AirPods 在Apple(Apple)生态系统之外的设备上用作常规无线耳机。虽然音频质量在任何设备上都是一流的，但在将 AirPods 连接到非 Apple 设备(connecting AirPods to non-Apple devices)时，您可能会遇到一些障碍。
本教程将涵盖 9 个故障排除修复程序，以在 AirPods 未连接到您的 PC 时尝试。在继续之前，我们建议您将不同的蓝牙(Bluetooth)音频设备连接到您的 PC。这将有助于诊断问题的根源。
如果其他蓝牙(Bluetooth)设备连接到您的 PC 没有问题，则您的 AirPods 可能有问题。但是，如果您的计算机无法连接到所有蓝牙(Bluetooth)设备，请将您的故障排除工作集中在修复 PC 的蓝牙(fixing your PC’s Bluetooth)上。
注意：(Note:)虽然本文中的屏幕截图来自Windows 11 PC，但建议适用于较旧的Windows版本，尤其是Windows 10。
1.打开蓝牙
如果蓝牙(Bluetooth)被禁用，AirPods（和其他蓝牙(Bluetooth)设备）将无法连接到您的电脑。检查您的 PC 设置并确保蓝牙已打开(make sure Bluetooth is on)。
转到设置(Settings)>蓝牙和设备(Bluetooth & devices)并打开蓝牙(Bluetooth)。
如果您的 PC 的蓝牙(Bluetooth)已打开，请将其关闭，等待几秒钟，然后重新打开，然后再次尝试连接AirPods。
2. 检查 AirPods 电池电量
如果任一耳塞的电池电量不足，您的 AirPods 将无法配对或连接到您的 PC。检查您的 AirPods 电池并确保它们至少有 50% 的电量。您需要一台Apple设备（iPhone、iPad 或Mac）来检查 AirPods 电池电量(check AirPods battery level)。
将AirPods(AirPods)连接到 iPhone，将两个AirPods放入充电盒，然后合上盖子。将AirPods靠近 iPhone、iPad 或 iPod touch 并打开盖子。几秒钟后，AirPods电池状态应显示在设备屏幕上。
使用Apple 认证的(Apple-certified)充电配件为您的 AirPods充电，然后再次尝试将其连接到您的 PC。
3. 强制重启你的 AirPods (Max)
重新启动AirPods Max将解决与音频和连接相关的问题。如果AirPods Max无法连接到您的电脑，请强制重启AirPods并将耳机重新连接到您的电脑。
按住噪音控制(Noise Control)按钮和数码表冠(Digital Crown)，直到状态指示灯呈琥珀色闪烁。
如果问题仍然存在，请将您的 AirPods Max重置为出厂设置（有关步骤，请参阅下一节）。
4. 重置你的 AirPods
这需要从设备内存中删除AirPods，然后从头开始重新连接。如果AirPods已与您的计算机配对但随后无法连接，请忘记AirPods并从头开始重新连接。
- 打开Windows 设置(Windows Settings)应用，在侧边栏选择蓝牙和设备(Bluetooth & devices)，然后选择设备(Devices)。
- 滚动到“音频”部分，选择AirPods 旁边的三点菜单图标，然后选择(three-dot menu icon)移除设备(Remove device)。
- 进入设置(Settings)，在侧边栏选择蓝牙和设备(Bluetooth & devices)，打开蓝牙(Bluetooth)，然后选择添加设备(Add device)按钮。
- 在确认提示中选择是。(Yes)
- 返回“蓝牙和设备”页面（设置(Settings)>蓝牙和设备(Bluetooth & devices)）并选择添加设备(Add device)。
下一步是将您的 AirPods 置于配对模式并将其重新连接到您的 PC。
- (Insert)将两个AirPods插入充电盒，合上盖子，5-10 秒后重新打开。然后(Afterward)，按住充电盒背面的设置按钮，直到状态指示灯闪烁白色。(Setup button)
如果您使用AirPods Max，请按住Noise Control和Digital Crown 15 秒钟，直到状态指示灯闪烁琥珀色然后变成白色。Apple建议先为(Apple)AirPods Max充电几分钟，然后再将其重置为出厂设置。
- 在设备列表中选择您的 AirPods。
请注意，您的 PC 可能需要几分钟才能检测到AirPods。当您收到“您的设备已准备就绪”成功消息时，选择 完成。(Done)
确保(Make)AirPods在配对模式下靠近您的 PC。如果您的AirPods仍未被检测到，请关闭并重新打开充电盒，然后再次将AirPods置于配对模式。如果Windows(Windows)找不到您的AirPods ，请尝试下一个修复。
5.启动后台蓝牙服务(Start Background Bluetooth Services)
蓝牙支持服务(Bluetooth Support Service)和蓝牙用户支持服务(Bluetooth User Support Service)是有助于发现蓝牙设备和(Bluetooth)蓝牙(Bluetooth)在Windows中正常运行的后台进程。如果这些服务处于非活动状态或被禁用，您的计算机将不会检测或连接到AirPods或其他蓝牙设备。(Bluetooth)检查Windows 服务(Services) 管理器(Manager)并确保它们都在运行。
- 按Windows 键(Windows key)+ R打开Windows 运行(Windows Run)框。在对话框中键入或粘贴services.msc ，然后选择(services.msc)OK。
- 找到蓝牙支持服务(Bluetooth Support Service)，检查“状态”列，并确保它显示为“正在运行”。否则，双击服务并跳转到下一步以使它们运行。
- 选择Start，等待服务开始运行，然后选择OK保存更改。
6.运行Windows疑难解答
这是一个内置工具，用于诊断和修复Windows中与(Windows)蓝牙(Bluetooth)相关的问题。如果您无法将 AirPods 或其他蓝牙(Bluetooth)设备连接到您的 PC，请运行疑难解答。
