以确保其没有灰尘。
完成后,将两个 AirPods 放回盒子中并开始重置过程。
6. 重置设备的网络设置(Network Settings)以修复 Apple AirPods 的出厂重置问题
当您的 AirPods 继续无法重置时,值得重置您使用耳塞的设备上的网络设置。(resetting the network settings)您设备的选项配置不当可能会导致您的 AirPods 无法重置。
然后您可以从头开始配置您的网络选项。
在 iPhone 和 iPad 上
- 在您的 iOS 设备上启动“设置” ,然后选择“(Settings)General > Reset” 。
- 选择重置网络设置。

- 输入您的 iPhone 或 iPad 的密码。
- 在提示中选择重置网络设置(Select Reset Network Settings)。
在安卓上
- 打开设置(Settings)并进入System > Reset选项。
- 选择重置 Wi-Fi(Reset Wi-Fi)、移动(mobile)和蓝牙(Bluetooth)。

- 选择重置设置。
在 Windows 上
- 按Windows + I
打开设置。
- (Select Network)在设置中(Settings)选择网络和互联网(Internet)。
- 选择(Choose Status)左侧的状态和右侧的网络(Network)重置。
- 选择立即重置。

- 在提示中选择是。
在 Mac 上
- Press Command + Spacebar,键入Terminal,然后选择应用程序。
- 在终端(Terminal)中键入以下命令并按 Enter:
sudo pkill bluetoothd
- 输入(Enter)您的帐户密码,然后按Enter 键(Enter)。
- 重新启动您的 Mac。
7. 通过更新设备的操作系统(Operating System)修复 AirPods 的重置问题
您设备的操作系统可能存在错误,从而导致您的蓝牙(Bluetooth)设备出现连接问题。您无法自己解决这些系统级问题;但是,您可以更新您的操作系统(update your operating system)以获得错误修复。
更新 iPhone、iPad、Android、Windows和Mac设备就像选择几个选项一样简单。
在 iPhone 和 iPad 上
- 打开设置并选择通用。
- 点击软件更新。

- 让您的设备检查新的 iOS 或 iPadOS 更新。
- 下载并安装可用更新。
在安卓上
- 启动设置并选择系统。
- 选择系统更新。

- 下载并安装可用更新。
在 Windows 上
- 按Windows + I 打开设置(Settings)。
- (Select Update)在设置中(Settings)选择更新和安全(Security)。
- 选择左侧的 Windows 更新。

- 选择(Select Check)右侧的检查更新。
在 Mac 上
- 选择Mac 左上角
的Apple标志。(Apple)
- 在菜单中选择关于本机。
- 选择软件更新。
- 查找(Find)、下载并安装更新。
8.联系苹果支持
当您的 AirPods 无论您做什么都无法重置时,您可能需要联系Apple支持以寻求他们的帮助。Apple的支持团队应该会调查您的问题并给您答复解决方案。
您可以通过访问公司的支持站点(Support site)联系 Apple(contact Apple)。在网站上选择合适的联系方式,您就会联系到可以帮助您解决问题的人。
轻松重置 AirPods
有多种因素会导致您的 AirPods 无法重置。使用我们上面的指南识别并修复它们后,您的问题应该得到解决。然后,您将能够重置 AirPods 以及将 AirPods(use your AirPods)与任何兼容设备一起使用。祝你好运!
AirPods Won’t Reset? 8 Ways to Fix
Apple makes it super easy to reset your AirPods. If you run into any issues bringing your wireless earbuds back to the factory settings, your AirPods or your device may have an issue. We’ll show you a few ways to get around this problem.
Many items cause your AirPods to not successfully reset. These include the AirPods being dirty, incorrectly following the reset process, the charging case being out of battery power, and more.

1. Keep Your AirPods or AirPods Pro Case’s Lid Open
Keeping the lid closed makes your AirPods undiscoverable.Therefore, be sure to keep the case’s lid open when you press and hold down the Setup button on the case.
2. Check Whether Your AirPods Are Genuine or Fake
A possible reason you’re having trouble resetting your AirPods is that your earbuds aren’t genuine. In this case, Apple’s standard reset procedure won’t work.
You can check if your AirPods are genuine by using Apple’s Check Coverage website. Here’s how to do that.
- Open your charging case’s lid and find the serial number printed beneath the lid. Note this number.
- Launch your device’s web browser and access Apple’s Check Coverage site. You don’t need to log in to your account to use the site.
- Type in your charging case’s serial number in the text field, confirm the captcha, and select Continue.