- 在Windows 搜索(Windows Search)框中键入疑难解答并在搜索结果中键入(troubleshoot)疑难解答(Troubleshoot)设置。
- 选择其他疑难解答(Other troubleshooters)。
- 在页面上找到蓝牙(Bluetooth)并选择运行(Run)。
- 疑难解答程序将查找并修复任何与蓝牙(Bluetooth)相关的问题。关闭蓝牙(Bluetooth)疑难解答并尝试将AirPods连接到您的计算机。
7.重新启动您的计算机
有可能是你的电脑有问题。关闭(Close)所有打开的应用程序并重新启动计算机。这将刷新Windows并修复阻止 AirPods 连接到 PC 的临时系统故障。
按Windows 键(Windows key)或开始菜单(Start menu)图标，选择电源图标(Power icon)，然后选择重新启动(Restart)。
8.更新蓝牙(Bluetooth)和AirPods驱动(AirPods Driver)
拥有最新的驱动程序对于将AirPods和其他蓝牙(Bluetooth)配件连接到您的 PC 至关重要。将您的计算机连接到互联网并按照以下步骤更新AirPods和Windows 蓝牙(Windows Bluetooth)驱动程序。
- 按Windows 键(Windows key)+ X或右键单击开始菜单(Start menu)并在快速访问菜单上选择设备管理器。(Device Manager)
- 展开蓝牙(Bluetooth)类别，右键单击 PC 的蓝牙(Bluetooth)驱动程序，然后选择更新驱动程序(Update driver)。
如果您的 AirPods 已与 PC 配对，请右键单击 AirPod 的驱动程序并选择更新驱动程序(Update driver)。
- 选择自动搜索驱动程序(Search automatically for drivers)。
如果更新代理说您安装了最好的驱动程序，请查看您的 PC 制造商的网站以获取新的驱动程序更新。
9.更新你的电脑
蓝牙(Bluetooth)连接问题有时是由系统级别的错误引起的。前往Windows更新菜单并安装适用于您的计算机的任何更新。更新计算机的操作系统可以消除导致连接问题的任何错误。
转到“设置”(Settings) > “ Windows 更新”(Windows Update)并选择“立即下载(Download now)”以安装可用更新。
保持联系，保持联系
如果另一台设备（智能手机或计算机）正在使用 AirPods，它可能无法连接到您的 PC。为避免连接冲突，请在连接到您的 PC 之前关闭附近其他设备上的蓝牙(Bluetooth)。
AirPods Not Connecting to Windows 10 PC? Try These 9 Fixes
AirPodѕ work аs regulаr wireless headphones on devices outside the Apple ecosystem. While the audio quality is top-notch on any device, you might encounter some stumbling blocks while connecting AirPods to non-Apple devices.
This tutorial will cover 9 troubleshooting fixes to try if AirPods are not connecting to your PC. Before you proceed, we recommend connecting a different Bluetooth audio device to your PC. That’ll help diagnose the source of the problem.
If other Bluetooth devices connect to your PC without issues, there’s likely a problem with your AirPods. But if your computer fails to connect to all Bluetooth devices, focus your troubleshooting efforts on fixing your PC’s Bluetooth.
Note: Although the screenshots in this article are from a Windows 11 PC, the recommendations will work on older Windows versions, particularly Windows 10.
1. Turn On Bluetooth
AirPods (and other Bluetooth devices) won’t connect to your computer if Bluetooth is disabled. Check your PC’s settings and make sure Bluetooth is on.
Go to Settings > Bluetooth & devices and toggle on Bluetooth.
If your PC’s Bluetooth is already on, turn it off, wait a few seconds, turn it back on, and try connecting the AirPods again.
2. Check AirPods Battery Level
Your AirPods won’t pair or connect to your PC if the batteries of either earbuds are low. Check your AirPods battery and make sure they hold at least 50% charge. You’ll need an Apple device (iPhone, iPad, or Mac) to check AirPods battery level.
Connect the AirPods to your iPhone, place both AirPods in the charging case, and close the lid. Move the AirPods close to your iPhone, iPad, or iPod touch and open the lid. The AirPods battery status should show up on your device’s screen after some seconds.
Charge your AirPods with Apple-certified charging accessories and try connecting it to your PC again.
3. Force Reboot Your AirPods (Max)
Restarting the AirPods Max will fix audio and connectivity-related problems. If the AirPods Max won’t connect to your computer, force-restart the AirPods and reconnect the headphones to your PC.
Press and hold the Noise Control button and Digital Crown until the status light flashes amber.
Reset your AirPods Max to factory settings (see next section for steps) if the problem persists.
4. Reset Your AirPods
This entails deleting the AirPods from your device’s memory and reconnecting it from scratch. If the AirPods are paired to your computer but fail to connect subsequently, forget the AirPods, and reconnect it from scratch.
- Open the Windows Settings app, select Bluetooth & devices on the sidebar, and select Devices.
- Scroll to the “Audio” section, select the three-dot menu icon next to the AirPods, and select Remove device.
- Go to Settings, select Bluetooth & devices on the sidebar, turn on Bluetooth, and select the Add device button.
- Select Yes on the confirmation prompt.
- Return to the “Bluetooth & devices” page (Settings > Bluetooth & devices) and select Add device.
The next step is to put your AirPods in pairing mode and reconnect it to your PC.
- Insert both AirPods in the charging case, close the lid, and reopen it after 5-10 seconds. Afterward, press and hold the Setup button on the back of the charging case until the status light flashes white.
If you use an AirPods Max, press and hold the Noise Control and Digital Crown for 15 seconds until the status light flashes amber and then white. Apple recommends charging your AirPods Max for a few minutes before resetting it to factory settings.
- Select your AirPods in the list of devices.
Note that it might take some minutes for your PC to detect the AirPods. Select Done when you get a “Your device is ready to go” success message.
Make sure the AirPods are in close proximity with your PC when in pairing mode. If your AirPods remain undetected, close and reopen the charging case and put the AirPods in pairing mode again. Try the next fix if Windows doesn’t find your AirPods.
5. Start Background Bluetooth Services
Bluetooth Support Service and Bluetooth User Support Service are background processes that facilitate the discovery of Bluetooth devices and proper functioning of Bluetooth in Windows. Your computer won’t detect or connect to AirPods or other Bluetooth devices if these services are inactive or disabled. Check the Windows Services Manager and make sure they’re both running.
- Press the Windows key + R to open the Windows Run box. Type or paste services.msc in the dialog box and select OK.
- Locate Bluetooth Support Service, check the “Status” column, and make sure it reads “Running.” Otherwise, double-click the services and jump to the next step to get them running.
- Select Start, wait for the service to start running, and select OK to save the change.
6. Run the Windows Troubleshooter
This is a built-in tool that diagnoses and fixes Bluetooth-related problems in Windows. Run the troubleshooter if you can’t connect AirPods or other Bluetooth devices to your PC.
- Type troubleshoot in the Windows Search box and Troubleshoot settings in the search results.
- Select Other troubleshooters.
- Locate Bluetooth on the page and select Run.
- The troubleshooter will find and fix any Bluetooth-related issues. Close the Bluetooth troubleshooter and try connecting the AirPods to your computer.
7. Reboot Your Computer
It’s possible that your computer is the problem. Close all open applications and restart your computer. That’ll refresh Windows and fix temporary system glitches preventing your AirPods from connecting to your PC.
Press the Windows key or Start menu icon, select the Power icon, and select Restart.
8. Update Bluetooth and AirPods Driver
Having the latest driver is essential to connecting AirPods and other Bluetooth accessories to your PC. Connect your computer to the internet and follow the steps below to update the AirPods and Windows Bluetooth drivers.
- Press Windows key + X or right-click the Start menu and select Device Manager on the Quick Access Menu.
- Expand the Bluetooth category, right-click your PC’s Bluetooth driver, and select Update driver.
If your AirPods are paired to your PC, right-click the AirPod’s driver and select Update driver.
- Select Search automatically for drivers.
If the update agent says you have the best driver installed, check your PC manufacturer’s website for new driver updates.
9. Update Your Computer
Bluetooth connectivity problems are sometimes caused by bugs at the system level. Head to the Windows updates menu and install any update available for your computer. Updating your computer’s operating system can get rid of any bug responsible for the connectivity problem.
Go to Settings > Windows Update and select Download now to install available updates.
Get Connected, Stay Connected
AirPods may not connect to your PC if it’s in use by another device (smartphone or computer). To avoid connection conflicts, turn off Bluetooth on other nearby devices before connecting to your PC.