- Apple will tell you if your AirPods are genuine. You’ll also see your AirPods’ warranty information.
3. Unpair Your AirPods From Your Computer and Mobile Phones
When your AirPods fail to reset, it’s a good idea to disconnect and unpair your wireless earbuds from all your devices. Doing so ensures your desktop and mobile devices can establish fresh new connections with your AirPods.
Unpairing AirPods is as easy as unpairing any Bluetooth device on your computer or phone.
On iPhone and iPad
- Open Settings and tap Bluetooth to access your phone’s Bluetooth settings.
- Select i next to your AirPods on the list.
- Select Forget This Device.

- Choose Forget This Device in the prompt.
On Android
- Launch Settings and tap Bluetooth & Device Connection.
- Select Bluetooth and tap the gear icon next to your AirPods on the list.
- Choose Forget.

- Select Forget device in the prompt.
On Windows
- Open the Settings app by pressing Windows + I.
- Select Devices in Settings.
- Choose Bluetooth & other devices on the left.
- Select your AirPods on the right and choose Remove device.

- Choose Yes in the prompt.
On Mac
- Select the Apple logo in your Mac’s top-left corner and choose System Preferences.
- Select the Bluetooth option.
- Right-click your AirPods on the list and choose Remove.
- Select Remove in the prompt.
4. Charge Your AirPods and the Charging Case
Your AirPods and the charging case must have adequate battery charge to go through the reset process. If your devices are running out of battery, that may be why you can’t reset them.
Fix that by placing both your AirPods in their charging case and plugging the case into a power outlet. Wait for your case and AirPods to get charged, then follow the procedure to reset your AirPods.
5. Clean Your AirPods and the Charging Case
If your AirPods don’t reset even after charging them, your AirPods’ tip may be dirty, causing the earbuds not to properly establish a connection with the case.
In this case, pull both your AirPods out of their charging case and clean them using cotton swabs. Similarly, clean your charging case as well to ensure it has no dust.
Once you’ve done that, place both your AirPods back in the case and start the reset process.
6. Reset Your Device’s Network Settings to Fix Apple AirPods’ Factory Reset Issue
When your AirPods continue to fail to reset, it’s worth resetting the network settings on the device where you use your earbuds. Your device’s improperly configured options may be causing your AirPods to not reset.
You can then configure your network options from scratch.
On iPhone and iPad
- Launch Settings on your iOS device and select General > Reset.
- Choose Reset Network Settings.

- Enter your iPhone or iPad’s passcode.
- Select Reset Network Settings in the prompt.
On Android
- Open Settings and head into System > Reset options.
- Choose Reset Wi-Fi, mobile & Bluetooth.

- Select Reset settings.
On Windows
- Open Settings by pressing Windows + I.
- Select Network & Internet in Settings.
- Choose Status on the left and Network reset on the right.
- Select Reset now.

- Select Yes in the prompt.
On Mac
- Press Command + Spacebar, type Terminal, and select the app.
- Type the following command in Terminal and press Enter:
sudo pkill bluetoothd
- Enter your account password and press Enter.
- Restart your Mac.
7. Fix AirPods’ Reset Problem by Updating Your Device’s Operating System
Your device’s operating system may have bugs, causing connection issues with your Bluetooth devices. You can’t fix these system-level problems yourself; however, you can update your operating system to possibly get bug fixes.
Updating an iPhone, iPad, Android, Windows, and Mac device is as easy as selecting a few options.
On iPhone and iPad
- Open Settings and select General.
- Tap Software Update.

- Let your device check for new iOS or iPadOS updates.
- Download and install the available updates.
On Android
- Launch Settings and select System.
- Choose System updates.

- Download and install the available updates.
On Windows
- Press Windows + I to open Settings.
- Select Update & Security in Settings.
- Choose Windows Update on the left.

- Select Check for updates on the right.
On Mac
- Select the Apple logo in your Mac’s top-left corner.
- Choose About This Mac in the menu.
- Select Software Update.
- Find, download, and install the updates.
8. Contact Apple Support
When your AirPods don’t reset no matter what you do, you may want to contact Apple support to seek their assistance. Apple’s support team should investigate your issue and get back to you with a solution.
You can contact Apple by visiting the company’s Support site. Choose an appropriate contact option on the site, and you’ll reach someone who can help you with your problem.
Reset AirPods Without Any Trouble
There are several factors that cause your AirPods not to reset. Once you identify and fix them using our guide above, your issue should be resolved. You’ll then be able to reset as well as use your AirPods with any of the compatible devices out there. Good luck!